Sheehy Nissan of Mechanicsville

[A default letter is provided here which indicates your acceptance of the business's offer. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]  how will they issue refund to my card do they have the card number????

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To date, (May 26, 2016) [redacted] has NOT received a payment from Sheehy.  I spoke with Brian H[redacted] on Friday, May 20th and at that time he stated a check had been mailed out on May 3rd.  I explained to Mr. H[redacted] that [redacted] Nissan had not yet received it and he told me that as soon as we hung up he would call [redacted] Nissan to resolve the matter.  To date, he has not done so.  I have asked him twice via email if he had reached out to [redacted] Nissan and he has not responded to either of my emails.  I have been in constant contact with [redacted] at [redacted] Nissan to determine the status of that payment and to date they have not received it.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]  how will they issue refund to my card do they have the card number????

Revdex.com spoke with the business. This was resolved directly with the customer.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Called business spoke with [redacted] he stated that he has a signed credit application online and it was signed to see if they could find a lower interest rate. That they cant remove the inquires on the report.

Called business spoke with Lee T[redacted] he stated he reached out to talk to Ms. [redacted] himself. Mr. T[redacted] stated this issue has been resolved by getting the crossed information fixed. Ms. [redacted] should not receive any further information that's not her information.

Review: I purchased a used vehicle from the dealership on 4/11/16. We found that there were significant performance issues with the vehicle that was necessary to correct for the vehicle to be declared minimally roadworthy. The mechanical issues were above the skill level of the seller so we took it to a manufacturer's authorized repair center a week after purchasing the vehicle and after the three-day 'return window' had passed. This same repair center informed us that they had conducted a mechanical diagnostic on this very vehicle a month prior and informed the selling dealership that a transmission valve body replacement needed to be replaced and a leaking vacuum pump was causing the vehicle to lose oil at an excessive rate. The dealership did not disclose those mechanical anomalies at the time of purchase, nor were we able to bring these facts to light because immediately after purchasing the vehicle, we had returned it to the seller's service department to address issues not related to the performance or safety of the vehicle. The cost of those repairs that were necessary for the vehicle to operate safely came to $2,820.41. If the dealership would have disclosed the true and honest mechanical condition of the vehicle, we would have probably chosen a different one, or negotiated something. As it was, the deceptive and unethical tactics used by the dealership stuck us with a vehicle that had little chance of operating safely or reliably without incurring significant cost. We bought this vehicle on our son's behalf while he is serving in the military and we knew he needed something reliable. Sheehy Nissan gave us anything but.Desired Settlement: We would like to be compensated for the cost of the repairs that were necessary to make the vehicle roadworthy. Sheehy Nissan was aware of the problems, made no effort to disclose the problems, and sold us a car that without the repairs, would likely implode within a year.

Business

Response:

I just spoke with Miguel the general manager and unfortunately there is nothing we can do since the customer went to a 3rd party & had the vehicle fixed without reaching out to us pryor to the repairs.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It was made very clear to me that any issues with the performance of the vehicle needed to be addressed within three days after purchase. Those days, while the vehicle were in the care of the seller, were specifically directed to address mechanical issues with the vehicle which were performed unsatisfactorily, as expressed in the e-mail communication dated 4/30 to Brian Hepburn and Richard Higgins. As a simple transmission flush and fill were beyond the capabilities of your service staff, we had no option but to enlist the services of a shop that specializes in the vehicle make and model that we purchased. It was from this shop that we learned about the diagnostic work that was performed on the same vehicle at the seller's request one month prior to our purchasing the vehicle. As the seller, you were aware of the significant mechanical shortcomings of the vehicle. That fact was not disclosed to us when we purchased the vehicle and at any time was any effort made to make us aware of that verifiable fact. It is with this that I ask reimbursement for the repair cost of the vehicle's transmission. Cost that I would not have otherwise incurred had I been aware of that fact when we first looked at the vehicle.

