Signpost, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:This response is not adequate, further more in your response it even says that in the contract you guarantee at least contacts in which I have not received one So my current situation has not been resolved in which I have stated earlier in my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,***
*** ***

Signpost is working with the Merchant directly to resolve this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand the contract that was signed I realize now that the definition according to signpost of a new client is an existing client This was overlooked by me when I signed the contract and that is why I am not asking for the $that I have already paid back I made the agreement based on the sales call I was told that the average would be around new leads a month but they guaranteed at least Typically we had been receiving or a week and now that has dropped to or a month I contacted my representative and told her that the entire list was my current client base except for new lead and she said there was nothing she she would see if something could be done and I never heard back I do understand what I signed and that was a $mistake however I don't want t keep being billed for something that seems to be hurting my business I was 100% mislead on the sales call want to stop losing money and business I am a very small business and on the brink of closing shop with this extra bill that is doing nothing positive for my business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have not
provided me with the proper reparations I ask for, because of my losing business over their services! $is all I am asking to compensate me!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, We try to resolve all of our customers' issues directly to the best of our ability given the different situationsThat being said, our records indicate that Signpost attempted to get you fully set up with our product times in 2 months before we were successfulIt is our goal to set our customers up as soon as possibleHowever, we understand that our business owners get busy and have to rescheduleThis is why we continued to reach out to you so frequently over the life of your account to ensure that we did everything as best as possible on our endBy February, both parties amicably agreed to terminate the contract. When you first brought it to our attention that you had concerns on your account, your account had not even been live for daysOur Guarantee is that we can get you unique email addresses every month starting in Month 2 of your service with SignpostSo, at this point, yes, your account had not had enough time for us to be able to meet our Guarantee that both parties agreed toDue to the fact that you were not satisfied, we offered to upgrade you to our new platform, which would be a better fit for your business per your concerns; the other option was to cancel the contract early and pay the early cancellation feeThus, both parties agreed to move forward with the new platform. After the upgrade, there seemed to have been a few unanswered questions regarding the new productWe have taken this feedback and continue to strive to provide the clearest of information when we set up our customers' accounts. Part of this new product is that we do sync with your email addressThat being said, we do not have access to read the content of your emailsThe only things that we capture are the email address, date, and timeWhile Signpost is not a lead generation company, it is our goal to be able to provide you with contacts that you can turn into businessSignpost re-markets out to your current contact list to drive repeat businessWe also ensure that your major directory listings are up to date with your business information so that new people can find you online. With regards to your comment about us uploading your contacts from your spam folder, again, our system does not have access to the content of your emails, and thus, we are not able to differentiate between one type of email address or the otherWe apologize if this caused any inconvenienceWe rely on our business owners to turn certain contacts off should feel that they do not want to re-market out to certain contactsThis is a very simple process and can be done by logging into your Merchant Center DashboardAs of your account termination date, you've had emails logged with subscribed to your email re-marketing list. Finally, as you are aware, consumers do have issues from time to time with any variety of services that they purchaseIt is Signpost’s goal to provide the best service we can with the proper expectationsSometimes, unfortunately, there are some misunderstandings that Signpost cannot resolve before an issue gets escalated onlineAgain, Signpost does our best to reach out to these customers to ensure their issues are resolvedWith regards to your concern about pricing, I can assure you that some of our customers are still on an older platform, thus, are paying a different priceFor our loyal customers who do want to pay upfront, we can provide a discount for them paying upfrontThis option is available to anyone who requests. Both client feedback excerpts that you mentioned are on our two older products. Once again, thank you for providing your feedback

