SimonMed Imaging

Made an appointment with SimonMed for a ultrasound.
Had difficulties with person on the phone getting it scheduled.
had to repeat more that once my name, insurance info and the details of Dr's orders.
Repeatedly had to correct the agent that I needed a ultrasound of my bicep.
Read the Dr's order verbatim to him.
Went to my appt today to learn that the facility in Mesa they sent me to does not do ultrasounds.
OK...well then I say 'Where do I need to go? I need to get this looked at.'
Manager at Baywood location tells me 'There's only on of our facilities that does ultrasounds'.
I say 'OK...let's schedule it please.'
Manager says 'The schedule to get the ultrasound is 3 months out!.
Great. I spent 17 minutes on the initial phone call to schedule.
I go to appt and no go.
Call scheduling again to ask to speak to manager and wait on hold for 14 minutes to speak to manager to only find out she is not available. I ask person on phone to please have manager please call me to see if we can expedite and talk options.
No return phone call.
Poor customer service.
Second rate operation.
You've been warned.

I have tried twice to have a Cardiac Calcium Score test done at the Bruce B. Downs location in Tampa Florida. Both times I had an appointment and both times I had to leave after an hour and a half. The representative at the desk said that "the company schedules as many of these tests as they can and local offices can't keep up". Ironically, automated calls come every day after to reschedule. Not professional.

I had a STAT situation with a previously total hip replacement that warranted immediate imaging service. I was given a referral sheet with STAT in bold letters took to the Palm Valley location on a Thursday morning. When presented they said they would get insurance clearance immediately, but it might be a day or so. On Monday afternoon I contacted my insurance carrier and they had NOT received anything from SM to allow them to issue approval. I went back to SM and was shown the original paper but when asked why was this not submitted, they said it was not their departments responsibility, another department. After spending over 5 hours on the phone trying to expedite this situation I finally suggested to the Buckeye branch that I would pay cash, let's just get this done as it is a STAT. On Tuesday I had the STAT MRI and paid cash asking them to please send results to my Dr. immediately, they said they would. It is now Thursday and the MRI has yet to be sent or for that matter even reviewed and made ready to submit. Suggest SimonMed do a complete house keeping and train your people and how to treat STAT matters and the general public in general. Any future imaging I will seek service from Banner rather than SM and tell all I come in contact with of the pathetic service I received from SM

I tried calling the 3560 E Flamingo office for more than an hour. There is no direct number to the actual office, you get the answering service. One young lady tried with me for 47.13 minutes no answer, she transferred me no answer. I called back, no answer. for more than an hour I tried no answer. This is unacceptable. I will be speaking to my dr. and requesting that he NEVER refer me there again and I suggest you do the same. This speak volumes, it says to me we do not give a damn about any patient that is calling in. Let me add this is not a convenient location for me. it is just over 10 miles from my home. I had to go there for the type of test needed. All I needed was to ask 1 simple yes or no question UNACCEPTABLE

Qn 19 Feb 2025, my wife call Simonmed Imaging in Santa Ana, Ca. She talk to the receptionist for while and she kept transposing the information given to her. I got on the line after 15 min and no luck either. I hung up On 20 Feb 2025, I call again to try and make an appointment. The receptionist form me to hold on for a while, while she check something. In the meantime, the line went dead. On 21 Feb 2025, I got on the internet, getting an appointment for 26 Feb 2025 @ 10:00 AM for her. My wife got a code from Simonmed on her phone. I got back on the internet but the code was unknown for me. I call Simonmed on the 26 Feb 2025 @ 9:00 AM to find if the appointment was still good. No None I ask the receptionist what happen. I ask for her Supervisor and she stated that she was in a meeting. Ha Ha. Still haven't heard anything, yet

This place is absolutely a joke. I had an appointment for a lung cancer screen, I get the text to enter my information.. check, I upload my insurance card front and back..check, upload my drivers license..check. I then go for my appointment. I confirm that I arrived via the portal, go inside and they have no record of my appointment. How did I get the reminder? So I reschedule, like an i[censored], thinking they couldn't screw this up again, I mean this is what they do everyday right? Next appointment, take the day off work AGAIN, complete the information in the portal, AGAIN, then check in via the portal, AGAIN, I then go inside and they have no record of my appointment, AGAIN! I leave the office and on my way hope I get a text reminding me of my appointment. I can not express enough how unprofessional, incompetent, uncaring, and utterly useless this company is. My only hope is that this review keeps you from the aggravation I have been through.

