SimonMed Imaging

I am a regular patient of SimonMed and I am writing to bring to your attention the unprofessional and discourteous behavior I received from supervisor Elizabeth who works at SimonMed in Oviedo Florida. Her phone number is 407-206-2160. I am absolutely appalled that Elizabeth treated me in the manner she did.

On August 12 I visited John Huhn MD-ENT who indicated he wanted me to have a biopsy of a lump in my neck in the lymph node. Dr Huhn sent a biopsy request to the Oviedo office. A couple of hours after I left Dr Huhn’s office I received a text from Elizabeth to call her. I called her and she stated that they were not going to perform the biopsy because according to their sanogram report she did not feel that I needed one. She said this in a rather stern and demeaning manner. I told her that Dr Huhn, after examining me, requested the biopsy. Then, she repeated in her rude manner that she was not going to perform the biopsy period. She stated that she was going to call Dr Huhn and tell him that she was not doing the biopsy. I replied “where am I supposed to go for the biopsy” to which she replied “you can call the doctor and ask him to send you somewhere else”.

Therefore, I call Dr Huhn’s office and told them what Elizabeth said and they were in disbelief and shocked that Elizabeth would refuse a doctor’s order. Surprisingly, they said this has never happened before and that it was out of line of a professional organization to refuse a doctor’s order and that they would address the problem.

On August 13, I had an appointment with Oncologist Dr Zheni, a hematologist, and I told her that I was denied a biobsy that was ordered by my ENT doctor. She was flabergasted that an imaging center would refuse or overide a doctors order. She too stated that it was very unsusual and disturbing to hear that an imaging supervisor took it upon herself to make a medical decision that only a doctor can make.

On August 13, I received a text from the Oviedo office indicating that I had an appointment to get a biopsy on August 20 at SimonMed in Ocoee Florida (an office that is further away from my house than other SimonMed offices). From this I surmised that the ENT office comunicated with SimonMed Oviedo and ordered them to perform the biopsy. I then received a phone call from Elizabeth’s assistant stating that they booked a biopsy on August 20 In Ocoee. Since I am disabled, I asked why I could not have the procedure done in Oviedo and she said they don’t do biopsies in Oviedo nor Winter Park (closer to home). I called the Winter Park office and they said they do biopsies. So I asked the Winter Park office to change the appointment to their office, which they did. Why was I mislead to believe I had to go to Ocoee which is further away than Winter Park? As a disabled person, who suffers from anxiety, I feel they were trying to make it more inconvenient for me by sending me to Ocoee as a form of retribution for letting the ENT office know what Elizabeth had done.

I believe this behavior needs to be addressed to foster a better, more professional manner in which to treat patients who are already under duress due to medical issues they are experiencing. I hope that by my highlighting this behavior, you will be able to address the matter properly and in a timely manner. I am sure that her behavior is not in line with what your company promises to its patients. As a result I will no longer have any imaging done at the Oviedo office which is the most convenient location for me.

Thank you for your time and understanding, and I hope to hear a resolution regarding this disturbing issue soon.

On May 9, 2025, I visited your facility in Longwood, Florida, for a DEXA scan. On May 20, 2025 the claim was denied per Humana due to an incorrect code and it stated that the provider has been notified. I have contacted your office numerous times to get this straightened out although I do not owe any money. This unresolved transaction is holding a refund that I need back desperately for an overpayment on a service on May 15, 2025 for an ultrasound. Calling numerous times to speak with a supervisor is a waste of time because no one never calls back. I called on Tuesday June 24, 2025 hoping by chance I would be able to speak with someone but there were no supervisors available so on the last call, I hung up after about 40 minutes. I was offered a callback but I at this time I do not trust the process. I called back Florida EST around 4:45 trying to reach someone in corporate but I did finally speak with a Supervisor by the name of Josh at least that is what he told me his name was.. He told me he would process my refund of $131.15. I went to my computer and saw the email with the detail information and decided to flag it in my emails instead of printing a copy. Later I went back and there is no record of the email. I believe he recalled the email. I have checked my card up until this morning and a refund has not be processed. I am so disappointed in the lack of professionalism that I have experienced with your company. I cannot believe since May no way has resubmited the claim back to Humana so Simonmed can stop holding my money hostage. I refuse to continue to call back and be given the runaround because no one is taking my issue into consideration nor do they care. If I had known your company would treat a customer such as this, I would have chosen another facility. Please put a fire under someone to do the right thing about my situation. The next step is a certified letter to the Scottsdale Arizona location directed to the complaint department.