Dear *** ***,Thank you for addressing your concerns regarding Signpost and your account with usWe are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedbackI am sorry about your experience with SignpostIt is our goal to provide the
best possible customer experience to our customersWe take your feedback very seriously and are striving to improve our merchants’ outlook on SignpostI have reviewed to the call between you and the sales representative and have found that it was stated clearly to you that our Guarantee is a minimum of new customer contacts will be collected each month, not including the first month as we focus on updating and syncing your informationAdditionally, the verbiage that you included in your complaint is indeed the wording that the sales representative used for the older product we originally were going to sign you up on back in March of However, the last part is incorrect - Signpost’s guarantee is for customer contacts which is defined by email addresses or phone callsPlease reference email dated March **, Further, as you are aware (based on your email correspondence to Signpost), that email was for our older productPlease reference email dated October *, for our most recent product and program where you requested (10/*/2014) that we honor the original pricing for the older product offered to you in March I have included the highlights regarding our Guarantee from the email to you dated October *, 2014: + “You get access to a custom merchant center with a dashboard and customer contacts" + "...We use the data to build out a list of customer contacts, of which we guarantee you at least new ones a month.” After auditing the sales calls and reviewing the emails sent to you regarding our two different products, I have found no instance of where Signpost had misinformed you of our product or GuaranteeI can understand where there can be confusion, but it is Signpost’s goal to address those concerns on every phone call with our merchants where it is an issueThat being said, this issue was never brought up until December **, at which point we attempted to reach out to you to reconcile your concerns but you had already removed Signpost as a *** for the subscription that you had paid forYou also prevented any access by Signpost, thus, not allowing us to address your issues.I would like to remind you that at the time of your account setup, you had full control with logging into your own email accountI can assure you, *** ***, that at no point, did Signpost install a “chip” into your email account or phone numberThe phone number that we assign to you is a forwarding phone number, common in many forms of marketing, which was explained to you on the sales call and in the email dated October *, 2014, as well as agreed upon on the onboard phone call with you and your account *** on October **, All calls ring directly to your business phone number that you requested Signpost have them forwarded to and, without your permission, we would not have been able to move forward with your account.The focus of this platform is to maintain your customer relationships and improve efficiency with regards to remarketing to your current client base and making them more valuable to your business*** ***, since it seems that there are very technical issues on your particular account with Signpost, I would be more than happy to address your concerns directly as this has caused confusionI want you to be able to get the full benefit from working with SignpostPlease give me a call directly at ###-###-#### so that we can resolve any misunderstanding of our productBest, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
He whomever is answering for signpost called and said they would waive the cancellation fee regardless of the outcomeNow they say they haven't received the early cancellation fee I don't understand Are they waiving the fee or not I have not made or received not one call or gained one customer by the use of their services. I just want out of this contract
order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thanks for getting back to me Revdex.com - I really appreciate your supportI originally contacted you because when I advised Signposts that I was unhappy and wanted to discuss my concerns, I was ultimately told that my contact was being torn upI was very shocked to be treated so unprofessionally by a marketing organization to which I had paid approximately $for no resultsAs I had hit a brick wall, I decided to see if you could help me deal with them.The information from Signposts is a very selective version of eventsI flagged my concerns with Signposts very early onI mentioned to them on many occasions that I was concerned to see that they were not generating any useful business leads for meEvery time I expressed my concern about lack of results they gave me a sales pitch encouraging me to wait longer giving them an opportunity to prove what they can deliverQuite early on, I advised one of their team members that I wanted to cancelI was then transferred to a lady that gave me another sales pitch and told me that I was being upgraded for freeWhen I spoke with a team member the following week, he seemed embarrassed that she had not explained the details to meHe then explained that I needed to allow Signposts access to my business email addresses because I had been upgraded to a better programI explained that I did not want to give access to my email account to a third party because I did not feel that it was appropriate to allow them access to email addressesHe made a note of my concerns and said that he would get back to meWhen he came back to me, I was still not satisfied with the approachWe then agreed that it would be something that we would reconsider once they had proven that they could actually generate some fruitful business leads. Some time later, I complained again to Signposts that they were not generating anything of value to meAt that point, I was encouraged to allow Signpost's to access my email addressesI did not really want to do this, but felt that I had to in order to get some results from SignpostsShortly afterwards, Signposts uploaded a large number of spam email addresses from my email account spam folder into their business lead systemWhen I looked at the information online, I could see what had happenedI called Signposts and told them what they had doneThe person that I spoke to said that they would get it fixedSignposts did not fix the issue and so I wrote to complainThe original email that I submitted was ignoredI sent it yet again with something like "any response?" at the topI did then get a response. As I said, I paid approximately $to Signposts for no business resultsThey delivered nothing of valueEach time I expressed concern they gave me a sales pitch and asked for more time to deliver.I just did some research for online feedback about Signposts and found the following:This is a comment from one of their ex-employees:"After your second week you will begin to realize that the service offered is not very unique and does not seem to work."Here are two reviews on rip off report:SignPost Inc (Signpost.com) located in New York is a total joke and a bluecollar marketing scam that appears to be ligit in my opinionThis is a real review coming from a real customer located in Los AngelesDO NOT waste your time and money on thier marketing servicesTrust me, this is coming from experience with themAs of today, they cannot even provide you with reference from current customers who are happy with their serviceLook on thier website and not ONE testimony from anyoneThat should be a red flag to any business wanting to signup with them.I got a call from a sales person from Sign Post name *** ***She was very aggressive in trying to sell me their services to promote our business via *** *** and other Groupon type websiteI told her I did not believe what they were offering is the right solution for our business as I've done daily deals in the past (completely free of charge, by the way)She assured me this was differentDay in and day out she would call until finally reducing the price of their service and also reducing the subscription time frame from months to monthsShe also transferred me to her manager who also talked a good game and over promised how they were going to promote our business and how we were going to generate many sales month after monthSounds goodAfter paying for the months of subscription, two and a half months go by and we had customers who purchased a deal that was reduced to more than 50% off our pricingNot anything close to what we paid them for the three months subscriptionThey simply took our money with Zero return on investmentI was angered by this and I email them to refund me but they would notThey were actually planning on charging me every three monthThe service is a total jokeYou don't even need themAs a business, you do not need to pay the middle man to run a daily deal or a Groupon type dealYou can go directly to the companies and it's freeWhat they are doing is trying to create a platform that is flawIt a joke and a ripoff schemeBEWAREDon't Waste Your MoneyPass on this This is coming from experienceI generally don't write online reviews but was so angered by the way they responded to my inquiry, I've posted this to warn other small businesses. Again, I'm not saying they don't have customers that's had success with their programThis is my experience with them.--***Here is another client feedback report:Anyone thinking of employing Sign Post for help advertising should bewareThe sales representatives/customer service team ran me around in circles when I tried to cancel and terminate their servicesBesides the fact that they completely failed to bring me any new clients (not bringing me even one new client a month), they offered inaccurate and contradictory information on the cancellation proceduresIn May 2014, a month prior to the end of my month agreement, I called their customer service department telling them I'd like to end all services at the end of the monthsA representative informed me that she could help me with this and that the service will be terminated at the end of the month agreementOn June ***, 2014, two days after my month agreement ended, I noted a new charge of $on my credit card statement from Sign postI called them immediately to inquire about this new charge and the representative this time informed me that I had been charged a new month service feeWhen I told her that I had called in May to cancel all services, she said she had no record of this transaction and that I am now responsible for the new charge."I was even more upset when I read the above review because I was paying far more than this previous client that complainedI work for myself and only have a small amount to spend on MarketingI need to use my small marketing budget effectivelyI would like a full refund from Signposts so that I can invest in marketing that works.Many thanks for your supportI will contact some of the other Signposts clients that have left feedback online inviting them to register their complaints with Revdex.com
***