Regards,

Review: I am so disappointed. I called sheehy about a car that one of they dealer have. They informed me that for them to have to go get the car from another deal, I will either have to put down a deposit or fill out a credit app. I informed adrain that I did not want to fill out a credit application until he insure me that the car was available for me to buy and be secured, because I'm not a local customer and did not WANT more inquiries on my credit for no reason . As he knew that. I call him back once again before I push send on the application, to ask was he sure. He stated yes! So I did the application. I call many times and no answer or reply. I had my friend call and he answer so I knew he was avoiding me. He later calls me back and said you are approved and we need a down deposit. I informed him that was not the deal neither what we previously discussed. He then Says ok, he wasn't worried Bout the deposit they will go get it. So the next day, I look online and see two post.1 for the price I was buying the car at and the second one for a higher selling price. So I texts and called Mr adrain and he start yelling at me saying the other dealer sold the car and its not nothing he can do. My point is why lie to me and make me fill out a credit application if you did not know the car situation like I asked you to acquire about before I filled out a credit application. Secondly I am a grown man and don't take well another man grown man yelling at me.Desired Settlement: I WANT THE INQUIRES OFF MY CREDIT ASAP. IF THEY DID NOT KNOW IF THEY DID NOT HAVE THE CAR LIKE I ASK OR IF THEY DID NOT WANT TO DO BUSINESS WITH ME , THEY SHOULD'NT HAVE HAD ME PULLED MY CREDIT FOR NO REASON.I WORK HARD FOR MY CREDIT SCORE, AN FOR THEM PLAY WITH IT FOR NO REASON, I AM VERY DISAPPOINTED .

Business

Response:

Revdex.com spoke with a representative from the business who stated that the customer filled out the application online, and by doing so gave authorization for his credit to be run. He also stated that he is not able to manually remove credit inquiries and pointed out that the application was initiated by the customer. He stated that unfortunately, the car was sold at another location, and they were not able to secure it for him, which was unfortunate and for which he apologized.

Review: In November 2015, my [redacted] broke down in Richmond. The closest dealership at that time was Sheehy Nissan at [redacted] We had the vehicle towed to Sheehy. At that time it was determined that the transmission needed to be replaced. The original warrantee had expired, therefore we paid a total of $3,281.25 to have the transmission replaced. In April 2016, the vehicle began acting the same way it was acting just prior to breaking down in November. The vehicle was brought to [redacted] in Chesapeake, VA which is very near where we live. It was determined at that time that the new transmission was bad and that it needed to be replaced again. It was also determined at that time that the reason for the failure was due to the fact that the service people at the Sheehy dealership failed to update the computer in the vehicle when they replaced the transmission. This is a necessary step to ensure that the new transmission performs properly. It has been determined by the service team in Chesapeake that this IS the reason the new transmission failed. My husband drives this vehicle to and from work daily (from Suffolk, VA to Richmond, VA), and due to the high mileage the warrantee on the new transmission has expired. The next new transmission is set to cost me approx. $3,500. Sheehy has agreed to pay HALF of the repair bill and have stated that technically they didn't HAVE to update the computer because it isn't specifically spelled out in their technical manual. I have been assured by the service team in Chesapeake that it IS required and just because it isn't specifically spelled out, anyone who has any experience AT ALL with this type of transmission knows this needs to be done. If Sheehy had done this step, I would not be in this situation right now. I have no choice but to have the vehicle fixed as it is paid off and I an not financially able to have a car payment at this time.Desired Settlement: My desired outcome is to have Sheehy pay the full cost of this replacement. If not for their oversight, I would not be in this position right now. I have also incurred additional costs because I have had to rent a car while [redacted] Nissan repairs my Cube. I would like to be reimbursed for the cost of my rental car as well.

Business

Response:

BB spoke with the business regarding this case. At this time the vehicle has been fixed and a check has been sent to the dealer for cost of concern.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To date, (May 26, 2016) [redacted] has NOT received a payment from Sheehy. I spoke with Brian H[redacted] on Friday, May 20th and at that time he stated a check had been mailed out on May 3rd. I explained to Mr. H[redacted] that [redacted] Nissan had not yet received it and he told me that as soon as we hung up he would call [redacted] Nissan to resolve the matter. To date, he has not done so. I have asked him twice via email if he had reached out to [redacted] Nissan and he has not responded to either of my emails. I have been in constant contact with [redacted] at [redacted] Nissan to determine the status of that payment and to date they have not received it.

