Signpost, Inc

Review: I paid $1898.00 for a year in advance for an internet marketing service. After 1 month of service I noticed the company made errors on my business listings, connected my business to a different business, and did not provide sufficient help with troubleshooting business listing issues. I was not satisfied with their service and asked for a refund of the remaining 11 months, deducting the $99 set up fee and $200 regular price for one month of service. I was told a refund is unavailable and Signpost refused to process a refund.Desired Settlement: I would like a refund of $1,599.00 back onto my Visa Credit Card ending in [redacted] . I do not want to pay for a service that I am not satisfied with and don't feel comfortable working with a business that does a poor service.

Business

Response:

Hi [redacted],

Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. Upon a review of your correspondences between Signpost, we are unable to offer you a refund at this time.

We apologize for any inconvenience. The first month is typically considered the 'ramp-up' period, and while most campaigns are created seamlessly without issue in a matter of days, it is not uncommon for accounts to take longer to fully set up.

We realize the first month has not lived up to your expectations, and your [redacted] has already credited you with an additional month at no cost.

I would be more than happy to address any additional questions you may have regarding Signpost or your account.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not been satisfied with the service and as of today I still find problems that I need to fix because of Signposts inability to correct issues for my business listings. I will not accept that Signpost refuses a refund and will not be responsible for any more service costs, since I have tried to cancel service before the month was up. I do not have a copy of a contract that I signed indicating no refunds will be allowed upon signing up. Therefore, I want a refund of $1698.00 and do not accept the Free Month of service at the end of 12 months as compensation for these issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reached out to the merchant directly and have come to a mutual resolution. The merchant has been credited with two additional months to compensate for the turbulent start of her campaign.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Even though I have an email from [redacted] at Signpoop acknowledging that my contract was not to be renewed, I just spent 15 minutes with my credit card company having it removed and blocked.

It took them 2 months of the three I signed up for before they even got me on [redacted], [redacted], and [redacted]. They are not only crooks and liars, they are incompetent crooks and liars. Signpoop did nothing for my business. Nada. Nine. Zilch.

Very shortly, after signing up with Signpost, we started receiving feedback. This is helpful to our new business that we are interested in growing. We look forward to the reviews we get.

Review: Term. Subject to Signpost's receipt of all applicable Fees, and unless otherwise terminated in accordance with this Section 12, these Terms of Service shall commence upon Merchant's first use of the Services or acceptance of these Terms of Service (whichever comes first) and shall continue in effect for the period specified on the applicable Service Order (the "Term"). Each Service Order shall continue for the Term specified therein, and will AUTOMATICALLY RENEW for subsequent Terms (“Renewal Term”) unless either party provides at least forty-eight (48) business hours written notice of termination prior to the expiration of the then-current Term that it elects to terminate the Services under such Service Order at the end of such Term. Unless otherwise specified in a Service Order (including a Service Order with a Vendor), notification of termination from Merchant to Signpost must be emailed in at [redacted] which must be confirmed by Merchant by phone and at ###-###-#### with a member of our support team during our regular business hours, Monday through Friday from 9:00 AM to 6:00 PM EDT, excluding U.S. national holidays. If Merchant chooses not to renew, Merchant must fully notify Signpost in writing at least 48 business hours prior to the Renewal Term, in which case, Merchant will continue to have access to the Signpost service and be billed until the end of the then current term.

Termination By Merchant. Unless otherwise specified in a Service Order (including a Service Order with a Vendor), Merchant has the right to terminate these Terms of Service by written communication via email at [redacted] which must be confirmed by Merchant by phone at ###-###-#### with a member of our support team during our regular business hours, Monday through Friday from 9:00 AM to 6:00 PM EDT, excluding U.S. national holidays, no fewer than forty-eight (48) business hours prior to Merchant’s next payment period. In the case Merchant fails to fully notify Signpost of their intent to cancel within this time, Merchant is responsible for the payment of services rendered for that Renewal Term. Merchant shall not in any event be entitled to any refund of any Fees previously paid to Signpost for services.

