Simm Associates, Inc.

SIMM Associates, Incis a third party collection agency. SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners. It was founded and incorporated in in
Newark, Delaware. From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMark ***’ complaint originates from a PayPal Credit account that was placed in our office on January 8th of this yearIn his complaint, he states that we called his cell phone and that he is not familiar with SIMM AssociatesHe also mentions that he received a “scam” call from a *** ***As mentioned previously, Mr***’ account was placed in our office in JanuaryDuring that time we sent him letter that was the required dunning notice that must be sent upon placement of the accountWe also sent e-mail to an address he provided to PayPal CreditWe also placed a handful of calls and left messagesWe have yet to receive a call backIn terms of calling his cell phone, this is legal to do as long as we have not been given a cease and desist (which we have not) and that the call was placed manually (not via predictive dialer)We are not familiar with the “scam” call as we have no *** *** employed hereAlso, neither of the numbers given by Mr*** are associated with SIMM AssociatesDue to PayPal Credit’s complaint policy, we have closed this account in our officeMr*** will receive no further communications from our officeIf he has any questions, he may contact *** *** ** *** ** *** ** *** *** *** Thank you

SIMM Associates, Incis a third party collectionagency. SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners. It was founded and incorporated in inNewark, Delaware. From its inception,SIMM has been dedicated to providing
highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Mr***’s complaint stems from his Credit OneBank/LVNV Funding account with our companyIt seems there was amisunderstanding on the August 24th phone conversation with ourrepresentativeMr***’s payment was applied to his balance and I wouldagree our representative did not do a good job in communicating that fact onthe callOur records indicate that Mr***’s balance is indeed $whichhe says it should beAll monies that he has sent to SIMM Associates haveindeed been applied to his balanceWe have educated the representative on how toproperly handle upset customers and to always pass along a call to a manager ifrequested by the customerMr***’s account has been closed with ourcompany and forwarded back to the clientHe will receive no further calls fromSIMM AssociatesWe apologize for any inconveniences this situation may havecaused.Should Mr*** have any questions, he maycontact *** *** ** ***
** ** *** ** *** *** ***

Revdex.com:
As Info: I have checked with paypal twice in regards to my "Paypal Credit" which now runs through paypal and they have no record of me ever making a QVC purchase and my account is in good standing How and where Simms received my information appears to be bogus I also checked my credit report and I have no outstanding debt or issues in relation to this "issue" It makes me question their business practices and how/where they receive their information.
I approve their response as long as they don't contact me further
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for the meantimeI will proceed to wait for the company who contracted with SIMMS to contact meThis was a loan that my grandmother "did not" co-sign forAlso the settlement that SIMMS was proposing was not one that was affordableThank you for your investigation in this matter
Regards,

SIMM Associates, Incis a third party collection agency. SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners. It was founded and incorporated in in
Newark, Delaware. From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner*** ***’s complaint states that his wife is receiving e-mails from us in regards to purchases using KlarnaThis account was sent to us February 8thOn February 18th we received notification from our client that these were indeed fraudulent charges and Mr*** or his wife did not make the chargesDue to this, the account was closed in our officeThey will receive no more communications from our officeShould Mr*** have any questions he may contact *** *** at *** ** *** ** *** *** *** Thank you

SIMM Associates, Incis a third party collectionagency. SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners. It was founded and incorporated in inNewark, Delaware. From its inception,SIMM has been dedicated to providing
highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Ms*** asserts in her complaint that shereceived a letter from Simm Associates seeking to collect “for unethical latefee charges made by PayPal." Simm was referred a PayPal account in Ms***’sname on January 13, 2015. Simm sent aninitial notice to Ms*** and received this complaint, immediatelyceasing collection efforts thereupon.Simm has closed the account and returned it toPayPal. Should Ms*** havequestions, she may contact *** ***, Director of Compliance, SimmAssociates, at ***
** *** *** *** *** ***

SIMM Associates, Incis a third party collection agency. SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners. It was founded and incorporated in in
Newark, Delaware. From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerJohn ***’s complaint comes from a PayPal Credit account placed with our office on January 25, He states in the complaint that he spoke to a rude representative that would not inform him of what the debt was forHe also states in the complaint that he requested documentation for the debt in questionWe are not quite sure who spoke to Mr*** due to the fact that SIMM Associates only placed two calls to him and at no point did we ever speak to himHe may have received calls from a different companyWe also sent him a letter on January that would validate the debtDue to PayPal Credit’s complaint policy, we closed Mr***’s account with our company on January 29thAs a result, he will receive no further communications from SIMM AssociatesShould Mr*** have any questions, he may contact *** *** ** *** ** ** *** ** *** *** ***