Regards,

Review: Sheehy has damaged my vechile twice while in their pocession once back in 2008 the mechanic was test driving and totaled my car. I purchased another vechile while in for a routine oil change it was damaged (backed into)Desired Settlement: I would like to have a refund for the oil change and the state inspection $58 which I paid and my car was damaged while in their care.

Business

Response:

Absolutely I will return the $58 for the inspection and oil change.Sorry for the incident my e mail is [redacted] they can reach me to my e mail for details thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

[redacted] how will they issue refund to my card do they have the card number????

Review: I took my vehicle in for brake repair and it was returned with another issue that wasn't happening before I took it in for service.. I took it back and Sheehy Nissan kept it for 2 days and advised they couldn't find the issue. Upon picking up the vehicle and driving it around a couple of days It started with the same exact noise..I called and spoke with a manager who advised I could come and ride with the manager and show him how I drove my vehicle and I told them that I would not do that. The service manager asked if he could personally drive my car home so he could identify the problem..I was told that after market equipment was put on my vehicle and I advised them to put Acura Brakes and pads..I did not hear from this manager for a week so I called and was told by someone who said they were familiar with my situation that my car was taken to the Acura dealership so they could see if they could find the trouble..Before I picked up my vehicle I spoke with the head manager who apologized for not communicating with me but my vehicle was at [redacted] because they are the same as [redacted] lol... And that they did the repair.. Well I drove the car for about another week and have the same exact problem but worse. Throughout the entire process I had to repeatedly contact Sheehy and I complained to the manager about how their communication skills were terrible.. I spent almost $700 for the original repair, the issue that was supposedly fixed is still there and I am not satisfiedDesired Settlement: I purchased my vehicle from Sheehy Nissan and expect my repairs to be properly fixed and compensation for my time.

Business

Response:

Revdex.com spoke with the business. This was resolved directly with the customer.

Review: Dear Revdex.com:I purchased a 2008 [redacted] from Sheehy Nissan of Mechanicsville Virginia, August 3, 2015. I reside in [redacted]. I paid shipping of $890.00. I was told the [redacted] was inspected by [redacted], the Internet sales manager and my salesman. The [redacted] arrived with a low right front tire, no emergency brake release handle and a very low brake pedal!I received a copy of the Sheehy Nissan vehicle inspection; July 02, 2015, showing the [redacted] passed inspection by Sheehy Nissan. In one of my discussions I was told these cars were not required to pass other state inspections, when I advised them of the inspection issues.I submitted my paid receipts that I spent to pass [redacted] inspection. When I emailed my paid receipts for reimbursement for $845, [redacted] said, management's offer was $200. After some discussion with a Mr. [redacted], the general manager, I was told they would add $200, as a goodwill gesture, for a total of $435. Sheehy Nissan subtracted $142.14 (credit vendor payment or taxes) we never discussed, resulting in a check on September 11th, for $325.44.I did not include the cost of the replacement emergency brake handle. The total with the handle included, with documentation is $892.94. When my car arrived there was a sticker on the window with a sales price of $6991. I paid $7191 a difference of $200. I am requesting that $200 as a goodwill gesture.On my sales contract it is stated that Sheehy Nissan paid shipping. I paid shipping; it was $890.I feel sorely mistreated as a consumer, treated as a low brow, small apples in another state, and so what. It was only a 2008 [redacted], with 121000+ milesI am requesting to be reimbursed for that shipment cost, because of the way I was treated. Three 3 generations, of Honorably served veterans. I have included[redacted]Desired Settlement: Reimbursement of my expenses.

