SharkStores

Review: I purchased a Citizen Ecodrive watch from Chronoshark, owned by Sharkstores LLC (Order # [redacted] placed Oct ** 2009). This watch has malfunctioned and stopped working a number of times since I purchased it. Since chronoshark (sharkstores) is not an authorized citizen dealer/reseller, Citizen, USA will not repair this watch under the 5 year warrant for this watch. I therefore requested sharkstores to get this watch repaired under the Sharkstores concierge service program (-------) I originally purchased this watch for my father who tragically passed away in 2011 and this watch passed on to me as a fond memory of him. I talked to [redacted] in Sharkstores customer service multiple times regarding this issue and also tried to contact [redacted] (Sharkstores owner) to get help but to no avail. I have sent more than 20 emails and called many times but have not received any help from Sharkstores despite their clearly stated warranty program (see below) --------

"My watch needs service! Is my warranty valid?

Most watches sold on SharkStores.com include a manufacturer’s warranty and a time period for which the warranty is valid. If your watch is malfunctioning, needs service, etc., please contact the manufacturer. In the unlikely event that the manufacturer does not honor the warranty, don’t worry. All watches sold at SharkStores are covered under SharkStores' Warranty Concierge Service™.

What is SharkStores Warranty Concierge Service™?

We are glad you asked! The Sharkstores Warranty Concierge service is pretty spectacular. Our goal is to always give you, our customer, the absolute best service. The Warranty Concierge service is just another way that we do that! Sharkstores is an authorized dealer of many of the great manufacturers that we sell. When we sell you a product, most likely you can contact the manufacturer, and the manufacturer will honor their regular warranty. If, however, there is a manufacturer that we are not an authorized retailer for (yet another reason that we are able to get you the best products at the best prices!), being that we purchased the item from an authorized reseller, we will contact the manufacturer on your behalf, and get you the coverage of their warranty.

Please note: Warranty Concierge is not a repair program. If for any reason you have an issue with a product purchased through SharkStores and the manufacturer will not honor the warranty because we are not an authorized dealer, we will provide SharkStores' Warranty Concierge Service under the exact same terms and conditions as the manufacturer's warranty.

E-mail us at [redacted] or call us at (---) SHARK-**and we will make sure that either the manufacturer will repair your watch directly as covered under the warranty. This service is offered from the date of your purchase until the manufacturer's warranty expires. We guarantee that all work done through SharkStores Warranty Concierge Service will be performed by certified watch experts!"Desired Settlement: I would like for Sharkstores to honor their Sharkstores concierge warranty for this watch purchased from Chronoshark and repair the watch. Below is the information about the ecodrive watch.

These are the numbers on the back of the ecodrive watch[redacted] (movement caliber and case number) [redacted] (serial number)

This watch holds tremendous sentimental value for me and I will be extremely grateful if Sharkstores could please get it repaired.

Business

Response:

Dear [redacted],

To resolve the situation, we will agree to pay for a repair of the watch as long as the amount of the repair is reasonable and not more than 50% of the original watch price. Please send a receipt of the repair and we will reimburse you for the amount. The receipt must have the name of the establishment, address and telephone number.

Sincerely,

Review: Ordered the advertised special Casio Watch on Dec **. My VISA card has been charged. Their order status page shows only that my card info has b.een "captured" and that the item has not yet shipped. They should NOT charge me until it is shipped and it has been over 1 week since the order.

ALSO: I wrote them a message on their own web page form, AND called twice and left messages inquiring about the order, both to get the status and possibly change the shipping address so I could have it in time for X-mas once I realized how slow this bus iness was going to be in fulfillment.

NO REPLY AT ALL to any of these messages in a full week.

I want the product immediately or my $$ refunded my next steps are to call VISA and go to small claims court.

Thank you for your help. I can't believe you give this company an "A" rating after reading about them - I wish I had researched them before ordering. Just because they resolve things "eventually" (a month late?) does not merit an "A" rating IMHO.Desired Settlement: Immediate shipment of order (they charged my credit card) or immediate refund in full plus damages for aggravation and what seems to me to be deceptive business practices.