SIMM Associates, Incis a third party collection agency. SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners. It was founded and incorporated in in
Newark, Delaware. From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner*** ***’s complaint originates from a delinquent account placed in our office on August 16th by our client Resurgent Capital ServicesIn her complaint she states that we are calling her and sending mail to her parent’s house and she feels she does not owe this balanceSince receiving this account in our office, we have sent letter and placed multiple calls for Ms***She states we sent a letter to her elderly parents but this was the address provided to us upon receipt of the account from our clientWe were under the assumption this was Ms***’s addressThe same can be said for the numbers we placed calls toThese were also provided upon the placement of the accountAt no time did we receive any correspondence or return calls stating that the address or phone numbers were wrongDue to the complaint, this account was closed with our company and forwarded back to our clientShould Ms*** have any questions, she may contact *** *** ** *** ** ** *** ** *** *** ***

12/05/ SIMM Associates, Incis a third party collection
agency. SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners. It was founded and incorporated in in Newark, Delaware. From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner*** ***’s complaint originates from a PayPal Credit account that was placed in our office on October 27thIn her complaint she states that she has never shopped at QVC and her PayPal account is backed up by a personal bank accountShe wants the communications to stopFirst, this account involves PayPal Credit which is different than PayPalThere could be some confusion on Ms***’s partIf she feels that she has never bought anything from QVC using any service, then this could be a case of fraudIf that is indeed the case, she should contact PayPal Credit and disputeDue to PayPal Credit’s complaint policy we have closed this account in our office and forwarded it back to PayPal CreditMs*** will receive no further communications from SIMM AssociatesShould she have any questions, she may contact Brad Simendinger at *** ** *** ** *** *** *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePENDING confirmation of the removal of the phone number: (*** from Simm Associates database.
Regards,

*** ***- I have reviewed *** *** complaint and unfortunately, I am not able to provide the in depth information she is seeking. Simm has closed this account and returned it to *** *** *** I would
encourage her to call *** ** ***
Should she wish to contact me regarding this response, my contact information is below

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10525218, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Anne Powell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever, as a side note, I stil yet to receive my letter stating that my debt was settledThis was to be mailed out after the 1st reimbursement check was sent and before SIMM Associates sent the 2nd reimbursement check
Regards,

A letter confirming the settlement of this account has been mailed to both Ms*** and her co-debtor If she does not receive the letter this week, please have her call *** *** ** *** Simm apologizes for the delay in getting this letter mailed

SIMM Associates, Incis a third party collection agency. SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners. It was founded and incorporated in in
Newark, Delaware. From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate manner*** ***’s complaint originates from a PayPal account that was placed in our office on February 25thShe states in her complaint that has no debts or made no purchases with PayPal CreditThis account is for a Wyndham time share purchaseMedia showing details of the purchase can be requested if Ms*** would likeDue to PayPal’s complaint process, this account was closed with our company and forwarded back to PayPalShould Ms*** have any questions, she may contact *** *** ** *** ** ** *** ** ***, extension

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
Regarding account ***: Please note that there is a previous complaint filed under Complaint *** regarding this accountIn July, I received a call *** *** who left a message on my voicemail regarding an attempt to collect debtOnce call was returned, I requested a verification of debt, which she replied with "if you have a security clearance," implying that if I don't comply with them right away, I'll lose my clearance for my jobI do not appreciate being pushed into making payments for the debt with their companyThere were other suggestions toward litigation and how I should pay OR ELSEAlthough not pushy, she elegantly implied many things in order for me to set up paymentI finally HAD to set payment up to avoid further callsShe did tell the main operator she was trying to collect debt, which he informed me of, but she told me she did not tell anyone here at my place of employment that she was collecting a debtI find that the method to push me into payment was uncalled forPayments were setup for monthly $incrementsPayments did go throughI received a response on July that a verification of debt letter would be sent to my address; however, no such letter arrived nor did any emails confirming previous payments, which my bank has record of from Simms AssociatesThe dispute was closed per Revdex.com due to no reply from meOn September 2015, I noticed that no payments were automatically debited from my checking account per the phone agreementI did not receive any written notice that the account payments would be cancelled and therefore had no reason to assume otherwise for August 2015's paymentI then contacted Simms Associates via their toll free number and requested to check the automatic payments that were set upI provided my social, which ends in 1260, and my date of birth to Kendra per her requestI did inform her I was aware of the situation with the account and could provide more informationI was told that she was not allowed to provide me any information regarding this account because I am not a customer of theirsShe stated that he is not allowed to discuss anything with meI had the account number, but she wouldn't take itI decided to hang up after she refused to assist me and contact the Revdex.com for assistance once againAfter reviewing any information provided to me from Simms Associates between July 15th and Sept 15th, I have yet to receive any verification of debt letter, nor any letters to verify the debt with Simms, nor any bills or notices of any kind regarding the balance due for the PayPal account they purchased and contacted me to payPayPal has verified my complaint and agreed to take payments directly from me through my online login to account ***, which is the actual account charged off and contracted to Simms Associates under their account number ***Should PayPal refuse any current or future payments on this account , the records will show that payments were made on a monthly basis through my bank, Chase Bank, I will hold Simms responsible for any potential litigation against the account in question (and I say this due to the initial rep in July informing me that if I do not pay, they will take me to court)Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
I request that Simms cease contact with me for all future payments due to PayPal accepting direct payments from me and allowing me to no longer associate with Simms for credit collection purposes on my accountI Please contact PayPal regarding the account on file should you need further informationIf any form of contact, including but not limited to, litigation, letters of intent to charge, revised offers, additional fees, charges, etc., court documents or summons, as well as billing, payment requests, or anything regarding, involving, or implying this account and/or debt from your company, it's associates, or it's representatives, interns, or any other persons or businesses associated with for any reason, I will immediately file further complaints with the Revdex.com and file one with the CFPBAccount: ***PayPal account is *** Social Security ending in *** *** *** *** *** * *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** ** ***

