SharkStores

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  PS. I have not received everything yet. I have been assured that the final item has been shipped however

Initially the customer's order was shipped out on time by our drop ship vendor.After the customer's second inquiry about his order, we found that the shipment had been lost and told the customer we would have our vendor ship another oregon camcorder. The customer was shipped out another one , at...

SharkStore expense, overnight.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I was never told any of that! They did not once tell me that it was going to be delayed and just kept lying to me!
And for one maybe you should get my name right it is NOT [redacted]!!!! It would be [redacted], so this right here tell you how much they pay attention to their emails and customers!
I only got a response when I told them I would be reporting them to The Revdex.com!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]'s order was refunded the day he called. Our system automatically sends a confirmation of the refund to the email address on the order which is what the customer service representative told him. I cannot guarantee that [redacted] or anyone receives the email confirmation as it is done...

automatically and something could have happened with the program as [redacted] said he did not receive the email however our system is designed to automatically send one. Below is a copy of the refund which is what [redacted] should have received had the email gone through. It is our policy not to allow customer's to cancel orders as a great deal of our orders are shipped directly from the vendors and the logistics to ensure that an order has not shipped is difficult. Most of our customer calls are answered within 3 minutes and rarely longer so I am surprised that [redacted] called 3 times and had to wait 10 minutes each time but I apologize for the wait.
[redacted]
Printable Receipt 6/**/2014 1:41:04 PMPayment Method: CREDITCARD
 Not Yet Shipped $249.00 This is a CREDIT order type for original order number [redacted]. customer cancelled order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They haven't done anything. They leave me with no option but to get the ring fixed at my cost. Which I think is not right. Because they claim that it wasn't manufacturing defect. But they don't know if it was or wasn't. It's just easier for them to say it was the customers fault. So I'm not satisfied. Feeling backed into a corner. i have talked to a few jewellers and they have also agreed with me that it should not have happened and there had to be something not right when it was set... I guess we have no other option but to pay the extra 1100$ and reflect negativity towards this company... My girlfriend will be writing negative reviews about this site so no one else has the same issue when buying jewellery. Maybe stop them from buying it all together...  Also upon receiving the ring after the stone has been replaced I will e taking it to my local jewelry store having it appraised and also checked to ensure authenticity as well as quality and to ensure this does not happen again.. if anything comes back and is different from what they say it is we will be contacting the Revdex.com again as well as the shark store company.. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Unfortunately there are some disagreements and disparities in the stories presented. In every correspondence, you asked Shark Stores where was the balance of the order and never told us to cancel. Also, you never informed us you moved and did not ask us to change the shipping address. As presented previously, the tracking was accurate and not weak. Please return the merchandise and we will credit your items.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I spoke directly with [redacted] of support at Sharkstores, and she sincerely apologized for the mistake.  She went out of her way to meet my requests to make me satisfied, which included a refund.  I checked and my credit card had been properly refunded very quickly.  She also explained what caused the issues, and what they are doing as a company to improve their customer service going forward.  I am very happy with the final resolution and handling by [redacted] and Sharkstores.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:• [redacted] says that's an invalid tracking number.• No package arrived.  
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
[redacted],
I believe that what I wanted was to get my products in the amount of time that I was told! I also think I even talked to you about the matter and you never once tole me it was going to be delayed!! It's pretty bad when the [redacted] doesn't know whats going on in her own department!! I will make a bigger deal out of $20 than it is probably worth, but I have the time to do that!!!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] received all his products and part of his order was expedited due to late shipment. We apologized for the inconvenience.
[redacted]
[redacted]
[redacted]

I spoke with [redacted](our customer) on the phone informing him that the shipment was delayed by our direct drop ship vendor and that the order would ship out by July ** 2014. For any reason he does not receive his order we will be most happy to refund his order. We also spoke about the [redacted]...

issue which is being worked on by the owner of the site. I apologized to [redacted] for the inconvenience this caused . 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: There statement is a bold-faced lie. I explicitly stated that I had received only the watch in my very first communications with them.  They responded by saying that Ihad received the entire shipment, providing me with the tracking number for the shipment of the watch as their "proof.". I pointed out that this was clearly not the case as the quoted package weight was much too light. Their response was to then - two weeks after I filed my complaint and asked for my money back - quickly generate a new [redacted] shipment, sending a mis-typed tracking code as more weak "evidence." After I called them out on this they corrected their "typo" claiming it had never happened in the first place (check the transcripts). LET ME BE VERY CLEAR TO YOU:  AT NO TIME DURING THIS COMPLAINT PROCESS DID I ASK FOR YOU TO SHIP THE ITEMS.I DO NOT WON'T THE ITEMS. YOU DO NOT NOR DID YOU EVER NEED MY CORRECTED ADDRESS. YOU NEED TO REFUND MY MONEY.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Dear [redacted],
As of our last conversation, you received your product. However you stated that it was not the product you ordered so I refunded your account for the full amount and told you to keep the product. You seemed satisfied  with the outcome. We also discovered there was a...

glitch in our portal from the website as we never received any of [redacted]'s emails. So we are working to see why that happened. 
Sincerely,
[redacted]
[redacted]
[redacted]

The customer,[redacted], placed her order on 5/**. She called and emailed several times as to when her order would be shipped. We answered and said the shipment would be delayed. Shark Store shipping policy states most orders ship out within 10 business days of receipt. [redacted]'s order was...

shipped on June [redacted] days after out ideal shipping window. It was delivered on June [redacted]. 
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by SharkStores LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
If they have no idea what happened to the ring how come the blame is landing on the customer ? After it was worn for two day. Sounds like a manufacturing defect. If there was any other product that broke after two days what would be done with the defective product.  We offered to return the ring for inspection. Were is the customer service? I understand that they're a deal a day company that had 10 mil net profit last year  I'm just a blue collar employee looking for a reason and either replacement or a full refund of a product that after 2 days broke! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by SharkStores LLC regarding complaint ID [redacted] by any means of communication.Sincerely,[redacted]

Our policy on stone replacement for engagement rings is that we will reset the ring for free and charge the customer our cost for the stone.We are not a full price jewelry online site or store with 50% markups. We workon very tight margins so we are able to offer great deals...

on our jewelry to our customers. As there are many factors that can occur to allow a stone to fall out of an engagement ring- many of which have nothingto do with the ring quality, we  cannot replace this stone without charging the customer the cost of the stone.

Dear Bernard,
The order you placed on 4/**( not 4/**) # [redacted] was delayed by our vendor. We emailed you on 5/*/2014 to inform you of the delay. Your order was shipped out on 5/** and the USPS tracking is listed below.
tracking...

Number: [redacted]in-transitProduct & Tracking InformationPostal Product:Priority Mail 2-Day™Features:$100 insurance includedUSPS Tracking™DATE & TIMESTATUS OF ITEMLOCATIONMay **, 2014 , 9:46 amOut for Delivery[redacted] ** [redacted] Your item is out for delivery in [redacted].May **, 2014 , 9:36 amSorting Complete[redacted] ** [redacted] May **, 2014 , 8:38 amArrival at Post Office[redacted] ** [redacted] May **, 2014 , 10:52 amProcessed through USPS Sort Facility[redacted] ** [redacted] May **, 2014Electronic Shipping Info ReceivedMay **, 2014 , 7:52 pmProcessed through USPS Sort Facility[redacted] ** [redacted]
Your order should be delivered within the next two days.
Sincerely,
[redacted]