Sharks Success Marketing Enterprises, Inc.

P.OBox
Wilmington, DE 19899-
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October 27,
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RE: Diamond Resorts MasterCard account ending
*
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** ***, ext***My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
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P.OBox 8885Wilmington, DE 19899-8885November 19, 2015*** * ***
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*** ** ***RE: NFL Extra Points Visa account ending 2860*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respondWe completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mailIf you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mETSincerely,
*** * ***
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*** *** *** *** ** ***

P.OBox
Wilmington, DE 19899-
">
August 4,
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RE: Barclaycard Arrival MasterCard account ending
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
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P.OBox
Wilmington, DE 19899-
July 7,
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Re: Juniper MasterCard Account ending in
*** *** ***
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsWe have conducted an investigation of your additional inquiryWe have mailed you a detailed response of the research and any actions we may have takenPlease allow 7-days for that response to be received
We apologize for any inconvenience this matter may have causedIf you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** My office hours are 9:a.mto 6:p.mET Monday through Friday

P.OBox
Wilmington, DE 19899-
September 30,
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RE: Upromise MasterCard account ending
*** *** ***
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsWe have conducted an investigation of your additional inquiryWe have mailed you a detailed response of the research and any actions we may have takenPlease allow 7-days for that response to be received
We apologize for any inconvenience this matter may have causedIf you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***Our office hours are 8:a.mto 8:p.mET Monday through Friday

P.OBox
Wilmington, DE 19899-
"MARGIN: 0in 0in 0pt">
December 5,
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Re: Barclaycard Rewards MasterCard account ending in
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
*** ** *** ***
CC: Revdex.com of Delaware

P.OBox 8885Wilmington, DE 19899-8885October 20, 2015*** *** ***
*** *** *** *** ***
*** *** ** ***Re: Barclaycard Rewards MasterCard account ending in and Barclaycard Visa with Apple
Rewards account ending 8222*** *** *** ***Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respondWe completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mailIf you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mETSincerely,

P.OBox
Wilmington, DE 19899-
">
October 6,
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RE: Barclaycard Financing Visa account ending in
*
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** * ***
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P.OBox
Wilmington, DE 19899-
">
August 15,
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RE: Barclaycard Rewards MasterCard account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** * ***
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P.OBox
">Wilmington, DE 19899-
June 29,
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Re: Barclaycard Rewards MasterCard account ending in
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***Our office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ** ***
*** ** *** ***
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P.OBox 8885Wilmington, DE 19899-8885 September 30, 2015
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*** *** ** *** RE: Princess Rewards Visa account ending in
7195 *** *** *** Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your complaintWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***My office hours are a.mto p.mPT Monday through Friday

P.OBox 8885Wilmington, DE 19899-8885 January 28, 2015 *** * ***
*** * *** ***
*** ** *** RE: Priceline Visa account ending in
5127 *** *** *** Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***My office hours are a.mto p.mET Monday through Friday Sincerely,

P.OBox
Wilmington, DE 19899-
"MARGIN: 0in 0in 0pt">
December 22,
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RE: Frontier MasterCard ending
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** * ***
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P.OBox
0pt">Wilmington, DE 19899-
January 25,
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RE: Frontier MasterCard account ending in
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
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P.OBox
Wilmington, DE 19899-
"MARGIN: 0in 0in 0pt">
January 29,
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RE: Barclaycard Rewards Application
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***Our office hours are 8:a.mto 8:p.mET Monday through Friday
Sincerely,
*** ***
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P.OBox
">Wilmington, DE 19899-
September 11,
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RE: Carnival MasterCard account ending
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Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** Our office hours are 8:a.mto 8:p.mET Monday through Friday
Sincerely,
*** ** ***
*** ** *** ***
*** *** *** *** ** ***

P.OBox
Wilmington, DE
19899-
May 4,
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RE: Barclaycard Ring MasterCard account ending
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ** ***
*** ** *** ***
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P.OBox 8885Wilmington, DE 19899-8885 July 21, 2015
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*** ** *** RE: Barclaycard Financing Visa account ending
in 9836 *** *** *** Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** My office hours are 8:a.mto 8:p.mET Monday through Friday Sincerely, *** ***
*** ** *** ***
*** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***: Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***Our office hours are 8:a.mto 8:p.mET, Monday through Friday. Sincerely, *** ***
*** ** *** ***
I am rejecting this responseThis response IS NOT a RESOLUTIONIt is the promise of an explanation(We have sent you a detailed response of the investigation and any actions we may have taken.) It is an instruction for me to wait (Please allow 7-days for that response to be received through the mail.) I have heard that before from Barclay’s too many times. It is an instruction for me to contact them directly if I have questions after receiving their letters. (If you do not receive the detailed response or have additional questions, please contact our office…) Contacting Barclay’s directly is a PROVEN avenue of no response on their part. I did not get any adequate response from Barclay’s until I had contacted the Revdex.com, an entity OUTSIDE of their organization.
I will say it again, it is only after I contacted the Revdex.com that I received a response. On July 10, I received a phone call from ***, in the Office of the President, notifying me that they had found the funds, corrected the account, and that she would follow up with me by phone, no later than July Staying consistent with every other representative from Barclay’s with whom I had spoken, *** never called me. Now, July 24, two weeks after ***’s phone call to me, the only response I receive is a letter instructing me to wait another two weeks for an explanation, not a resolutionIt has been over two months that this issue has gone on. During that time, I was on the phone for hours over the course of phone calls to customer service, including two that I also had my bank on the line for conference calls. I was told repeatedly that they would have the matter resolved within 24-hours, and that the representative would call me to let me that it had been fixed. Not one of the representatives I spoke with called me back. The issue continued to be unresolved as Barclay’s made a string of errors on my account, with not one representative ever calling me as they said they would to keep me updated or explain why they continued to miss-post debits and credits to my account. It was only after I realized that the customer service representatives’ personal and professional assurances of rectification were false, that I went to the Revdex.com, and I will say again, it is only AFTER I took that action, that I received any response, and that one was not followed up in the way that I was told it would be eitherSo I repeat, this response is inadequate and I reject it

P.OBox
Wilmington, DE 19899-
0in 0pt">
November 25,
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RE: AAdvantage Aviator Red MasterCard account ending in
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Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsIf you do not receive the summary, or have additional questions, please contact our office at ***, or call me directly at *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
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CC: Revdex.com of Delaware