Sheehy Nissan of Mechanicsville

I spoke to *** *** personally and had her sign the new Pnotes and
apologized at that time for the treatment that she felt she received from one of my ***I don’t know why the original payment wasn’t taken out on the Friday she requested, but even so the money still should have been in the account, we did not attempt to take it out earlyI apologize for my employee leaving a message that may have embarrassed her at work, we were unable to reach her through cell and text and he was responsible for the collection of the money dueAt this time I am not willing to reduce the debt owed by *** ***
Sincerely,
*** ***

Never received notice of the complaint until today when I was cleaning my spam folderI think a phone call along with the email would work betterThis customer was put in a new vehicle yesterday due to them not being satisfied with there original purchaseWe put them in another vehicle a
year newer and with less miles and with no money from them and kept there payments the same.Sincerley*** ***
*** ***

Yes, I would like to cancel the warrantyMy contact number is *** and there was no voice message or call received on that phone numberThis is the phone number that I provided when the car was purchased as well as with the Revdex.com complaint that I submittedI'm not sure what number you called, but it was not this oneI NEVER signed for a warrantyI sent a copy of my signed contract to the Revdex.com which does not show any warranty on itand it is attached to this email as well The finance guy added the warranty to the contract without my approval in the beginningI had him take it off and reprint the contract without the warranty and that was the last valid contract which I have a signed copy ofI do not have any signed copy of a contract that shows I purchased a $*** warranty which means it was added later on without my consent and knowledge which is unethicalPlease start the process of canceling the warranty that we never requested and contact me at *** if there is anything that we need to doOnce the warranty has been canceled, please let us know so we can follow up with the lender to make sure the balance is adjustedThanks, *** ***

Absolutely I will return the $for the inspection and oil change.Sorry for the incident my e mail is *** they can reach me to my e mail for details thank you

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

As stated by Mr*** we are responsible for VA state inspection which was completed I offered to pay for the *** state inspection which was $117.69, Mr*** decided to replace the battery for $and an additional brake service which was not needed to pass state inspection
in the amount of $The taxes were underpaid in the amount of $which was deducted from the checkMr*** arranged his own transportation and it was never promised at any time.In closing I feel we have done everything that we stated we would do and more with a payment of $considering it was only $to state inspect the vehicle in *** which we are not responsible forSincerely,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, I provided my social security number so they could run my credit to finalize the application through ***, whom I had already been pre approved for a loan throughThe guy I bought the car from and the manager of that Sheehy knew I was only going through themThe person doing the loan took it upon himself to look for a lower interest rateI did not know about this or approve of thisMy credit was ran the next day after signing the agreement with *** and taking the car home the previous day. The man who did the loan called me after submitting the report to the BB&B and I told him I did not authorize this and that I never would haveHe told me that he would try to get the inquiries removedHe never got in touch with me again after that.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The message sent was careless from the first line and indicative of the treatment I've received. It said "Mr. [redacted] has been servicing his vehicle since 2010 and I am saddened he feels this way" but I didn't purchased the vehicle from Sheehy Nissan of Mechanicsville until 2012.For further background, I first went to Sheehy on 5/18/17 and told them of my brake issue. I rode with one of their technicians was able to point out the problem to him. The car was then taken into their shop and I would later be told I needed rotors and brakes. I informed them then I had just gotten brakes in recently. I was then told that the rotors were causing the issue and that if I was getting new rotors I should also get new brakes as well as a brake fluid flush. I then walked across the street to an auto parts store and purchased rotors and brought them back to Sheehy to have installed based on their direction to fix the issue. The same day after leaving I called and told them I still had the same brake issue. Upon returning 5/30/17 I told the service associate I was still having the same problem. I asked to be credited for the money spent 5/18/17. They said it would depend on what the diagnostic said that would need to be run that day 5/30/17 for which I was responsible to pay. I asked why another diagnostic needed to be ran and what diagnostic was ran 5/18/17. No diagnostic was run at least not one that was documented and could be shown to me. I then said I didn't feel it was right I should have to pay for this diagnostic because had it properly been ran before it would have been waived with my service payment. I was was told it could be waived. It cost $[redacted] (including a hazardous waste removal and shop supplies fee). It returned information saying I only needed oxygen sensors. (This is the same information I received previously at an [redacted] with their FREE check engine light service.) The service associate upon relaying this information said that the technician recommended a "TSB" which cost over $[redacted] I asked what a TSB was and was told "it's another type of diagnostic" but when I asked for more information I wasn't given anymore detail. I also questioned why this was not mentioned as an option from the beginning. I said that I didn't feel comfortable paying for another diagnostic when I had already spent over $[redacted] dollars without being any closer to resolving my issue and not being given any assurances about a TSB except that it was a different diagnostic. I asked for more information. I did not "decline repair" as stated by Mr. [redacted]. I was told by the service associate I'd have to speak to the Service Manager who was gone for the day. I was also told I would need to pay for the first diagnostic $[redacted] before getting my car which I had previously been told would be waived. I was now being told that the only the service manager could waive the fee and that since he was gone I would need to contact him tomorrow. Upon contacting Doug I was told my diagnostic fee would not be waived and that I would receive no credit or refund on anything to be used toward the TSB and that the most he could do for me would be to check the brand new brakes and rotors free of charge if I cared to bring the car back into their store. It's misleading that their response stated "all services such as brakes, rotors and fluid exchange were requested." I agreed to pay for those services after being told they would fix my brake issue.In reference to "bulletins are the responsibility of Nissan to make owners aware of the concerns" I'm not sure if this was stated to absolve Sheehy specifically or to concur with what I previously said but I stand by what I stated originally. I wish the TSB and all other possible diagnostics had been discussed the first visit.
Regards,
[redacted]