Upset Customer Rightfully So
Barbara Hartsfield
321-262-3654

Made an appointment with SimonMed for a ultrasound.
Had difficulties with person on the phone getting it scheduled.
had to repeat more that once my name, insurance info and the details of Dr's orders.
Repeatedly had to correct the agent that I needed a ultrasound of my bicep.
Read the Dr's order verbatim to him.
Went to my appt today to learn that the facility in Mesa they sent me to does not do ultrasounds.
OK...well then I say 'Where do I need to go? I need to get this looked at.'
Manager at Baywood location tells me 'There's only on of our facilities that does ultrasounds'.
I say 'OK...let's schedule it please.'
Manager says 'The schedule to get the ultrasound is 3 months out!.
Great. I spent 17 minutes on the initial phone call to schedule.
I go to appt and no go.
Call scheduling again to ask to speak to manager and wait on hold for 14 minutes to speak to manager to only find out she is not available. I ask person on phone to please have manager please call me to see if we can expedite and talk options.
No return phone call.
Poor customer service.
Second rate operation.
You've been warned.

I had an order for a knee and Shoulder. Was able to get the knee done but apparently my shoulder was denied by the insurance. After getting with doctor, he resubmitted a STAT order for the shoulder. Simon Med called and earliest they could get me in 3 weeks out (for a STAT order). The day (June 3 at 10:30am) that I was so go in to get the MRI I get a text from Simon Med saying that the insurance hasn't responded to request and that I need to reschedule. I called Simon Med to get more information and they show that I didn't have an appointment but they did show the original order was denied. I then called my insurance and they tell me that they did approve the STAT order on May 29, 2025 and that they did informed Simon Med of the approval They even gave me the Authorization number as reference. I then called Simon Med back and was getting belittled by the representative until I snapped. I ended the call before I said something I would regret. I then called back. Got a hold of a representative and was informing them of what had transpired and suddenly I getting the representative telling me that she can no longer hear me (I hadn't touched my phone to cause an issue) and that she was discontinuing the call. I immediately got the survey to rate this person from 1 to 9 on if I would hire this person for my company. I gave her a 1 for lowest score. I then called yet again and got another representative and informed her of everything that had happened. She offered to get me into the very same site but only 30 minutes later for an appointment and due to the fact this site was only one that has a wide bed due to I have very broad shoulders and got stuck in the other machines at other sites. So as I was on my way to the appointment (running a little behind due to kid getting released from Summer School which is why I had an earlier appt time in the first place) I get a call 8 minutes before my scheduled appt saying that they have to reschedule due to there MRI machine just broke down. ( I was in the very same building 3 weeks prior for the knee and that machine was also down and was being serviced and since I was getting the knee done I didn't have to have the wide bed machine.) They already had it serviced and yet it breaks again. I was livid. She told me she can reschedule but they didn't have another appt open for another 3 weeks. I am currently losing mobility in my right arm daily. And as I am typing in this complaint Simon Med automated service just called my from 602-262-3291 and the automated message said that they could not verify my coverage and that I had to reschedule my appt for a later date. If I lose full mobility of my arm due to Simon Med's inability to do their job correctly and accurately I will be suing them.

I have tried twice to have a Cardiac Calcium Score test done at the Bruce B. Downs location in Tampa Florida. Both times I had an appointment and both times I had to leave after an hour and a half. The representative at the desk said that "the company schedules as many of these tests as they can and local offices can't keep up". Ironically, automated calls come every day after to reschedule. Not professional.

I had a STAT situation with a previously total hip replacement that warranted immediate imaging service. I was given a referral sheet with STAT in bold letters took to the Palm Valley location on a Thursday morning. When presented they said they would get insurance clearance immediately, but it might be a day or so. On Monday afternoon I contacted my insurance carrier and they had NOT received anything from SM to allow them to issue approval. I went back to SM and was shown the original paper but when asked why was this not submitted, they said it was not their departments responsibility, another department. After spending over 5 hours on the phone trying to expedite this situation I finally suggested to the Buckeye branch that I would pay cash, let's just get this done as it is a STAT. On Tuesday I had the STAT MRI and paid cash asking them to please send results to my Dr. immediately, they said they would. It is now Thursday and the MRI has yet to be sent or for that matter even reviewed and made ready to submit. Suggest SimonMed do a complete house keeping and train your people and how to treat STAT matters and the general public in general. Any future imaging I will seek service from Banner rather than SM and tell all I come in contact with of the pathetic service I received from SM

