SimonMed Imaging

I had several X-rays in early 2023. They requested $124.20 up front and I used my flexible spending account card to pay it. However, when the claims were processed, there was 0 patient liability. And the card was flagged for more information that I cannot provide. We called several times, the billing department is a call center, no information is available and they were never going to notify me of the credit on my account, according to the rep. I have been around and around, but so far no refund has been issued, they give the same answers and will not give me a supervisor or manager to speak to. At this point, the payment is being flagged as fraud and reported to the IRS as taxable income. I have no other recourse, and these people are laughing all the way to the bank. They make up amounts to charge up front for all of their services and then refuse to provide any details as to what the prepayment was for. I used to love this imaging center but when they sold to Simonmed, I am now never doing business with them again. Beware, anything to do with Simonmed is a huge scam. I would give 0 stars if I could, they are the worst billing experience I have ever had to deal with.

I am 65. So I have had many people injecting things into my body and drawing blood out. So I was quite surprised when this visit cause such pain and distress on my arm and body. During the procedure it felt as if the attendant stuck me several times. There was an unusual amount of pain at the injection site. My doctor had requested two different MRIs with contrast. When I arrived they informed me that I was only scheduled for 1 MRI and needed to make a second appointment to do the 2nd one. Clearly it would have been better to have done both at the same time. But clearly two times would generate more income for them. They disregarded my time and my doctors request adversely affecting my health having to wait to get results until another appointment was made. To be honest I did take my time to make a second appointment as I was trying to figure out if my experience the first time was the normal procedure when getting an MRI w/contrast or if the attendant hurt me while injecting contrast. I still do not know the answer to that but after 21 days with some pain and two red spots at the injection site I schedule the 2nd appointment. When I explained my concerns, and that I was willing to do the contrast again, they chose to not do the contrast and suggested I take benadryl for a allergic reaction. This was twenty-one days after the procedure. I told them that I would take the risk for a good picture. People don't get MRIs every day. But they refused to provide that service. You don't have to be a doctor to know that if this was a case of an allergic reaction, it would be a little late for benadryl. It is now 31days since the initial injection and I still have two red dots at the injection site and some residual pain. Never in 65 years have I been treated so rudely or experience such a lack of concern for the patient and the testing results.
I really don't know what happened during this procedure but I do know that rather than figure it out and provide the requested service SimonMed would prefer to take the $ and make room for the next victim.
AVOID THIS PLACE is my prescription. Los Gatos CA.

never got as far as billing so can't add to previous comments regarding that. Went to 1st location at 4pm to find locked door, no sign; went to 2nd location to be told that "the line was too long, no more xrays today".
next day, checked website continuously 30 minutes before leaving: 1st location said 0 waiting, 2nd one said 4. Arrived at 1st location at 3:19; note on door said no xrays after 3:30, but sullen young lady said the line "is too long, so not taking any more".
This place is HORRIBLE! They don't close til 5 pm! Two days and 3 tries and can't get an xray without taking a day off? Ridiculous!

Desk staff was rude and all but rolling her eyes at me when I told her the price I had confirmed with my ins co was $70 less than they were asking for. I paid it anyhow as I needed this scan. Well, so sorry, the printer is out of ink, can’t print you a receipt. Hmmm, very suspicious. Over an hour after appt time another pt walked in for same test and was told the machine was broken, no one else was told this. I walked up and told them to reverse or void those charges, I would be going elsewhere. A different desk staffer did void the charges so I had her take a picture of the computer screen on my phone as proof it was supposed to be reversed that day. This was just one visit, I have many horror stories of this company, I suggest you find a different imaging group for your needs as if you find yourself with Simon-Med you will be treated terribly and ripped off to boot. Wish I could submit this with zero stars.

worst ever imaging. I have been on phone exactly 7 hours today. Starting at 10 a.m. I had appointment tomorrow at 10. They verified my appointment via text. Than they called and cancelled saying it wasn't approved. I gave them authorization number 5 different times.. I spoke with 10 different people and was given run around telling me to call many and got nowhere. They promised they would not cancel and would call me if they had to do so. Everything seemed to be straightened out than I called to verify appoint. They cancelled after being in pain for 9 weeks and waiting weeks for appointment. NOT! I will not ever ever go to them as of now

So 2 years ago, my wife was deathly ill. She was scheduled for a lung x-ray. It was hot and it was outside waiting since she was sick and the waiting room was full. They said if we left we would lose our place in line. I just wanted her to get somewhere cool. Fast forward to today. They do NOT schedule X-ray. First place said, oh we don't have an x-ray tech. They "might" show up this afternoon. Went to another and was told 1.5 hour wait. She said there was a "couple" ahead of me. I snuck out and did some errands. an hour later the x-ray tech said I'm sorry, but I'm doing double duty and I'm the only one here. There were 19 people ahead of me. They clearly lied and they clearly do not value your time! I left.
My wife left after her x-ray, was admitted to a hospital where she stayed in critical care for 5 days!

