Signpost, Inc

Review: We signed up with signpost in July 2014. We have been very unhappy with the service and have several complaints that are not getting addressed. They have listed us with 25 plus local directories and listed our company in the wrong category on at least 18 of them. I have reached out to my customer service rep a few time to get this problem solved and nothing has been done. I have been told because our company offers a specific product that some category's will not be accurate. I have taken the time to check each and every listing to see if they offer the category that our company should be listed under and indeed they do. I have screen shoots of all of our listings with the wrong categories and asked that this problem gets solved as soon as possible or we would like our money back and to cancel any future business. Instead of calling me to fix all of our issues I received a call on how to cancel with signpost and pay 900.00 for breaking a contract. We would like this problem fixed immediately and issued a credit for the time that our listing were in the wrong category's.Desired Settlement: We would like this problem fixed immediately and issued a credit for the time that our listing were in the wrong categories or issued a full refund and to discontinue any further business with signpost.

Business

Response:

Signpost is working with the Merchant directly to resolve this issue.

Signpost has helped our business tremendously with marketing and their customer service is excellent!

Signpost is a great vehicle to provide any small business online exposure to increase their market share. We have gotten qualified leads from this platform and referred another business that increased their customer base as well, through the many facets this platform provides. Our customer representative is amazing, probably one of the best I've ever dealt with. He is conscientious, trustworthy, flexible and interested in finding solutions. I highly recommend this company. There is nothing like exceptional customer service, especially today, when so many representatives that are lacking essential skills and motivation. Or when you have to deal with an automated system. Thank you, Lindsey!

Review: I signed up with Sighnpost in an attempt to make my strugglling massage practice succeed! They promised they could help, in as little as one month! I payed for the first mont ($200) in hopes that this would occur! I had to fight to get them to help me get my business prescence online! They promiced they could improve, and streamline my ability to get and retain clients! I have had a 0.00% increase in sales, and they have caused me to go bankrupt!

A business, llike sighnpost, should work overtime, charging the oulandish fees they charge, to make small businesses like mine succeed!

I have had to block them from pposting on my [redacted] business page, because they never did! I have had to remove them as administrators from my business pages on [redacted] and [redacted]!

I am, wholeheartedly resigned to the fact that what they do is NOTHING!Desired Settlement: I want all of my money refunded,, except for the time spent helping me make my [redacted], and [redacted] pages. I expect that ammount to be $400.00, for my time, and loss of money due to your lies!

Business

Response:

Signpost is working with the business owner directly to handle their concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not provided me with the proper reparations I ask for, because of my losing business over their services! $400 is all I am asking to compensate me!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We informed the customer that since he filed a chargeback for $199 and told Signpost to keep $199, that we will refund $199 as he already has funds credited to his account from his chargeback for transaction dated 12/**/2014. I have also attached his 3 month contract here.The customer filed a chargeback with their bank on January *, 2015 at which time, Signpost's account was debited $199. On January *, 2015, I left a voice message with the customer and followed up via email stating that we refunded $199 (Reference ID: [redacted]) for one transaction. Meanwhile, since he (the customer) filed a chargeback with their bank, he should already have those funds returned to him as they were no longer available to Signpost to refund. On January **, 2015, Signpost responded to the chargeback that we accept the chargeback. On January **, 2015, customer's bank responded that the cardholder will retain the funds already given by his bank. See attached documentation: "Thank you for your response, advising of your acceptance of this chargeback. The cardholder will retain the credit given by their bank. No further action/response required."Per customer's request, we have retained one month's payment of $199.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I signed a contract last year with Signpost. They were supposed to put together a campaign for my company. I told them my company was very unique and explained how things work. I told them that they needed to have specific things in the emails or my customers wouldn't understand who they were representing. I also told them that some of their emails were mis-leading and they wouldn't listen to me. Nothing changed. They mis-represented my company for entire year and we got crappy results for it. It could have been way more effective if they would have done what their customer requested. I wouldn't recommend this service to anyone. It sounds good but they don't know what they are doing. They don't listen to their customers.

The guys at signpost reminded me why I love retail by genuinely showing me that they care about me, and the success of my business. They take the time with you to get it right. They're available every single time I call... And they've helped one of our stores tremendously with customer count. +23% over the last three months by engaging our customers with our business from the First impression online, and via phone.

