SharkStores

Review: Ordered a watch in July, received shipping confirmation and USPS tracking number August *, USPS shows no activity, emails to company unanswered, phone calls reach recording saying "business closed".Desired Settlement: Overnight shipment of product ordered or full refund.

Business

Response:

Order was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

let it be known, however, that I do not trust this business, I will urge everyone to avoid doing business with it and I will never order from it again.

Sincerely,

Review: Credit card has been charged, product has not shipped. Their customer service said it could take up to 10 days to ship. It's been more than 10 days (not counting weekends & holidays).Desired Settlement: Full refund as soon as possible.

Business

Response:

This order was refunded in full to the payment method on July [redacted].

Review: My Girlfriend, [redacted] , Ordered a watch for me on the [redacted] of august. We were of the understanding that the watch would ship within 5-10 business days. I have been patient with them and left multiple messages on their answering machine. I am no longer wiling to wait any longer, and would appreciate the refund of my money asap.

I understand that the way you conduct business does not lend itself to speedy processing, and in the future I will be making purchases through you, but with this in mind. But on this transaction I am no longer willing to wait..Desired Settlement: I would like a refund to be processed and a confirmation email sent to me at the earliest possible time.

Business

Response:

Spoke with customer and he advised me that he has received the item.

Review: this is my information: SharkStores LLC Order Number [redacted] Customer ID [redacted] Order Date 9/**/2013 9:09:11 PM the packing slip says both items were sent : [redacted] Genuine Aquamarine Dangle Earrings in Solid Sterling Silver 1 $29.00 [redacted] Handmade Swarovski Crystal Briolette Earrings in Sterling Silver 1 $14.00 BUT---- only item #[redacted] was in the small padded envelope when I opened it. I am missing item # [redacted] !! I have left 4 written messgs. on their web site. I have called, everyday, multiple times, last week... 5 days in a row. NO RESPONSE... AT ALL !!!Desired Settlement: either send the missing item... or answer the phone and not have me leave another, unanswered, voice messg. .... or respond to my emails/ messgs that I have sent on your web site in the "contact us" section-------and for goodness sakes--- let's work this out/ fix this !!! or if you cannot manage this... then refund my $29.00 to my [redacted] account / send me a chk for $ 29.00 as refund. but under no circumstance, will I accept waiting around for contact that never comes ! so--- if they choose to contact me, to resolve this... then they better MAKE SURE that they do , in fact , contact me , and not just "try". I have already made multiple attempts, and wasted a lot of time, trying to call and write ! I am done doing the work that they should be doing to help me fix their mistake ! thank you, in advance, for any help you can give me with this matter ! -- [redacted]

Review: I placed an order on 1/**/2014 and have only received part of the order. I have tried to contact them, and have not been able to get in touch with an agent to verify that the remaining part of the order is being shipped.Desired Settlement: While I would love to have the remaining part of the order, I would accept a refund and, and at their cost,will return the merchandise I have received.

Business

Response:

Hi [redacted],

Review: I placed a Christmas order with the company on 12/**/13 but the product has not been received or shipped from the company. I have contacted the company multiple times via phone and email. The fist time via phone I was told the company has 6-10 business days to ship. The 2, 3 & 4th calls via phone when to an automated message stating they are handling all issues via email. I have tried contacting them via email 3 times. The first time I emailed 12/**/13 they responded (12/**/13) and I was told the business has 2-10 days to ship. The second time I emailed 12/**/13 and they responded (12/**/13) and I was told there is a delay with the order. I am still waiting for a response to my email from 1/**/14.

I feel like I am getting the run-around on my order and very poor service.

order#[redacted]12/**/2013 3:05:37 PM Payment Method: PAYPAL EXPRESS CAPTURED Not Yet Shipped $18.00Desired Settlement: I really wanted the product, but at this point I would like my money back either thru my PayPal account or a check mailed to me.

Business

Response:

Please see the email below sent on 1/**/14. Thank you

Review: I ordered a watch on 8/*/2013, order # [redacted]. It was for a Casio G Shock GA150MF-8A (black). The watch I received was incorrect so I called and spoke to a rep and she said that they accidentally sent my watch to another person and I received that person’s watch. She told me that she would send me a return UPS label so that I can return the watch and that the other person had already sent my watch back.