Business

Response:

As stated by Mr. [redacted] we are responsible for VA state inspection which was completed . I offered to pay for the [redacted] state inspection which was $117.69, Mr. [redacted] decided to replace the battery for $130.50 and an additional brake service which was not needed to pass state inspection in the amount of $603.18. The taxes were underpaid in the amount of $142.14 which was deducted from the check. Mr. [redacted] arranged his own transportation and it was never promised at any time.In closing I feel we have done everything that we stated we would do and more with a payment of $325.44 considering it was only $117.69 to state inspect the vehicle in [redacted] which we are not responsible for. Sincerely,[redacted]

Consumer

Response:

September 21, 2015Dear Revdex.com.I purchased a 2008 [redacted] from Sheehy Nissan of Mechanicsville Virginia. I reside in [redacted]. I paid shipping of $890.00. I was told the [redacted] was inspected by [redacted], the Internet sales manager and my salesman. The [redacted] arrived with a low right front tire, no emergency brake release handle and a very low break pedal! I received a copy of the Sheehy Nissan vehicle inspection; July 02, 2015, showing the [redacted] passed inspection. In one of my discussions I was told there cars were not required to pass other state inspections.I submitted my paid receipts that I spent to pass [redacted] inspection. When I emailed my paid receipts for reimbursement for $845, [redacted] said management's offer was $200. After some discussion with a Mr [redacted], I was told they would end include $200, as a goodwill gesture, for a total of $435. I received a check on September 11th, for $325.44I did not include the cost of the replacement emergency brake handle. My total receipts now are $892.94. When my car arrived there was a sticker on the window with a sales price of $6991. I paid $7191 a difference of $200. I am requesting that $200.On my sales contract it is stated that Sheehy Nissan paid shipping. I paid shipping; it was $890. I feel sorely mistreated as a consumer and request to be reimbursed for that. I have included at the end of this correspondence, my initial email to [redacted]. Your time and consideration is greatly appreciated. Blessings.In your service,[redacted]

Business

Response:

As stated earlier , we never agreed to ship the vehicle as Mr [redacted] arranged his own transportation which is always the case if a customer doesn't take delivery at the dealership. After repeated request for payment for items that were not necessary for state inspection in [redacted] and in order to move on , I will issue a check for $283.22 to close this case. The following is the breakdown.$892.94 Repairs requested and additional work done above the $117.00 inspection bill$467.58 Repairs authorized including $200.00 goodwill-$142.14 underpayment of taxes$283.22 balance to customerI hope that this satisfies Mr. [redacted] and we all can move on.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I purchased a [redacted] on January 3, 2015. On January 16 the car was towed to Sheehy with a dry rotted radiator cap, told the vehicle was fixed, there was no heat in the vehicle by the time I got a few miles towards home. January 4, the vehicle was towed to Sheehy because the light came on, the car was over heating and I could not drive the car to get it repaired from the January 3 visit. I was told the radiator lines were bled and the car was fixed. January 20, no heat in the car. I wrapped my daughter in a blanket to get her to daycare then to the dealership to drop the car off. This time I requested a solution because I had not had the car a month and I have had so many issues. the general manager was contacted, no response. The Service Manager was contacted, he said he would look into it. My boyfriend and I left work early to speak to General Manager in person, when we arrived he sent the General Sales manager to us and he watched from another office. We were given (2) $50.00 gift cards "for our troubles" and told if we wanted another vehicle we could use this vehicle as a trade. January 29, took car to Sheehy because the heat worked when it wanted to. I still had to wrap my daughter in a blanket in the mornings to get her to daycare. The car stayed overnight and a lead mechanic drove the car to his personal house to see if they fixed it. I was told they bled the lines all day to fix the issue. February 12, the car had no heat until I drove home at 5:00 from work. I dropped car at Sheehy that evening and was given a rental. I was told it would go to a Chrysler dealership for repairs. I called them 1 week later, General Service manager said he would get an update and call back, no call. Called after another week and general service manager said it would be ready by March 4, no response from him since.Desired Settlement: I went to Sheehy for a reliable vehicle. I have a 3 year old daughter and I needed a dependable vehicle to drive. I would like a replacement vehicle OR this vehicle returned, the loan paid for by Sheehy and completely out of this contract with them. The General Manager has not assisted us with these issues, when I call they act like they don't know what I am talking about, poor service.