These are the Terms for Cancellation, I am giving you written notice Prior to 48 hours of the end of my service that I want to cancel my service order with Signpost. I will call and confirm that I do NOT want it to automatically renew under any reason. "Merchant has the right to terminate these Terms of Service by written communication via email at [redacted] which must be confirmed by Merchant by phone at ###-###-#### with a member of our support team during our regular business hours" If This is Correct I want to Cancel my Current Terms of Service as well, I dont believe that signpost is what this company needs, I spoke with a sales representative during a meeting and was told that the only way you seek new clients is by constantly contact people that I already have contact with in my email.... that is not 5 new contacts a month... The service you are providing is way to similar to spam, and example our contact "Denisse G[redacted], and Andrea W[redacted]" these two clients were our clients long before signpost ever contacted us. They are constantly being spammed every couple days about how they enjoyed our services.... This is spam and isnt going to give us any more clients than the clients our pages have brought us already, We have recieved 0 new clients or calls coming from anything signpost has done over 3 months and we have spent 900$ so far on marketing that has done nothing for us but spam clients that already exist here or clients that have left already.. I will be contact the Better business beuro as I believe this is not at all the type of service that was advertised. I still have yet to see even 1 new client or contact and your customer service doesnt answer calls when a meeting is scheduled, gives us a very cookie cut answer when asked how new clients and contacts would be reached, and seems as if every support agent in Signpost is avoiding the question on Cancellation of your terms and service, I had to search through your contract to find the paragraphs I had copied. I will attempt to call to confirm

This was a copy that I sent their support team, This is the second time I have tried to contact them to cancel, the first time the representative told me that I had to call 24 hours before the end of my term to cancel... but from this contract it tells me if I would have done that I would be stuck in another 6 month term at 300$ a month..... Like another customer of theirs said before on your very own complaints, a contract is a two way street, and they are not holding up to their end of the deal. They harass and stalk my customers and clients and anybody else that has ever emailed our company...... It looks incredibly bad for business and they consistant contact the SAME people on my constact list every day.... with the same email... They have not given me 1 new contact, not 1 in 3 months.... thats 900$ spent for them to do literally nothing, this whole company is a scam. I dont know how they are even able to conduct business........... I want out of this leeching contract as soon as possible. They are draining my company's money and harassing my clients everyday. I want this nonsense to stop, their sales pitches are nothing as promised. And I have tried to cancel is every way possible through their own means, but they are doing everything to keep me stuck to this one sided contract where they are excused from meeting their responsibilities. They don't even answer calls or contact us for meetings that were set up by both parties, and avoid contact with me completely when I am trying to cancel my contract.Desired Settlement: I want no further contact from the business and I want my contract voided. I would like to be refunded for the services I did not receive over the 3 months, but I will settle for the contract to just be canceled. I do not want any more of my companies money funneled to a leeching parasitic company. They do not do any kind of marketing, everything they do is nothing short of spam.

Business

Response:

Signpost has resolved this issue directly with the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Signpost did not allow us to cancel the contract. We scheduled an off boarding meeting and then received calls from Amie. She would not go through with the off boarding and instead gave us the same information we continuously hear about them creating "new contacts" by reaching out to our existing customers. We have repeatedly told them to not contact our customers from our phone and e-mail. As we are a small business that sees our customers face-to-face daily, I feel it inappropriate to constantly be e-mailing them for feedback. We asked again for our customers not to be bothered. As a marketing company, we were guaranteed 5 new contacts a month, not bombardment of our current customers. We have sat through a few more phone calls which still center primarily around contacting existing clients. At the end of the last phone call I asked that, prior to our next call, a plan be developed that does not include my existing clients. I am still unsatisfied with the service as their service was pitched as an opportunity to expand my client base and online presence. We scheduled an off boarding meeting and were not taken through the steps to leave the program and am now having to sit through the calls to attempt to make this useful after the $1,200 that has now been invested in their service. We are now 2/3 of the way through the service contract and have gotten exactly one (1) contact, not the purported twenty (20) we should have according to their five(5) per month sales pitch they assured us. At the end of the day, regardless of the actions taken through Revdex.com, we will never recommend Signpost to any company. They are an erroneous example of a marketing company that leaves their consumer unsatisfied, which is vividly apparent from the large number complaints circling around the same issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Signpost is attempting to reach the consumer directly to resolve this issue.