Review: • On Oct **, 2014, [redacted] from Signpost called me to set up my credit card with them. So, I gave them my credit card number after she called to list all the advantages. In addition to the services below, she indicated that she will be able to bring me at least 5 new customers every month. She said if I give my credit card before the holidays in December, I will be able to get a lot of customers for the Christmas and end of the year holidays.

• You get your listing on over 25 partner local directories updated, corrected and protected. We do this by filling out your business profile and giving them a "merchant verified" status. If you have any missing business profiles on any of our partner sites we will create a listing.

• You have access to our savable offer. This is a flexible coupon that will be attached to your business profiles and mobile ads. Local consumers save this by entering their email address, they pay you for anything directly.

• You will keep 100% of any revenue generated from this offer, there is no commission or split.

• Your offer will be promoted to people within a 30 mile radius of your business on our network of mobile apps. There is no additional charge for this.• We guarantee that you will get minimum of 5 people every month and email. ect ect ect so many promises

They were incapable of providing any of the services above. The only advice they provided was how to set up a [redacted] account. I went online and subscribed to [redacted] which was free of charge and did not need any specific assistance.

I had already set up my [redacted] and [redacted] accounts before knowing this company. So they did not have any influence in the making of those accounts.

Moreover, I never received 5 email addresses , and the 5 people at my door. and 500 online views/month which was one of their main commitments. Instead of delivering on their promises, they tricked me by getting all my passwords and installing a chip on my email account and my phone number . Through that chip, they were able to download all my database, including list of customers and their detailed information.

I request immediate refund of the amount withdrawn from my account to signpost. $1499. This company is a complete Rip Off for the small business. we work very hard with no benefit, and they just come take advantage of us.Desired Settlement: I request immediate refund of the amount withdrawn from my credit card account to signpost. $1499

Business

Response:

Dear [redacted],Thank you for addressing your concerns regarding Signpost and your account with us. We are dedicated to providing quality customer service and value for all of our customers and we appreciate the feedback. I am sorry about your experience with Signpost. It is our goal to provide the best possible customer experience to our customers. We take your feedback very seriously and are striving to improve our merchants’ outlook on Signpost. I have reviewed to the call between you and the sales representative and have found that it was stated clearly to you that our Guarantee is a minimum of 5 new customer contacts will be collected each month, not including the first month as we focus on updating and syncing your information. Additionally, the verbiage that you included in your complaint is indeed the wording that the sales representative used for the older product we originally were going to sign you up on back in March of 2014. However, the last part is incorrect - Signpost’s guarantee is for customer contacts which is defined by email addresses or phone calls. Please reference email dated March **, 2014. Further, as you are aware (based on your email correspondence to Signpost), that email was for our older product. Please reference email dated October *, 2014 for our most recent product and program where you requested (10/*/2014) that we honor the original pricing for the older product offered to you in March 2014. I have included the highlights regarding our Guarantee from the email to you dated October *, 2014: + “You get access to a custom merchant center with a dashboard and customer contacts" + "...We use the data to build out a list of customer contacts, of which we guarantee you at least 5 new ones a month.” After auditing the sales calls and reviewing the emails sent to you regarding our two different products, I have found no instance of where Signpost had misinformed you of our product or Guarantee. I can understand where there can be confusion, but it is Signpost’s goal to address those concerns on every phone call with our merchants where it is an issue. That being said, this issue was never brought up until December **, 2014 at which point we attempted to reach out to you to reconcile your concerns but you had already removed Signpost as a [redacted] for the subscription that you had paid for. You also prevented any access by Signpost, thus, not allowing us to address your issues.I would like to remind you that at the time of your account setup, you had full control with logging into your own email account. I can assure you, [redacted], that at no point, did Signpost install a “chip” into your email account or phone number. The phone number that we assign to you is a forwarding phone number, common in many forms of marketing, which was explained to you on the sales call and in the email dated October *, 2014, as well as agreed upon on the onboard phone call with you and your account [redacted] on October **, 2014. All calls ring directly to your business phone number that you requested Signpost have them forwarded to and, without your permission, we would not have been able to move forward with your account.The focus of this platform is to maintain your customer relationships and improve efficiency with regards to remarketing to your current client base and making them more valuable to your business. [redacted], since it seems that there are very technical issues on your particular account with Signpost, I would be more than happy to address your concerns directly as this has caused confusion. I want you to be able to get the full benefit from working with Signpost. Please give me a call directly at ###-###-#### so that we can resolve any misunderstanding of our product. Best, [redacted]

Review: [redacted] from Signpost called me a couple weeks ago(4-*-14) about an ad I had run on Amazon Local. She left a message, and the way the message was left was as if she was interested in the offer I had. She called me back two days later(4-**-14). We spoke for a couple minutes and again it sounded like she was interested in my offer. As I figured it out, I began to ask who she was and why she was calling. She told me about signpost. We spoke for about 20 minutes. I asked her to send me more info via email, and that she could call me back a week from that day (4-**-14) at about the same [redacted]e. I had sent her an email a couple days later with follow up questions to which she replied.