Business

Response:

Never received notice of the complaint until today when I was cleaning my spam folder. I think a phone call along with the email would work better. This customer was put in a new vehicle yesterday due to them not being satisfied with there original purchase. We put them in another vehicle a year newer and with less miles and with no money from them and kept there payments the same.Sincerley[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: 0n 07/03/2013 I purches a [redacted] from Sheehy Nissan.Later I notice there was an extended service contract cost of 2,395.00I went back to Sheehy Nissan and ask that the extended service be canceledand a full refund. I received a refund of 2,010.00 I'm asking for 385.00 balance.Also I ask that the [redacted] be canceled and refund of 885.00Desired Settlement: refund

Business

Response:

[redacted],

We have already refunded the extended warranty and the [redacted] coverage that [redacted] requested. The amounts he was refunded are prorated by the amount of time that has expired since his original purchase date. We are sorry for any confusion that this may have caused [redacted].

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have not used the extended warranty or [redacted]. I think I should receive a full refund. I have not received anything from [redacted].

Review: I have had the vehicle ([redacted]) for 3 months and I have had to have repairs done every month . I believe if Sheehy Nissan would have conducted a proper inspection and check on the vehicle they would have found the issue on the vehicle. I have had to purchase a new battery, new key, replace the WCM reader for the key, and replace tension strut bars. All of these issues should have been noted and taking care of prior to purchase.Desired Settlement: Refund in the total amount of $1331.65

Business

Response:

Never received anything or a phone call, please call me at [redacted]

General Manager

Sheehy Nissan Mechanicsville

Review: On Wednesday, June 17, 2015, I traded in a [redacted] for a [redacted] from Sheehy Nissan of Mechanicsville. On Friday, June 19th, the "check engine" light illuminated on the dashboard. I was told to bring the car to the dealership and they would IMMEDIATELY take it to the affiliate Dodge dealership to have this situation taken care of. I was given a rental car ([redacted]) to drive while my car was being looked at. As of today, June 24, I am still driving a rental car and have been told, as of today’s date, that the dealership "ordered a part which HOPEFULLY will be arriving today". This is a major inconvenience as I have two small children who require car seats and a double stroller. The purpose for purchasing this vehicle was due to its spacious trunk, rear air, and 3rd row seating. To go from a [redacted] to a smaller [redacted] does not equal out. I am appreciative of the fact they offered a rental car HOWEVER I agreed to this vehicle because I was initially told the vehicle would go straight to the DODGE dealership and would be returned to me NO LATER than Monday 6/22/2015 but here we are 5 days later and I am still without the vehicle I purchased OR the vehicle I traded in. We have made numerous attempts to reach out to someone at Sheehy but have been given the run around about where the vehicle is or when we can expect it. I am very disappointed in the service I have received from the general manager as well as the sales manager. I received an email from Robin Wood who informed us we would receive the truck NO LATER than THURSDAY, JUNE 25, 2015, however when my parents went to the dealership after once again NO COMMUNICATION FROM SHEEHY, I was told it would be ANOTHER DAY before my truck was returned. I am VERY UNHAPPY with the lack of communication and AWFUL customer service I received. I will be contacting an attorney to solve these matters.Desired Settlement: I would like to be placed in another vehicle comparable to what I purchased.

Business

Response:

The car was repaired and returned to Ms. [redacted] on Sunday July 5th. Ms. [redacted] was given a loaner the entire time the car was being repaired at no charge.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: On 2/19/2014, [redacted], a representative for Sheehy contacted my employer and told the [redacted] when she attempted to send him to voicemail that I need to call him back because it could result in me loosing my car. The issue I have with that is first, he provided information to someone he had no permission to provide that information too. Secondly, it was false information. I feel as though he felt there was no need to continue providing stellar customer service since they already got my business. Sheehy has no right to repo my vehicle since [redacted] bought the vehicle out from them and provided me the loan for it. He made false threats, and he did not have the right to discuss any personal information with and of the employees at my job on top of him not having the right to disrupt my work day while I'm working! It was very inappropriate! It all started when I set an arrangement for Sheehy to withdraw the down payment money from my account, when I first signed the agreement. The total down payment is $1,000.00. The first $500.00 was scheduled for them to withdraw on a Friday, as I went up there on that Friday to pick up my tags I reminded [redacted] (the car salesman) to make sure they take the payment out! I advised them that I have bills set up for automatic payment and I'm not sure as to when they will be coming out, so please take the money out on the dates scheduled. They waited until that following Tuesday to try to withdraw the money, the money wasn't available. At that point it became inconvenient for me, I had to travel out of my way to go up there and sign a new payment arrangement on multiple occasions. Where I wouldn't have had to when the first two scheduled payments were convenient for me and also at the time I knew the money would be available on those exact dates had they took it out on time. The other problem is the original scheduled payments were during the grace period I had until my first car note is due and payment for car insurance on top of monthly rent I pay. Now that I have to break the final payment down in to 3 payments, it interferes with other bills that have to be paid. He failed to accept responsibility for the lack of them doing their job, and solely made it seem as if it was my responsibility alone to come and re schedule those payments. Had they done there job in the first place, this would not be a problem. To date they have received $500.00 and I owe an additional $500.00. I would like for them accept $250.00 as final payment for the down payment, due to lack of professionalism, lack of customer service, lack of doing their job and a full apology by phone.Desired Settlement: I would like for them accept $250.00 as final payment for the down payment, due to lack of professionalism, lack of customer service, lack of doing their job. A full apology by phone and also complimentary service.

Business

Response:

I spoke to [redacted] personally and had her sign the new Pnotes and apologized at that time for the treatment that she felt she received from one of my [redacted]. I don’t know why the original payment wasn’t taken out on the Friday she requested, but even so the money still should have been in the account, we did not attempt to take it out early. I apologize for my employee leaving a message that may have embarrassed her at work, we were unable to reach her through cell and text and he was responsible for the collection of the money due. At this time I am not willing to reduce the debt owed by [redacted]
Sincerely,

Review: My airbag light in my 2011 [redacted] came on after my neice left the door open and it rained all night in my car. I called the dealership to find out if I needed to have it checked out and they told me to bring it by. When I got to the dealership I was told I needed to pay $116 for a diagnoistic test right away. I did and I was told it was the airbag system. I was then told that this needed to be fixed right away because Nissan would not be able to guarantee the system would work in an accident. I asked for a price (the employee knew my car wasn't under warrenty prior to giving me the price because he told me it wasn't) I was given a written quote for 2,999.54 which needed to be paid prior to ordering the part. I was also told to check with the insurance since it was an accident to see if they would cover it. I did and they would. My agent came to meet me at [redacted] on Feb. 7 to provide them with the check however, when we arrived to pay my agent was told that the part was going to be 3,999.54 because they had mistakingly given the wrong quote prior. My agent printed a new check an the part was ordered. I was told 2 to 3 days. It has now been 5 months and they still don't have a date for the part arrival. I have know been informed by Nissan that my car will not pass inspection without the part and they refuse to sign the insurance check so I can find the part elsewhere. My 16 year old drives this car that I am still paying on and I won't let her drive because they are not insurring the airbag system works. Please help A complaint was also filed with [redacted] and they have not received any helpful information either.Desired Settlement: I want my car fixed immediatly or I want [redacted] to sign the check so I can get the car fixed else where.

Business

Response:

The problem with the part is [redacted] is trying to secure part from Mexico, [redacted] consumer Affairs is contacting the customer to explain that it will not benefit to switch dealerships to get the part. The part would only be delayed longer, we where given an eta of july 24th for delivery of the part. [redacted] is offering the customer a maintenace package for her inconvience. I have left [redacted] a message to call me and I will explain the situation to her. I am more than willing to refund the check to the insurance company, but as I stated it would only delay her repair.

Sincerley

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have been working with [redacted] since March and my assiged agent has gotten no farther along with the situation than I have. He called me again today and said the part was coming from Mexico and that he had no other info. It appears that I will probably be trading in this car and doing no other business with Nissan. NO OFFER was provided as I already pay for services in my payment