Review: I signed up for a 12 month program. Although I was not aware or told that I could not stop at any time. But my main compliant is that I have not seen any of my adds anywhere plus I have not received one patient since the start. Which I believe has been almost 8 plus months! And I know the add that I am running works because I'm using it with other marketing programs. So when I called to cancel the rep was very rude and unhelpful and all he can focus was on that I will be penalized if I cancel.Desired Settlement: I would like that the service stopped immediately without penalty and a refund for the last 6 months.

Business

Response:

Hi [redacted],Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. I am very sorry about your experience with our Customer Care representative. It is our goal to provide the best possible customer experience to our customers. We take your feedback very seriously and are striving to improve our merchants’ outlook on Signpost. Upon review of your account, I see where you called in to cancel with Signpost on July **, 2014 after signing a 12-Month Contract on July *, 2014. It was discussed with the Signpost representative that you had concerns on the performance of your account. At that time, we pointed out to you that the account had only been live for 28 days which was not enough time to be able to gauge the effectiveness of the platform. When the Signpost representative mentioned the early cancellation fee that was agreed to and signed and initialed on July [redacted]’s Contract, you agreed to stay on with Signpost to give it more time. After this conversation, Signpost reached out to you to discuss further performance of your account but we had to leave you voice messages. I have attached a copy of the 12 Month Contract which you signed on July *, 2014 for your reference. This Contract also outlines our Guarantee in which we guarantee a minimum of 5 unique customer email addresses will save your offer each month, not including the first month as we focus on updating and syncing your information. Signpost has you listed on 34 different directories to-date as we are still syncing your information on these sites. As the Contract states, there is an early cancellation fee under this 12 month Contract. We can honor your most recent cancel request and apply the monies paid for after that to your early cancellation fee. However, we have new product upgrades that we think would benefit your business practice. We can extend upgrading to these new product features free of charge. Please give us a call to discuss this matter at ###-###-####. Best, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This response is not adequate, further more in your response it even says that in the contract you guarantee at least 5 contacts in which I have not received one. So my current situation has not been resolved in which I have stated earlier in my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,[redacted]

Business

Response:

Hi [redacted], I have reviewed the contacts that saved your offer since Day 1 and see where you have had 48 email addresses who have saved your offer (please see attached documentation). Our Guarantee focuses on email addresses and starts 30 days after your initial signup date. Since that date, you have averaged 6 saves a month. Our Contract terms outline the specifics of our Guarantee: "Signpost guarantees a minimum of 5 unique customer email addresses will save your offer each month, not including the first month as we focus on updating and syncing your information. If this number is not reached, your account will automatically be credited a free additional month of service. You will receive email notification if this event takes place." That being said, out of the 48 email addresses that have saved your offer, I do see where Signpost did not meet the Guarantee for January. Because of this, we have added on one month of credit to your next invoice. We apologize for any inconvenience. Additionally, as previously mentioned to you, we would like to extend to you a free upgrade to our new platform where we feel this platform may be a better fit for your business. Please give Signpost a call to take advantage of this free upgrade. We can be reached at ###-###-#### Monday through Friday 8:30AM through 5:30 CST. Best, [redacted]

Review: I was contacted by Signpost Inc. and ended up signing up for a 3 month contract. I was told that my business would be exposed to thousands of customers and I would easily see a return on my investment. However, after almost 3 months I had yet to see any return on the investment. I did have a small number of email addresses who had signed up for a coupon. However, no one had contacted my business. I decided to follow up with each email address to give them different methods they could contact my business and see if they had any questions. I have still not had so much as a reply from any of those email addresses.