First of all, their marketing is misleading. They offer local service (within a 30 mile radius I believe she said). HOWEVER, the statistics they show you are on a national scale. The example that was used, is a mechanic that has used their service could increase their business by X dollars- they don't tell you this is a nationwide statistic, and when asked the the question was skirted with a guarantee on the service- which is not a refund but a free month of their service. If it doesn't work, a refund should be provided. So, if a I live in a town of 1500 people and there are only 3 mechanics, do you think the numbers would be skewed based on a national average? If a company is going to sell something at a local level, they should provide accurate statistics to support the claim of "potential" income. It's deceptive marketing. Beware.

When [redacted] called me back on 4-**-14, I was unavailable to speak. A few hours later I received a call from a local number(from my state), which I answered. It was [redacted]. I asked her why she had called back. I also asked why she had called from a local number in Idaho. She told me that that the "switch" randomly picks a number to call from. Really?? So, you're telling me that out of 269 possible area codes in the country, your switch decided to call me from the one that happens to match my area code? And this is the first [redacted]e that's happened since you began calling me? The three previous calls were ALL from the same number. I told her I would call her back IF I was interested in their service. I was very clear.

Today,(4-**-14) I received another call from [redacted] with a voicemail saying that she hoped that it was her number coming through and not a number from my area. As if it was random... I emailed her letting her know, again, that if I was interested in their service I would call her back. She did reply telling me that she cannot "control what number is shown that she is calling from". It's an awfully big coincidence then. And IF she doesn't know, then someone in the company does.Desired Settlement: Stop the harassing and misleading sales calls.

Stop using misleading marketing statistics to lure people into using your service.

Business

Response:

Hi [redacted],

Thank you for addressing your concerns regarding Signpost with us. We are dedicated to providing quality customer service and value for all of our customers / potential customers and we appreciate the feedback. Upon reviewing the complaint, we have removed your company from our contact lists and we will no longer attempt to contact you. The sales manager of the sales representative that you spoke with has been notified of the issue and will be dealt with accordingly. Signpost would like to apologize for any inconvenience caused by communications between Signpost and your company.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received an additional solicitation from Signpost today from [redacted]. So, I have told her once by phone and once by email that I don't wish to be called/contacted, and yet I received another email asking for my business? This is absurd.

Beyond the aggressive marketing, my other concerns were not addressed regarding the "changing of telephone numbers" to match my local area code. The deceptive advertising statistics being used was also not addressed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

We apologize for the attempted communication between the sales representative and your business. Regrettably, the leads the sales representative was working with did not reflect the current, up-to-date records.

We can confirm that you have been removed from our contact lists and we will not attempt to contact you in the future.

The sales representative’s manager has opened an investigation to look into the details of the call and any irregular sales tactics used by the sales representative. Signpost thanks you again for bringing this to our attention. Your feedback is highly appreciated and helps us better ourselves for our customers.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I have said, providing a national statistic for a local service is mis-representative of actual results. This has nothing to do with how a rep performs. The calculator that's offered is provided by Signpost, not the rep. To pass it off on the rep is not an acceptable answer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I agreed to a service from this company. Within one hour (1), I changed my mind and requested a refund. I was told that they had already begun work for me and that they wanted to discuss my options. I stood firm stating all I wanted was a refund because I changed my mind and in the State of Arizona consumers have the right to cancel something agreed to via a telephone solicitation. I have three (3) days to do so and I did it within one hour!

I know something so simple as providing a refund, should occur without incidence; however, this company looks for ways to stick it to you by making erroneous allegations that they have done work when only one hour has passed on a Friday at 4:00 pm!

