Signpost, Inc

Review: Signpost is very misleading in their sales pitch. I saw a guarantee of 5 new customers per month. Its been 5 months and I haven't saw one new customer. The marketing emails they have sent on my behalf are misleading and confusing to my past customers customers. I spoke with them once about this issue and I was told that they have never heard of this complaint. I responded to a marketing email from one of my personal emails and I see exactly what my customers are talking about. I called signpost again and stated my concern ( which they assured me was totally unfounded in my first call) and was told that the customer service rep had never heard of this complaint, but they had a new program to customize marketing emails and she would guide me through it. I informed her that I felt like my company wasn't a good fit for signpost and I would like to have a refund and cancel service. She informed me that they do not give refunds and that I was paid up untill Sept 2016. She then said she would gladly put my account on hold and cancel it in September, but a refund was out of the question.Desired Settlement: Refund and hope that others who are considering signpost marketing plan can learn from my bad experience.

Business

Response:

Signpost is working directly with the client to reach a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausHere]. Signpost has offered no refund for the time not used as I have requested. The only solution is to put my account on hold untill the time I have paid for has expired. The service is not what it was advertised to be. I was told there was a guarantee, but now it seems that is not the case.My only choice is to try and work with a product I have zero faith in or forfiet all my payment and not use the service. I paid for a year in advance and asked for a refund of the seven months remaining and was told that that wasn't possible. This isn't acceptable and is poor customer service if you ask me

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Signpost has resolved the issue to the client's satisfaction.

Review: Signpost initially contacted me with a very appealing pitch about being a comprehensive small business solution that managed the business end of things so that I could focus on serving my clientele. Their biggest claims were to support my [redacted], [redacted]+, and yelp listings, but all they do is make slight alterations to the profile so that they all match. They show you what a "signpost" page looks like versus a non-"signpost" page, and it's super detailed and refined versus a basic non-signpost page, but they don't actually do any of that type of work. The pitch was misleading and they do not follow through on their promise. During the month that I had their service, people on my contact list (that are NOT my clients) were receiving spam e-mail, and people were very unhappy. A contract is a two-way street. If you do not fulfill your side of the bargain, then I am not longer obligated to mine.Desired Settlement: I want signpost to stop harassing me and my clients.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Signpost contacted me and said they would make my small business visible online when someone searched for a service I offered. After one month of service with signpost I realized that I was no more visible online than before I paid signpost for their service. I e-mailed them to complain they said they would get my business listed and at that time refunded the sign up fee they had charged. I told them I would give them 30 days to do what they said they would do. After another month passed I contacted them again once I realized I had been charged $125 for another month of their service yet I was no more visible than before I paid their fee. When I complained they charged me $375 to cancel the service after I had just paid for a month of service one week before. I never received the services signpost sold to me although they did take a total of $650 from me in under 2 months time.Desired Settlement: A refund for the $650 in charges that signpost deducted from my account.

Business

Response:

Hi [redacted],

Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. Upon review of your correspondence with Signpost, I have applied your June [redacted] payment towards your contractually obligated $375 cancellation fee and as such, you will be refunded an amount equal to the June payment.

Our records show that you signed a 12 Month Contract with Signpost, in which it is written in the contract, the details of our guarantee: we guarantee a minimum of 5 new customer leads, each with a unique email address, will save your offer each month, starting one month after your first month of service.

Your first month of service is considered a ‘ramp-up’ period, and while most campaigns are created seamlessly and without issue, it is not uncommon for accounts to take a little longer to be fully set up. I have reviewed your account and Signpost has met the new lead guarantee in the short amount of time that your account has been active. Further, on 06/**/2014 (the date the setup fee was refunded), you stated that you would allow your campaign to ramp up over the course of 30 additional days, which would carry you through to 07/**/2014. Your account was charged a reduced monthly installment fee as originally scheduled on 06/29/2014. On 07/**/2014, you requested to cancel, prior to the completion of 30 days. At this time, per the contract terms, a $375 cancellation fee was charged to your account. Again, I have already refunded the June payment as the cancellation fee was paid in full.

We do have an updated product offering that we would like to get you upgraded to at no extra charge. Your performance on our platform is our top priority, and we want to offer you a solution that works well for your business. Please advise a best time for us to reach out to you, so that we can discuss this complimentary product in detail. We look forward to hearing from you soon.

Best,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

My experience with Signpost is within the early stages. However, Casi Levi demonstrated a fairness in small business pricing to a newbie on the fence. Although she needs some minor adjusting to different generation brackets she was great.

