SimonMed Imaging

resolved issue with patient

this is the same generic response you keep giving everyonewhen I asked to speak with someone who could verify my benefits before making an appointment my insurance company should have been calledNot ran through your own private, "state of the art", unverified systemYou have had payment from my insurance company since 5/31/according to your billing departmentMy check should be in the mail today and delivered to me in at most weekI will not be using your company again and I will be sure to share this experience every chance I getI think the next step will be to inform my insurance company of your billing practices and see what options I have through them

Revdex.com Serving Central? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? May 12, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org ? RE: Complaint ID#: [redacted] ? ? Dear Sir or Madam: ? We sincerely apologize for the error in billing surrounding the [redacted] recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit? We have reviewed and investigated the complaint and will ensure the patient does not receive bills for her services done 10/30/and 10/19/? We have been working directly with the patient to obtain the necessary information to bill the correct insurance companyThe patient has provided the necessary information and was informed that her account will be monitored as we await the denial from the out-of-network insurance companyUpon receipt of the denial, any remaining balance will be written off and the patient will be notified once this is completed? Again, we sincerely apologize for the error in billing surrounding Ms [redacted] recent exam at SimonMed ImagingWe hope Ms [redacted] is pleased with this outcome and considers SimonMed for future imaging services? ? Sincerely, ? ? ? ? Carley O [redacted] Operations Specialist [redacted] Scottsdale, AZ

Revdex.com Serving Central June 15, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the confusion in billing surrounding [redacted] ’s recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed with the insurance company that the claim was denied in error and reprocessed on 6/2/We were informed the insurnae made a payment on 6/13/and the patient’s total responsibility is $Once we receive the insurance payment, a new bill will be promptly mailed to Mr [redacted] Again, we apologize for the confusion surrounding Mr [redacted] ’s recent visit with SimonMed ImagingWe hope Mr [redacted] is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O [redacted] Operations Specialist E Camelback Rd Ste#Scottsdale, AZ Tell us why here

Revdex.com Serving Central November 10, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919- arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the confusion in billing surrounding the amount due for Mr [redacted] recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and our records indicate that the claim was processed out of network for the exam dated 8/17/At this time, we have placed a call out to the insurance company to obtain further information on why this claim was processed out of networkOnce we have additional information regarding this, a second response will be promptly submitted Again, we apologize for the confusion surrounding the amount due for Mr [redacted] recent exam at SimonMed ImagingWe are working to ensure this is promptly resolved for MrScottUltimately, our patients care and satisfaction is our top priority Sincerely, Carley R [redacted] Compliance Specialist [redacted] Scottsdale, AZ

Mrs [redacted] ,Again, I can set up an appointment for you with a physicians order, a note will not suffice This will not be billed to your insurance for the secondary exam, as stated previously Please contact me at ###-###-#### if I can be of further assistanceSincerely, Amy Z

Revdex.com Serving Central ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? June 27, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org ? RE: Complaint ID#: [redacted] ? Dear Sir or Madam: ? We sincerely apologize for the error in authorization surrounding the recent exam for Mr [redacted] at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit? We have reviewed and investigated the complaint and have confirmed that the full refund of $will be received within weeks? Again, we apologize for the error surrounding the authorization for Ms [redacted] recent visit with SimonMed ImagingWe hope Mr [redacted] is pleased with this outcome and considers SimonMed for future imaging services? ? Sincerely, ? ? ? ? Carley O’ [redacted] Operations Specialist [redacted] Scottsdale, AZ

November 23, Revdex.com E Missouri Ave, Phoenix, AZ RE: Complaint ID # [redacted] To Whom it May Concern: I have investigated the complaint from Mr [redacted] and it appears that he was initially quoted for a different CPT code which explains the high dollar amount differenceDue to this, we will be honoring the original quoted price of $for the exam We sincerely apologize for the confusion and any frustration that may have resulted from thisUltimately, patient care and satisfaction is our top priorityWe hope Mr [redacted] is pleased with this outcome and considers using SimonMed Imaging for future services Sincerely, Carley R [redacted] Compliance Specialist ECamelback Road, # Scottsdale, AZ ###-###-#### [redacted]

on 11-23-a check was sent out to patient at: [redacted] In the amount of $

It has been a week and the company has not contacted me via email, phone, or postal mail

My doctor ( [redacted] ***.) sent me to Simon Med in Mesa/Greenfield for an x-ray when his office x-ray tech was illHis office forwarded ALL my information, including the specifics of my workmans compI arrived at 9:a.m., (there were patients in the waiting room), and told them that my doctor had sent meThey asked my name, and had my file right thereThe receptionist asked for an insurance card, and a picture I.D., and gave me a form to fill outI sat there for an HOUR, and ONE patient was called back during that timeBy that time, another or people were waiting as wellFinally, the receptionist called me, and said that she was waiting for my insurance authorizationI told her that this was a workmans comp claim, (which was right in front of her), and she slapped me with an attitude, asking me why I had bothered giving her my insurance cardI replied, "because you ASKED me for it!" She (obviously disgusted with me) told me that it was going to take awhile to look into itI asked for my license and insurance card back, and leftI went back to my doctors office, and told them what had happened, and we decided I would go elsewhere for my x-raySimon Med had all my comp information, and rather than doing her JOB, and looking at the info my doctor sent, she tried to make ME sound like the incompetent itTHAT made me angrier than losing an hour of my life waiting for a simple elbow x-ray

I will investigate with billing

Let me send this to billing to investigate

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does,... will consider this complaint resolved. Regards, [redacted] I've spoken with billing and they have not been helpful whatsoever and when I did speak with them 40 days ago they said I should hear from them within 72 hours and didn't until a few days ago to find out they sent my account to collections which they said they would hold and not do anything until they heard from facility.

I do not want my bills submitted to insuranceI have stated that since day oneI need to pay for my medical out of pocket as my insurance does not cover anythingI have cancelled my insurance as they are a scam of a company

Unfortunately, I am unable to locate this patient in our EMR. I would like to request additional information (ie., alias, date of birth, or other indentifiers) to be able to assist in resolving this matter. Thank you, [redacted] Privacy Officer

It looks like the claim has been retracted from the insurance and the prices were reducedThe self-pay reduction has been applied and the patient no longer has a balance on her accountI have attached a copy of the itemized bill stating the account no longer has a balance at this timePlease let us know if we can do anything else. Brooke D [redacted] Billing Administrator

Revdex.com Serving Central February 23rd, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for Mr [redacted] at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visitWe have reviewed and investigated the complaint and have confirmed that there was a refund mailed out on Monday, January 23rd 2016, for the amount of $Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount dueAn attempt has been made to reach out to Mr [redacted] regarding his recent experience to personally apologize for what has happenedWe hope Mr [redacted] is pleased with this outcome and considers SimonMed for future imaging servicesSincerely, Carley O’L [redacted] Operations Specialist [redacted] ***

The patient’s credit card has been credited $ Please allow 3-business days for this to reflect in the patient’s bank accountBelow is your requested receiptThank you

I apologize for the delay in your refund. I have confirmed your refund is due in the amount of $348.71. You should receive your within week, however, due to the holiday, there may be a slight delay. Should you have additional questions, please reach out to our billing office directly at ( [redacted] and Brenda will be more than happy to assist you. Sincerely, Amy Z [redacted]