SimonMed Imaging Reviews (133)
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SimonMed Imaging Rating
Address: 250 E Yale Loop #A, Irvine, California, United States, 92604-4697
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I HATE SIMON MED BEYUOND WORDS ! NO STARS IS ONE TOO MANY !
Bad: My first visit: MRI Equipment does not work and a new appointment was made.
My second visit: 01.26.2023, new referral because of suspicious spot in the brain. the Computer System does not work, and I was asked to pay $500 co-pay even though there should be zero co-pay according to my policy. I was assured that they will check after and I get a refund.
Now I have been trying to get my $500 refund since February. Today is October ! 9 Months!
I have been following up on SimonMeds many times. Every time they ask me to wait 30 days.
I've called and sent emails to Billings and Compliance Departments multiple times: and still was not able to receive an update. It looks like they hope that I give up, so they can keep my money.
I checked out Better Business Bureau and found out that I was not alone who was scammed.
You can find current alerts from Better Business Bureau here: https://www.bbb.org/us/az/scottsdale/profile/medical-imaging/smi-imaging-llc-112...⇄ /> BBB files indicate that this business has a pattern of complaints concerning how consumers allege the business has failed to respond to billing and refund inquiries. The business has failed to obtain pre-authorization from insurance providers before requesting payment from consumers; failed to forward insurance claims accordingly and in a timely manner; failed to report patient co-pay’s to insurance providers, which caused the business to be overpaid. The business has failed to provide refunds as promised; failed to inform consumers of pricing before service; failed to send invoices to consumers in a timely manner; and billed consumers inaccurately.
The complaint department said they would have the scheduling department would expedite a rescheduled date and call me. Today is 7/15/2023 - no call
I really don't know what happened during this procedure but I do know that rather than figure it out and provide the requested service SimonMed would prefer to take the $ and make room for the next victim.
AVOID THIS PLACE is my prescription. Los Gatos CA.
next day, checked website continuously 30 minutes before leaving: 1st location said 0 waiting, 2nd one said 4. Arrived at 1st location at 3:19; note on door said no xrays after 3:30, but sullen young lady said the line "is too long, so not taking any more".
This place is HORRIBLE! They don't close til 5 pm! Two days and 3 tries and can't get an xray without taking a day off? Ridiculous!
My wife left after her x-ray, was admitted to a hospital where she stayed in critical care for 5 days!
Next: I went to get an MRI again on my left shoulder on May23rd at the Henderson location. This time I was wrapped in some thick plastic blanket. I was moved over to the right so they could get the angle they wanted. My right arm was placed over my head and placed in a very uncomfortable position. This MRI went on for 45 minutes. My arm went to sleep and my right shoulder joint was aching very badly and I kept yelling how much longer as I was in extreme pain. I wanted to wait until the MRI paused, so they could get as much as they could. When it paused I began squeezing the emergency bulb to get out. Fortunately they were done. I could not lift my arm or make it do what I wanted. They right shoulder was numb with NO feeling. Although my I am getting better after 5 days my right shoulder is still numb and I have seen a doctor to see if there is any permanent damage. I have also seen a physical therapist. It is a wait and see at this time. I will NEVER go to any of their facilities again and will NOT recommend they. I was there for a workmen's comp issue and have informed them what happened. I have not heard back as yet. If you go to SimonMed, I wish you luck.
My Dr calls and confirms the body part. I go to the next appointment-STILL WRONG BODY PART. Fuming I call then to make a THIRD appointment. I was hung up on twice and yelled at and mocked by the third scheduling agent. I make the appointment with a Manager who was so rude himself. I ask him to check to see if the correct body part is entered. He says "Cant tell' make the appointment and we will see. What kind of answer is that. So unhelpful and disgusting customer service.
TODAY: A phone call " This Brianna from Simonmed, we have no tech, we have to reschedule you" all in a most unprofessional ghetto speech. She made no effort to make another appointment, I am again at the bottom of the barrell. She says 5/12 at 3pm. I cannot do that time as I work, I require 7:45am. She then says she has a 7am. Again I asked her to check for the next available at 7:45am. She refused to check. I then asked for a Supervisor. She tells me SHE IS the SUPERVISOR. You have got to be kidding. Simonmed-Brianna needs to be FIRED. She is a complete disgrace.
I will never return to SimonMed, they are a complete and utter waste of space. They have no corporate customer service, no accountability for employees.
If you want to be treated by a piece of garbage, this is the place to go.