SharkStores

The customer, [redacted] , placed her order on 5/**She called and emailed several times as to when her order would be shippedWe answered and said the shipment would be delayedShark Store shipping policy states most orders ship out within business days of receipt [redacted] 's order was shipped on June [redacted] days after out ideal shipping windowIt was delivered on June *** Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by SharkStores LLC regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was never told any of that! They did not once tell me that it was going to be delayed and just kept lying to me! And for one maybe you should get my name right it is NOT [redacted] !!!! It would be [redacted] , so this right here tell you how much they pay attention to their emails and customers! I only got a response when I told them I would be reporting them to The Revdex.com! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] If they have no idea what happened to the ring how come the blame is landing on the customer ? After it was worn for two daySounds like a manufacturing defectIf there was any other product that broke after two days what would be done with the defective product We offered to return the ring for inspectionWere is the customer service? I understand that they're a deal a day company that had mil net profit last year I'm just a blue collar employee looking for a reason and either replacement or a full refund of a product that after days broke! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

They were selling fake Prada saffiano men's wallet on GrouponI will file a complaint with GrouponThey falsely advertised to be Prada and even attached the history of Prada company in their descriptionThey advertised that item will be delivered within days of purchase dateI didn't receive my package until days laterThis company sells fraudulent goodsDo not ever buy anything!!! Be aware!!!

Dear ***, As of our last conversation, you received your productHowever you stated that it was not the product you ordered so I refunded your account for the full amount and told you to keep the productYou seemed satisfied with the outcomeWe also discovered there was a glitch in our portal from the website as we never received any of ***'s emailsSo we are working to see why that happened Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] 's order was refunded the day he calledOur system automatically sends a confirmation of the refund to the email address on the order which is what the customer service representative told himI cannot guarantee that [redacted] or anyone receives the email confirmation as it is done automatically and something could have happened with the program as [redacted] said he did not receive the email however our system is designed to automatically send oneBelow is a copy of the refund which is what [redacted] should have received had the email gone throughIt is our policy not to allow customer's to cancel orders as a great deal of our orders are shipped directly from the vendors and the logistics to ensure that an order has not shipped is difficultMost of our customer calls are answered within minutes and rarely longer so I am surprised that [redacted] called times and had to wait minutes each time but I apologize for the wait [redacted] Printable Receipt 1:41:PMPayment Method: CREDITCARD Not Yet Shipped $This is a CREDIT order type for original order number [redacted] customer cancelled order

Unfortunately there are some disagreements and disparities in the stories presentedIn every correspondence, you asked Shark Stores where was the balance of the order and never told us to cancelAlso, you never informed us you moved and did not ask us to change the shipping addressAs presented previously, the tracking was accurate and not weakPlease return the merchandise and we will credit your items Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There statement is a bold-faced lieI explicitly stated that I had received only the watch in my very first communications with them They responded by saying that Ihad received the entire shipment, providing me with the tracking number for the shipment of the watch as their "proof."I pointed out that this was clearly not the case as the quoted package weight was much too lightTheir response was to then - two weeks after I filed my complaint and asked for my money back - quickly generate a new *** shipment, sending a mis-typed tracking code as more weak "evidence." After I called them out on this they corrected their "typo" claiming it had never happened in the first place (check the transcripts)LET ME BE VERY CLEAR TO YOU: AT NO TIME DURING THIS COMPLAINT PROCESS DID I ASK FOR YOU TO SHIP THE ITEMS.I DO NOT WON'T THE ITEMSYOU DO NOT NOR DID YOU EVER NEED MY CORRECTED ADDRESSYOU NEED TO REFUND MY MONEY In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I spoke directly with ***, [redacted] of support at Sharkstores, and she sincerely apologized for the mistake She went out of her way to meet my requests to make me satisfied, which included a refund I checked and my credit card had been properly refunded very quickly She also explained what caused the issues, and what they are doing as a company to improve their customer service going forward I am very happy with the final resolution and handling by [redacted] and Sharkstores Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:• *** says that's an invalid tracking number.• No package arrived In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The balance of this order was shipped out via *** ***We upgraded shipping to 2nd day because of the delay shipping out the back order

Hi ***,
At this point you have received your merchandise which is what you originally requested in your complaintAs far as your statement that you were not told of the delay , I cannot address thatYou spoke to our customer service department three times and I can't imagine why they would not tell you that your order would be delayedAt this point Sharkstores feels that your complaint has been addressed.
Thank you
Sincerely,
*** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***,
To resolve the situation, we will agree to pay for a repair of the watch as long as the amount of the repair is reasonable and not more than 50% of the original watch pricePlease send a receipt of the repair and we will reimburse you for the amountThe receipt
must have the name of the establishment, address and telephone number
Sincerely,
*** ***

Inspecting the ring will not help us determine anything about how the stone fell out.A stone falling out of a ring is not a defectIt is usually characteristic of something that happened to the ring; snagging it on a sweater, hitting it, etc Rarely is it ever associated with the setting of the ring- and we know this ring was just set so it could not be associated with the age of the ring As we can never know what happened to the ring, our position remains that we charge the customer our cost for the stone and reset the ring at no costI do wish there was more I could offer as I understand the customer is a hard working man with a limited budget but this is coming directly from the principals of the companyOur decision is final and we understand the customer will not be satisfied with the answer

Dear *** ***
You wrote us about your order on October *** and inquired as to when your order would be shippedWe answered you the very next day and told you it would be shipping out that day, October *** and gave you a tracking number for *** MIYou wrote back and said the tracking
number was bogusWe immediately wrote back and gave you the actual tracking on that order which showed that it was on its way to youAttached to this email is the updated shipment trackingAs our site indicates most orders ship out with in 2-business days and your order shipped out on the 6th business dayAs your order is on its way to you, we cannot refund your accountHowever, if you do not want the product, you can return it.
Sincerely,
*** ***
*** *** ***

Hi ***,
Thank you for being a valued SharkStores customer We apologize for any issue with your shipment.
The remainder of your order was shipped in a separate package The USPS tracking number is
***and it appears to have been delivered on 1/**/14.
Please let me know if you still need any further assistance.
Thank you and have a great Sharkin' day!

Shark Store is a deal a day site that has the lowest prices on the web for most everything we sell. This requires us to work with very low profit margins. This customer’s center stone fell out -which has only occurred once before in the 8 years we have been in business.Our policy for a...

center stone is to replace the stone for all rings charging the customer for our cost of the stone and not for setting it. As we do not make anywhere near the profit margins as jewelry stores, we cannot afford  to replace the stone without charging. A regular jewelry store would charge at least double what we charge and could therefore afford to  loose the profit they made on the ring, but Shark Stores  would  take a lose  on the cost of the ring as we work with very low margins. Our jeweler who supplies us with our fine jewelry confers that there was no way for that stone to fall out on its own as they just fitted the ring before it was sent . We have no way of knowing what happened to the ring after it was shipped but do know that the jeweler had just set the stone and he feels confident the ring was set properly. Shark store’s position is still the same as when we spoke with this customer previously on the phone.The customer can pay for the cost of the stone and we will set it for him.