I returned the wrong watch and it shows that they received it on 8/**/2013. I’ve been calling the 800 number for the past two weeks but every time I get the message that you are closed. I wanted to know the status of my watch. Could you please respond to my email? I should have gotten the correct watch by now. Is there another number that I can call to speak to someone?Desired Settlement: I would like to receive the Casio G Shock GA150MF-8A (black) watch that I paid for.

Business

Response:

Order was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Please my order on 8/**/13 and have not received any kind of confirmation. I tried e-mailing them and calling them a week now without any responses. It says their offices are closed when I call during business hours.Desired Settlement: Give me my money back. Would never do business with again.

Business

Response:

Order was delivered 9/*/13.

Review: I ordered 2 knives on July [redacted] and a watch on July [redacted]. The watch was supposed to ship within 5-10 days, and the knives should have been shipped by now. I have sent a message top customer service, and called twice. Yesterday I was on hold for a few minutes when a voice came over the line asking me to leave a message, which I did. Today I was put on hold and left there. Sharkstores has my money, I want my merchandise. I am not a new customer of theirs, having spent a few hundred dollars on their site.Desired Settlement: I would like expedited delivery of my orders. That is it. Better customer service would be nice also, but delivery of my merchandise is my priority, and should be theirs as well

Business

Response:

[redacted] received all his products and part of his order was expedited due to late shipment. We apologized for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

PS. I have not received everything yet. I have been assured that the final item has been shipped however

Review: I have tried numerous time to contact Customer Service at Shark Stores regarding the 1000W Sylvania Steam Cleaner I purchased on 7/**/2013. They provided me with a reference # ([redacted]) on 8/**/2013 and stated they have contacted the manufacturer and I would be sent a new steamer. To date, I have not received a replacement. I emailed Customer Service on 8/**/13, 8/**/13, & 9/*/13 looking for a status on my replacement steamer. Additionally, I have called Customer Service and waited, on hold, for long periods of time only to be told to leave a message and someone will get back to me. I have done this and to date, I haven't even received a return phone call.Desired Settlement: I would like the steamer to be replaced at no cost to me. I would like this to occur immediately as it has been nearly two mos. since I placed my order. The device failed to work after using it for 10 minutes. I cannot get the product to work and want it replaced.

Business

Response:

Contacted Vendor they will ship a new item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response provided by Shark stores is the same response they gave me 4 mos. ago and I have not, to date, received a replacement. When I receive a replacement in the mail I will be satisfied and close my case. Until then, I want to keep the case open.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for the long delay in solving this issue. Since we could not get a replacement item for you, we have refunded your credit card. We hope this solves the issue to your satisfaction and again apologize for the inconvenience.

Sincerely,

Shark Stores

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made an order on Oct [redacted], 2013 of $372.94. I received a phone call on the Oct. [redacted], 2013 saying that they had experienced a technical problem and that my card was charged 4 times. They promptly cancelled 3 of the charges leaving the one charge in force. They apologized for the issue and said they would discount my order for my trouble. I have yet to receive my order or anything else. I have sent 7 or 8 emails and tried to contact them by phone 15 or 20 times to no avail. I tried to fax to the number that the Revdex.com has on record ###-###-####, and it goes to some other voice line at another company! I am appalled that a company with this many complaints can still do business with the public.Desired Settlement: Send the merchandise, or send the money...immediately!

Business

Response:

Hi,

Worst customer service ever! They said they shipped my order of really expensive sunglasses but never gave an actual tracking number. Every time I call the lady said she couldn't give me any information, but not to worry because they will eventually show up. It's been 3 weeks going on 4 that we placed the order and I still do not have an accurate shipping/tracking number and I do not have the product I paid a lot of money for. This place is a scam and I would never ever reccomend this place to ANYONE.

Review: I'd purchased a BCBG watch from this company and became defective soon after receiving the product. No warranty available because manufacture said Sharkstore is not an authorized dealer so the warranty is void. I worked out a return with Sharkstore for future store credit. I received the RMA and mailing label from Sharkstore which I mailed out promptly. The package was shown as received on 08/**/2013. After a week later, I did not get any notification from Sharkstore regarding the credit and decided to contact the customer service department. I've been using all forms of communications (email, phone, fax) for the past 1 month and have not been able to get a hold of anyone. No one answering the phone, message machine indicting store closed during regular business hours, email not being returned, etc. I'm under the impression that the customer service department is non-existence. As of today, I am still trying to get in touch with someone from the business and awaiting my credit(that I no longer desired, and instead, a full refund at this point).