Due to the complete lack of success I made sure to call and cancel my account well before it auto renewed. I spoke to a representative and he assured me the account would not be allowed to auto-renew. I asked about a refund for services and he said that would be a different department. Shortly after this call I had a flurry of "customers" sign up for my coupon however, again, none of them has actually contacted my company. I received an email on January [redacted] confirming my account would be cancelled saying the following, "Right now your subscription is paid up until 1/**/2014 and I've set it so you won't be charged again." However, on January [redacted] an attempt was made to run an unauthorized charge of $499.

I sent an email to this person ([redacted]) requesting a refund and making her aware of the unauthorized charge. She replied by email that she wanted to talk in person. Finally after 7 days and 2 emails saying she would call I sent an email asking her to follow up. She did call today and I advised her of the situation including the lack of success, the guarantee of cancellation and the unauthorized charge attempt. I asked her for a refund so we could part ways amicably. At the beginning of the conversation she said a manager would have to approve refunds but by the end she said there is nothing they can do and they were not at fault for anything. I advised her that I had hoped to be able to settle things with Signpost directly advising that they have number of complaints of similar problems as mine online. She bragged about how they only have 13 incidents with the Revdex.com and she was unwilling to help any further. I advised her that I would have to move forward in another way.Desired Settlement: I will be satisfied with a full refund of my initial $598 payment.

Business

Response:

Hello [redacted],

Review: We have signed a 3 month program with [redacted] they have promised us to have our deal run on all directories including [redacted] and [redacted]. I just spoke to my account manager regarding this issue and he said that his sales team should NOT be offering services that been promised to me. He also said that he is going to listen to all the calls with my sale representative. I am not against it, but I do not think it is legal to record me without my consent.Desired Settlement: I would like them to return all my money that I paid in front for the service that is not delivered.

Business

Response:

Hi,

We've reached out to the merchant and resolved the situation. The merchant has been refunded the $375 as requested. See attached screen shot of the successful refund transaction.

Best,

Always prompt with requests and very professional. They deliver what they promise.

I have been working with Signpost for 4 months now. I signed my company up for a 6 month subscription and couldn't be happier. Signpost has gotten me 24, 5 star reviews since my sign up and I've used it to launch a referral program I have been wanting to do. I would highly recommend.

Signpost is a most incredible company. They are not only there to provide a service, they provide great care for each and every business they assist. Here you do not just sign up and pay them and then you are forgotten, like with some other companies. With Signpost, once you sign up, you are a part of the Signpost family and are treated as such. They guide you step by step and always reach out to you, the individual to see how much more they can help you effectively bring home all the potential business to boost your business. The next time you want some help for your business to grow, sign up with Signpost, for they are the people company and they truly care.

Review: In the sales presentation that Signpost gave to me about their company they made many promises (which I have record of). None of these were were. In fact I do not believe more than 30 minutes was put into my account. I am a very small business with almost no advertising budget, Signpost went into great detail on what they can do to better me. After repeated phone calls I decided to give them a try for a 3 months because it seemed that they were concerned with helping small business owners.

-In my conversations with the original sales rep that sold me on the service I was told that I would be put on 5-7 daily deal sites PER MONTH. This type of exposure would expose my company to many different people and bring sales (new customers to my company). On my dashboard (which gives all the details on my account) at the end of my time with the company it lists only 1 daily deal site I was placed on. After the 3 months I spoke with a rep who said that I was on 5 sites. This is still 10-16 sites shy of what I was promised from this company.

- In our original conversations I asked many times how many people could I expect would buy these daily deals. Again I was told that 5-7 purchases per month was typical. This is the main reason I gave them a try. Over and over I was told that the service pays for itself. Well, at the end of my time their I had 1 sale and received $15! Now I understand that they cannot give me an exact # of purchases. But 1! This is unacceptable! I would have been happy with half of what they promised.

- In our original conversation with the sales rep I specifically asked what would happen if nobody was buying the daily deal. I was told that this is something that they monitor and if there is nobody buying my deal that they would have someone from signpost call me to give me a better strategy for sales. This never happened!

