Sheehy Nissan of Mechanicsville

We have already refunded at his request. Dan C[redacted]

I left a message and did not receive a return call. `they purchased an extended warranty in the finance office which increased the finance balance . They can cancel the warranty if they wish , that would decrease the amount that they owe.Thwe warranty that they purchased was $[redacted] plus tax.[redacted]...

[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I want an immediate refund in cash from the dealership since they tried to refund the card and it has not credited the refund.
I agreed to close complaint if they refunded my card but I haven't received the refund according to my bank it has not processed.

We refunded in her credit card and we did in from of her .I will verified from our credit card company to obtain more information and if did not get I will applied one more time

Revdex.com:
I have reviewed the offer and/or response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It was made very clear to me that any issues with the performance of the vehicle needed to be addressed within three days after purchase. Those days, while the vehicle were in the care of the seller, were specifically directed to address mechanical issues with the vehicle which were performed unsatisfactorily, as expressed in the e-mail communication dated 4/30 to Brian Hepburn and Richard Higgins. As a simple transmission flush and fill were beyond the capabilities of your service staff, we had no option but to enlist the services of a shop that specializes in the vehicle make and model that we purchased. It was from this shop that we learned about the diagnostic work that was performed on the same vehicle at the seller's request one month prior to our purchasing the vehicle. As the seller, you were aware of the significant mechanical shortcomings of the vehicle. That fact was not disclosed to us when we purchased the vehicle and at any time was any effort made to make us aware of that verifiable fact. It is with this that I ask reimbursement for the repair cost of the vehicle's transmission. Cost that I would not have otherwise incurred had I been aware of that fact when we first looked at the vehicle.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Miguel contacted Revdex.com regarding this case. The customer signed the credit application, this is to give the business permission to run the credit this is also a step the customer can skip if they have proof of financing elsewhere the business is faxing over...

the paperwork.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
First, I have NOT received any reimbursement as yet.  I have been told that it was sent on 5/11 but it still has not made it to my [redacted].  Then there is still a question about the [redacted] refund of the IN CABIN AIR FILTER that was supposed to have been installed in my vehicle on 6.2.15 but was not there when I installed the one I bought two weeks ago.  I was told by Ms. A[redacted] on 5.12.17 that it was going to be refunded but I learned today that they were still discussing this.  Wayne Carter

Revdex.com spoke with a representative from the business who stated that the customer filled out the application online, and by doing so gave authorization for his credit to be run. He also stated that he is not able to manually remove credit inquiries and pointed out that the application was initiated by...

the customer. He stated that unfortunately, the car was sold at another location, and they were not able to secure it for him, which was unfortunate and for which he apologized.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To date, (May 26, 2016) [redacted] has NOT received a payment from Sheehy.  I spoke with Brian H[redacted] on Friday, May 20th and at that time he stated a check had been mailed out on May 3rd.  I explained to Mr. H[redacted] that [redacted] Nissan had not yet received it and he told me that as soon as we hung up he would call [redacted] Nissan to resolve the matter.  To date, he has not done so.  I have asked him twice via email if he had reached out to [redacted] Nissan and he has not responded to either of my emails.  I have been in constant contact with [redacted] at [redacted] Nissan to determine the status of that payment and to date they have not received it.
Regards,
[redacted]

September 21, 2015Dear Revdex.com.I purchased a 2008 [redacted] from Sheehy Nissan of Mechanicsville Virginia. I reside in [redacted]. I paid shipping of $890.00. I was told the [redacted] was inspected by [redacted], the Internet sales manager and my salesman. The [redacted] arrived with a low right front tire, no emergency brake release handle and a very low break pedal! I received a copy of the Sheehy Nissan vehicle inspection; July 02, 2015, showing the [redacted] passed inspection. In one of my discussions I was told there cars were not required to pass other state inspections.I submitted my paid receipts that I spent to pass [redacted] inspection. When I emailed my paid receipts for reimbursement for $845, [redacted] said management's offer was $200. After some discussion with a Mr [redacted], I was told they would end include $200, as a goodwill gesture, for a total of $435. I received a check on September 11th, for $325.44I did not include the cost of the replacement emergency brake handle. My total receipts now are $892.94. When my car arrived there was a sticker on the window with a sales price of $6991. I paid $7191 a difference of $200. I am requesting that $200.On my sales contract it is stated that Sheehy Nissan paid shipping. I paid shipping; it was $890. I feel sorely mistreated as a consumer and request to be reimbursed for that. I have included at the end of this correspondence, my initial email to [redacted]. Your time and consideration is greatly appreciated. Blessings.In your service,[redacted]

Called business spoke with Lee he stated that he has a signed credit application online and it was signed to see if they could find a lower interest rate. That they cant remove the inquires on the report.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They should have provided a sales receipt I have nothing showing my card was refunded anybody can slide a card where's the proof???

Mr [redacted] has been servicing his vehicle since 2010 and I am saddened he feels this way. We diagnosed the TSB on 5/30/2017 and Mr . [redacted] declined the repair. All services such as brakes, rotors and fluid exchange were requested. Mr. [redacted]  would bring is own rotors O2...

sensor etc.Recalls and bulletins are the responsibility of Nissan  to make owners aware of the concerns . In regards to his treatment by Darren I am sorry and will address the service personnel accordingly.Sincerely,[redacted]

The car was repaired and returned to Ms. [redacted] on Sunday July 5th. Ms. [redacted] was given a loaner the entire time the car was being repaired at no charge.

As stated earlier , we never agreed to ship the vehicle as Mr [redacted] arranged his own transportation which is always the case if a customer doesn't take delivery at the dealership. After repeated request for payment for items that were  not necessary for state inspection in [redacted] and in order to move on , I will issue a check for $283.22 to close this case.  The  following is the breakdown.$892.94 Repairs requested and additional work done above the $117.00 inspection bill$467.58 Repairs authorized including $200.00 goodwill-$142.14 underpayment of taxes$283.22 balance to customerI hope that this satisfies Mr. [redacted] and we all can move on.Sincerely,[redacted]

Personally I refunded her money to her credit card if for some reason she didn't get I will refund in cash I will personally will give her cash back I will be available Friday before 5 and Saturday before 5

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

[redacted],
 
We have...

already refunded the extended warranty and the [redacted] coverage that [redacted] requested. The amounts he was refunded are prorated by the amount of time that has expired since his original purchase date. We are sorry for any confusion that this may have caused [redacted].