Jared my account manager has demonstrated patience, open mindedness and punctuality. I hope he continues to delver me a very positive experience and outcome through Signpost.

I was hesitant to sign up for their service but I have to honestly say that it is amazing. It requires very little effort for me to maintain the automated service but it provides a lot of great resources for my business. They respond to my inquiries very quickly and professionally.
Since signing up less than a month ago I already have 20 [redacted] reviews and many yelp reviews from my past clients. These are all 5 star reviews. Before working with them I only had 13 reviews on [redacted] after being in business for over 5 years. And I thought that I was good at marketing and getting reviews.
The system also allows me to get feedback from negative experiences that my customers have had. That allows me to respond to these customers and to earn them back. Typically it is something small that is easily corrected.

Review: Last year I agreed to sign on with this company to help me advertise my business for one year, upon renewal date I was supposed to hear from them to agree for another year but failed to contact me to get my approval on recorded line so that we can continues to advertise for another year. Over the last year my business plans has changed therefore I plan NOT to continues another year of advertisement but saw that the company decided to sign me up and debit my [redacted] account which was against the law to do so.Desired Settlement: Please refund the debit amount in the amount of $999.00 back to [redacted] asap.

Business

Response:

Dear [redacted], Thank you for addressing your concerns regarding your account with Signpost. I’m sorry to hear that you were not looking to continue advertising with Signpost. Unfortunately, Signpost never received any notification from you that you did not want to continue. Per Signpost’s Terms of Service which you initialed on May **, 2014, we require a 48 business hour notice prior to your bill date should you want to cancel. Signpost emailed you on April **, 2015 informing you that your account was going to renew on May **, 2015. Signpost did not receive an email or phone call back from you. After that, Signpost called you on May **, 2015 to talk to you about your account and your renewal. Unfortunately, your voicemail box was not set up so that we could not leave a voice message with you. Instead, Signpost emailed you later that day (please reference email dated May **, 2015, 3:22pm CST). Furthermore, after no response back, Signpost emailed you again on May **, 2015 at 4:34pm CST that we still haven’t been able to get a hold of you and that we made certain upgrades to your account. Finally, since the time of this complaint, Signpost has made 6 attempts at calling you with no response back. We would love to rectify your concerns, but unfortunately, we have not heard back from you. Please call me directly at ###-###-#### to ensure that your account is taken care of appropriately. Sincerely, Camille W[redacted]

Review: I signed with [redacted] at Signpost, Inc. on March [redacted] 2015. I was told that they would sign me up and syncronize my business with [redacted], [redacted], and [redacted]. Signpost, Inc. never informed me prior to signing up and paying my $899 that me that they could not sign me up with [redacted] for about two weeks. Also when I tried several times to edit my contact list on Signpost, Inc I was unable to edit any of my contacts. [redacted] my account manager said that they don't have that editing system up and running yet, but will in about 2 or 3 weeks. I was not informed of that not being functioning yet either prior to signing up. Also the Signpost representatives said that they could sync up all of my contacts and all of my information to the new [redacted], [redacted] and [redacted] account, but that never happened. They said I would have to do it myself. Which makes no sense since they said they would do it for me. I called [redacted] on March **, 2015 to cancel my subscription to Signpost Inc. [redacted] said that that's not the way they do business and that they do not refund money. [redacted] then transferred me to his supervisor named [redacted], and [redacted] proceeded to try to browbeat me and tell me that that's not the way they do business, they don't do refunds. I asked to speak to [redacted] supervisor and he said that his supervisor does not take calls, and that he is also out of town at the moment. Sounds very convenient to me. I want my money back. I never did get a receipt or even an invoice from them even though I had asked a few times. Please help me get my money back from Signpost, Inc. Thank you..Desired Settlement: I would like my $899 refunded to my credit card to be refunded immediately!