- The main reason why I believe I deserve a full refund. In 3 months there was 0 contact from them. At the end of my time with them the only way I could get them to call me was to send an angry email. The rep then told me they last tried to call me in October when my account was active. But November - NO CONTACT, DECEMBER - NO CONTACT, JANUARY - NO CONTACT UNTIL THEY RESPONDED TO MY EMAIL.

- Another thing they were supposed to do was create a savable offer campaign for my company. This was not created until 2.5 months into my campaign, therefore I cannot see anything from it unless I pay for another 3 months!

- I was guaranteed that my campaign would generate 5 "saves" and my dashboard only shows 1.

- I expressed to the rep that I believe that I am due a refund and I was told that it is against their Terms. How convenient for them. Have me pay, do no work and keep my money!

As far as I am concerned there is no way that this company can justify the work they put into me was worth the price I paid them. In fact I truly believe I was forgotten and they did NOTHING for me.

There isnt a shadow of a doubt that I deserve a full refund.Desired Settlement: I want a full refund for lack of service

Business

Response:

Hi,

We've reached out to the merchant and resolved the situation. The merchant has been refunded the $375 as requested.

Best,

Review: I have a year long contract with Signpost who promised new customers, I have had none from their service. I believe the emails provided are fraudulently generated by Signpost to meet the minimum email requirements of the contract. When I spoke with the company they informed me that I needed to be moved to their new service, which is not the same and requires me to provide the private emails of my clients to them as well as access to my social media business accounts. They admit their business model has failed and they are moving to a new one, which is NOT what I paid for.

I would like a refund of my the months left on my contract now that they admit they can not actually provide me new clients through their old system.Desired Settlement: Refund of the 5 months left on my contract

Business

Response:

Dear [redacted],Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. Upon review of your account with Signpost, I am unable to issue a refund to your account. Our records show that you agreed to a 12 Month Subscription with Signpost on April*, 2014, in which it is written in the Terms of Service, the details of our guarantee: we guarantee a minimum of 5 unique customer email addresses will save your offer each month starting 30 days after your initial charge. Starting in June (one month after your initial charge), to-date, your account has received 74 saves, which comes out to over 10 saves a month; this is double the Guarantee. Our Terms of Service are published on our website should you need any further clarification on this piece of our product. While most of our merchants have success with contacting these email addresses, I understand that perhaps you did not. This is why one of our managers reached out to your business and spoke to [redacted] on November**, 2014 to offer a free upgrade of our new product at no additional cost. [redacted] stated that she would like to take the upgrade; unfortunately, however, she did not want to actually go through the upgrade process. We would be more than happy to discuss the details of this upgrade with you and [redacted] any time so that we can facilitate this process. We are available Monday through Friday from 8:30am until 5:30pm Central Standard Time. Your performance on our platform is our top priority, and we want to offer you a solution that works well for your business. Please advise a best time for us to reach out to you, so that we can discuss this complimentary product in detail. We look forward to hearing from you soon.Best, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The statement: "[redacted] stated that she would like to take the upgrade; unfortunately, however, she did not want to actually go through the upgrade process. We would be more than happy to discuss the details of this upgrade with you and [redacted] any time so that we can facilitate this process." is untrue.What I would not agree to was to provide them access to my clients email addresses, I have an agreement with my clients to not share their email addresses. I also am not going to give this company access to all my social media accounts, when I do not believe them to be reputable to begin with. I offered them to use my [redacted] account and the emails they have generated. They then informed me that would not work because their new platform was not for generating new business it was for follow up with the existing clients. They also informed me that they had changed their business model because they knew the old model (the one they sold me) was a failure. I am accusing them of generating fake emails to meet their minimum quotas in order to fulfill their contract...I believe these emails were mainly generated by Signpost entering them into the system and pretending that someone saved the offer. I believe they are mostly fraudulent, considering I have not received a sign call, email or customer from any of the email addresses they have provided.I was also told during the sales call that I could expect a 60% redemption rate from the offers. I have experienced a 0% redemption rate. My issue is simple, they acknowledge that their business model is a failure and has not been able to provide new clients and therefore should provide a refund for the months left on my contract.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Signpost is working with the merchant directly to resolve.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Signpost has agreed to refund the months left on the contract due to their inability to fulfill their service promises.

