SharkStores

Review: On 6/**/2013 I bought 2 3DS Xl on their website. On 6/**/2013 the cancelled my order. On 7/**/2013 the offer me to refund the $340.20 charged to my credit card. Until now they haven't let know the this charge has been cancelledDesired Settlement: I would like SharkStore cancell my financial debt with my financial institution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered an item on 12/[redacted]/2013. Order # [redacted]. Item was paid for immediately using Paypal, and the website still states that the item has not shipped. I have emailed three times, and called twice only to get a voicemail.Desired Settlement: I would like my item shipped immediately.

Business

Response:

Hi,

Review: I ordered a sunglasses from SharkStores online on Sep.**. Then the next day I don't want the item anymore and I want to cancel the order since my item has not shipped yet. I called their customer service but no one was answering the phone. Then I continued calling them and even wrote the request online but no one response to me. Today is already Sep.** and still no one reach me even they say their office hour is 9-5. I want to cancel the order and get full refunds as soon as possible to my debit card!Desired Settlement: I want to cancel the order and get full refunds as soon as possible to my debit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 8/*/2013 I placed an order with this company, by 8/**/2013 I hadn't received my items so I called and was told that they didn't have the items in stock. I wonder when they would have told me this if I had not called, however the rep told me they would have the items in stock tomorrow (8/**/2013) and they would ship out by the end of the day. On the [redacted] I received an email that states...

"Woohoo! Your order has shipped! Here's a quick little note to let you know that your order number [redacted] has shipped via USPS.

Here is your Tracking Number (if available): ######################"

This is copied exactly as it is in my email. I checked the tracking number and it appears that it doesn't mean the order has shipped in fact it hasn't, it only means that they will be sending something, this is according to the USPS. In the meantime I have emailed someone named [redacted] ([redacted]) and no surprise I haven't got a reply this was 8/**/2013. For at least a week now no one answers their phone despite calling during what they say are their business hours. Aside from telling me they don't have the items I ordered everything else is a flat out lie. They don't even have the decency to address an email regarding a customer concern.Desired Settlement: I want my items delivered. [redacted] I'm sure they'll respond to this too and I'll get my items eventually [redacted] There are plenty of companies that do business the right way, treat their customers like they matter and deliver in a normal timely manner, these companies probably have an A rating also but I don't think Sharkstores should be on the same level. There were quite a few complaints similar to mine [redacted]

Business

Response:

Order was delivered on 9/*/13.

Review: This is the secound time that I ordered from them and they did the same thing they did last time. I ordered a watch from them about 10 days or so ago, when I purchased the watch the shipping said 5-7 bussiness days. I feel like this is a misrepresentation of the shipping. Last time it took me 1-2 mounths to get my item. I'm starting to think that its going to happen this time. I proceeded to call them and there is nobody on the phone it drops to voicemail everytime. The machine says that they are closed eveytime even when they are supposed to be open. I then emailed them and they responded back telling me that they dont have the watch they are waiting for it to come in which makes me think why didn't they email me telling me what happened. The email looked like it was automated. Ill never order from them again.Desired Settlement: I just want my watch to come in considering its for my dads Birthday gift.

Business

Response:

Dear Valued Customer,

Review: I ordered a watch from the Company's website on June **, 2013 at the discounted price of $12.00. I received confirmation of the transaction. Shortly afterward, I received an email stating that the watch was not available and my charge would be reversed. When I received the credit card statement on July **, 2013, the charge of $12.00 was not credited. I immediately contacted them by email and have not received a response. The product was a Smith & Wesson Special Ops 50M mens watch.Desired Settlement: I demand an immediate credit of the charge on my credit card.