Consumer

Response:

I have since found out the item in question was actually shipped and delivered, but the business still had not updated the shipping advice or provided any tracking info.

Review: I have an item to return so I emailed them for an RMA they never sent it to me I call them everyday already for a 2 weeks no 1 picks up left messages no 1 response

Business

Response:

Customer was issued an RMA on 10/**/13.

Review: I ordered an item from this business several weeks ago and was charged for it. The item never came and their website still states "not shipped." I have sent them 3 emails and called twice. Both times I called (within their business hours), I was asked to leave a voicemail so they could get back to me. Both times, I left me name, phone number, email address, and order number. I have received ZERO emails from them, ZERO phone calls, and NO refund.Desired Settlement: At this point, I would just like a status of my order. All I ask is that someone call me or email me back and provide reasons for the delay. If this can't be done, I'd like a refund immediately.

Business

Response:

Order was refunded.

Review: I placed an order for an item on ** June 2014 and it has not been delivered and the online account information page shows it as not been shipped. Their FAQ shows that shipping happens with 2-10 days of order. I contacted them twice via their online form and they have told me the item was shipped from a drop ship vendor and there is no shipping information. Another tim they had said that the order was "lost" in transit. As of this writing it has been over a month and I still do not have any shipment tracking information let alone a shipping status.Desired Settlement: I would like to have my order delivered overnight and my order discounted for the length of the delay.

Business

Response:

Initially the customer's order was shipped out on time by our drop ship vendor.After the customer's second inquiry about his order, we found that the shipment had been lost and told the customer we would have our vendor ship another oregon camcorder. The customer was shipped out another one , at SharkStore expense, overnight.

Review: I purchased a pair of sunglasses on Sept. **, 2013 and my order has not been processed. I have sent two request for an update of my order but have not received a response yet. They have charged my account but have yet to process my order and have not indicated when this will be done.Desired Settlement: I would like my order shipped or my money refunded.

Business

Response:

Order was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Emailed company about returning an item and they claim 2 day turn around for a response, which has not happened. When you call they mention being overwhelmed b/c of holiday and to email thru end of December, well it's now mid January and they are not taking calls and not responding to email so far either.

Don't understand they A rating with Revdex.com when they are not responsive to the customerDesired Settlement: Information as to next step I can take.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have placed 3 separat orders within 2 business days with Shark Stores, they immediately charged my credit card, were paid and my account online simply states " order not yet shipped". I attempted to call them and hear only a recording stating that they will only communicate via email for the rest of the year. I have sent 2 emails and received back only a vague response with no information as to when my $392 worth of products will be shipped. We are now days before Christmas and I fear no resolution. I have ordered from them for years and recommended many people to them. They seem to no longer need my business, money, recommendations or respect. Please help me as they are holding large ticket items for half of my family's Christmas.Desired Settlement: I want my items before Christmas. What I have paid for.

Business

Response:

Hi [redacted],

Review: I PLACED AN ONLINE ORDER ON 8/**/2013 FOR AN ITEM THAT COST APPROXIMATELY $5000.00. THE ITEM WAS SUPPOSED TO BE DELIVERED IN 7-10 BUSINESS DAYS. NOW, (18) CALENDAR DAYS LATER, AFTER NUMEROUS EMAILS, I HAVE YET TO HEAR FROM THE BUSINESS. THEY PROVIDED A PHONE NUMBER WHICH I AM CONVINCED IS ON A RECORDED LOOP THAT TELLS THE CALLER [redacted] IN QUEUE FOR THE NEXT AVAILABLE REPRESENTATIVE BUT ALWAYS ENDS UP GOING TO VOICE MAIL, NO MATTER WHAT TIME OF DAY OR DAY OF THE WEEK THE NUMBER IS CALLED.Desired Settlement: REFUND TO MY CREDIT CARD AND THIS COMPLAINT TO BE DOCUMENTED AND VIEWABLE BY OTHER POTENTIAL CUSTOMERS.