I tried calling the 3560 E Flamingo office for more than an hour. There is no direct number to the actual office, you get the answering service. One young lady tried with me for 47.13 minutes no answer, she transferred me no answer. I called back, no answer. for more than an hour I tried no answer. This is unacceptable. I will be speaking to my dr. and requesting that he NEVER refer me there again and I suggest you do the same. This speak volumes, it says to me we do not give a damn about any patient that is calling in. Let me add this is not a convenient location for me. it is just over 10 miles from my home. I had to go there for the type of test needed. All I needed was to ask 1 simple yes or no question UNACCEPTABLE

Qn 19 Feb 2025, my wife call Simonmed Imaging in Santa Ana, Ca. She talk to the receptionist for while and she kept transposing the information given to her. I got on the line after 15 min and no luck either. I hung up On 20 Feb 2025, I call again to try and make an appointment. The receptionist form me to hold on for a while, while she check something. In the meantime, the line went dead. On 21 Feb 2025, I got on the internet, getting an appointment for 26 Feb 2025 @ 10:00 AM for her. My wife got a code from Simonmed on her phone. I got back on the internet but the code was unknown for me. I call Simonmed on the 26 Feb 2025 @ 9:00 AM to find if the appointment was still good. No None I ask the receptionist what happen. I ask for her Supervisor and she stated that she was in a meeting. Ha Ha. Still haven't heard anything, yet

This place is absolutely a joke. I had an appointment for a lung cancer screen, I get the text to enter my information.. check, I upload my insurance card front and back..check, upload my drivers license..check. I then go for my appointment. I confirm that I arrived via the portal, go inside and they have no record of my appointment. How did I get the reminder? So I reschedule, like an i[censored], thinking they couldn't screw this up again, I mean this is what they do everyday right? Next appointment, take the day off work AGAIN, complete the information in the portal, AGAIN, then check in via the portal, AGAIN, I then go inside and they have no record of my appointment, AGAIN! I leave the office and on my way hope I get a text reminding me of my appointment. I can not express enough how unprofessional, incompetent, uncaring, and utterly useless this company is. My only hope is that this review keeps you from the aggravation I have been through.

If I could give them less than 1 star...I would. I made an appointment with a representative, gave them all my insurance info, they emailed me patient forms which I completed... and I thought that I was all set. They emailed me a reminder. I happened to check my voicemail 10 minutes before leaving home only to find out that my appoint was CANCELLED. When I called the office they said that the didn't get the authorization for the MRI. Long story short, there was some kind of mixed up with my insurance ID# and the error was on their part but they wouldn't acknowledge it. I told them to take my information out of their system , I wasn't going to do business with them, and I called and scheduled an appointment with a REPUTABLE MRI center.

was charged two different amounts, contact the billing department, discovered there were 2 accounts under my name, was assured they would combine them, this never happened. was also told that they would credit back one of the charges and they could not credit the debit card used, would have to send a check. upon checking back was told they refunded the amount on card. do they not know what they are doing? also was told they could not credit anything back! buyer beware!

4th call to Simon Med to set up an MRI. Each time the rep puts me on hold and then the call hangs up. Absolute nonsense. This company is the absolute worst ! On hold now for 1/2 hour. What the blazes do they hire there. Is there no one with a GED !~

I HATE SIMON MED BEYUOND WORDS ! NO STARS IS ONE TOO MANY !

Call to make an appointment for a MRI. They scheduled me for a Sunday morning at 8:30 in the morning. I found that odd but didn't question it because I figured they would know when they were open.Get emails and text all week reminding me of my appointment. To my surprise when I get there and find out they are closed. I call their phone number it tells me they are closed and then give me the run around to phone numbers that tell me they are closed. I then get a message reminding me of my appointment and a phone number to reschedule. Call the number and they are closed. This company is so unprofessional it's not even funny. If they don't know when they are open. What makes you think they actually know what they are doing. Rating them 1 star is way too much.

Avoid this business like you would avoid a plague . I had to wait over 3 weeks to get a preauthorization from them , almost every time I called to check on it I was getting different answer . At the end it was not done and I had to cancel the appointment after all that time. Total disaster .

