SimonMed Imaging Reviews (129)
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SimonMed Imaging Rating
Address: 250 E Yale Loop #A, Irvine, California, United States, 92604-4697
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The complaint department said they would have the scheduling department would expedite a rescheduled date and call me. Today is 7/15/2023 - no call
I really don't know what happened during this procedure but I do know that rather than figure it out and provide the requested service SimonMed would prefer to take the $ and make room for the next victim.
AVOID THIS PLACE is my prescription. Los Gatos CA.
next day, checked website continuously 30 minutes before leaving: 1st location said 0 waiting, 2nd one said 4. Arrived at 1st location at 3:19; note on door said no xrays after 3:30, but sullen young lady said the line "is too long, so not taking any more".
This place is HORRIBLE! They don't close til 5 pm! Two days and 3 tries and can't get an xray without taking a day off? Ridiculous!
My wife left after her x-ray, was admitted to a hospital where she stayed in critical care for 5 days!
Next: I went to get an MRI again on my left shoulder on May23rd at the Henderson location. This time I was wrapped in some thick plastic blanket. I was moved over to the right so they could get the angle they wanted. My right arm was placed over my head and placed in a very uncomfortable position. This MRI went on for 45 minutes. My arm went to sleep and my right shoulder joint was aching very badly and I kept yelling how much longer as I was in extreme pain. I wanted to wait until the MRI paused, so they could get as much as they could. When it paused I began squeezing the emergency bulb to get out. Fortunately they were done. I could not lift my arm or make it do what I wanted. They right shoulder was numb with NO feeling. Although my I am getting better after 5 days my right shoulder is still numb and I have seen a doctor to see if there is any permanent damage. I have also seen a physical therapist. It is a wait and see at this time. I will NEVER go to any of their facilities again and will NOT recommend they. I was there for a workmen's comp issue and have informed them what happened. I have not heard back as yet. If you go to SimonMed, I wish you luck.
My Dr calls and confirms the body part. I go to the next appointment-STILL WRONG BODY PART. Fuming I call then to make a THIRD appointment. I was hung up on twice and yelled at and mocked by the third scheduling agent. I make the appointment with a Manager who was so rude himself. I ask him to check to see if the correct body part is entered. He says "Cant tell' make the appointment and we will see. What kind of answer is that. So unhelpful and disgusting customer service.
TODAY: A phone call " This Brianna from Simonmed, we have no tech, we have to reschedule you" all in a most unprofessional ghetto speech. She made no effort to make another appointment, I am again at the bottom of the barrell. She says 5/12 at 3pm. I cannot do that time as I work, I require 7:45am. She then says she has a 7am. Again I asked her to check for the next available at 7:45am. She refused to check. I then asked for a Supervisor. She tells me SHE IS the SUPERVISOR. You have got to be kidding. Simonmed-Brianna needs to be FIRED. She is a complete disgrace.
I will never return to SimonMed, they are a complete and utter waste of space. They have no corporate customer service, no accountability for employees.
If you want to be treated by a piece of garbage, this is the place to go.
This is unacceptable to be treated this way. A lot of people are frightened by possible bad news and SMI needs to support them, not make their anxiety worse.
Called
1.19.2022 12:360pm spoke with Nicole
2.1.2022 1:52pm Ranesha
2.8.2022 12:13pm Jasmine
2.23.2022 1:33pm Shelly
3.4.2022 10:50am Deanna
3.15.2022 5:53pm Devon
4.1.2022 12:03 Martiza
I WILL NEVER PAY IN ADVANCE AGAIN AND/OR USE SERVICES-I will tell all my friends about this company. This is wrong in so many ways.
every person I have spoken to has agreed a refund is due.
spoke to Chase on Oct.11 2021was told 5 to 10 business days,spoke to Tiffany on Nov 2 she also stated I was due a refund of 379.77. After being on hold for 1 hour just to speak to rep, she states a refund of only in check form and a wrong amount for refund.
it has become clear that this billing dept is inapt in being honest with the consumer.
be aware been round and round I just want the refund owed!
this is outrages myself to no end.
I will be contacting the better business