Signpost, Inc

This issue has been resolved with the customer directly.

This billing and account issue has been resolved directly with the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. I am very sorry about your experience with our Customer Care representative....

It is our goal to provide the best possible customer experience to our customers. We take your feedback very seriously and are striving to improve our internal processes. Upon review of your account, I see in July you had concerns about the Contract terms and the services we provide. The Customer Care Representative explained to you that if we do not meet our Guarantee (a minimum of 5 unique email addresses will save your offer each month starting in Month 2), then a free month of service would be extended to you on your account. At this point, you stated that you understood and had no further questions. Not only did we continue to push out your “10% Savable Offer”, we continued to other portion of our services, which is syncing and consistently updating your directory listings. After listening to the phone call with our Customer Care Representative in December, we reviewed your account’s performance with you and even suggested our new, upgraded product free of charge. However, the call was cut short as you did not even want to hear about how it can benefit your business. In fact, we even offered you a free trial for a few months just so that we could get you to hear about this new product because we believe in it so much. Unfortunately, at this point, you were indeed adamant that you did not want to hear about it. Respectfully, we then explained to you the process in how to cancel out the contract per the Terms of Service. To which, your response included threats of reporting us to the Revdex.com and your credit card company. Signpost’s Customer Care Representative tried to come to a mutually satisfactory resolution on this phone call, but instead, you verbally stated to go ahead and charge the cancellation fee and then hung up without allowing a response from our Customer Care Representative. Per the aforementioned conversation and the Terms of the 12-Month Contract which you signed on July *, 2014, we have cancelled your account. Additionally, due to your experience with Signpost, instead of charging the full 50% of the remaining contract value as a cancellation fee, we honored a much lower amount, as stated in the email you referenced. We would still like to offer you a free upgrade and trial on our new product, should you want to take the time to listen about how it might be a better fit for your business. Please feel free to give us a call to discuss this issue further. Thank you, again, for your important feedback.Best,   [redacted]

Signpost is working directly with this Customer to resolve the issues.

Dear [redacted], Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers. I see where [redacted] (the authorized representative on this account) called in to...

cancel in October, but then decided to change his mind a couple of weeks later and proceed with upgrading to our new platform. This date was November**, 2014. Signpost scheduled an onboarding appointment, but unfortunately, [redacted] missed these calls. On November**, [redacted] called in stating that he did not want to move forward with the upgrades. We then received a call from [redacted] in your office. [redacted], I would be more than happy to resolve this issue with you directly; unfortunately, I'm not sure who we should be speaking with on this account as there has been a lot of back and forth and many different contacts. Please call me directly to resolve this issue.

Signpost has been making daily attempts to contact the client with no response. Signpost will continue to reach out to the client to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am Glad they finally kept there word.  I don't ever want to do business with them...

again.  Thank You Revdex.com for helping people be honest.  I highly recommend the Revdex.com as it comes to dealing with Signpost. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I received a response from [redacted] at Signpost via Revdex.com, but I’m not happy with her response. The only way I want to settle this is by getting my refund of $899. [redacted]'s message had some misinformation, as she said that on March [redacted] everything was resolved, but it was not resolved. I told the guy that I would try his suggestions after we hung up. I tried them and his suggestions still did not work.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Signpost is attempting to reach the consumer directly to resolve this issue.

This complaint has been resolved directly with the consumer.

While this complaintee is not a paying customer of ours, we take every issue seriously. This issue has already been resolved directly with the complaintee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The statement:  "[redacted] stated that she would like to take the upgrade; unfortunately, however, she did not want to actually go through the upgrade process. We would be more than happy to discuss the details of this upgrade with you and [redacted] any time so that we can facilitate this process." is untrue.What I would not agree to was to provide them access to my clients email addresses, I have an agreement with my clients to not share their email addresses.  I also am not going to give this company access to all my social media accounts, when I do not believe them to be reputable to begin with.  I offered them to use my [redacted] account and the emails they have generated. They then informed me that would not work because their new platform was not for generating new business it was for follow up with the existing clients.  They also informed me that they had changed their business model because they knew the old model (the one they sold me) was a failure. I am accusing them of generating fake emails to meet their minimum quotas in order to fulfill their contract...I believe these emails were mainly generated by Signpost entering them into the system and pretending that someone saved the offer.  I believe they are mostly fraudulent, considering I have not received a sign call, email or customer from any of the email addresses they have provided.I was also told during the sales call that I could expect a 60% redemption rate from the offers.  I have experienced a 0% redemption rate.   My issue is simple, they acknowledge that their business model is a failure and has not been able to provide new clients and therefore should provide a refund for the months left on my contract.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer spoke with her account representative today and reached a resolution.

Hi [redacted],Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. I am very sorry about your experience with our Customer Care...

representative. It is our goal to provide the best possible customer experience to our customers. We take your feedback very seriously and are striving to improve our merchants’ outlook on Signpost. Upon review of your account, I see where you called in to cancel with Signpost on July **, 2014 after signing a 12-Month Contract on July *, 2014. It was discussed with the Signpost representative that you had concerns on the performance of your account. At that time, we pointed out to you that the account had only been live for 28 days which was not enough time to be able to gauge the effectiveness of the platform. When the Signpost representative mentioned the early cancellation fee that was agreed to and signed and initialed on July [redacted]’s Contract, you agreed to stay on with Signpost to give it more time. After this conversation, Signpost reached out to you to discuss further performance of your account but we had to leave you voice messages. I have attached a copy of the 12 Month Contract which you signed on July *, 2014 for your reference. This Contract also outlines our Guarantee in which we guarantee a minimum of 5 unique customer email addresses will save your offer each month, not including the first month as we focus on updating and syncing your information. Signpost has you listed on 34 different directories to-date as we are still syncing your information on these sites. As the Contract states, there is an early cancellation fee under this 12 month Contract. We can honor your most recent cancel request and apply the monies paid for after that to your early cancellation fee. However, we have new product upgrades that we think would benefit your business practice. We can extend upgrading to these new product features free of charge. Please give us a call to discuss this matter at ###-###-####. Best,   [redacted]

Signpost is working with the merchant directly to resolve.

Signpost has resolved this issue directly with the consumer.

Signpost is working directly with the client to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

No one is EVER available to refund my money!!![redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]