SharkStores

Review: I have ordered a 3DS XL on this website, because they have a promotion discount about that game consoler. I have waited for more than three weeks, and during that time, I called them couple times asked about my order, they always told me they will ship it soon or my porches is ready to shipping. last time I called them was july [redacted], and they gave me a promise that they would ship my order at july [redacted]. yet, I got a conformation email from sharkstores told me that they could not ship my order because of no reason. Even I got my refund, but I do not think a company is rated A on Revdex.com should lie to their customers.Desired Settlement: All I wish is hope they can offer me what they promised, and I hope I can have a personal call from them to apologize to me.

Business

Response:

We sincerely apologize for the inconvenience this has caused our customers. We are no longer working with the vendor who was not able to deliver the goods reserved for us., causing us to be unable to fulfil our customer orders.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

no matter what your company did with your cooperation with your product provider, it still does not change the fact that the lies this company said to me as an promise they will ship the product to me next day which they did not achieve that at all, so I have to pay higher price for the same thing. it causes the damage of my benefit instead of theirs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While I understand your not satisfied with the response provided, please note that your money has been returned to you.

Review: I purchased 2 Thermal Underwear sets (order #[redacted]) on 11/**/13 and STILL have not received my order. I have called and left several messages (they are never there to speak with) and sent multiple emails but my order still shows NOT YET SHIPPED. It is now almost a month from the time I ordered. I got an email stating my order had been shipped and was given a tracking # but the package was not to me. It was sent somewhere in OH, not Philadelphia, PA where I am. I confirmed with UPS that that was NOT my package.Desired Settlement: At this point being so close to Christmas, if these items are OVERNIGHTED to me and here by 12/** I would like a refund to my credit card.

Business

Response:

Customer was accidentally sent an incorrect tracking number. Her corrected tracking number of [redacted] with UPS had been e-mailed to her. Her package is currently en route to her requested location.

Review: Several items ordered. SharkStores claims to have delivered all items when in fact they only delivered one item.

Order Number [redacted] Customer ID [redacted] Order Date 9/*/2014 [redacted]Desired Settlement: Refund for the goods not delivered.

Business

Response:

The balance of this order was shipped out via [redacted]. We upgraded shipping to 2nd day because of the delay shipping out the back order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:• [redacted] says that's an invalid tracking number.• No package arrived.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: There statement is a bold-faced lie. I explicitly stated that I had received only the watch in my very first communications with them. They responded by saying that Ihad received the entire shipment, providing me with the tracking number for the shipment of the watch as their "proof.". I pointed out that this was clearly not the case as the quoted package weight was much too light. Their response was to then - two weeks after I filed my complaint and asked for my money back - quickly generate a new [redacted] shipment, sending a mis-typed tracking code as more weak "evidence." After I called them out on this they corrected their "typo" claiming it had never happened in the first place (check the transcripts). LET ME BE VERY CLEAR TO YOU: AT NO TIME DURING THIS COMPLAINT PROCESS DID I ASK FOR YOU TO SHIP THE ITEMS.I DO NOT WON'T THE ITEMS. YOU DO NOT NOR DID YOU EVER NEED MY CORRECTED ADDRESS. YOU NEED TO REFUND MY MONEY.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately there are some disagreements and disparities in the stories presented. In every correspondence, you asked Shark Stores where was the balance of the order and never told us to cancel. Also, you never informed us you moved and did not ask us to change the shipping address. As presented previously, the tracking was accurate and not weak. Please return the merchandise and we will credit your items. Thank you.

Review: On 7/*/2014 I purchased 2 items from Sharkstore. One was a Soleus Go Activity bracelet for $89.00 and the other a 1.30 Carat TWClarity Brilliant Cut Canary Yellow and Whote Genuine Diamond Ring in 14K white gold w AGI Lab Certificate for $1,195.00. The bracelet came in sufficient time, but it took awhile to receive the ring. I have shopped with Sharkstore many times in the past and always received my items on time and had decent service. I inquired about the ring being late and it took some time to hear back from customer service. The ring I purchased as engagement ring and it eventually came before the end of July. We received the ring and we were happy with it up until a stone fell out of it. Having spent a good amount of money on a ring I was concerned. The ring was only 5 months old and I called and emailed for several days to talk to someone about the ring. My messages were not returned and then on,12/**/2014, I received an email from [redacted]. The email stated that they are sorry about my fiancé losing the stone but we would have to pay for the stone to be replaced. First off my fiancé' does not wear the ring in the shower she wears the ring on her non dominat hand and it never struck against anything. She did not lose the stone it fell out. I followed up the email on 12/**/2014 stating that I am a loyal customer and would like to speak with a [redacted]. I also called several times since then and no one has gotten back to me. We believe that Sharkstore should replace and repair this item at no cost to us.Desired Settlement: The ring is only 5 going on 6 months old. We would like the small diamond to be replaced and repaired at no cost to us.