Business

Response:

Dear [redacted],Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. I am sorry about your experience with Signpost. It is our goal to provide the best possible customer experience to our customers. We take your feedback very seriously and are striving to improve our merchants’ outlook on Signpost. Signpost can indeed synchronize your business with [redacted], [redacted], and [redacted] which is what we have done since you first signed up with us on March **, 2015. Unfortunately, due to [redacted]’s verification process, it can take a few weeks for [redacted] to verify your business with a postcard sent out to your business location via [redacted]. Sometimes this time can be less, sometimes it can take longer; this is dependent on [redacted] and the [redacted]. Since the time that you filed your complaint (March **, 2015), it had only been 4 business days since your initial setup appointment, which is not enough time for either receiving the aforementioned postcard or allowing yourself to see the full benefits of our product. While we are working on a way for our merchants to upload their own contact list in the near future, we have a way for you to contact your account manager who can upload them directly for you to ensure accuracy in our system. When you spoke to your account manager on March [redacted] you said that you would send over your contact list later. On March [redacted], Signpost received and uploaded those contacts. On March [redacted], we called you to respond to your voicemail which you left over the weekend. Your account manager spoke with you again towards the end of this evening to ensure that all questions were answered and there were no issues at the end of that call. The very next day, March [redacted], you requested to cancel. Signpost inquired as to why you wanted to cancel less than 7 days after account setup and what your expectations were so that we can take the appropriate steps to rectify the account. At that time when you spoke to a manager at Signpost, your response was simply that you wanted your money back. When we have a merchant that gets to this point, Signpost does our best to rectify the situation and expectations to be able to resolve any of the issues. Should any instance warrant a refund, Signpost works with our merchants to rectify that situation. Unfortunately, this situation does not warrant a refund. During the aforementioned phone call, Signpost offered to send you an invoice for the monies paid to your account; however, it was at this time that you hung up on us and we had not heard back from you until this complaint. From our review of this account, your account was less than two weeks old, and during multiple conversations with your account manager, all of these issues were addressed and rectified previously. I would be more than happy to send you an invoice. Please contact me directly to receive this invoice.We appreciate your feedback and look forward to continuing with you throughout the life of your account with Signpost. I’m confident that giving this account enough time to mature, you will be very happy with the results. Best, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received a response from [redacted] at Signpost via Revdex.com, but I’m not happy with her response. The only way I want to settle this is by getting my refund of $899. [redacted]'s message had some misinformation, as she said that on March [redacted] everything was resolved, but it was not resolved. I told the guy that I would try his suggestions after we hung up. I tried them and his suggestions still did not work.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Signpost has resolved this issue directly with the consumer.

Review: signpost promised 5 new leads (clients) from advertising platform each month . I have received no new clients in the three months I have been with signpost. They have upgraded platform and promised to upgrade more. However I believe leads are manufactured by signpost and don't represent real clients. Signposts' platform upgrades are unclear and just lead the business [redacted] on to continue with the program without actually getting results. I would like to sever business relationship but they require a

early contract termination fee of almost $400. On a side note, the credit card I was paying Signpost with was stolen this month and they are no longer able to deduct their fee from my account.Desired Settlement: I would like a refund of 447$ for the three months payment I have made with no new clients provided by Signpost. I would also like the early contract termination

fee Signpost requires to end relationship waived. I would like no collections efforts to be made by Signpost and my credit to remain unblemished as a result of my

relationship with signpost.

Business

Response:

Hi [redacted],

Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. Upon a review of your correspondences between Signpost, we are unable to offer you a refund at this time.

While you are indeed under a 12 Month Contract with Signpost, it is written in the contract the details of our Guarantee, in which we guarantee a minimum of “5 unique customer email addresses will save your offer each month, not including the first month as we focus on updating and syncing your information”. I have reviewed your account and it looks like there were 41 unique saves since 5/**/2014, which comes out to about 8 saves a month. Further, we have processes in place that check the validity of the email addresses that each of our merchants receive.

We do have an updated product that we would like to get you up upgraded to for free. As mentioned in the last phone call to you, please let us know when you have a good time to talk to discuss the specifics in more detail as it seems there are still a lot of questions left. We will be more than happy to set up an appointment with you.

Best, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Signpost use of the word "leads" in the agreement was presented to me as actual business, not potential business. I have received no actual business from the Signpost program. Even the email addresses I was encouraged to follow-up on reaped zero responses. This leads me to express doubt over the actual validity of the leads. As well when I contacted Signpost as the weeks went on with no results, they indicated they would elevate the platform of my ad. I believe that the reason that the platform wasn't elevated from the start of the program is that the elevation is a method in which Signpost keeps the businesses on the hook in spite of the fact that no actual business has been built. For this reason I am asking for a refund of $450 to replace the$150 that I put into the Signpost program over the three month period in addition to the waiver of the early contract fee and the August 2014 payment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Signpost has resolved this issue directly with the consumer.

