Sheehy Nissan of Mechanicsville

September 21, 2015Dear Revdex.com.I purchased a [redacted] from Sheehy Nissan of Mechanicsville VirginiaI reside in [redacted] I paid shipping of $I was told the [redacted] was inspected by [redacted] , the Internet sales manager and my salesmanThe [redacted] arrived with a low right front tire, no emergency brake release handle and a very low break pedal! I received a copy of the Sheehy Nissan vehicle inspection; July 02, 2015, showing the [redacted] passed inspectionIn one of my discussions I was told there cars were not required to pass other state inspections.I submitted my paid receipts that I spent to pass [redacted] inspectionWhen I emailed my paid receipts for reimbursement for $845, [redacted] said management's offer was $After some discussion with a Mr [redacted] , I was told they would end include $200, as a goodwill gesture, for a total of $I received a check on September 11th, for $325.44I did not include the cost of the replacement emergency brake handleMy total receipts now are $When my car arrived there was a sticker on the window with a sales price of $I paid $a difference of $I am requesting that $200.On my sales contract it is stated that Sheehy Nissan paid shippingI paid shipping; it was $I feel sorely mistreated as a consumer and request to be reimbursed for thatI have included at the end of this correspondence, my initial email to [redacted] Your time and consideration is greatly appreciatedBlessings.In your service, [redacted]

Mr [redacted] has been servicing his vehicle since and I am saddened he feels this wayWe diagnosed the TSB on 5/30/and Mr [redacted] declined the repairAll services such as brakes, rotors and fluid exchange were requestedMr [redacted] would bring is own rotors O sensor etc.Recalls and bulletins are the responsibility of Nissan to make owners aware of the concerns In regards to his treatment by Darren I am sorry and will address the service personnel accordingly.Sincerely, [redacted]

I left a message and did not receive a return call`they purchased an extended warranty in the finance office which increased the finance balance They can cancel the warranty if they wish , that would decrease the amount that they owe.Thwe warranty that they purchased was $ [redacted] plus tax.*** [redacted]

I bought a car from [redacted] on April 20, Prior to going to the dealership, I spoke with my bank about purchasing and was already preapprovedI went to the dealership and told them that I was going through my bank, [redacted] ***We proceeded with the deal and I signed the papersIt came back that I was getting a different interest rate than my bank had originally quotedI signed the papers anyways and said I would call my bankIt wasn't that much of a difference and I did call my bankI got a call the day after purchasing the car, from the finance person I dealt with the day before, he said since they gave me a different interest rate, I needed to come back in and sign the papers with the adjusted interest rateI did About a week afterwards, I checked my credit to see if the new loan had been added yet, and to my surprise, my credit had four new hard InquiriesOne was on the 20th for my bank and then another companyThen on the 21st, after I had al

Hello my name is [redacted] *** I purchased a Ford Fusion from Sheehy of mechanicsville on December 27, I am writing because I am furious with the finance person, [redacted] who did not disclose his last name, I did my contract withI went there with an already approved loan from [redacted] *** and told Harold A [redacted] III, that I already had this loan as well [redacted] took it upon himself to put [redacted] down on my contract as my financier despite the fact I told my salesperson and him that I already had a pre-approved loanThe problem now is [redacted] *** will not refinance my vehicle now because of the fact that I already have Ally down and they want me to pay it down to a certain amount before I can get another loan with themI believe this is totally unfair to me because I told both employees I already had a loan and they took it upon themselves to put another company downNow granted I did read my contract, however, I never noticed that it was wr

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] First, I have NOT received any reimbursement as yet I have been told that it was sent on 5/but it still has not made it to my [redacted] *** Then there is still a question about the [redacted] refund of the IN CABIN AIR FILTER that was supposed to have been installed in my vehicle on but was not there when I installed the one I bought two weeks ago I was told by MsA [redacted] on that it was going to be refunded but I learned today that they were still discussing this Wayne Carter

