SimonMed Imaging

In Casa Grande location I was scheduled for imaging Mar 14. A call the night before said there was no tech available. Rescheduled for Mar 24. Received a message the morning of; No tech available. Rescheduled again for Apr 7. Received a confirmation email. I went inside and was told the tech was helping in another room and couldn't do my imaging. They said they tried to call me, but I received none. Also, my father had a scan scheduled last year and was told upon arrival there was no tech available. So had to reschedule.
This is unacceptable to be treated this way. A lot of people are frightened by possible bad news and SMI needs to support them, not make their anxiety worse.

I had an MRI done December 28, 2021; made a payment towards co pay $250-received EOB I owe nothing. I have called every month at least 2x's a month. Names, dates and times taken down-still no refund-said they haven't gotten paid by the insurance company. Who's problem is this? Not mine when I have an EOB saying I owe nothing. Wish I could charge them interest.

Called
1.19.2022 12:360pm spoke with Nicole
2.1.2022 1:52pm Ranesha
2.8.2022 12:13pm Jasmine
2.23.2022 1:33pm Shelly
3.4.2022 10:50am Deanna
3.15.2022 5:53pm Devon
4.1.2022 12:03 Martiza

I WILL NEVER PAY IN ADVANCE AGAIN AND/OR USE SERVICES-I will tell all my friends about this company. This is wrong in so many ways.

A week ago, my doctor ordered a CT of my chest, STAT. I have been on the phone with SimonMed folks 6 different times scheduling and rescheduling. Yesterday, they confirm my appointment. I ask if it's been approved by the insurance and of course, it hasn't yet. But, they happen to have a wonderful deal if I pay $150 cash, they will do if for me but the deal ends Monday and I can't turn it in to my insurance. Today is Friday. Funny, they did the exact same thing with my boyfriend. No approvals but they had a deal for him too. Because I'm sick of talking to them and rearranging my schedule, I agree to the deal and come to my appointment the next morning. Sure enough, they've pulled the guy who does the CT scans from my location to another location so I'm out of luck after taking time off work to have it done. Not only that, every time I've gone in to check in when I've used them in the past, they take an inordinate amount of time checking each person in. So here's what I recommend: USE BANNER IMAGING. They actually will work to try and get you approved and don't suggest the sneaky cash deals that you can't use against your insurance. Check-in time in never more that a minute or two. Scheduling is easy and fast. BANNER IMAGING IS THE WAY TO GO.

I have had it with all the lies and double talk. im due a refund of 379.77!
every person I have spoken to has agreed a refund is due.
spoke to Chase on Oct.11 2021was told 5 to 10 business days,spoke to Tiffany on Nov 2 she also stated I was due a refund of 379.77. After being on hold for 1 hour just to speak to rep, she states a refund of only in check form and a wrong amount for refund.
it has become clear that this billing dept is inapt in being honest with the consumer.
be aware been round and round I just want the refund owed!
this is outrages myself to no end.
I will be contacting the better business

Called to make an appointment, was given a web site to make my own reservation. After an hour of trying called back and was only able to leave a voice mail. Had to wait a day to speak to a real person.
Showed up at my appointment early for an MRI an have been waiting 3 hours...apparently the tech takes longer than scheduled for each scan. Another customer said they waited over 2 hours last week. While waiting another customer came in saying customer service said they could do a walk in mamogram...they cannot. Several people with x-ray appointments were turned away because they dont make appointments. It is a walk in only procedure and they had too many people waiting. Poor staff was berated by several customers who also had been waiting for hours.

It took more than 2 hours with two customer service schedulers to book an appointment. I arrived at appointment early and was not checked in until 50 minutes after my arrival time only to be told that I did not have an appointment after all. This has happened in prior years as well. Definitely not returning to Simon med. Only the incredibly incompetent seem to be employed there.