Business

Response:

Our policy on stone replacement for engagement rings is that we will reset the ring for free and charge the customer our cost for the stone.We are not a full price jewelry online site or store with 50% markups. We workon very tight margins so we are able to offer great deals on our jewelry to our customers. As there are many factors that can occur to allow a stone to fall out of an engagement ring- many of which have nothingto do with the ring quality, we cannot replace this stone without charging the customer the cost of the stone.

Review: I returned my item three weeks ago with the RMA number they provided. I have never received any email or refund regarding this return even though I have tried to contact them three times through emails and phone calls.

Business

Response:

Customer returned merchandise and was credited within our allotted processing time.

Review: placed an order with Shark Stores for 2 wrist watches- order # [redacted] on 8/**/2013 12:25:32 AM Payment Method: CREDITCARD CAPTURED Not Yet Shipped $278.00. My credit card was immediately billed but items have not shipped per Shark web site. Have sent 3 emails with no response... Customer service phone line has business closed recording on 24 hours a day for over 1 week.Desired Settlement: delivery within 3 days

Business

Response:

Item was shipped on 9/**/13.

Review: I have ordered bronze eyeliner/shadow in July *, 2013...states it shipped, never received, tracking number does not give any information... I put another order in August **,2013 three talking oranges, it shows it has not even shipped yet... Order numbers are [redacted] and [redacted]Desired Settlement: Refund and better business ethics :(

Business

Response:

Customer was refunded.

Review: Placed an order on June [redacted] with them with the expected delievery time of 10 business days. I used [redacted] to make my payment to them, so charge was charged immediately. Right now the status of my order is not shipped. The idred number is [redacted] for a Oregon Scientific ATC Chameleon Dual Len Camcorder. I have tried to email them but my emails keep coming back with an error message about them not taking unsolicited emails from [redacted]. How can it be unsolicited when I am using their "Contact Us" on Sharkstore's website to send the message? Have not tried calling but based on what I see here, that isn't going to help. They don't answer the phone. The company needs to fix their website so people who use [redacted] as their email address can contact them.Desired Settlement: I still would like my Item that I ordered. So there is two problems here; not getting my item and not being able to contact when you have [redacted] as your email address on their "Contact Us" page. Thanks.

Business

Response:

I spoke with [redacted](our customer) on the phone informing him that the shipment was delayed by our direct drop ship vendor and that the order would ship out by July ** 2014. For any reason he does not receive his order we will be most happy to refund his order. We also spoke about the [redacted] issue which is being worked on by the owner of the site. I apologized to [redacted] for the inconvenience this caused .

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I order some sungalsses from them on the ** of April. Have not received them as of yet!! You call and email no answer!!! I should have looked at the reviews first before I ordered from them!!!Desired Settlement: I would love to have the shades if not just my money back!!!

Business

Response:

Dear Bernard,

The order you placed on 4/**( not 4/**) # [redacted] was delayed by our vendor. We emailed you on 5/*/2014 to inform you of the delay. Your order was shipped out on 5/** and the USPS tracking is listed below.

tracking Number: [redacted]in-transitProduct & Tracking InformationPostal Product:Priority Mail 2-Day™Features:$100 insurance includedUSPS Tracking™DATE & TIMESTATUS OF ITEMLOCATIONMay **, 2014 , 9:46 amOut for Delivery[redacted] Your item is out for delivery in [redacted].May **, 2014 , 9:36 amSorting Complete[redacted] May **, 2014 , 8:38 amArrival at Post Office[redacted] May **, 2014 , 10:52 amProcessed through USPS Sort Facility[redacted] May **, 2014Electronic Shipping Info ReceivedMay **, 2014 , 7:52 pmProcessed through USPS Sort Facility[redacted]

Your order should be delivered within the next two days.