As stated earlier , we never agreed to ship the vehicle as Mr [redacted] arranged his own transportation which is always the case if a customer doesn't take delivery at the dealershipAfter repeated request for payment for items that were not necessary for state inspection in [redacted] and in order to move on , I will issue a check for $to close this case The following is the breakdown.$Repairs requested and additional work done above the $inspection bill$Repairs authorized including $goodwill-$underpayment of taxes$balance to customerI hope that this satisfies Mr [redacted] and we all can move on.Sincerely, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It was made very clear to me that any issues with the performance of the vehicle needed to be addressed within three days after purchaseThose days, while the vehicle were in the care of the seller, were specifically directed to address mechanical issues with the vehicle which were performed unsatisfactorily, as expressed in the e-mail communication dated 4/to Brian Hepburn and Richard HigginsAs a simple transmission flush and fill were beyond the capabilities of your service staff, we had no option but to enlist the services of a shop that specializes in the vehicle make and model that we purchasedIt was from this shop that we learned about the diagnostic work that was performed on the same vehicle at the seller's request one month prior to our purchasing the vehicleAs the seller, you were aware of the significant mechanical shortcomings of the vehicleThat fact was not disclosed to us when we purchased the vehicle and at any time was any effort made to make us aware of that verifiable factIt is with this that I ask reimbursement for the repair cost of the vehicle's transmissionCost that I would not have otherwise incurred had I been aware of that fact when we first looked at the vehicle Regards, [redacted]

I purchased a [redacted] from Sheehy Used Cars on January 6, At the time the car had milesIt was recently discovered by another dealership that the vehicle had been in an accident prior to being sold to me, which was not disclosed at the time of saleFollowing the accident, the car was not repaired in a professional manner, including the air bag not being replaced/installed properly, causing a safety issue preventing it from passing state inspectionOn December & on December 11, I called Sheehy and explained the situation and neither person I spoke with was professional and made it clear Sheehy took no responsibility for the situation I was inBoth representatives said a manager w***d call me and I have never received a call or email back from SheehyBecause of the condition of the car and the uncertainty of issues resulting from the accident, and needing to make the decision whether to repair or replace, I decided to trade in the carThe accident an

I just spoke with Miguel the general manager and unfortunately there is nothing we can do since the customer went to a 3rd party & had the vehicle fixed without reaching out to us pryor to the repairs

Miguel contacted Revdex.com regarding this caseThe customer signed the credit application, this is to give the business permission to run the credit this is also a step the customer can skip if they have proof of financing elsewhere the business is faxing over the paperwork

The car was repaired and returned to Ms [redacted] on Sunday July 5thMs [redacted] was given a loaner the entire time the car was being repaired at no charge

Personally I refunded her money to her credit card if for some reason she didn't get I will refund in cash I will personally will give her cash back I will be available Friday before and Saturday before

On 5/2/I had my oil changed by this company and immediately proceeded to fill my vehicle up with gas The pump registered $***, [redacted] gallons gas However, when I left the station the gas gauge did not register the fill up Believing that the service unit at Sheehy may have pulled a wire when they did the oil change I took my vehicle back to them I told Nancy A [redacted] , the service adviser that met me what had happened and that she should please check the gas in the tank to be sure it was in fact filled Soon she came out and said they would have to charge me [redacted] for diagnostic services to tell me the cause of my problems I agreed Soon afterward she returned to tell me that my vehicle needed fuel sending unit which had to be ordered I would need to bring the vehicle back to have it installed as they had to order it On the way home I decided to put whatever gas I could in the car to see how much it would take I put $ [redacted] and a total of [redacted] gallons after driv

The signed vehicle contract we have shows our loan amount with [redacted] would be $ [redacted] total for the [redacted] that we purchased from Sheehy Nissan Mechanicsville VA on 10/29/We did not agree to anything more than $***However, the paperwork that [redacted] received from the dealership shows the total price of the vehicle as $ [redacted] and that is what they started our loan withWe did not agree to $ [redacted] Our contract shows the total out the door price of the vehicle including all fees was $***Then the dealer gave a $ [redacted] manufacturers rebate which brought the loan amount to $***It appears the dealership sent paperwork to [redacted] without subtracting the manufacturers rebate of $ [redacted] that they promised us and show on the contract they had us sign