I am a caregiver for a very frail elderly man. I took him to the Simon Med in Sun City West to get a knee x-ray on June 14th, 2021. I called beforehand to see if I could make an appointment. I was told they only take walk-ins. When we got there, there were at least 6 people standing in line before us to check in. When we finally got to check in we were told it was a 2 hour wait because they only have one technician! How can you run a facility of this magnitude and only have one technician? We are in a retirement community and these are old, frail, very sick people and it's a 2 hour wait! It was hotter than Haiti's in there also, so we decided to come back first thing on Wednesday morning when they open at 0800 am.
I returned on Wednesday, June 16, 2021 and was there at 0800 am and there was already at least 6 people already checked in. The lady behind the counter never acknowledged my presence and made me stand there for 6 minutes before she waited on me. A good morning or hello would have been nice. After we got checked in it was already a 30 minute wait. I just can't fathom the way healthcare has changed and how people are being treated. I am a patient advocate and I fight so hard for my clients! This just really makes me sad. There are so many people out there looking for work, so to have only one technician absolutely makes no sense to me. Put yourself in our shoes and see how you like it! It truly sucks!

I went to Simonmed location in Tempe Arizona April 27, 2021 I was charged $183.36 for the service I received which I promptly paid with my Flexible Spending Account money, when I received the Explanation of benefits from my Blue Cross Blue Shield of Arizona Insurance it showed that the contracted rate they had negotiated with Simonmed was $159.22, there for they had over charged me $24.14, no big deal right? they will refund those moneys to my FSA card, well NOOOOT! here we are over a month ago, I started calling on 5/5/21, and since then I have talked to 8 different individuals at their billing office and I have yet to see those moneys go back to my card, which is currently on hold due to the fact that I have not substantiated the use of those $24.14 dollars, and if anyone knows how FSA, HRA, or HSA works, you would know that the Government is very strict on the use of that money! So here I am with my FSA card on hold, unable to use any of the rest of the money I have there because this SIMONMED company will not let go of lousy $24.14 and have given me the run around for well over a month! Yes I can pay those moneys back to my card, with my own money, and have it un blocked, but why should I?😡 It is the principle, the fact that this company does this to a lot of people that do not know how all this really works, and hold on to money that does not belong to them is irritating!😤 My advice to you is do not pay them ahead of time, have them bill you, and contact your insurance to see what will be the contracted rate they have with your insurance and do not pay a CENT MORE! This company is clearly showing that they do not respect the contracts they sign with the insurance carriers, and if they do not respect them, they do not respect you! They are being reported to BCBS OF Arizona, our company Broker, and will put a complaint with the IRS

Beware! I've gone 3x now to Simonmed and not once has there not been a big problem. Their people are not trained well. You will get to your appointment only to find out they have scheduled you at the wrong facility or they need more medical records than they originally mentioned. You will get no help from the staff or management. This is just a mill - get them in - get them out - get paid. There is no interest in you personally and your health is not a priority. Caveat emptor.

have tried to schedule MRI at Simon Med in Daly City, CA, for 3 weeks. Just keep getting run-arounds and/or, recently, no responses to several voice-messages. I have now been trying to schedule online and, after trying several times to create a log-in profile, have now been on their chat queue for about 2 hours. Your response team in either understaffed and/or not interested in providing decent customer service.

Had an x-ray I needed to get for a back injury, you cant schedule X-rays for some itic reason. Because of the injury I sustained I cant drive myself and rely on uber so when I was told the wait for an x-ray was TWO AND A HALF HOURS I had no choice but to wait or pay 2x in travel costs to come back later with no guarantee of a timely screening.
Fast forward a few days and my second Dr added some MRIs, I was glad to hear that you CAN schedule MRIs, That being said 25 min into a 50 min MRI it is so hot inside the machine that I asked twice how long I had left to wait, they didn't respond until I had to move my arm away from the heat of the table under me. They seemed completely oblivious to the heat inside the machinery and gave me raised eyebrows at how I was pouring sweat upon getting let out. When I got home I received 8 different emails informing that my screenings and Dr.s note were available, I use the links sent to me in the email but big surprise their website is broken and I was informed by their "chat support" I would have to email them to ask for my own information to be sent to me. DO NOT GO TO SIMONMED IF YOU CAN HELP IT they do not seem to care at all about your pain as illustrated by their cheap wooden frame chairs with no support in the lobby, their long wait times, and broken patient website.