I just spoke with Miguel the general manager and unfortunately there is nothing we can do since the customer went to a 3rd party & had the vehicle fixed without reaching out to us pryor to the repairs.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

mr. [redacted] picked up his checks SaturdayTell us why here...

Miguel contacted Revdex.com regarding this case. The customer signed the credit application, this is to give the business permission to run the credit this is also a step the customer can skip if they have proof of financing elsewhere the business is faxing over the paperwork.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]EMPLOYEES OF SHEEHY NISSAN TOLD ME (THREE DIFFERENT EMPLOYEES) AND TOLD THE PRIOR OWNER, THAT THE VEHICLE WAS COVERED UNDER THE MANUFACTURER'S WARRANTY. I WOULD NOT HAVE PAID $[redacted] TO HAVE THE CAR TOWED TO SHEEHY NISSAN IF I HAD KNOWN IT WAS NOT COVERED UNDER WARRANTY. I PAID THE $[redacted] TO HAVE IT TOWED TO SHEEHY NISSAN AFTER I WAS TOLD THE CAR WAS UNDER THE MANUFACTUER'S POWER TRAIN WARRANTY; SHEEHY SOLD THE CAR TO THE PREVIOUS OWNER AND WHEN THE PREVIOUS OWNER CALLED, HE WAS TOLD, YES, THE CAR IS UNDER WARRANTY.IF I HAD BEEN TOLD UPFRONT THAT THERE WAS NO WARRANTY, I WOULD HAVE TAKEN IT ELSEWHERE TO HAVE FIXEDPROBLEM#2     WHY WOULD A VEHICLE WITH **K MILES ON IT, HAVING BEEN SERVICED BY THE DEALER, SHEEHY NISSAN, HAVE THE TRANSMISSION GO OUT? NOBODY HAS BEEN ABLE TO EXPLAIN THAT TO ME.PROBLEM #3 THE EMPLOYEES OF SHEEHY NISSAN HAVE BEEN RUDE, NON-HELPFUL AND DOWNRIGHT NASTY.BECAUSE SHEEHY NISSAN WILL NOT EVEN BEGIN TO NEGOTIATE THE $[redacted], THEY WILL BE HEARING FROM MY ATTORNEY. THEIR EMPLOYEES GAVE ME FALSE INFORMATION AND NO EXPLANATION AS TO WHY A CAR SERVICED BY THEM, WOULD HAVE A TRANSMISSION GO OUT AT **K MILES.

[redacted] picked up her vehicle today and everything was taken care of.

