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Reviews Medical Imaging, Medical Lab SimonMed Imaging

SimonMed Imaging Reviews (134)

Mrs [redacted] ,I apologize if I was not clear during our conversation yesterday.? ? I did? apologize for your perception of the? treatment you received.? I have forwarded your concerns to the modality director for any/all corrective action.? ? At this point, this becomes a matter? for HR, and I cannot provide any details of the handling of your complaint, but can assure you this has been addressed.? I apologize if this is unsatisfactory to you, but this is company policy.? You have stated several times that the treatment was received because your sister has a disability; this? is simply not the case.? What the technologist attempted to? informed you at the time of services is correct in regards to the measurement(s) as well as the printer.? We never want a patient or patient’s relatives to feel they received sub-standard customer service, which is why I offered for you to come back at no charge for another ultrasound.? I? then informed you that you would need? to bring another order from your physician approving the exam.? This is standard protocol, as we cannot perform an exam (even a repeat exam) without your physician’s approval first.? When I explained this to you yesterday, you stated that I was useless and declined this resolution, stating you would rather contact your insurance company and abruptly ended the call.? As I attempted to inform you yesterday during our conversation, this is a standing offer and if/when you decide to obtain an order from your physician, I would be more than happy to assist you with a resolution.? Sincerely,? [redacted] **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] 2, and find that this resolution would be satisfactory to me I have received the refund last weekI really appreciate the response after a long time dealing with this issue Regards, [redacted] ***

12/15/-Patients credit card has been credited $ Please allow 3-days for this to reflect in the patient bank account

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?

I understand your concerns regarding your billing experience, and have thoroughly investigated your concerns It appears as though your address was entered incorrectly into the billing system, and although we sent a billing statement on 12/15/14, you obviously did not receive the first notice We have since corrected the address in our system, and do not anticipate any future issues regarding billing statements Secondly, we received the letter you sent as well as payment in full This was received on 05/07/ We will apply the payment to your account to reflect a zero (0) balance Should you receive another bill before the payment is posted, please disregard as it can take a few weeks to reflect payment in full to your account If you have any questions in the meantime, you can contact me at ###-###-####.Thank you for bringing your concerns to our attention Sincerely, [redacted]

I will investigate this complaint

I accept that the business is investigating the billing, but I would like them to concurrently investigate the issue that my physician has still not received any images from my MRI.Thank you

DearMrs [redacted] ,Upon review, exams total were performed on dates 01/(chest and shoulder) and 01/(chest - additional imaging) I do see the report requests additional imaging, but there are no notes or any indication that this was due to a technical error As a courtesy, I will have the chest x-ray charges from 01/($38.08) pulled from the collection agency and adjusted accordingly If you would like a follow up statement from SimonMed Imaging reflecting the changes, please contact [redacted] in our billing office at ###-###-#### in two weeks and she will be able to send you the updated statement.Sincerely, [redacted] Privacy Officer/Compliance Specialist

I will investigate the complaint?

This problem is now being resolved by Simon Med so I will withdraw my complaintThank you Regards, [redacted] On Mon, Dec 21, at 9:AM, Cherie [redacted] wrote:This problem is now being resolved by Simon Med so I will withdraw my complaintThank you

You stated that I would need another order from my doctor which would that not charge my INSURANCE? I will agree to a doctors note stating he approves and will allow the repeat ultrasound for better and more efficient results as long as there is no BILL to my insuranceIt is not my insurance companies fault that your employee acted as suchAnd I got upset when you responded by saying she should not have snapped at my sister but she has a job to do aiming she was interrupting the exam which the exam was over when this happened making excuses for your employees actions and implying she shouldn't have been talkingThat upsets me even more because she HAS A DISABILITY and she is a sweetheart but she literally CAN NOT stay silentThat doesn't mean she was being a nuisanceWould you imply that to someone who has tourrettes? And you never said YOU guys would cover the cost or said you'd be willing to redo it with my doctors permissionYou said there was no proof that the ultrasound was done improperly so you'd be happy to reschedule me at another office if I got another referral from my doctorIf you would like to redo the ultrasound free of charge to me AND my insurance to correct the poor treatment we received I'll be happy to accept that but I will not agree to you billing my insurance this was because of your employees poor treatment aND behavior of you get paid twice how did you guys make anything RIGHT? And last thing I hung up because you got an attitude with me and said you're not going to argue with me anymore because you couldn't explain to me how the procedure was done right with everything we went through