I Had an MRI ( very important one)
I gave one star because they did perform the procedure ( I think..)
Without the results the procedure is useless
I never heard back from them not even after 8 days, 3 phone calls, 3 submissions of release of medical records, 4 actual visits to the office.
As for their telephone service...it's almost as good as non existent...after on hold for45 mins you can leave a call back number but you won't get a call back

Yeah...let's blame it to COVID-19...what a joke!

Total incompetence

Mammogramm, 03/09/2020 5410 Thunderbird , Glendale , az
I walked in was greeted by a nice Tall Black women, (no name tag) , she was having some computer probelms, but assured me she would be right with me, she did , as I was standing at the desk , The lady sitting next to her , ( very long blonde hair) , she had taken a stapler, and a tape dispenser, and set next to the ladies printer/scanner who was working with me , she in turn said these are not hers ,a and set them back over on this other ladies desk, she in turn picked up both the stapler and the tape dispenser and threw them both in a corner , acting like a 2 year old, I finished checking in, sat down to wait my turn, another lady came in , walked to the desk , and again this blonde woman told her in a very rude tone, to go wait in line, the lady sat down, another lady with her husband came in, they walked right up to the desk ,( of the black woman) and was greeted in a very nice manner, another man , had stood behind the young lady , waiting his turn, the blonde again , told the woman who sat down ," I said to wait in line right here! the man was waiting very nicely to turn his paperwork back in, she told him , You don't have to wait in line for that just give it to me,! and then rudely said NEXT in line, I don't care if this Blonde lady was called in from another site, or had a bad morning, or just flat hates her job. but she does not need to work at the front desk with patient's . I would put her in a basement with no human contact. If this is how you want your business represented , then continue with rude employees . I for one will never go to this location again,
susi tate

For complaint on [redacted] we have done our investigation and due to privacy issues with our employee we cannot discuss the outcome I have sent to medical records a request to have films sent per ***’s request to the doctor specified

Revdex.com Serving Central November 11, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919- arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the billing confusion surrounding the time of service payment for Mrs [redacted] at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that the credit card used at time of service was refunded on 11/11/in the amount of $Our records indicate that the patient paid $at TOS and her out-of-pocket responsibility was $for her exam Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we sincerely apologize for the frustration surrounding the time of service payment for MsWolt’s recent exam with us and ultimately, our patients care and satisfaction is our top priorityWe hope Ms [redacted] is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley R [redacted] Compliance Specialist [redacted] ***

Mrs [redacted] ,Again, I can set up an appointment for you with a physicians order, a note will not suffice.? This will not be billed to your insurance for the secondary exam, as stated previously.? ? ? Please contact me at ###-###-#### if I can be of further assistance.? Sincerely,? ? ? Amy Z

I have been in contact with this customer and billing which I did forward the complaint too was to handle this and bring this up to date.? I will follow up with billing department and call the patient

Dear Valued Customer,? I apologize for the confusion regarding your recent bill.? The current balance is not for the diagnostic mammo, as we do not bill for exams not provided.? This balance was resubmitted to your insurance due to requested updated information.? The current balance on your account is pending until we receive an update from your insurance company, which typically takes business days.? Please reach out to our billing department after the window should you have additional questions.? They can be reached at (480) 809-4350.? ? Sincerely,? ? Amy Z.? ? ? ? ?

Thank you for reaching out to usMrs [redacted] does not have a balance with us at this time, due to her claim still pending with the insuranceWe have checked to verify that it was billed to the correct insurance and resubmitted the claimThe patient will be notified after the insurance processes the claim if any payment is due per her EOBPlease let us know if there is anything else we can? assist with.? ?

Revdex.com Serving Central November 11, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the billing confusion surrounding the time of service payment for Mrs [redacted] at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that the credit card used at time of service was refunded on 11/11/in the amount of $Our records indicate that the patient paid $at TOS and her out-of-pocket responsibility was $for her exam Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we sincerely apologize for the frustration surrounding the time of service payment for MsWolt’s recent exam with us and ultimately, our patients care and satisfaction is our top priorityWe hope Ms [redacted] is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley R [redacted] Compliance Specialist [redacted] ***