Return Authorization Code: [redacted]

UPS Tracking: [redacted]Desired Settlement: Future store credit no longer desired due to this experience. I am not confident that future store credit will be honored even after received. At this point, I prefer to have full credit back to my credit card that I used for purchased or [redacted] refund.

Business

Response:

Was issued a store credit of $94.00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In reference to my complaint ID [redacted], we had the chance to speak on the phone today in regards to the business's reply of a "store credit". Here are a few reason this response would not be of use to me.

- Upon returning the defective merchandise, a store credit is what SharkStore had promise to issue, but is still unable to verify or use to this date due to the lack of communication on the their end. As mentioned in the original complaint, I've put forth best effort to get in contact with the business for over a month using all methods possible resulting in no one answering back.

- Given that I've made the complaint with Revdex.com over 2 months ago and only to receive a response from the them recently, shows the extreme lack of communication effort from SharkStore and how this "store credit" which probably require talking to a live person in order to use it, seems unrealistically useful or next to impossible.

Taken that Sharkstore is an internet based where orders are placed online, in order for this "store credit" to be meaningful, it will have to be in the form of a "coupon/promo code" which I can input during ordering on their webpage, without having to call in to talk to a live person.

With all that said, please update my complaint file status until the case is resolve. Thanks for any help in advance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

You do not need to talk to a live person you can just do the one of following options to be able to use your coupon:

Email me ([redacted] )your order and we will place it for you using the coupon. Or place an order with Shark Stores(this requires using your credit card though) . Once placed, email me your order number and we will refund your credit card either the full amount or partial amount of your $94 whatever you use for the order.

I hope this solves your issue with the phones.

Sincerely,

Review: I ordered and paid for items from Shark Stores on 8/**/2013 - they never shipped my item.

I called 6 times to request status, and each time was told I would receive a call back, that day with no response.

I have emailed three times to support staff, only to get messages stating we are looking into this.Desired Settlement: Refund all charges to me.

Explain how you stay in business.

Business

Response:

Order was refunded.

Review: I placed an order on 12/**. Called several times. Talked to customer agent who assured me my product would be here before Christmas. Of course it was not. Tried calling back, said the only way to contact them would be email til end of year. So I emailed several times. Today, I finally did receive part of my order. My order status shows the order not partial order was shipped so I tried calling yet again. Still recieved the same recording. Only way to contact them was email til the end of the year. Well the year ended more than a week ago. I emailed yet again. My order number [redacted]. This has become a very frustrating transaction and any help would be greatly appreciated.Desired Settlement: I would like the remainder of my order shipped and some adjustments to their shipping and customer care so future customers do not have to endure this level of frustration.

Business

Response:

Hi [redacted],

Review: I have contacted the company several times in order to return a product. I ordered Prada Men's sunglasses and they did not come with a certificate of authenticity. I emailed them three times on October **, 2013 and October **, 2013. I have also tried calling them several times, but no one has picked up the phone.Desired Settlement: I would like to return the product with a full refund, without having to pay return shipping. In order to return the product, I need a RMA number from the company.

Business

Response:

Customer was issued an RMA on 10/**/13.

Review: I placed an order with this company on January [redacted]. The confirmation I received said the item would be shipped out within 3 business days. They immediately put the charge through to my charge account. My item still has not shipped but they have my money. They do not respond to my emails and I cannot get anyone to take my phone calls. At this point I want my money back and I do not want the item anymore. And I want to immediately be deleted from their email advertisement list. I am getting 2-3 emails a day from them but no one can respond to my email inquiry about my item. I see there have been many more complaints of this nature about this company.Desired Settlement: I want the order cancelled immediately and I want the money credited back to my credit card immediately. I want a response from this as to why this happened and I want them to stop sending me email solicitations. I will never do business with this company again.

Business

Response:

Hi [redacted].

Review: I placed an order (order number [redacted])at [redacted] on 12/**/13 and have yet to receive the item even though my credit card was charged immediately. I have tried contacting this company by telephone several times only to hear their greeting that they are not taking calls due to heavy volume and only responding to emails. I have sent 3 emails to them over the past week inquiring about my order and each time receive an automatically generated response saying that my email has been received and a case has been generated and being investigated with no further contact or follow-up. Attached is a copy of the purchase receipt.