I have received documentation from SimonMed today, 8/10/16.? Per the response from SimonMed to the, I was to see a credit to my credit card account within 3-days as of 8/5/As of end of business today, 8/10/16, there is NO CREDIT to my account, nor any credit PENDING.Also, in the documents sent to me, it shows (3) claims with James M [redacted] (209) with the service date 5/26/16, that payments have been processed by insurance (see SimonMed_Doc)When I went on my insurance website and looked at my claim summary, I saw that SimonMed issued a duplicate claim for James M [redacted] (209) for $8/8/This was already processed as part of another claim that totaled? $4,(See attached James M [redacted] doc).Why are they trying to process that amount again if they say that all claims are processed and balance is $0?? To close this dispute, this is what I need to see happen:On the SimonMed Patient History Report, all claims for service date 5/26/need to show processed/paid in full with United Health Care and my account at $balance.? I need to see the credit due to me on my credit card processed.? ? ? ?

Just spoke to patient This has been refunded and resolved Please let the knowThank you, [redacted] SimonMed Imaging Privacy Officer & Compliance Assistant

This is not an an acceptable response as Wendy was supposed to call me when the claim had been submitted to [redacted] Supposedly your IT is already working to fix this billing issueI request that someone in management call me this week to tell me that my claim has already been sent to United Healthcare

I've been working with Simon Med since 3-22-I have had my appointment cancelled and reschedule twiceA reschedule attempt resulted in a "we have no record of your appointment", another reschedule was cancelled due to the machine being broken (still)I wasn't offered any other resolution or to go to another facilityWhen I reached out for the 5th time to call, someone came on the line and asked "what can I help you with?" I told them I was trying to reschedule again, and they put my on hold for minutes then I was hung up onI'm working under extreme pain of my lower back and I can't do anything about treatment until I get this diagnostic test completedThis is this one time- the other time they have had ultra sound techs call out and keep people waiting for hours past their schedule appointment since they have no continuity plans in place for these situations Do not use this businessThey are a disgrace to medical diagnostic imagining

Yes any Medical Records a patient has requested and signed for becomes theirsI cannot speak for [redacted] as I don't work for them

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] I have reviewed the? response made by the business in reference to complaint ID [redacted] 2, and find that this resolution would be satisfactory to me? I have received the refund last weekI really appreciate the response after a long time dealing with this issue.? Regards, [redacted] ?

Thank you for the clarification I was able to retrieve the estimate that we provided to the patient at the time of service I do understand the frustration, receiving a bill after you were estimated to have a zero responsibility In light of this information, I will adjust the bill by %50, making the patient responsibility $ I apologize for the confusion and incorrect information that was provided during the time of services I would like to assure you that our billing team has made great strides in correcting this issue not only in this situation, but for every patient We would also like to remind our patients that the estimate that we provide our patients, in simply that, an estimate and may not reflect the most up to date information from your insurance company Thank you for allowing me to resolve this matter to your satisfaction, and again, I do apologize for your frustrations Sincerely, [redacted] Privacy OfficerSimonMed Imaging

Phoenix scheduling centerworst customer service everI needed to schedule a CT scan for my broken wristFirst attempt the person told me the machine in Prescott Valley office brokenTried to get my ortho Doctor to send refer me elsewhereRefusedScene dulled again for Friday6pm on Thursday the appt scheduler called and said sorry machine is brokenNo offer to schedule elsewhere.I finally asked to be scheduled at the facility in Prescott for FridayI called Prescott twice to make sure machine was workingStaff in Prescott very helpful and kindBottom line is the scheduling people are absolutely awfulI would not recommend this company

I am another customer of SimonMed who has had many billing issues with them I changed my insurance information with the local office on Val Vista in Gilbert, AZ at the beginning of the year On two occasions I received bills and robocalls regarding an unpaid balanceAfter many phone calls to them and my insurance company, they had sent the bills to my old insurance company On the third occasion THEY did not send the proper billing information to the correct insurance company so my insurance denied payment Again many phone calls to correct the problem

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Address: 250 E Yale Loop #A, Irvine, California, United States, 92604-4697


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