I should have known they were suspect when the sales person told me that they charge $600 for 3 months contract. When I said that amount was out of my budget, suddenly I am eligible for their old charges which were actually being offered in April of this year -- those charges were $375 for three months. That is a pretty hefty increase!Desired Settlement: I just want my money back via a credit to my card and I will NEVER do business with this company again. Had they handled this situation in the appropriate manner, I might have considered doing business with them in the long run.

Business

Response:

Signpost is dedicated to providing quality service and value to our customers. Upon review of the complaint, we reached out to the client, refunded their account (on 10/**) and resolved the situation to both parties satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was forced to send a certified letter costing me money which should not have occurred if Signpost had honored my request. They called me from their New York office on the day I was having such difficulty with the sale person and nothing was done. They had several opportunities to do the right thing but continued to be difficult and would not refund my money. It wasn't until I paid for this letter and submitted a complaint that they FINALLY responded -- which does not address the time and money spent to force them to do the right thing. They tell me this is not typically how they do business but other complaints placed prior to mine contradict it. I FINALLY received an apology today because they wanted me to accept their response. I really believe it is too little too late. I say BUYER BEWARE. If you have a quality service there is NO NEED to be difficult.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],

We appreciate your response. After further investigation into your account, it was determined that your requested refund was processed in a timely manner (within 1-2 business days). While we appreciate your due diligence in following up via certified mail, Signpost never requested a certified letter while we were looking into your account. We will not be able offer a refund for the cost incurred in sending certified mail to Signpost.

Please feel free to reach out to us directly if you have additional questions or would like to discuss your account. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I want others to know they should avoid doing business with this company. I had to go to great lengths for them to FINALLY do the right thing. I find that to be unacceptable business practice.

Sincerely,

Very helpful to our business! Their employees are well trained and super professional.

Wonderful company, very helpful in resolving problems, and delivers on what they say they will do!

Review: This company is horrid!!!!! Do not do business with them!!!!! They are aggressive telemarketers who do not know how to accept NO for an answer. When you tell them to stop calling they call even more. When you finally get them to go away they post negative reviews about your company. Revenge feedback. So here you go.Desired Settlement: Stop leaving negative reports on businesses that dont want to buy from them.

Business

Response:

While this complaintee is not a paying customer of ours, we take every issue seriously. This issue has already been resolved directly with the complaintee.

Review: Your sales employee [redacted] has been obstructing our business operations by refusing to stop communicating with our office. We have explained over the phone and by email response that we are not interested in doing business with SignPost, Inc but his efforts have continued. He is very rude and is placing false information about our office in his communications.Desired Settlement: An apology from [redacted] and SignPost, Inc for disrupting our business and being rude to my staff.

Business

Response:

Hi[redacted],

Thank you for addressing your concerns regarding Signpost with us. We are dedicated to providing quality customer service and value for all of our customers / potential customers and we appreciate the feedback. Upon reviewing the complaint, we have removed your company from our contact lists and we will no longer attempt to contact you. Signpost would like to apologize for any inconvenience caused by communications between Signpost and your company.

Best,

Review: They have yet to contact me to set up my account and I can't get in touch with anyone.Desired Settlement: Cancel my subscription and refund the money I have already paid.

Business

Response:

Signpost has resolved this issue directly with the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up with signpost with the understanding I would get at least 5 calls a month from this business. When I asked them about not getting any calls in a month, they said I had 21 vouchers clicked on. What ever that means. I looked at the 21 vouchers and NONE have been redeemed by any customer. Offering a discount coupon was NOT the terms of this agreement. When I asked to cancel my membership of 150.00 per month, they told me they would charge me 375.00 if I canceled before June [redacted]. They have not come thru on their initial 5 calls per month. No one has redeemed any coupon offer. This company does NOT stand by their promises.Desired Settlement: I want to cancel my membership now and not be charged for doing so. I have already paid them 150.00, gotten nothing and was told it is a month to month contract and can cancel any time. CANCEL ME with no further charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Sign Post is very professional and within hours of signing up with them I have started receiving positive reviews from my customers.

Chris and the rest of the people at Signpost are amazing they are patient and take the time to make sure all your questions have been answered and always call when they say they will. I am excited to be working with them and use them for all my marketing needs.

The folks at Signpost have been incredibly patient and helpful and I have two new approved [redacted] reviews thanks to their help!