Review: Signpost, INC has failed to honor the agreement of service. They grossly misrepresented their company's services. We advertised with signpost previously for one of our service centers and had over 50 sales. We decided to advertise with them again for all of our service centers and they failed to launch promotions on time and with correct edits. They state false data on customers viewing our company and we have produced zero sales. They charged us without authorization a second time. Unethical and fraudulent business practices.Desired Settlement: A full refund in the amount of $3,750.00 for advertising services not rendered.

Business

Response:

Hi [redacted],

I get lots of phone calls from companies trying to get me to use their advertising. I am a one woman show with a word of mouth business. In three years I have proven to my satisfaction that advertising is not the way for me to gain business. Word of mouth is the only communication method that produces results. When Signpost called, they presented a service that fits my model. They automate the processes that I do not have time to maintain like requesting client feedback, reviews and testimonials for [redacted], [redacted] and [redacted]. Their software tools are simple and user friendly. Their support team is efficient, focused, helpful and professional. I look forward to great growth with this new business partner.

•Before signing with signpost read it•
Unlimited fitness San Diego, personal training servicess worked with signpost for 6 months. We were getting a lot of calls from their sales team and at the end because of especial deal about the refund of money for each month if we are not hitting our goal which it was 5 calls a month, we sign 6 month contract with them.
After signing we had just 1 education calling session about the service which it was not obvious what exactly it is. We did not have any type of calls for follow up for education with person name Linsey A[redacted]. First month we did not hit the goals but they charge us for monthly payment, we had argue before refund and at it end they did not do that and they did not follow up with us to see why we are not hitting our goals. really poor service signpost is providing to the people. Everything that they are mentioning in first day is just marketing and non is happening after signing the contract. Second month they refund the money. Third and fourth month without letting me know my account manager change and he did not know what is really going on and his name was Collin s[redacted], not only they refund the money they did not have follow up about the problems to solve them. Because the guy did know anything about the account it was just wasting time to talk with him. For month fifth and sixth again they charge me and I found out they change my account manager again.just pay attention how inconsistent company they are. Customer service and service manage super rude.what they will tell you each time is that you did not understand us right.
Just make sure before starting read my experience with them.
What I'm expecting from signpost is the refund of my money for third forth and fifth month.

Review: I’m writing this report regarding not ethical and harmful action against me as a small business owner by a company Signpost. I have “one time deal” with this company in September 2013 because I have to add a second location of my business to major web-directories. For this reason, I started my search for some help and found a company Signpost. According to our verbal conversation with account manager, this company supposed to add a new location of my business and indicates this change in 30 major search-engine websites, including [redacted] and etc. This was my major point of doing business with the company. I was also recommended by the same representative to put a “coupon” on partners website as a part of the same deal. It seems a good deal and I was agreed to pay a one-time fee of $598.00. I also told the salesperson I would not authorize anything longer than 3 months service.The sell representative did not provide me with an explanation that along with an agreement to pay this one-time fee, I automatically become a subscriber.

On October **, 2013, one of my students brought my attention [redacted] indicates wrong address for my studio, in which he takes Art lessons. The Signpost automatically replaced the address of my existed studio in [redacted] by address of second studio location in [redacted] instead of adding a new location. I called customer support to change everything back. They did it to some level (and in some cases as with [redacted] I did it myself) while returning my first location address only. Company did not add address of my second location, for which I paid. The customer service representative told me that he had never heard about it and that company did not have any written documentation about this order. Representative told me that if I need them to include the second location in directories, I will be charge for that. It was a big surprise for me. Very disappointed! After couple of weeks I started receiving emails about the websites, on which my business was indicated/listed. In three months I received just 4 emails (out of 30) of this matter. After that I started receive a “congratulation notes” that potential customer printed out a coupon with a deal inside. It was another major disappointment. No one of this “customers” ever showed up with this coupon at my door. No one. I did not receive any call from such called customers as well. Its mean that sell representative provided me as all other business owners who wanted their help with the fake data. After receiving emails about fake customers, I became very frustrated… its looks like you find yourself on a middle of the road in a middle of nowhere and call to some emergency service to pick you up, and send a car after you. You wait for the hours and nobody came. You call the company and operator assure you that they send a car. You wait for couple more hours and call the company again. Where is my car? And operator told you that they send 3 cars already… ok, they send 3 cars, so, you wait more and none of these cars came… So on October **, I call to “my” sale-representative and left a voice message. He didn’t return my call or calls, because I called couple times… then I find another phone number and call to general support, tell my story to representative, and he sad that someone call me back. No one called me back. No one returned my calls. Of course, once again no one returned my calls. When I called company’s general support, the representative told me: “I can’t make a cancellation, your account manager will call you”. I was not informed in any way to send the request in writing. So I left a message to 3 different numbers next day with the request to cancel this nonsense business. It was in October. And soon enough I forgot about them. Time to time I did received some emails about “new customer”, but I didn’t open those emails because I knew that it was fake…