Business

Response:

Date: 07/**/2013 - 11:14:23 AM

Review: I'm [redacted]. I bought a Michael by Michael Kors Hamilton Large Tote Bag in online Sharkstore in 7/*/2013. And they took my money from credit card in 7/*/2013. But they didn't ship the bag till now. It is almost a week. And on their website, they said they will ship the bag in 2 days and I will get the bag in 6-8days. Today, I called the company and no one answered the phone. It was said that the company was closed now. I am so afraid that the company is not a really one. I am afraid that they just deceive my money! I hope I could get the reply sooner!!! Thanks for your helping! **Desired Settlement: They must call me immediately and ship the bag to me soon! I can't wait any more!

Business

Response:

Thank you for being a valued Sharkstores customer. We appreciate your business and are always working to provide our customers with fast, friendly, efficient service.

Review: I ordered a product from them on 6/** (order #[redacted], and it still had not shipped by 6/**. There is no option to cancel orders on their website (WHY?), so I had to call to get them to do it form me. It took three calls of being on hold for 10 minutes each before someone (a very rude woman) answered the phone. She told me that she canceled the order and that I would be getting "something" saying I "should" be getting a refund.

I have not received an email confirmation or my money back.Desired Settlement: Obviously my main intention is to get my money back.

Additionally, I find it disturbing that they plaster "All About Service" and YOUR Revdex.com rating of "A" (HOW?) all over their website. Do your job. Do your research. If this business is rated as an A then what is the point of your organization?

Business

Response:

[redacted]'s order was refunded the day he called. Our system automatically sends a confirmation of the refund to the email address on the order which is what the customer service representative told him. I cannot guarantee that [redacted] or anyone receives the email confirmation as it is done automatically and something could have happened with the program as [redacted] said he did not receive the email however our system is designed to automatically send one. Below is a copy of the refund which is what [redacted] should have received had the email gone through. It is our policy not to allow customer's to cancel orders as a great deal of our orders are shipped directly from the vendors and the logistics to ensure that an order has not shipped is difficult. Most of our customer calls are answered within 3 minutes and rarely longer so I am surprised that [redacted] called 3 times and had to wait 10 minutes each time but I apologize for the wait.

Printable Receipt 6/**/2014 1:41:04 PMPayment Method: CREDITCARD

Not Yet Shipped $249.00 This is a CREDIT order type for original order number [redacted]. customer cancelled order

Review: I purchased a watch on 9/**/13 and have yet to receive the item but have been charged for the item. I have contacted the company daily for the last two weeks but have never been able to speak with a single customer representative. I have left multiple voicemails which I have not had returned. I have sent multiple emails, none of which have been responded to.

Attached is a copy of the purchase receipt. [redacted]Desired Settlement: I would like a formal accounting of the delay and lack of customer response. Additionally, I would like the product mailed as ordered overnight to compensate for the delay. Any additional compensation would be welcomed.

Business

Response:

We have issued a refund in full on 11/**/13

Review: I made an order on 8-**-13. I ordered three items. One item showed came in damaged. I emailed the company, I received an emailed the next day stating that the company would return the funds in three business days. I also emailed the following day to inquire when my other items would be shipped. I never received my refund to this day. I emailed the company several times with no response or refund. I also tried to call the company and only get a recording. I feel like this company is not authenticate and a complete waste of time and moneyDesired Settlement: Refund all monies that was paid for a service that was not completed. Damaged item, and missing items from order.

Business

Response:

Items were delivered by USPS on 9/*/13.

Review: I placed an order on 01/**/2014 recevied my receipt that stated most orders ship within 2-3 business days but some orders require up to 10 business days. I emailed on 1/**/2014 requesting a status of my order and received this message Thank you for shopping with SharkStores. Your request for support has been received and a case has been created for you in our support system. All e-mail requests are responded to in the order they were received. Please allow up to 2 business days for a response. During this time, we are working on resolving your case and there is no need to send additional requests unless something about your original request has changed. If you have any additional information to add to this case, please reply to this email.

Thanks in advance for your patience. Your patronage is very important to us and your satisfaction is our mission!

Have a great Sharkin' day!

