SimonMed Imaging

You stated that I would need another order from my doctor which would that not charge my INSURANCE? I will agree to a doctors note stating he approves and will allow the repeat ultrasound for better and more efficient results as long as there is no BILL to my insuranceIt is not my insurance companies fault that your employee acted as suchAnd I got upset when you responded by saying she should not have snapped at my sister but she has a job to do aiming she was interrupting the exam which the exam was over when this happened making excuses for your employees actions and implying she shouldn't have been talkingThat upsets me even more because she HAS A DISABILITY and she is a sweetheart but she literally CAN NOT stay silentThat doesn't mean she was being a nuisanceWould you imply that to someone who has tourrettes? And you never said YOU guys would cover the cost or said you'd be willing to redo it with my doctors permissionYou said there was no proof that the ultrasound was done improperly so you'd be happy to reschedule me at another office if I got another referral from my doctorIf you would like to redo the ultrasound free of charge to me AND my insurance to correct the poor treatment we received I'll be happy to accept that but I will not agree to you billing my insurance this was because of your employees poor treatment aND behavior of you get paid twice how did you guys make anything RIGHT? And last thing I hung up because you got an attitude with me and said you're not going to argue with me anymore because you couldn't explain to me how the procedure was done right with everything we went through

I have received documentation from SimonMed today, 8/10/16.? Per the response from SimonMed to the Revdex.com, I was to see a credit to my credit card account within 3-days as of 8/5/As of end of business today, 8/10/16, there is NO CREDIT to my account, nor any credit PENDING.Also, in the documents sent to me, it shows (3) claims with James M [redacted] (209) with the service date 5/26/16, that payments have been processed by insurance (see SimonMed_Doc)When I went on my insurance website and looked at my claim summary, I saw that SimonMed issued a duplicate claim for James M [redacted] (209) for $8/8/This was already processed as part of another claim that totaled? $4,(See attached James M [redacted] doc).Why are they trying to process that amount again if they say that all claims are processed and balance is $0?? To close this dispute, this is what I need to see happen:On the SimonMed Patient History Report, all claims for service date 5/26/need to show processed/paid in full with United Health Care and my account at $balance.? I need to see the credit due to me on my credit card processed.? ? ? ?

Just spoke to patient This has been refunded and resolved Please let the Revdex.com knowThank you, [redacted] SimonMed Imaging Privacy Officer & Compliance Assistant

This is not an an acceptable response as Wendy was supposed to call me when the claim had been submitted to [redacted] Supposedly your IT is already working to fix this billing issueI request that someone in management call me this week to tell me that my claim has already been sent to United Healthcare

I've been working with Simon Med since 3-22-I have had my appointment cancelled and reschedule twiceA reschedule attempt resulted in a "we have no record of your appointment", another reschedule was cancelled due to the machine being broken (still)I wasn't offered any other resolution or to go to another facilityWhen I reached out for the 5th time to call, someone came on the line and asked "what can I help you with?" I told them I was trying to reschedule again, and they put my on hold for minutes then I was hung up onI'm working under extreme pain of my lower back and I can't do anything about treatment until I get this diagnostic test completedThis is this one time- the other time they have had ultra sound techs call out and keep people waiting for hours past their schedule appointment since they have no continuity plans in place for these situations Do not use this businessThey are a disgrace to medical diagnostic imagining

Yes any Medical Records a patient has requested and signed for becomes theirsI cannot speak for [redacted] as I don't work for them

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] 2, and find that this resolution would be satisfactory to me? I have received the refund last weekI really appreciate the response after a long time dealing with this issue.? Regards, [redacted] ?

Thank you for the clarification I was able to retrieve the estimate that we provided to the patient at the time of service I do understand the frustration, receiving a bill after you were estimated to have a zero responsibility In light of this information, I will adjust the bill by %50, making the patient responsibility $ I apologize for the confusion and incorrect information that was provided during the time of services I would like to assure you that our billing team has made great strides in correcting this issue not only in this situation, but for every patient We would also like to remind our patients that the estimate that we provide our patients, in simply that, an estimate and may not reflect the most up to date information from your insurance company Thank you for allowing me to resolve this matter to your satisfaction, and again, I do apologize for your frustrations Sincerely, [redacted] Privacy OfficerSimonMed Imaging

Phoenix scheduling centerworst customer service everI needed to schedule a CT scan for my broken wristFirst attempt the person told me the machine in Prescott Valley office brokenTried to get my ortho Doctor to send refer me elsewhereRefusedScene dulled again for Friday6pm on Thursday the appt scheduler called and said sorry machine is brokenNo offer to schedule elsewhere.I finally asked to be scheduled at the facility in Prescott for FridayI called Prescott twice to make sure machine was workingStaff in Prescott very helpful and kindBottom line is the scheduling people are absolutely awfulI would not recommend this company

I am another customer of SimonMed who has had many billing issues with them I changed my insurance information with the local office on Val Vista in Gilbert, AZ at the beginning of the year On two occasions I received bills and robocalls regarding an unpaid balanceAfter many phone calls to them and my insurance company, they had sent the bills to my old insurance company On the third occasion THEY did not send the proper billing information to the correct insurance company so my insurance denied payment Again many phone calls to correct the problem