Sincerely,

Review: I got a call from a sales person from Sign Post named [redacted]. She was very aggressive in trying to sell me their services to promote our business via yelp, google and website. I told her I used Groupon, Amazon Local, Living Social and Lifebook with good results. She assured me they received a MUCH higher return on investment as well as a higher customer retention rate. After several phone calls she finally reduced the price of their service and also reducing the subscription time frame from 6 months to 3 months. She also transfer me to her manager who also talked a good game and over promised how they were going to promote us and how we were going to generate many sales month after month. After paying for the 3 months of subscription, two months go by and we had 3 customers who purchased a deal that was reduced to more than 90% off our normal pricing. Not anything close to what we paid them for the three months subscription. After the first two weeks, I tried to cancel telling them that I received much better customers in ONE day that I got with them in two weeks. [redacted] H, my account manager told me to give them more time and I would see a turn around. Its been two months and no turn around. Furious I speak to her manger Will F who give me the same song and dance but no ROI. He only offered to cancel my service. I spoke to Yelp who they supposedly have a partnership with and Yelp told me that they do not work with this company. They grossly misrepresent their service and the customer service is HORRIBLE. Their whole business is getting consumers to pay for increase sales and traffic, however all do it try to be a middle man to already FREE daily deal site and then take credit for work the daily deal site does. They also took credit for work that I did. I previously verified our information on google, yahoo and yelp they turn around and send me an email that says they verified on those sites. IT WAS ALREADY DONEDesired Settlement: I would like a full refund of what I paid which is $499.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Great customer service and ease of use! They set up everything FOR you and are always around if you need help with anything!

Signpost has been the best marketing firm I have found in the 11 years I have been in business. The staff is always available to help me put together marketing campaigns as well as event announcements. They are personable and knowledgable on what works best in this age of cyber marketing. Their campaigns and tracking of my phone calls, web clicks, [redacted], [redacted] and [redacted] has driven many new customers to my door.

Very helpful and very responsive to my emails helped me set up and suggest ideas that I feel will increase my business,

Signpost has been a great asset to my business. It's and excellent and affordable way to stay in touch with my customers, get their feedback and send out promotions and offers to them. I like the fact that they assign an experienced account manager who really does all the work for you and ensures everything that needs to happen does. To me it's a no brainer.

Review: I have been trying to contact customer service to cancel my service and I have never received an email back from my account manager and I have never been able to speak with somebody over the phone when I call during business hours. There never seems to be anybody there. I have seen no return from this service and have not received a response from the people I have contacted who downloaded my voucher. This makes me think that the emails being used are not real customers but bots.Desired Settlement: I would like a refund for the last $375 charge on my card.

Business

Response:

Hi [redacted],

I'm sorry to hear about your poor experience with Signpost.

We apologize for the delay in communications. You have been assigned a new Account Manager and I would like to have them give you a call for an introduction and to help clarify and resolve any further issues you may have regarding your account and Signpost.

Unfortunately, we are unable to offer you a refund at this time. While you are in time to cancel on the upcoming billing date of October **, 2014, the deadline for cancellation on your previous billing date was July *, 2014 (at least 48 hours before July **, 2014).

As of now, your account is paid up through October **, 2014 and your Account Manager will be able to help you optimize and maximize your ROI from Signpost.

Best,

Review: We agreed to a 6 month trial period with them and were told that we would receive an email and/or telephone call to renew the contract. Looking at our bank statement, they renewed automatically and once I found out I called them to cancel. They are refusing to cancel stating that I did not give them 48 hours prior to billing close to cancel. Once I informed them that we never received the billing they are trying to still continue to deny reimbursement and still stating they emailed me. I think it is totally unfair practice to auto enroll a customer without their knowledge and not even offer a refund if they cancel immediately.Desired Settlement: A refund in full for the amount of $649.00 for the charge on our account.