For your reference this is Case #: [redacted]As of 01/**/2014 I have still not had any response from anyone at Sharkstores. I then called on 01/**/2014 at 4:05 PM EST and the automated attendant stated they were closed and to call back within regular business hours of 9:00AM - 7:00PM EST clearly I called within regular business hours they just have horrible customer service.Desired Settlement: My credit card has been charged but I have not received the product - IT HASNT'T EVEN BEEN SHIPPED AND THEY CHARGED MY CREDIT CARD. Ship my order or refund my money

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed on order with Sharkstores on * August 2013, my credit card was charged the same day and the website is still showing the item as 'not shipped'. I have tried to call Sharkstores, during their listed business hours no less than 20 times, and every time I end up at the recorded message system. I am a [redacted] member in Africa and I do not have a phone number I can leave for a call back. I have emailed their customer service numerous times also with no response.Desired Settlement: Ideally I would like the order to be delivered, as I am preparing to rotate home (to my assignment in the United Kingdom) and I would need to change the delivery address. If the items are no longer available I would like a prompt refund.

Business

Response:

Order was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Sirs,I purchased several items from Sharkstores on SEP [redacted],2013 but Still no shipment arrived or even no shipping schedule mail from company.Because of their long term and not expected lead-time, I sent several mails but not any reply received.Finally I asked them to send their updates which give them a last chance to process this order but they ignored me again.Therefore, I will cancel this order and refund it.Thanks & [redacted]Desired Settlement: 1. Let them send me their confirmation on my last devided shipping request by e-mail within today.2. If not, please help me to solve this order to be cancelled and let them refund my moneny into my [redacted] account[redacted] or cancel my credit cards approval as concerns.

Business

Response:

Hi,

Review: This complaint is to document the repulsive service and inaccurate product description. On July [redacted] I bought a TomTom 2535 World Traveler Edition, from Shark Stores. Two weeks after purchased I emailed customer service to advise that I was unhappy that the product had not shipped. Service responded by telling me that policy states that products ship from 2-10 business days and that my unit was on track to ship in that window. This was the 9th business day and I advised in order for them to meet policy, they would have to ship the product the next day. The next day, there was no update or tracking info on the website. At days end, I got an email advising that it would be 12 days to ship and I would have to wait two additional days for my item to ship. I advised that I wanted my product to ship via expedited carrier to bride the gap, Shark created by not managing their supply chain. I also told them that a 10% refund was also required for the poor service. I then get mail back from shark advising that due to the poor service they would refund the shipping on my order. This was an intentional slight as this item was advertised with free shipping. I advised should I not receive compensation that I would escalate this matter to the legal arena. I received no further reply. I am using this avenue to document the situation and service and a tool that can be entered into evidence moving forward to litigation should Shark continue to provide poor service.

Today, ** August 2013, the item arrived, nearly a month after the order and late for the college student it was intended for, the package was incomplete. The world traveler edition is supposed to ship with the optional TMC Traffic Antenna. This piece is not option on the World Traveler as the goal is to provide world wide maps and traffic alerts on this model.Desired Settlement: According to the TomTom site, this cable is $69.99, plus shipping. If Shark stores can not replace this product free of any charges or supply a new cable, I am requesting a complete refund of this product to cover the cost to replace this item and satisfy the time effort and energy to attempt resolution with such a non customer service based organization.

Business

Response:

Customer was issued an RMA on 8/**/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want what I paid for. the package was missing the cable. either send me a new cable or replacement item that is complete. you are NOT going to get off the hook by offering to take it back. unless you plan to defend a complete campaign to expose you poor service and practices. satisfy my request without further delay or frustration. I WILL NOT STOP UNTIL I GET WHAT I PAID FOR OR COST TEN FOLD IN NEGATIVE PUBLICITY. pay now, or pay later. your call

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

Review: I made a purchase from this retailer online approx. 12/[redacted]/13. Per their website, I was under the impression my item would ship and arrive 3-5 days. I received an email after placing my order stating some items would take up to ten days to ship. After not receiving shipping info for my item after a few days I sent an email requesting they contact me as I did not think my item would arrive for Christmas and if that was the case I wished to cancel.... the following issues have ensued following that email.