Business

Response:

To whom it may concern,

Review: This is in regards to Sharkstores.com order number [redacted]. My customer ID is [redacted]. The item I purchased has a 15-day no questions asked return guarantee. I've made numerous attempts to contact the company via their customer support forms, direct email, and phone. I've received no response whatsoever.Desired Settlement: I want them to issue me an RMA number so I can return the unused merchandise and receive a full and complete refund.

Business

Response:

Order was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I've received no refund. The original purchase was via PayPal. I contacted PayPal directly, and they confirmed that there was no refund. A complaint was lodged with PayPal, but that closed without being resolved.

If you have a unique transaction ID for a refund, which all PayPal refunds have, then please produce it. Otherwise, you should issue a refund now.

My original PayPal complaint asked for a full refund with return of the item, or a refund of half the purchase price while keeping the item.

Once again, the original SharkStores invoice number was [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Sincerely,

Business

Response:

Dear [redacted],

After reviewing the correspondence between you and Shark Stores. You requested an RMA to return the watch because you did not like it and it was never sent. I have ascertain that you should have been given a RMA to return your watch. I apologize for the inconvenience. I have sent you an RMA along with a prepaid shipping label to return the watch. Upon receipt of your watch, as long as there is no damage or wear, we will refund the entire cost of your watch.

Sincerely,

Shark Stores

Review: I purchased a Citizen's Eco Drive Watch from [redacted] on 6/**/2014

The watch was advertised as fully authentic and coming with 5 year warranty, the watch did not come with a warranty card and an email sent to [redacted] on 10/**/2014 and also resent three times after this has not had any response from the company. The watch's outer face is badly misaligned causing the hands to not be pointing to the correct corresponding outer minute markers.This email detailing my inquiry is below.

Hello,

I am contacting you in regards to this order I placed earlier this year.

Order Number [redacted]

Customer ID [redacted]

Order Date 6/**/2014 1:21:49 AM

This watch did not come with a warranty card which I believe are included with all Citizen Watches and are required to be submitted for Warranty work, this watch also on your website said that it had Citizen's 5 year warranty, but when reviewing Citizen's list of authorized retailers [redacted] does not appear on this list [redacted]

Can I send my watch to Citizen for warranty work directly and why did this watch not come with Citizen Warranty Card in box?Desired Settlement: I would like a full refund of the purchase price or a replacement watch, the product I received is defective and I have no way to send this watch in for repair despite the watch being advertised as coming with a five year warranty

Consumer

Response:

At this time, I have not been contacted by SharkStores LLC regarding complaint ID [redacted] by any means of communication.Sincerely,[redacted]

Review: I placed an order on 8/**/2013, they collected the money the same day via PayPal. Today 9/**/2013, a month later the order have not shipped yet, (I was charged shipping $7.95 for 3-7 business day) I've tried multiple times to contact this company on their supposed hours of operations and I get a voice mail. I've sent multiple emails with no response.Desired Settlement: I want a FULL refund

Consumer

Response:

I was contacted by SharkStores LLC on October [redacted]. They agreed to cancel my order issued a full refund. I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with the company on 8/**/13, and the items have not shipped yet. I tried contacting the company by email and did get a response at first but then I tried again a few days later and still did not get an email response. I tried calling them numerous times a day for over a week about my order. And keep getting we are closed call back during working hours 9-6 and 9-5 which I do. And still nothing. They charged my credit card for the item and still did not ship (10 days)..Desired Settlement: I would really like to receive the item that I ordered...

Business

Response:

Customer was refunded.

Review: I called 6 times all different times of the day when they said they were opened

And left 2 emails

Still no response

For a gift card and the store credit, they gave me with no exportation date

Will not work

And my item now is sold out after a week of NO emails or calls from themDesired Settlement: CREDIT MY NEW CARD THAT I USE

thank

Business

Response:

Refunded $31.04.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,