Business

Response:

Hi [redacted],

Thank you for addressing your concerns with Signpost and your account with us. Upon a review of your account and correspondences between Signpost, we are unable to offer you a refund at this time. All of our accounts are set up on an auto-renewing basis, and our cancellation policy is very simple and highly transparent.

The terms of your subscription were clarified during your onboarding call to initially set up your account. In addition, details of your recurring subscription and next billing date were included in the welcome email that was sent on August *, 2013. I have attached an excerpt from the email that highlights these issues.

"Your 6-month recurring subscription started today and your next billing date is on February *, 2014. If you wish to upgrade or cancel your account, we require at least a 48 business hour notice before your next billing date." As of now, your account is paid up through August *, 2014 and Signpost is committed to working with you to drive results to your business and maximize your return-on-investment.

I'd more more than happy to personally answer any addition questions that you might have, in addition to helping you derive value from the remained of your subscription.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We were told we would receive a renewal email and we did not. I also spoke to them the day they debited our bank account and was told someone would call me back and our account would be credited right away. Three days later, I still hadn't heard back from them so I called back again and now they stating this 48 hour cancellation. We were never told about needing a 48 hour cancellation and I don't think it is fair that they are refusing to reimburse us after we were informed we would receive reimbursement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

After further review, we regret to inform you that Signpost is unable to offer you a refund at this time. In order for a refund to be processed, a refund request must first be submitted. The representative you spoke with after renewal merely stated that they would place a “high priority” on your refund request.

As stated before, the terms of your subscription and cancellation policy were clarified during your initial onboarding call as well as through the welcome email that was sent on August **, 2013.

I would be more than happy to address any additional questions you may have, and to work with you to maximize your return-on-investment for the remainder of your subscription.

Best,

Review: I have a few issues. First being is before I signed up their web site states they work with Bing. They dont and they told me they have no deal with Bing. That is missleading and false info to have a person sign up. Also they have me listed in the wrong categories and also uploading all the wrong photos. I also was not told by them that search engines dont like duplicate accounts. I already have my business listed in most of tthese directories. They told me they over write what I have and they didnt. Now the search engines think I am a scammer and spam and wont rank me. I was told I can cancel this within 48 hours. I called to cancel within 48 hours and was told their sales manager was busy and would call me back. He never did. Now they wont honor that and wont refund my money nor let me out of conmtract not to mention they want to charge me $375 to cancel.Desired Settlement: I want out of the contract and to pay them the $375 and would be nice to get the refund also because I did call within the 48 hours to cancel this.

Business

Response:

Hello [redacted],

Thank you for addressing your concerns. We are in the process of investigating your account details. We will reply shortly with a follow-up message based on our findings. Thank you for your patience!

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are still investigating

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

Thank you for addressing your concerns regarding Signpost with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. Upon a review of your account and correspondences between Signpost, we are unable to offer you a refund at this time.

The terms of your subscription and cancellation were clarified during your initial onboarding call. In addition, section 2 of the Signpost Inc. Terms of Service which you initialed on 3/**/2014 further outlines the conditions of your contract. I have attached an excerpt below to illustrate.

“This is an annual agreement which includes 12 months of full service from Signpost. You will be billed $125 on the same day as your start date. After 12 months your agreement is month to month and you can opt out with 30 days notice. Early cancellation results in a $375 penalty to be paid in full.”

There is a 48 hour window after subscription to cancel for a refund, however, our phone records indicate that a cancellation request was submitted on 3/**/2014, which falls outside of the 48 hour window.

Over the course of your subscription with Signpost, your business has been updated on 33 of our partner directory websites, received approximately 813 visits, and voucher saves from 6 customers. We were unable to locate any duplicate accounts, and a Google search of ‘carpet cleaning’ in the zip code [redacted](where you are based) turns up your business on the first page.

I would be more than happy to address any additional questions you may have, and to work with you to maximize your return-on-investment for the remainder of your subscription.

Best,