Sincerely,

Review: Ordered a product from their website on June [redacted], 2013. Shark Stores promptly charged my credit card for this purchase on June [redacted], 2013. Since this time, I've not received a shipping notification, nor have I received the product. I've tried multiple times to contact this company; they always seem to be "closed" even though their hours are supposed to be 9:00am - 7:00 pm EST Monday through Friday.Desired Settlement: Either refund (credit back) the purchase; or ship the darn thing.

Business

Response:

This item shipped on July [redacted]:

Review: On September *, 2013, I placed the order # [redacted]. The credit card was billed right away. 14 days after the purchase, I contacted SharkStores by phone, and was lucky enough to speak with a life person. The representative promised to look into the complaint and contact me by phone. During the next 10 days I left 3 voice messages requesting a cancellation of the order. I also sent en email requesting cancellation of the order. I received no contact whatsoever. Not by phone, nor by email. I called at least 50 times, trying to reach a life representative, but even if you are the first caller in line, the system still sends you the messaging box. Therefore, the conclusion that I reached is that SharkStores LLC, do not answer any calls, unless by mistake, and do not contact the customer back to solve the issues that incur. SharkStores LLC, does not attend to help customers unless Revdex.com is contacted. Therefore, please help me get this issue solved.Desired Settlement: SharkStores LLC needs to cancel my order. Also, the business needs to have life representative who WILL answer customers' calls and CONTACT the customers back. Also, customers' emails should be answered and the issues should be solved. Because right now, SharkStores has NO customer service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company is such a joke, and the fact that the Revdex.com gives them an "A" greatly undermines the validity of the Revdex.com. I placed an order with this company May [redacted] and my CC was charged immediately. It said the order should ship within 1-2 business days. A while after it did not ship within this timeframe, I sent a message to support and was told I would get a response in 1 business day. No response. Called support, waited for 30 min and then was forced to leave a voicemail, which also said I should receive a response in 1 business day. Still nothing. Since then I have sent numerous messages to support, and left numerous voicemails. I never received a single response. Now it has been three weeks since I placed order, and not one response to my requests. Finally I sent them the below message yesterday morning. I even gave them an extra 24 hours longer then I said I would, yet they never bothered to respond. They clearly have no regard for their customers, and seem to be comfortable the Revdex.com will not reduce their rating no matter what they do.

Message sent yesterday morning:

"This is my last message, if no response by COB contacting filing Revdex.com complaint. Order placed may [redacted], CC charged. Most orders ship in 1-2 days, 10 max. Been much longer. Have left multiple voicemails and sent multiple emails over past two weeks. And have yet to receive a single response despite your "within a day" response time promised. This is a joke. What kind of company are you running? You think u can charge people's cards and then just ignore their repeated requests for an explanation why order has not shipped 19 days after placement? I run customer service for [redacted]-commerce company that does 5 mil/month. I cannot imagine how u are in business. I could care less about the shipping delay, but the lack of any response after I've wasted hours waiting on hold for support or typing these stupid emails. I can't believe you had the audacity to TM "we're all about service". Your service is a joke. Remove me from your email distribution list as I will never do business with you again. Revdex.com complaint filed at COB if I don't receive a detailed explanationDesired Settlement: Of course I want them to ship the product as promised 3 weeks ago! At this point I feel like they owe me for all the time I've wasted as well. I earn 70k/year(can provide proof) and have spent easily 3 hours wasted trying to get a response from this company. Therefore I think I should get the item and a refund, as my 3 hours equals $100.96 and the charge with shipping was $103

Business

Response:

Dear [redacted],

As of our last conversation, you received your product. However you stated that it was not the product you ordered so I refunded your account for the full amount and told you to keep the product. You seemed satisfied with the outcome. We also discovered there was a glitch in our portal from the website as we never received any of [redacted]'s emails. So we are working to see why that happened.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I spoke directly with [redacted], [redacted] of support at Sharkstores, and she sincerely apologized for the mistake. She went out of her way to meet my requests to make me satisfied, which included a refund. I checked and my credit card had been properly refunded very quickly. She also explained what caused the issues, and what they are doing as a company to improve their customer service going forward. I am very happy with the final resolution and handling by [redacted] and Sharkstores.