We came very close to the end of this sad story… At the end of December 2013, I received a message from my bank about big sum debited from my account. $649.95 was automatically paid to Signpost! I’m still on their subscription! I call again, again and again, nothing!!! So, then finally I received some emails from Signpost tech-support and replied to them that if I will not receive a call in the next 24 hours, I will file a court documents. After that and after 2.5 months of a deep silence someone call me… and of course tell me that the company did not receive any of my calls and that as the data shows, my business is blooming because of their service. So I supposed to be just another happy customer and NO, they will not return me money. They told me that their data is very accurate and those clients are exists. That per company policy the account manager were not permitted to refund my money. They also asked me if I received cancellation email from them and if so asked me to show it to them. In conclusion, the service representative told me following: As soon as you will show me email with cancellation, I will happy to returned your money even we already provided you with our outstanding services."

I request a full refund of $649.95 either on the card Signpost debited or in the form of a check on my name to the address on file with Signpost.Desired Settlement: Full refund for the service they did not provide $598 plus $649.95

Business

Response:

Hello,

We have reached out to the merchant directly regarding their complaint. After looking into their account, we determined that a refund was appropriate. The merchant was refunded as requested. Thank you.

Best,

Review: I signed up for Signpost services on October [redacted] after receiving highly inflated claims about what they could offer our business from the Sales Rep on the phone. After their "onboarding" process a day later I realized their services were not at all as advertised and would do very little for my business. On December [redacted] I spoke with a manager for over 30 minutes about terminating our agreement, only two days after being con'd into it, and he was still unwilling to cancel until I spoke with yet another manager. The second manager has refused to take or return my calls even after I was told by two separate people that he would reach out to me today.Desired Settlement: I want a full refund and all services cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I understand that I have a 6(six) month contract with the services that they offered. During the first month of services I did everything myself due to nothing was being done for my business. Business has been extremely slow for me to pay $200 for things I'm doing myself. Guaranteed 5 new contacts a month but its not contacts they physically bring you. They base the contacts on when someone dials your number.Desired Settlement: My services to be cancelled and no longer be billed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was contacted by Signpost by a guy name [redacted]. He had a good sales pitch and convinced me to look into their products a little further. I decided that I would give it a try however at the time my credit card did not have the funds on it and declined. I told [redacted] that I would give him a call back with another card and told him that the one provided would not work. However when I looked around online and read company reviews I decided that I did not want the services. Their was another guy who called me back to check on the card issue and at that time I told him I was no longer interested in their services. Well they still tried to charge my card after I told them I didn't want their service. My credit card company called me 3 days later and informed me that this company was running my card multiple times and placed my card on fraud alert. [redacted] still called after I told the last person I would not using their service. I told him at the time that I felt like they were pressuring me to provide a card when I had already told them I didn't want their product. He then sent me a follow up email and I simply replied " I am not interested in your services". He then sent me this reply "You were interested enough to give us your credit card, and when it didn't work you said call back in 5 days. When we called back you had forgotten the platform and all it will do for your business, and were kind of rude to be honest when I was just trying to help out per your request. As it stands, no one can find you. You should never have to run your product at 50% off. We will make sure you won't have to. Re-read the original email from a month ago to see your listings and a recap. If you take a minute to reconsider I think you'll realize that we were just following up like you said and that this is going to transform your business." This it had the nerve to call me rude! I would appreciate if SignPost stops trying to charge my card,stops calling me and refrains from sending me emails.Desired Settlement: An apology and to LEAVE ME ALONE!!!!

Business

Response:

Hi [redacted],

Thank you for addressing your concerns regarding Signpost with us. We are dedicated to providing quality customer service and value for all of our customers / potential customers and we appreciate the feedback. Upon reviewing the complaint, we have removed your company from our contact lists and we will no longer attempt to contact you. Signpost would like to apologize for any inconvenience caused by communications between Signpost and your company.

(Additionally, we reached out to you and spoke with you over the phone) If you have any further questions, please feel free to reach out to us directly.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I'm very pleased with the service at signpost. My account manager is attentive and personable. I am already seeing results and it's only been a month!