If I could give them less than 1 star...I would. I made an appointment with a representative, gave them all my insurance info, they emailed me patient forms which I completed... and I thought that I was all set. They emailed me a reminder. I happened to check my voicemail 10 minutes before leaving home only to find out that my appoint was CANCELLED. When I called the office they said that the didn't get the authorization for the MRI. Long story short, there was some kind of mixed up with my insurance ID# and the error was on their part but they wouldn't acknowledge it. I told them to take my information out of their system , I wasn't going to do business with them, and I called and scheduled an appointment with a REPUTABLE MRI center.

was charged two different amounts, contact the billing department, discovered there were 2 accounts under my name, was assured they would combine them, this never happened. was also told that they would credit back one of the charges and they could not credit the debit card used, would have to send a check. upon checking back was told they refunded the amount on card. do they not know what they are doing? also was told they could not credit anything back! buyer beware!

4th call to Simon Med to set up an MRI. Each time the rep puts me on hold and then the call hangs up. Absolute nonsense. This company is the absolute worst ! On hold now for 1/2 hour. What the blazes do they hire there. Is there no one with a GED !~

I HATE SIMON MED BEYUOND WORDS ! NO STARS IS ONE TOO MANY !

Call to make an appointment for a MRI. They scheduled me for a Sunday morning at 8:30 in the morning. I found that odd but didn't question it because I figured they would know when they were open.Get emails and text all week reminding me of my appointment. To my surprise when I get there and find out they are closed. I call their phone number it tells me they are closed and then give me the run around to phone numbers that tell me they are closed. I then get a message reminding me of my appointment and a phone number to reschedule. Call the number and they are closed. This company is so unprofessional it's not even funny. If they don't know when they are open. What makes you think they actually know what they are doing. Rating them 1 star is way too much.

Avoid this business like you would avoid a plague . I had to wait over 3 weeks to get a preauthorization from them , almost every time I called to check on it I was getting different answer . At the end it was not done and I had to cancel the appointment after all that time. Total disaster .

My first visit SimonMeds: Good: The staff is very nice;
Bad: My first visit: MRI Equipment does not work and a new appointment was made.
My second visit: 01.26.2023, new referral because of suspicious spot in the brain. the Computer System does not work, and I was asked to pay $500 co-pay even though there should be zero co-pay according to my policy. I was assured that they will check after and I get a refund.
Now I have been trying to get my $500 refund since February. Today is October ! 9 Months!
I have been following up on SimonMeds many times. Every time they ask me to wait 30 days.
I've called and sent emails to Billings and Compliance Departments multiple times: and still was not able to receive an update. It looks like they hope that I give up, so they can keep my money.
I checked out Better Business Bureau and found out that I was not alone who was scammed.
You can find current alerts from Better Business Bureau here: https://www.bbb.org/us/az/scottsdale/profile/medical-imaging/smi-imaging-llc-112...⇄ /> BBB files indicate that this business has a pattern of complaints concerning how consumers allege the business has failed to respond to billing and refund inquiries. The business has failed to obtain pre-authorization from insurance providers before requesting payment from consumers; failed to forward insurance claims accordingly and in a timely manner; failed to report patient co-pay’s to insurance providers, which caused the business to be overpaid. The business has failed to provide refunds as promised; failed to inform consumers of pricing before service; failed to send invoices to consumers in a timely manner; and billed consumers inaccurately.

I went to the turkey lake location in orlando fl to get the my TC SCAN,After getting it done,I asked the front desk lady about my co-pay,she replied that my insurance covers it all,then after a month I got a bill of$ 370.00.that is so improfetional.After that I took my wife for an MRI breast screening on 07/12/2023,I askd the front desk how much is my wife's co-pay,she said it is covered by the insurance which is not true.07/31/2023i got a balance of $115.13.there is no manners no customer service it always money.I dont know why is that happening in this healthcare facilities.

I had to cancel a ct scan appointment and I went into the local office and told the receptionist I would call them when I was ready to reschedule. The relentless badgering and harrassment by their automated robo calls to reschedule an appointment is beyond annoying. I've blocked the number that keeps texting me relentlessly every day and the number that leaves a voicemail every other day. I'm calling my Dr to find another imaging company that won't solicit my business for a volunteer medical procedure.