SIMM Associates, Incis a third party collectionagency. SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners. It was founded and incorporated in inNewark, Delaware. From its inception,SIMM has been dedicated to providing
highly effective collection services toits clients, assuring always that the consumer is dealt with in a professionaland appropriate manner.Ms***’s complaint relates to calls received ather mother’s home. She has requestedthat no further calls be made to her mother or to her. She requests all future contact be by mail orthrough email. She also states that shedid not receive any correspondence from Simm.Simm was referred an account in Ms***’s nameby *** *** on December 4, 2014. Theinitial notice was sent within days of placement. Calls were placed to the numbers provided inthe file and messages were left. OnJanuary 15th, a Simm representative spoke with an unidentified womanthrough whom a message was given to Ms***. That call appears to have led to thiscomplaint, filed the next day with the Revdex.com. Simm regrets that its representative was felt to be intimidating ormisleading. She has been counseled byher manager. Simm has placed restrictions upon the accountlimiting contact with Ms*** to email or mail. Should Ms*** have questions, she may contact*** *** *** ** *** *** *** ** ***
** *** *** *** *** ***

***- please advise *** *** that Simm will accept his offer of $4,000, payable in payments of $and a final payment of $298.03. We would ask that he contact *** *** at the email address above, to set up the payments to be made electronically. Simm will waive the transaction fee typically applied to such payments. Should *** *** wish to accelerate payments in the future, he would need only to confirm such change with *** ***
We request that he set up the first payment to be made by May 30th. With questions, he may contact *** *** ** *** *** ***
*** ***
*** ***
*** *** ***
*** *** ***
*** ** ***
***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My mother has no estate and when I called Simms they still wanted moneyThey have never sent me any of this information by mailOnly have made annoying phone callsJust because I am her daughter does not mean I have to pay her debt after she died if she has no estateThey can go to collections on a dead person but this is not my debt

SIMM Associates, Incis a third party collection agency. SIMM does not purchase or own debt; it collects on accounts referred to it by debt owners. It was founded and incorporated in in
Newark, Delaware. From its inception, SIMM has been dedicated to providing highly effective collection services to its clients, assuring always that the consumer is dealt with in a professional and appropriate mannerMr***’s complaint originates from a *** account that was sent to our office on February 8thHe states in the complaint that he did not make any purchases via ***’s service and this was fraudWe sent one letter and one e-mail to him in an attempt to contact Mr***On February 22nd, we received notification from *** that this was indeed a case of fraudThe account was closed immediately in our officeMr*** will receive no more communications from our officeShould he have any questions he may contact *** *** ** *** ** *** ** *** *** *** Thank you

SIMM Associates, Incis a third party collectionagency. SIMM does not purchase or owndebt; it collects on accounts referred to it by debt owners. It was founded and incorporated in inNewark, Delaware. From its inception, SIMMhas been dedicated to providing
highly effective collection services to itsclients, assuring always that the consumer is dealt with in a professional andappropriate manner.Ms*** settled a Paypal account with SimmAssociates and expressed concern that her Paypal Credit account continues toreflect the balance as past due. Simminvestigated this matter with Paypal and was advised that, as of February 23rd,the account is reflected as settled. Itwill continue to show on Paypal Credit as a balance, but there is no obligationto address it. Please thank Ms*** for raising this issue withSimm. Should she have any questions, shemay contact *** *** ** ***
** ** *** *** ***