Review: Sign Post has provided email addresses of potential clients who appeared interested in coaching and hypnosis services. Once contacted, not one of these clients have responded to emails. It seems very strange that not one person on the email list has contacted me. This is not the norm when I am contacted on my website by potential clients. Once I email them there is a response and then an appointment is made. I've been in business 7 years now and that has been the trend.

I'm questioning if these are valid email addresses. I began this service in July and it is now November. I signed up for 6 months of services and now would like to terminate this service. I would like to be reimbursed for the full amount that I charged on my credit card for this service which is $998.00 . If that is not feasible I am willing to pay for three months of service but would now like to be refunded for the remaining three months . The [redacted] I contacted would not allow this. Listed below is her information.

[redacted] - [redacted]Desired Settlement: I would like to be refunded on my credit card for either the full amount I paid for advertising which was $998.00 or for the remaining three months I have with Sign Post.

Business

Response:

Signpost has resolved this issue directly with the merchant.

Review: One evening I received a phone call from a company I had never heard of called Signpost, Inc. After speaking with the sales rep. for a good 20 minutes, I told the sales rep. I needed to get off of the phone due to lack of minutes available on my cell phone plan. The representative failed to respect my request, continuing with his smooth persuasive sales skills. After finally getting off of the phone, I continued to think about this service that could potentially promote my business immensely.

A day later, I again received a phone call from the same sales representative. He took me on a virtual tour of what Signpost had to offer for my business. I was intrigued and definitely wanted to purchase this service, however the price in which they were asking did not match the funds available in my budget. I talked the sales rep. down to a lower number after he spoke with his manager many times. I did not end up purchasing this service that phone call because I wanted to sleep on this big investment of a decision.

The relentless sales rep. again called me for the third day in a row throwing creative sales pitches at me left and right. I told him I was no longer interested and needed to get off the phone, when he again continued to reiterate every perk he had already mentioned. Later that evening, after he called again, I gave in and purchased six months’ worth of this service (because the three months he originally offered to me was “no longer available”).

I was so excited that I was going to receive the following perks because I purchased this service:

-Advertisements on Pandora within a 30 mile radius of my business

-Added to over 30 search engine sites (i.e. [redacted] and [redacted])

-Enough business income (from these advertisements) to pay off the services purchased provided from Signpost (and some)

-My business name would be brought to the top of searches on [redacted] because (or so I was told) that [redacted] partnered with Signpost.

-etc., etc., etc. You get the point…

Regardless of all the perks I was promised, absolutely nothing was gained to the benefit of my business. I have e-mailed Signpost three times, one that was sent directly to the sales rep. himself. The response I was given from the sales representative was “to be patient”. Not acceptable. Needless to say, I have yet to hear any kind of response back from management at Signpost. Nothing but hard earned money down the drain.Desired Settlement: I want a full refund and for this scam of a company to be put out of business.

Business

Response:

We are still in the process of investigating the details of the complaint. We apologize for any inconvenience.

Thank you.

Business

Response:

Hello [redacted],

Thank your for addressing your concerns with Signpost. We have looked into your account extensively, including the sales calls that you mention in your initial inquiry. At this point in time, we will not be able to offer a refund. Our guarantee to you, which you acknowledged upon on-boarding and when you initialed our terms of service is that we would promote you on 25+ directories, our mobile ad network (one of which is Pandora), and drive you 5 voucher saves per month. At the time of your complaint, you had 31 voucher saves from our mobile ad network and you were listed on 32 of our partner directory websites as a verified business.

Your presence on this assortment of directories does gradually raise your presence across the web over time. Attaining higher rankings on sites like [redacted] take time and results should not be expected right away. Additionally, we encourage you to re-market to the leads that we are driving you from the savable offer. Our merchants see the most success when they actively and consistently reach out to potential customers. I'd be more than happy to have an account manager reach out to you to help you with your remarketing efforts. Additionally, I'd like to offer you a complimentary upgrade to one of our brand new products free of charge so that we can help you see more value in our platform. Please reach out to me directly ([redacted]) and I will personally oversee the upgrade process.

Thanks again for addressing your concerns with us, [redacted]. We looking forward to hearing back from you and we hope to be able to provide additional value to you!

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good Morning,

Although Signpost has responded to my initial complaint, I am unsatisfied. This issue has not been resolved. Signpost has not followed through with nearly 90% of their promised "perks" and quite frankly $0 out of the nearly $650 I spent on this (pardon my lack of respect) crap of a so-called marketing business.

Thank you,

Sincerely,