Sincerely,

Review: I purchased three (3) licenses for [redacted] from AlphaShark/SharkStores on 5/*/2011 (Order #[redacted]) for a total of $294.00. I was recently informed by [redacted] that the licenses provided by SharkStores were flagged as pirated. As a result, [redacted] will not honor the activation of the licenses. I have left multiple messages for SharkStores via phone and website contact forms, but have not received a response.Desired Settlement: I would like to receive a refund for the entire order amount of $294.00 since I am unable to use any of the [redacted] license codes that I purchased.

Business

Response:

We have refunded customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They were selling fake Prada saffiano men's wallet on Groupon. I will file a complaint with Groupon. They falsely advertised to be Prada and even attached the history of Prada company in their description. They advertised that item will be delivered within 7 days of purchase date. I didn't receive my package until 16 days later. This company sells fraudulent goods. Do not ever buy anything!!! Be aware!!!

Review: I ordered a product (Michael Kors handbag) from their website on 8/**/2013 at 7pm for $308.00. Immediately upon ordering, my credit card was charged the full amount. I selected the free shipping method, which said the order would be shipped within 5-10 business days (at latest by 8/**/13). After calling multiple times during their business hours only to get a message saying they are closed and to call back during normal business hours.

I was able to get through and speak with someone on one occasion who apologized for not having it shipped - this was on 8/**/13 - and said I would be upgraded to free overnight delivery. I thought that was a good deal and a tracking number appeared on 8/**/13 with a status saying that the item " Shipped via UPS on 8/**/2013 11:08:00 AM Tracking Number: [redacted] " However, UPS has no recollection of the item being shipped other than they had generated a tracking number, though anyone can generate a tracking number.

I just want the hand bag and for this to be all over with. I paid $308 for this item and I would like it now.Desired Settlement: If Sharkstores cannot deliver my order or provide tracking details that I can verify from UPS that the item is in route, I would like the total amount refunded by 9/*/13.

Thank you.

Business

Response:

Order was delivered on 9/*/13.

Review: Order Number [redacted] Customer ID [redacted] Order Date August **, 2013 - 10:54am

Item - [redacted] - 2.30 Carat E SI2 Genuine Diamond Ring in Solid 14K White Gold with Lab Certificate - $4,995.00

On August [redacted], I received my order and initiated an online complaint with Shark Stores concerning the quality of the stone.

I just received my shipment of the 2.3 Carat E SI2 Genuine Diamond Ring. I'm so disappointed in the quality of the stone that I cannot give this ring as a gift to the woman I'm in love with. The stone is so crazed that it appears that the pavilion is split preventing any type of brilliance or shine from the diamond. To me the concept of SI2 is slightly included, but this wouldn't prevent a sparkle, this stone has no sparkle and is very dull. How can we resolve this situation? **

Their website stated that they would respond within 24 hours (I assumed only during regular business hours)

On September [redacted] 5:33am, [redacted] responded with an email referencing Case #: [redacted] and asked for me to reply to their email providing them with my order number.

On September [redacted] 9:19am, I provided the Order number listed above.

Since this response, I've heard nothing from the company. As others have stated that calling their phone number, the office is closed during business hours.

On September **11:49am, I provided a follow up email providing the following details:

To whom it may concern,

Over the past weekend, I had the ring, that I purchased from your company appraised. The jeweler determined that the stone was not a SI2 as the sales offer suggested. The valuation came back as an I2 - which is much lower quality than what I was supposed to receive.

I want to return this ring and get my money back. Please initiate a RMA as soon as possible - since I didn't get what you offered me in this transaction.

Sincerely,

###-###-####

Case #: [redacted] On September [redacted] at 7:30am, I left a voicemail message asking for the company to respond to my complaint leaving my phone number and case number above.

I have ordered numerous items and have suggested others to do the same, and I've always found the company to be very responsive and responsible. However, this transaction has seriously disappointed me due to their lack of response and desire to do the right thing.Desired Settlement: I would like to return the product that I received and receive a refund for the product cost - less the cost of freight of $49.00 - for a total of $4,995.00.