Revdex.com:
I have reviewed the offer and/or response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It was made very clear to me that any issues with the performance of the vehicle needed to be addressed within three days after purchase. Those days, while the vehicle were in the care of the seller, were specifically directed to address mechanical issues with the vehicle which were performed unsatisfactorily, as expressed in the e-mail communication dated 4/30 to Brian Hepburn and Richard Higgins. As a simple transmission flush and fill were beyond the capabilities of your service staff, we had no option but to enlist the services of a shop that specializes in the vehicle make and model that we purchased. It was from this shop that we learned about the diagnostic work that was performed on the same vehicle at the seller's request one month prior to our purchasing the vehicle. As the seller, you were aware of the significant mechanical shortcomings of the vehicle. That fact was not disclosed to us when we purchased the vehicle and at any time was any effort made to make us aware of that verifiable fact. It is with this that I ask reimbursement for the repair cost of the vehicle's transmission. Cost that I would not have otherwise incurred had I been aware of that fact when we first looked at the vehicle.  
Regards,
[redacted]

[redacted], Thank you for taking the time to speak with me in regards to your daughters purchase.  Again I do apologize for not explaining things better when your daughter was here in regards to why we used a different bank than [redacted].  I sometimes take for granted...

that when I speak about bank guide lines that everyone knows what I am talking about and I need to go into more detail to insure everyone is on the same page.  Like we talked about if you or your daughter have any questions or if I can be of any assistance to you please feel free to contact me.  Again thank you for your time. Steven H[redacted] Customer is Happy with the outcome I believe...

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]EMPLOYEES OF SHEEHY NISSAN TOLD ME (THREE DIFFERENT EMPLOYEES) AND TOLD THE PRIOR OWNER, THAT THE VEHICLE WAS COVERED UNDER THE MANUFACTURER'S WARRANTY. I WOULD NOT HAVE PAID $[redacted] TO HAVE THE CAR TOWED TO SHEEHY NISSAN IF I HAD KNOWN IT WAS NOT COVERED UNDER WARRANTY. I PAID THE $[redacted] TO HAVE IT TOWED TO SHEEHY NISSAN AFTER I WAS TOLD THE CAR WAS UNDER THE MANUFACTUER'S POWER TRAIN WARRANTY; SHEEHY SOLD THE CAR TO THE PREVIOUS OWNER AND WHEN THE PREVIOUS OWNER CALLED, HE WAS TOLD, YES, THE CAR IS UNDER WARRANTY.IF I HAD BEEN TOLD UPFRONT THAT THERE WAS NO WARRANTY, I WOULD HAVE TAKEN IT ELSEWHERE TO HAVE FIXEDPROBLEM#2     WHY WOULD A VEHICLE WITH 58K MILES ON IT, HAVING BEEN SERVICED BY THE DEALER, SHEEHY NISSAN, HAVE THE TRANSMISSION GO OUT? NOBODY HAS BEEN ABLE TO EXPLAIN THAT TO ME.PROBLEM #3 THE EMPLOYEES OF SHEEHY NISSAN HAVE BEEN RUDE, NON-HELPFUL AND DOWNRIGHT NASTY.BECAUSE SHEEHY NISSAN WILL NOT EVEN BEGIN TO NEGOTIATE THE $[redacted], THEY WILL BE HEARING FROM MY ATTORNEY. THEIR EMPLOYEES GAVE ME FALSE INFORMATION AND NO EXPLANATION AS TO WHY A CAR SERVICED BY THEM, WOULD HAVE A TRANSMISSION GO OUT AT 58K MILES.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

We are aware of Ms. [redacted] concerns and they have been addressed by our service manager Doug. The vehicle was purchased from an individual owner and outside of Sheehy if the vehicle was purchased from Sheehy it would have come with an additional warranty along with the remaining factory warranty....

The factory warranty is * years or [redacted] miles whichever occurs first and in this case the warranty expired on 02/27/2017 or 5 years from the in-service date, thus it was sold to her with no warranty.The vehicle was purchased September 21, 2013 with [redacted] miles  and returned to the dealership 04/17/14 for the first free oil change with [redacted] miles and again on 04/03/15 for an oil change with [redacted] miles. The next and last visit to our service department was on 01/16/2017 to check air bag light blinking. As you can see we have no obligation to repair the vehicle.Sincerely,Dan C[redacted]General ManagerSheehy Nissan Mechanicsville