I am fairly new to Signpost, about 3 months, and I like the robot so far. After the spring season, we should see an ROI.

Review: I recently cancelled my Signpost subscription after testing out your product. In the 5 months that we had our subscription we did not receive not one call or email from any of the clients that supposedly saved our 10% savable offer. Furthermore, we were not able to reach any of the customers which led to my cancellation. When I called to complain about the matter I was told that we should be able to contact these individuals on our own. I find it EXTREMELY odd that supposedly 18 individuals clicked and saved the voucher but yet to date, we haven’t been able to make contact with 1 of the individuals. Furthermore, we have yet to receive a phone call or email from any of these individuals identifying themselves as having a voucher. I was VERY ADAMANT during my initial phone conversation that I was not interested in trying out the product if it meant that I had to pay a cancellation fee or that there was a contractual obligation. I was told that I could cancel anytime.

I recently spoke to a very condescending staff member , who informed me of a cancellation fee of 50% of the balance of 1 year. I received an email the following day from said staff member detailing SignPost’s generosity of charging my credit card $375 vs. the 50%.Desired Settlement: I would like full credit for the months that I paid. It is my opinion that the voucher codes (all 18) are fake and therefore I should not have to pay for any of the months of the subscription

Business

Response:

Hi [redacted],Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. I am very sorry about your experience with our Customer Care representative. It is our goal to provide the best possible customer experience to our customers. We take your feedback very seriously and are striving to improve our internal processes. Upon review of your account, I see in July you had concerns about the Contract terms and the services we provide. The Customer Care Representative explained to you that if we do not meet our Guarantee (a minimum of 5 unique email addresses will save your offer each month starting in Month 2), then a free month of service would be extended to you on your account. At this point, you stated that you understood and had no further questions. Not only did we continue to push out your “10% Savable Offer”, we continued to other portion of our services, which is syncing and consistently updating your directory listings. After listening to the phone call with our Customer Care Representative in December, we reviewed your account’s performance with you and even suggested our new, upgraded product free of charge. However, the call was cut short as you did not even want to hear about how it can benefit your business. In fact, we even offered you a free trial for a few months just so that we could get you to hear about this new product because we believe in it so much. Unfortunately, at this point, you were indeed adamant that you did not want to hear about it. Respectfully, we then explained to you the process in how to cancel out the contract per the Terms of Service. To which, your response included threats of reporting us to the Revdex.com and your credit card company. Signpost’s Customer Care Representative tried to come to a mutually satisfactory resolution on this phone call, but instead, you verbally stated to go ahead and charge the cancellation fee and then hung up without allowing a response from our Customer Care Representative. Per the aforementioned conversation and the Terms of the 12-Month Contract which you signed on July *, 2014, we have cancelled your account. Additionally, due to your experience with Signpost, instead of charging the full 50% of the remaining contract value as a cancellation fee, we honored a much lower amount, as stated in the email you referenced. We would still like to offer you a free upgrade and trial on our new product, should you want to take the time to listen about how it might be a better fit for your business. Please feel free to give us a call to discuss this issue further. Thank you, again, for your important feedback.Best, [redacted]

Review: I tried this company for my small business marketing needs. Back in AUGUST of 2015 I determined to cancel because they weren't worth their charge. At that time my account manager Lauren convinced me to put account on HOLD status while they developed more useful tools. She ASSURED me my account would not be billed for ANY reason until such time as I contacted HER to restart. I NEVER restarted the account and yet, I WAS CHARGED in Dec of 2015!! I have contacted Lauren who suddenly works for "a different department". My NEW account manager Stephanie is conveniently NEVER AVAILABLE to handle this problem. What's worse, I'm told NO ONE in the entire company has authority to help me on this issue BUT Stephanie!! This company is the WORST kind of scam operation!! I have discussed the charge through my credit card company as it's clear Signpost means to rob me blind.Desired Settlement: This company MUST refund my money as I NEVER authorized the Dec 2015 charge and NEVER restarted my account!!

Business

Response:

Signpost has been making daily attempts to contact the client with no response. Signpost will continue to reach out to the client to resolve the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No one is EVER available to refund my money!!![redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Signpost has refunded the customer the disputed amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This company has been calling me on a weekly and sometimes daily basis to try and sell me their products. I've asked repeatedly to take me off of their calling lists at which time the agent makes a nasty comment and hangs up, only to call again. I would never use a company that has this type of customer interaction and harassing marketing strategies.