November 23, Revdex.com E Missouri Ave, Phoenix, AZ RE: Complaint ID # [redacted] To Whom it May Concern: I have investigated the complaint from Mr [redacted] and it appears that he was initially quoted for a different CPT code which explains the high dollar amount differenceDue to this, we will be honoring the original quoted price of $for the exam We sincerely apologize for the confusion and any frustration that may have resulted from thisUltimately, patient care and satisfaction is our top priorityWe hope Mr [redacted] is pleased with this outcome and considers using SimonMed Imaging for future services Sincerely, Carley R [redacted] Compliance Specialist ECamelback Road, #Scottsdale, AZ ###-###-#### [redacted]

resolved issue with patient

this is the same generic response you keep giving everyonewhen I asked to speak with someone who could verify my benefits before making an appointment my insurance company should have been calledNot ran through your own private, "state of the art", unverified systemYou have had payment from my insurance company since 5/31/according to your billing departmentMy check should be in the mail today and delivered to me in at most weekI will not be using your company again and I will be sure to share this experience every chance I getI think the next step will be to inform my insurance company of your billing practices and see what options I have through them

Revdex.com Serving Central? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? May 12, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org ? RE: Complaint ID#: [redacted] ? ? Dear Sir or Madam: ? We sincerely apologize for the error in billing surrounding the [redacted] recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit? We have reviewed and investigated the complaint and will ensure the patient does not receive bills for her services done 10/30/and 10/19/? We have been working directly with the patient to obtain the necessary information to bill the correct insurance companyThe patient has provided the necessary information and was informed that her account will be monitored as we await the denial from the out-of-network insurance companyUpon receipt of the denial, any remaining balance will be written off and the patient will be notified once this is completed? Again, we sincerely apologize for the error in billing surrounding Ms [redacted] recent exam at SimonMed ImagingWe hope Ms [redacted] is pleased with this outcome and considers SimonMed for future imaging services? ? Sincerely, ? ? ? ? Carley O [redacted] Operations Specialist [redacted] Scottsdale, AZ

Revdex.com Serving Central June 15, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the confusion in billing surrounding [redacted] ’s recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed with the insurance company that the claim was denied in error and reprocessed on 6/2/We were informed the insurnae made a payment on 6/13/and the patient’s total responsibility is $Once we receive the insurance payment, a new bill will be promptly mailed to Mr [redacted] Again, we apologize for the confusion surrounding Mr [redacted] ’s recent visit with SimonMed ImagingWe hope Mr [redacted] is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O [redacted] Operations Specialist E Camelback Rd Ste#Scottsdale, AZ Tell us why here

Revdex.com Serving Central November 10, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919- arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the confusion in billing surrounding the amount due for Mr [redacted] recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and our records indicate that the claim was processed out of network for the exam dated 8/17/At this time, we have placed a call out to the insurance company to obtain further information on why this claim was processed out of networkOnce we have additional information regarding this, a second response will be promptly submitted Again, we apologize for the confusion surrounding the amount due for Mr [redacted] recent exam at SimonMed ImagingWe are working to ensure this is promptly resolved for MrScottUltimately, our patients care and satisfaction is our top priority Sincerely, Carley R [redacted] Compliance Specialist [redacted] Scottsdale, AZ

Mrs [redacted] ,Again, I can set up an appointment for you with a physicians order, a note will not suffice This will not be billed to your insurance for the secondary exam, as stated previously Please contact me at ###-###-#### if I can be of further assistanceSincerely, Amy Z

Revdex.com Serving Central ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? June 27, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org ? RE: Complaint ID#: [redacted] ? Dear Sir or Madam: ? We sincerely apologize for the error in authorization surrounding the recent exam for Mr [redacted] at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit? We have reviewed and investigated the complaint and have confirmed that the full refund of $will be received within weeks? Again, we apologize for the error surrounding the authorization for Ms [redacted] recent visit with SimonMed ImagingWe hope Mr [redacted] is pleased with this outcome and considers SimonMed for future imaging services? ? Sincerely, ? ? ? ? Carley O’ [redacted] Operations Specialist [redacted] Scottsdale, AZ

November 23, Revdex.com E Missouri Ave, Phoenix, AZ RE: Complaint ID # [redacted] To Whom it May Concern: I have investigated the complaint from Mr [redacted] and it appears that he was initially quoted for a different CPT code which explains the high dollar amount differenceDue to this, we will be honoring the original quoted price of $for the exam We sincerely apologize for the confusion and any frustration that may have resulted from thisUltimately, patient care and satisfaction is our top priorityWe hope Mr [redacted] is pleased with this outcome and considers using SimonMed Imaging for future services Sincerely, Carley R [redacted] Compliance Specialist ECamelback Road, # Scottsdale, AZ ###-###-#### [redacted]

on 11-23-a check was sent out to patient at: [redacted] In the amount of $