I scheduled an appointment June 20, 2023 for an Ultra Sound at the AZ Ahwatukee location. Appointment time set for 7/14/2023 at 1 PM. Arrive at 12:45 PM to complete paperwork. On Thursday July 13th I received a text confirming my appointment. I arrived at 12:40 PM to an office with one slow confused front receptionist and 3 people waiting in line ahead of me. At 12:55 Another receptionist from behind the door called me to see her. Upon checking me in she said that my appointment had been cancelled. She didn't understand why so she called the tech and was told I was late. The tech said I was scheduled for 12:30PM. I showed her my confirmation that said 1 PM. After 30 minutes of the receptionist talking to someone in the back she informed me that SimoneMed had updated my appointment on 7/14/2023 to 12:30. No notification given me except today I see at 1:19PM on 7.14.2023 someone there sent a text message to my phone that my exam has been updated to a 12:30 time. I had to leave, my breast lump hurting. I called SimonMed to complain and was told they wanted to see a Mammogram before doing the UltraSound and I had to now go to my doctor to get a copy of my last Mammogram and reschedule the UltraSound.
The complaint department said they would have the scheduling department would expedite a rescheduled date and call me. Today is 7/15/2023 - no call

went on 4/23 and asked about copay and abigal at the desk told me she called and verified that my copay was $10, I paid and wrote her name on the reciept as I had told her I needed to know what my copay was so I would not be surprised and get a bill I didnt expect, she told me she verified it and it was $10, well I got a bill in the mail for another $15 for my copay and I have called simon med various times and explained what happened and am told someone will call me back and they do not, all the people I have spoken seem to think its okay to tell you one price and then bill you for another, how do the get away with this DO NOT USE SIMON MED! If every dr. or lab does this you could end up with alot of extra owed co-pays? NOT GOOD!

As a former worker and teacher of Allied Health and ED experience, I have NO TOLERANCE FOR MISCOMMUNICATION in healthcare. These people are awful. They rescheduled me for an important procedure, even sent a phone message, so after a 2+ hour drive I arrive and that's the time the receptionist quibbles over not having an order!? Hello, you could not call ahead? I am a female vet from the Vietnam era. I have a lung nodule. I was exposed to Agent Orange and tons of Monsanto crap. They should be paying for every single test I need, but the point is - this company needs to learn proper communication skills or shut their doors.

I had several X-rays in early 2023. They requested $124.20 up front and I used my flexible spending account card to pay it. However, when the claims were processed, there was 0 patient liability. And the card was flagged for more information that I cannot provide. We called several times, the billing department is a call center, no information is available and they were never going to notify me of the credit on my account, according to the rep. I have been around and around, but so far no refund has been issued, they give the same answers and will not give me a supervisor or manager to speak to. At this point, the payment is being flagged as fraud and reported to the IRS as taxable income. I have no other recourse, and these people are laughing all the way to the bank. They make up amounts to charge up front for all of their services and then refuse to provide any details as to what the prepayment was for. I used to love this imaging center but when they sold to Simonmed, I am now never doing business with them again. Beware, anything to do with Simonmed is a huge scam. I would give 0 stars if I could, they are the worst billing experience I have ever had to deal with.

I am 65. So I have had many people injecting things into my body and drawing blood out. So I was quite surprised when this visit cause such pain and distress on my arm and body. During the procedure it felt as if the attendant stuck me several times. There was an unusual amount of pain at the injection site. My doctor had requested two different MRIs with contrast. When I arrived they informed me that I was only scheduled for 1 MRI and needed to make a second appointment to do the 2nd one. Clearly it would have been better to have done both at the same time. But clearly two times would generate more income for them. They disregarded my time and my doctors request adversely affecting my health having to wait to get results until another appointment was made. To be honest I did take my time to make a second appointment as I was trying to figure out if my experience the first time was the normal procedure when getting an MRI w/contrast or if the attendant hurt me while injecting contrast. I still do not know the answer to that but after 21 days with some pain and two red spots at the injection site I schedule the 2nd appointment. When I explained my concerns, and that I was willing to do the contrast again, they chose to not do the contrast and suggested I take benadryl for a allergic reaction. This was twenty-one days after the procedure. I told them that I would take the risk for a good picture. People don't get MRIs every day. But they refused to provide that service. You don't have to be a doctor to know that if this was a case of an allergic reaction, it would be a little late for benadryl. It is now 31days since the initial injection and I still have two red dots at the injection site and some residual pain. Never in 65 years have I been treated so rudely or experience such a lack of concern for the patient and the testing results.
I really don't know what happened during this procedure but I do know that rather than figure it out and provide the requested service SimonMed would prefer to take the $ and make room for the next victim.
AVOID THIS PLACE is my prescription. Los Gatos CA.

never got as far as billing so can't add to previous comments regarding that. Went to 1st location at 4pm to find locked door, no sign; went to 2nd location to be told that "the line was too long, no more xrays today".
next day, checked website continuously 30 minutes before leaving: 1st location said 0 waiting, 2nd one said 4. Arrived at 1st location at 3:19; note on door said no xrays after 3:30, but sullen young lady said the line "is too long, so not taking any more".
This place is HORRIBLE! They don't close til 5 pm! Two days and 3 tries and can't get an xray without taking a day off? Ridiculous!