Signpost has resolved this issue directly with the business

Signpost is resolving this directly with the customer

Hi ***, Thank you for your feedbackWhile you have not made all payments under your Month Contract to match the purchase price listed in this inquiry, I have reached out to you multiple times to rectify your concernsPlease check your email and voice messageWe hope that this
satisfies your concernsAs always, feel free to contact me directly at the phone number included in my emails. Sincerely, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved Signpost has agreed to refund the months left on the contract due to their inability to fulfill their service promises.
Sincerely,
*** ***

Dear *** ***,Thank you for addressing your concerns regarding Signpost and your account with usWe are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedbackI am sorry about your experience with SignpostIt is our goal to provide the
best possible customer experience to our customersWe take your feedback very seriously and are striving to improve our merchants’ outlook on SignpostSignpost can indeed synchronize your business with ***, ***, and *** *** which is what we have done since you first signed up with us on March **, Unfortunately, due to ***’s verification process, it can take a few weeks for *** to verify your business with a postcard sent out to your business location via *** *** *** ***Sometimes this time can be less, sometimes it can take longer; this is dependent on *** and the ***Since the time that you filed your complaint (March **, 2015), it had only been business days since your initial setup appointment, which is not enough time for either receiving the aforementioned postcard or allowing yourself to see the full benefits of our productWhile we are working on a way for our merchants to upload their own contact list in the near future, we have a way for you to contact your account manager who can upload them directly for you to ensure accuracy in our systemWhen you spoke to your account manager on March *** you said that you would send over your contact list laterOn March ***, Signpost received and uploaded those contactsOn March ***, we called you to respond to your voicemail which you left over the weekendYour account manager spoke with you again towards the end of this evening to ensure that all questions were answered and there were no issues at the end of that callThe very next day, March ***, you requested to cancelSignpost inquired as to why you wanted to cancel less than days after account setup and what your expectations were so that we can take the appropriate steps to rectify the accountAt that time when you spoke to a manager at Signpost, your response was simply that you wanted your money backWhen we have a merchant that gets to this point, Signpost does our best to rectify the situation and expectations to be able to resolve any of the issuesShould any instance warrant a refund, Signpost works with our merchants to rectify that situationUnfortunately, this situation does not warrant a refundDuring the aforementioned phone call, Signpost offered to send you an invoice for the monies paid to your account; however, it was at this time that you hung up on us and we had not heard back from you until this complaintFrom our review of this account, your account was less than two weeks old, and during multiple conversations with your account manager, all of these issues were addressed and rectified previouslyI would be more than happy to send you an invoicePlease contact me directly to receive this invoice.We appreciate your feedback and look forward to continuing with you throughout the life of your account with SignpostI’m confident that giving this account enough time to mature, you will be very happy with the resultsBest, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear [redacted],The program that you signed up for has a Guarantee of “5 unique customer email addresses” every month starting in month 2. I have attached the 12 Month Signed Contract which you signed on July *, 2014. Upon review of your account, I have found many correspondences between our staff...