1. After my initial email, I received no contact, so I sent a second email the next day.

2. I received an automated email from them stating they had received my first email and would get back to me within two business days.

3. Two business days came and went... no response from them.

4. I sent an email stating I wanted my order canceled and contact from them within 24hrs or I would be filing a claim with the Revdex.com.

5. Still no response. I went onto their website and went through their info again, per the website no orders can be canceled through email, you need to contact them via telephone.

6. I contacted via telephone which is only a recording that states "we will only be handling consumer issues through email during the holidays"

I still have received no contact from them, my item has not shipped and at this point I am looking to cancel my item, and have my credit card info removed from this site. I am very weary of the way they are doing business and I have heard several complaints from people I know who have also recently purchased items from them and had similar issues with quality, complaints etc etc.Desired Settlement: Refund and cancelation of my order.

Business

Response:

Hi [redacted],

Review: I bought a piece of "diamond" jewelry that arrived with a missing stone. The package was in mint condition and there was no lose stone to be found in the box. It was clearly shipped out defective. They claimed their quality controls would have not missed it and refused to do anything about it because I picked up my shipment past their 14 return window. All my subsequent emails pleaded to reconsider were left totally unanswered.Desired Settlement: The item was shipped defective. After having been a customer for many years with more than a dozen purchases I would expect some sort of compensation from a company that claims to be "all about service". Ignoring dissatisfied customers is not a healthy way of running a business.

A partial refund to cover the cost of repair would be the very least they can do.

Business

Response:

Order was refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a diamond ring for my girlfriend, it arrived 2 days before Christmas, I gave it to her on Christmas Eve. She wore it for 2 days before the 1.2 carat Center stone fell out and was lost... There are blaming her for it when she didn't bang it, catch it or snag it on anything. They said it's her fault and everything is quality controlled before going out, even going as far as asking if it was fraud. If it was in fact quality controlled and checked over before it was shipped there is no way the diamond should have fallen out. The original price for the ring was 1900 and they are requiring an additional 1100 dollars for replacement.Desired Settlement: We would be happy with 3 different options, send back the ring for a full refund, replacement of the stone at no extra charge or exchange the ring for another one at equal value and comparable quality.

Business

Response:

Shark Store is a deal a day site that has the lowest prices on the web for most everything we sell. This requires us to work with very low profit margins. This customer’s center stone fell out -which has only occurred once before in the 8 years we have been in business.Our policy for a center stone is to replace the stone for all rings charging the customer for our cost of the stone and not for setting it. As we do not make anywhere near the profit margins as jewelry stores, we cannot afford to replace the stone without charging. A regular jewelry store would charge at least double what we charge and could therefore afford to loose the profit they made on the ring, but Shark Stores would take a lose on the cost of the ring as we work with very low margins. Our jeweler who supplies us with our fine jewelry confers that there was no way for that stone to fall out on its own as they just fitted the ring before it was sent . We have no way of knowing what happened to the ring after it was shipped but do know that the jeweler had just set the stone and he feels confident the ring was set properly. Shark store’s position is still the same as when we spoke with this customer previously on the phone.The customer can pay for the cost of the stone and we will set it for him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If they have no idea what happened to the ring how come the blame is landing on the customer ? After it was worn for two day. Sounds like a manufacturing defect. If there was any other product that broke after two days what would be done with the defective product. We offered to return the ring for inspection. Were is the customer service? I understand that they're a deal a day company that had 10 mil net profit last year I'm just a blue collar employee looking for a reason and either replacement or a full refund of a product that after 2 days broke!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Inspecting the ring will not help us determine anything about how the stone fell out.A stone falling out of a ring is not a defect. It is usually characteristic of something that happened to the ring; snagging it on a sweater, hitting it, etc. Rarely is it ever associated with the setting of the ring- and we know this ring was just set so it could not be associated with the age of the ring. As we can never know what happened to the ring, our position remains that we charge the customer our cost for the stone and reset the ring at no cost. I do wish there was more I could offer as I understand the customer is a hard working man with a limited budget but this is coming directly from the principals of the company. Our decision is final and we understand the customer will not be satisfied with the answer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They haven't done anything. They leave me with no option but to get the ring fixed at my cost. Which I think is not right. Because they claim that it wasn't manufacturing defect. But they don't know if it was or wasn't. It's just easier for them to say it was the customers fault. So I'm not satisfied. Feeling backed into a corner. I have talked to a few jewellers and they have also agreed with me that it should not have happened and there had to be something not right when it was set... I guess we have no other option but to pay the extra 1100$ and reflect negativity towards this company... My girlfriend will be writing negative reviews about this site so no one else has the same issue when buying jewellery. Maybe stop them from buying it all together... Also upon receiving the ring after the stone has been replaced I will e taking it to my local jewelry store having it appraised and also checked to ensure authenticity as well as quality and to ensure this does not happen again.. if anything comes back and is different from what they say it is we will be contacting the Revdex.com again as well as the shark store company..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order with them on the [redacted] Oct, and they never shipped it until I contacted them by e-mail late night on the [redacted] Oct (on their website, they stated that order will be shipped in 2-3 business days), and they sent me an e-mail on the [redacted] Oct with a USPS tracking # telling me the item was shipped on the [redacted] Oct around 10am. I kept checking the tracking till the [redacted] Oct at night, and there is still no information could be found by that tracking #. They either just gave me some random tracking # to fool me around, or they just printed out a shipping label with a tracking # but they didn't actually ship out the item, in either case, this is totally not acceptable.Desired Settlement: I need either the product to be delivered by Tue [redacted] Oct since they are also in NY or I just want my money back!

Business

Response:

Dear [redacted]

You wrote us about your order on October [redacted] and inquired as to when your order would be shipped. We answered you the very next day and told you it would be shipping out that day, October [redacted] and gave you a tracking number for [redacted] MI. You wrote back and said the tracking number was bogus. We immediately wrote back and gave you the actual tracking on that order which showed that it was on its way to you. Attached to this email is the updated shipment tracking. As our site indicates most orders ship out with in 2-10 business days and your order shipped out on the 6th business day. As your order is on its way to you, we cannot refund your account. However, if you do not want the product, you can return it.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with them on a special which was purchased on 10.**.2013. I have left several emails and contact us on the site itself. I left about 3 to 4 emails and when I call them I sit on the phone and then get an automated message and no one calls me back. I called twice today and last week just to see when my item will ship. I am only asking when it will ship and now it is 10 days and I still have not received nor can anyone get back to me. I want this either sent out immediately or I want my money back. I dont appreciate an automated system and I sent multiple emails and no one gets back to me. This is horrible customer service.Desired Settlement: I either want the item shipped out immediately or a credit back to my credit card account .

Consumer

Response:

I have received my merchandise finally .

Sincerely,

Review: On December [redacted]I placed an order. It still has not shipped. They stated on their web page that it would take 2 to 10 days to ship the item. I emailed them and it took a week to get a response after they stated it would only take 2 days for a costumer service representative to contact me. When I did get a response they stated they would resolve the issue and still have not. Its been a week since then and the item still has not shipped.Desired Settlement: I would like to receive the product I paid for.

Business

Response:

Hi [redacted],

Thank you for being a valued SharkStores customer. Your satisfaction is very important to us.

We are truly sorry for the delay on your shipment. Your item is now in transit to you. Please see the tracking link here: [redacted]

If you'll give us another chance, we'd like to give you $5.00 off your next order. Just use coupon code SECONDCHANCES at checkout.

Thank you and have a great Sharkin' day!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,