Business

Response:

Order was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Aftet two months, this situation and resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed the other on 7/**. Waited two weeks and notice the shipping status on website say "Not Yet". Follow up with an email to customer service on 8/**. Got response on the [redacted] about their company runs on a unique model. They take the order from customer and place order with seller. The process can take up to 10 days and they are experiencing delay. They are expecting the item will get to their warehouse that week. On 8/**, the shipping status still did not change on their website. I called during business hour according to their website and got a voice recording that the business is close for the day (at 2PM EST). I follow up with another email to customer service and did not get a response. Sent another follow up email on 9/* and got a response on 9/* requesting for my order number. I responded the same day and got a response on 9/* saying that they are expecting a slight delay and will ship the item once they receive it. I reply to the same email requesting an actual shipping day and did not hear from SharkStores since then.Desired Settlement: I need to know when will I be getting the product I order on 7/** (today is 09/**) which SharkStores has no problem charge me right away.

Business

Response:

Order was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].

Sincerely,

Review: I placed my order with this company and they have failed to get me a tracking number in the amount of time that they stated! I have not received my product in the amount of time that they stated on their website. At first I was receiving emails back from them in the last email I was told that I would be getting the tracking information this week and have received nothing! They will not email me back now anymore!!Desired Settlement: I would just like the amount that my order cost refunded back to my card or to actually receive the product that I paid for!

Business

Response:

The customer,[redacted], placed her order on 5/**. She called and emailed several times as to when her order would be shipped. We answered and said the shipment would be delayed. Shark Store shipping policy states most orders ship out within 10 business days of receipt. [redacted]'s order was shipped on June [redacted] days after out ideal shipping window. It was delivered on June [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was never told any of that! They did not once tell me that it was going to be delayed and just kept lying to me!

And for one maybe you should get my name right it is NOT [redacted]!!!! It would be [redacted], so this right here tell you how much they pay attention to their emails and customers!

I only got a response when I told them I would be reporting them to The Revdex.com!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

At this point you have received your merchandise which is what you originally requested in your complaint. As far as your statement that you were not told of the delay , I cannot address that. You spoke to our customer service department three times and I can't imagine why they would not tell you that your order would be delayed. At this point Sharkstores feels that your complaint has been addressed.

Thank you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted],

I believe that what I wanted was to get my products in the amount of time that I was told! I also think I even talked to you about the matter and you never once tole me it was going to be delayed!! It's pretty bad when the [redacted] doesn't know whats going on in her own department!! I will make a bigger deal out of $20 than it is probably worth, but I have the time to do that!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased 3 pair of sunglasses. 1 pair broke the 2nd time I wore them. I spent 2 weeks attempting to contact Sharkstores until I finally got an email from [redacted] in cust service. The case # is [redacted]. She said she would send me a new pair of glasses on Sept *. I have not rec'd anything and when I try to contact them by phone, I am told to leave a message (I have left several) and I have emailed them and have rec'd no response. Please just send me the glasses or refund my money.

I have wasted several hours on this VERY annoying claim.

I am now going to contact VISA and request that the charge be refunded immediately.

Business

Response:

Shipped a new pair of sunglasses to replace the broken ones.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I believe that Sharkstores only replaced my sunglasses because of this complaint. I still have no confidence in this business!

Review: I ordered products for which I was charged by credit card. SHarkstores did not properly label the package so it was according to UPS returned to Sharkstore. I have called to ask Sharkstore to resend the order to the correct address. THey do not respond to calls, emails, messages, etc. In fact, for much of August, you could not even get through to their phone. Whenever you call, you are on hold awhile and then asked to leave a message. I have left multiple messages but no one returns my calls. So, they charged me for items months ago that have not been delivered. They do not respond to emails or telephone messages. And, they have a phone system that essentially prohibits most callers from getting through.

Order number [redacted].Desired Settlement: Please give me a refund on my credit card or send me the items. I'd like the items, but given this service, perhaps the products are inferior too.

Business

Response:

Order was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and looked into my bank statement to find that I have been reimbursed the money I spent. I still do not know why Sharkstore (1) did not correctly label the package, (2) refused to take my calls and respond to my emails, (3) did not understand that the package was delivered back to Sharkstores, (4) and did not provide me with the items I wanted.