Called business spoke with [redacted] he stated that he has a signed credit application online and it was signed to see if they could find a lower interest rateThat they cant remove the inquires on the report

Revdex.com spoke with the businessThis was resolved directly with the customer

I took my Nissan [redacted] to Sheehy Nissan of Mechanicsville in part for an issue with the vehicle that sounded like a hiccough when driving or idlingIn addressing that issue, in part a tune up was done in which the spark plugs were changedWhen I got the vehicle back on April 12, 2017, there was a shaking that had not been there beforeI ignored it as the entire process of dealing with the matter was such that I did not want to ever go back againThen the hiccoughing sort of issue returned, only worseI just left it sit mostly, not wanting to go through the mess againI finally took the vehicle to [redacted] in Mechanicsville, VA The check engine light had come on, necessitating a computer analysis of the issueIt was for "knocking sensor" The spark plugs were taken out and examined one by one, the mechanic checking for a cracked oneThere were noneThe culprit was a spark plug in the hardest to reach area that had not been changed at all!!! It was saved for meIt had prolific rust and corrosion, the gap was easily twice, perhaps more of what it should have beenI find no excusable or understandable reason for such negligence

MY HUSBAND AND I PURCHASED A BRAND NEW NISSAN [redacted]  AND CERTAIN CONDITIONS MADE HAVE NOT BEEN FULFILLED GLOVE BOX AND DRIVER'S SIDE SEAT BELT WERE NOT FIXED, SCRATCHES ON CAR THAT WERE TO BE BUFFED OUT WERE TOUCHED UP WITH MISMATCH BLACK PAINT DURING SERVICE APPOINTMENT ON 9/ THE ONLY ITEM THAT WAS COMPLETED WAS THE INSTALLATION OF THE FOG LIGHTS

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] EMPLOYEES OF SHEEHY NISSAN TOLD ME (THREE DIFFERENT EMPLOYEES) AND TOLD THE PRIOR OWNER, THAT THE VEHICLE WAS COVERED UNDER THE MANUFACTURER'S WARRANTYI WOULD NOT HAVE PAID $ [redacted] TO HAVE THE CAR TOWED TO SHEEHY NISSAN IF I HAD KNOWN IT WAS NOT COVERED UNDER WARRANTYI PAID THE $ [redacted] TO HAVE IT TOWED TO SHEEHY NISSAN AFTER I WAS TOLD THE CAR WAS UNDER THE MANUFACTUER'S POWER TRAIN WARRANTY; SHEEHY SOLD THE CAR TO THE PREVIOUS OWNER AND WHEN THE PREVIOUS OWNER CALLED, HE WAS TOLD, YES, THE CAR IS UNDER WARRANTY.IF I HAD BEEN TOLD UPFRONT THAT THERE WAS NO WARRANTY, I WOULD HAVE TAKEN IT ELSEWHERE TO HAVE FIXEDPROBLEM# WHY WOULD A VEHICLE WITH 58K MILES ON IT, HAVING BEEN SERVICED BY THE DEALER, SHEEHY NISSAN, HAVE THE TRANSMISSION GO OUT? NOBODY HAS BEEN ABLE TO EXPLAIN THAT TO ME.PROBLEM #THE EMPLOYEES OF SHEEHY NISSAN HAVE BEEN RUDE, NON-HELPFUL AND DOWNRIGHT NASTY.BECAUSE SHEEHY NISSAN WILL NOT EVEN BEGIN TO NEGOTIATE THE $ [redacted] , THEY WILL BE HEARING FROM MY ATTORNEYTHEIR EMPLOYEES GAVE ME INFORMATION AND NO EXPLANATION AS TO WHY A CAR SERVICED BY THEM, WOULD HAVE A TRANSMISSION GO OUT AT 58K MILES