and yourself where we have tried to get you completely onboarded with all facets of our new platform. We had to reschedule multiple times in order to complete the process. We understand that our merchants are busy running their business, so we make it a point to continue to follow up with everyone until everything is complete. Unfortunately, before this process was complete, on the [redacted] attempt, you requested to cancel at the end of October.During that point, we had a few more representatives reach out to you to discuss your account. When we were finally able to connect with you in November on the 5th attempt, you decided to finally sync your email with us so that we can send out remarketing emails to your customer database. At this time, you decided to stay on board with Signpost and were excited to be able to fully utilize our new platform. You had a few more questions and requests to which our representatives helped you out with between December and January. Most of which you requested your customer contacts to be emailed to you which were already available on your Merchant Center Dashboard. On January [redacted], we informed you that in order to get the full benefit of remarketing out to your contact database that you had to turn “on” this function. We also suggested adding (uploading) more contacts to this list to be able to contact more people. At some point towards the end of January you stated that you were never told to upload more contacts and then requested a full refund while under your 12 Month Contract. On January **, 2015, Signpost responded “Hi [redacted], Although we cannot issue you a refund on your account, we will not charge you a cancellation fee to cancel your contract. Your account is currently paid up until February *, 2015, at which point your subscription will expire with no further obligation to Signpost. Please let me know if you have any questions.” Your response the next morning to our staff member was “That’s not good enough. You guys have no delivered. How much have I invested to date [|||||||||]?” Our staff member responded with how many payments that you have made and how much money it was. You responded that Signpost has still not delivered. Our representative emailed you within the next 2 hours that Signpost has terminated your account. Here is the email that you misquoted: “We have torn up the contract that you signed with us and are parting ways with you with no further obligation on your 12-month initial commitment. When you signed up, you were told that we would update your business across 30+ online directories, and feature your ad on mobile applications to drive customers to save your discounted offer. You received 35 saves in the first 6 months of the service, which exceeds the 5 per month that you are guaranteed, and your business listings have been consistently updated and PowerListed across those sites.Since your account was upgraded, for free, there have been 350 email addresses added to your customer contact list, who we could use to market to, increase your visibility and drive results through email marketing and email referrals/reviews. You have only allowed us to send 16 total emails on your behalf. You removed our ability to send emails on November [redacted] to determine which customers to turn on so they would receive emails. It doesn't look like that ever happened.As such, this is email marketing automation, that requires very little up-front effort from you so that we send messages to the right customers. If you don't do that, then you will receive no results.We have done our due diligence to make the account perform. We will be terminating your contract, effective February [redacted], and discontinuing the work we are doing, and have been doing, for your account.” On February *, 2015 you asked for your account number to which we responded to after the account’s expiration. You then proceeded to ask for a list of all the names of our employees in our company who were involved with your account. Unfortunately, we are not able to disclose this personal information; I’m sure you can understand for confidentiality issues. [redacted], please be aware that we have indeed terminated your account with Signpost and have waived your contractually obligated early cancellation fee. The terms of the services that we provide are explained in your Contract (attached hereto) and performance metrics are documented via emails as well for your records. Best,       [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Signpost is working directly with the consumer to resolve this issue.