My first visit SimonMeds: Good: The staff is very nice;
Bad: My first visit: MRI Equipment does not work and a new appointment was made.
My second visit: 01.26.2023, new referral because of suspicious spot in the brain. the Computer System does not work, and I was asked to pay $500 co-pay even though there should be zero co-pay according to my policy. I was assured that they will check after and I get a refund.
Now I have been trying to get my $500 refund since February. Today is October ! 9 Months!
I have been following up on SimonMeds many times. Every time they ask me to wait 30 days.
I've called and sent emails to Billings and Compliance Departments multiple times: and still was not able to receive an update. It looks like they hope that I give up, so they can keep my money.
I checked out Better Business Bureau and found out that I was not alone who was scammed.
You can find current alerts from Better Business Bureau here: https://www.bbb.org/us/az/scottsdale/profile/medical-imaging/smi-imaging-llc-112...⇄ /> BBB files indicate that this business has a pattern of complaints concerning how consumers allege the business has failed to respond to billing and refund inquiries. The business has failed to obtain pre-authorization from insurance providers before requesting payment from consumers; failed to forward insurance claims accordingly and in a timely manner; failed to report patient co-pay’s to insurance providers, which caused the business to be overpaid. The business has failed to provide refunds as promised; failed to inform consumers of pricing before service; failed to send invoices to consumers in a timely manner; and billed consumers inaccurately.

I went to the turkey lake location in orlando fl to get the my TC SCAN,After getting it done,I asked the front desk lady about my co-pay,she replied that my insurance covers it all,then after a month I got a bill of$ 370.00.that is so improfetional.After that I took my wife for an MRI breast screening on 07/12/2023,I askd the front desk how much is my wife's co-pay,she said it is covered by the insurance which is not true.07/31/2023i got a balance of $115.13.there is no manners no customer service it always money.I dont know why is that happening in this healthcare facilities.

I had to cancel a ct scan appointment and I went into the local office and told the receptionist I would call them when I was ready to reschedule. The relentless badgering and harrassment by their automated robo calls to reschedule an appointment is beyond annoying. I've blocked the number that keeps texting me relentlessly every day and the number that leaves a voicemail every other day. I'm calling my Dr to find another imaging company that won't solicit my business for a volunteer medical procedure.

I scheduled an appointment June 20, 2023 for an Ultra Sound at the AZ Ahwatukee location. Appointment time set for 7/14/2023 at 1 PM. Arrive at 12:45 PM to complete paperwork. On Thursday July 13th I received a text confirming my appointment. I arrived at 12:40 PM to an office with one slow confused front receptionist and 3 people waiting in line ahead of me. At 12:55 Another receptionist from behind the door called me to see her. Upon checking me in she said that my appointment had been cancelled. She didn't understand why so she called the tech and was told I was late. The tech said I was scheduled for 12:30PM. I showed her my confirmation that said 1 PM. After 30 minutes of the receptionist talking to someone in the back she informed me that SimoneMed had updated my appointment on 7/14/2023 to 12:30. No notification given me except today I see at 1:19PM on 7.14.2023 someone there sent a text message to my phone that my exam has been updated to a 12:30 time. I had to leave, my breast lump hurting. I called SimonMed to complain and was told they wanted to see a Mammogram before doing the UltraSound and I had to now go to my doctor to get a copy of my last Mammogram and reschedule the UltraSound.
The complaint department said they would have the scheduling department would expedite a rescheduled date and call me. Today is 7/15/2023 - no call

went on 4/23 and asked about copay and abigal at the desk told me she called and verified that my copay was $10, I paid and wrote her name on the reciept as I had told her I needed to know what my copay was so I would not be surprised and get a bill I didnt expect, she told me she verified it and it was $10, well I got a bill in the mail for another $15 for my copay and I have called simon med various times and explained what happened and am told someone will call me back and they do not, all the people I have spoken seem to think its okay to tell you one price and then bill you for another, how do the get away with this DO NOT USE SIMON MED! If every dr. or lab does this you could end up with alot of extra owed co-pays? NOT GOOD!

As a former worker and teacher of Allied Health and ED experience, I have NO TOLERANCE FOR MISCOMMUNICATION in healthcare. These people are awful. They rescheduled me for an important procedure, even sent a phone message, so after a 2+ hour drive I arrive and that's the time the receptionist quibbles over not having an order!? Hello, you could not call ahead? I am a female vet from the Vietnam era. I have a lung nodule. I was exposed to Agent Orange and tons of Monsanto crap. They should be paying for every single test I need, but the point is - this company needs to learn proper communication skills or shut their doors.