I have recently read through the complaint history for this company on the Revdex.com website and see that this is their normal mode of business…take orders, receive payment, do not ship, refund money upon complaint to Revdex.com. Why does this company have an A rating with the Revdex.com when they treat their Customers like this? SharkStores is simply playing a game with the Revdex.com by continuing to treat their Customers badly, delivering no performance and still getting rewarded from the Revdex.com with an A. In my mind, this degrades the value of the Revdex.com rating with this company and makes you wonder what other companies have high ratings but are performing poorly. Just because they close the complaints in a timely manner doesn’t mean they deserve a high rating. Look at their performance, Customer complaints and poor treatment over time. Doesn’t the Revdex.com consider the quantity of complaints when awarding a grade? Wake up Revdex.com!Desired Settlement: I would like a formal accounting of the delay and lack of customer response as I have requested in the emails that I sent to them. Additionally, I would like the product mailed as ordered with overnight delivery to compensate for the long delay. Any additional compensation would be welcomed. I would also like for the Revdex.com to more deeply investigate this company and lower their rating of SharkStores to something more appropriate based on their Customer treatment and performance.

Business

Response:

Hi,

Review: On January **, 2014, I purchased 3 pack midas direct [redacted] dietary supplement from Shark stores.com website. As of today, January **, 2014, I haven't receive anything. I contacted them via email on January **2014 and they never responded.Desired Settlement: At this point, I would like to get reimbursed in full. I'm no longer interested on the items any more.

Business

Response:

Hi [redacted],

Review: I purchased a Citizen Ecodrive watch from Chronoshark, owned by Sharkstores LLC (Order # [redacted] placed Oct ** 2009). This watch has malfunctioned and stopped working a number of times since I purchased it. Since chronoshark (sharkstores) is not an authorized citizen dealer/reseller, Citizen, USA will not repair this watch under the 5 year warrant for this watch. I therefore requested sharkstores to get this watch repaired under the Sharkstores concierge service program (-------) I originally purchased this watch for my father who tragically passed away in 2011 and this watch passed on to me as a fond memory of him. I talked to [redacted] in Sharkstores customer service multiple times regarding this issue and also tried to contact [redacted] (Sharkstores owner) to get help but to no avail. I have sent more than 20 emails and called many times but have not received any help from Sharkstores despite their clearly stated warranty program (see below) --------

"My watch needs service! Is my warranty valid?

Most watches sold on SharkStores.com include a manufacturer’s warranty and a time period for which the warranty is valid. If your watch is malfunctioning, needs service, etc., please contact the manufacturer. In the unlikely event that the manufacturer does not honor the warranty, don’t worry. All watches sold at SharkStores are covered under SharkStores' Warranty Concierge Service™.

What is SharkStores Warranty Concierge Service™?

We are glad you asked! The Sharkstores Warranty Concierge service is pretty spectacular. Our goal is to always give you, our customer, the absolute best service. The Warranty Concierge service is just another way that we do that! Sharkstores is an authorized dealer of many of the great manufacturers that we sell. When we sell you a product, most likely you can contact the manufacturer, and the manufacturer will honor their regular warranty. If, however, there is a manufacturer that we are not an authorized retailer for (yet another reason that we are able to get you the best products at the best prices!), being that we purchased the item from an authorized reseller, we will contact the manufacturer on your behalf, and get you the coverage of their warranty.

Please note: Warranty Concierge is not a repair program. If for any reason you have an issue with a product purchased through SharkStores and the manufacturer will not honor the warranty because we are not an authorized dealer, we will provide SharkStores' Warranty Concierge Service under the exact same terms and conditions as the manufacturer's warranty.

E-mail us at [redacted] or call us at (---) SHARK-**and we will make sure that either the manufacturer will repair your watch directly as covered under the warranty. This service is offered from the date of your purchase until the manufacturer's warranty expires. We guarantee that all work done through SharkStores Warranty Concierge Service will be performed by certified watch experts!"Desired Settlement: I would like for Sharkstores to honor their Sharkstores concierge warranty for this watch purchased from Chronoshark and repair the watch. Below is the information about the ecodrive watch.

These are the numbers on the back of the ecodrive watch[redacted] (movement caliber and case number) [redacted] (serial number)

This watch holds tremendous sentimental value for me and I will be extremely grateful if Sharkstores could please get it repaired.

Business

Response:

Dear [redacted],

To resolve the situation, we will agree to pay for a repair of the watch as long as the amount of the repair is reasonable and not more than 50% of the original watch price. Please send a receipt of the repair and we will reimburse you for the amount. The receipt must have the name of the establishment, address and telephone number.

Sincerely,