AVOID JOHN SIMON'S PUZZLE PALACE! I wouldn't go to SimonMed if my life depended on it, their knowledge of Consumer and Patient rights is abysmal. The absolute worst in customer service, a million questions trying to set up an appointment, most of which are unnecessary and intrusive. Once you get there you end up waiting for at least 20 to 30 minutes. Then the clinicians are short, ill-tempered and not at all concerned with any physical limitations you might have. Then, after all of that is over and done with, 8 out of 10 times they will ignore all the billing information they give you and create a nightmare that can last for months.

On June 2, 2022, I had a mammogram. The normal procedure has been to notify patients of the outcome in writing. The most they have said in the letter is if the results were normal or not. I never received anything and called Simon Med. For reasons nobody can explain to me, they now claimed they DO NOT notify the patient! When I asked to speak to a supervisor, I was told he/she was too busy. I did contact my physician who stated he got the results. I was further informed that by state law, I HAVE TO BE INFORMED BY SIMON MED! Next year, I will be going to another imaging facility.

I have been to SimonMed at 2 locations. E. Flamingo and Mountain Vista in Henderson. I had an MRI on my left shoulder in November 2021. They placed me in the MRI with my left arm over my head with a sand bag to hold it. I was it that position for 15 minutes and the MRI was not working. They brought me out and I could not lift my left arm. I had to lift it with my right arm to bring it down. They did this 2 more times and was unable to get the MRI to work. I was in extreme pain, my arm was numb and I was sweating profusely. They finally got the MRI with my arm by my side on the 4th attempt.
Next: I went to get an MRI again on my left shoulder on May23rd at the Henderson location. This time I was wrapped in some thick plastic blanket. I was moved over to the right so they could get the angle they wanted. My right arm was placed over my head and placed in a very uncomfortable position. This MRI went on for 45 minutes. My arm went to sleep and my right shoulder joint was aching very badly and I kept yelling how much longer as I was in extreme pain. I wanted to wait until the MRI paused, so they could get as much as they could. When it paused I began squeezing the emergency bulb to get out. Fortunately they were done. I could not lift my arm or make it do what I wanted. They right shoulder was numb with NO feeling. Although my I am getting better after 5 days my right shoulder is still numb and I have seen a doctor to see if there is any permanent damage. I have also seen a physical therapist. It is a wait and see at this time. I will NEVER go to any of their facilities again and will NOT recommend they. I was there for a workmen's comp issue and have informed them what happened. I have not heard back as yet. If you go to SimonMed, I wish you luck.

If I could give these FOOLS no stars I so would. I booked an appointment, went to the appointment bright and early. I checked in, hand over my referral only to be told-"Wrong body part". Are you kidding? I have it clearly stated. I call my Dr and Insurance. They said Simonmed put it into the system incorrectly.
My Dr calls and confirms the body part. I go to the next appointment-STILL WRONG BODY PART. Fuming I call then to make a THIRD appointment. I was hung up on twice and yelled at and mocked by the third scheduling agent. I make the appointment with a Manager who was so rude himself. I ask him to check to see if the correct body part is entered. He says "Cant tell' make the appointment and we will see. What kind of answer is that. So unhelpful and disgusting customer service.
TODAY: A phone call " This Brianna from Simonmed, we have no tech, we have to reschedule you" all in a most unprofessional ghetto speech. She made no effort to make another appointment, I am again at the bottom of the barrell. She says 5/12 at 3pm. I cannot do that time as I work, I require 7:45am. She then says she has a 7am. Again I asked her to check for the next available at 7:45am. She refused to check. I then asked for a Supervisor. She tells me SHE IS the SUPERVISOR. You have got to be kidding. Simonmed-Brianna needs to be FIRED. She is a complete disgrace.
I will never return to SimonMed, they are a complete and utter waste of space. They have no corporate customer service, no accountability for employees.
If you want to be treated by a piece of garbage, this is the place to go.

Run, don't walk. Most unorganized company I have EVER come across. They wait until the day before or the day of the appointment to start the process of requesting an authorization from the insurance company. One appointment I drove 30 minutes to get there and find out they don't have authorization. This has happened 4 times. Nobody has a clue what they are doing and they don't care! And waiting for over an hour isn't unheard of for them. Unfortunately, this is the only imaging center my insurance uses. Might have to change insurance companies.

In Casa Grande location I was scheduled for imaging Mar 14. A call the night before said there was no tech available. Rescheduled for Mar 24. Received a message the morning of; No tech available. Rescheduled again for Apr 7. Received a confirmation email. I went inside and was told the tech was helping in another room and couldn't do my imaging. They said they tried to call me, but I received none. Also, my father had a scan scheduled last year and was told upon arrival there was no tech available. So had to reschedule.
This is unacceptable to be treated this way. A lot of people are frightened by possible bad news and SMI needs to support them, not make their anxiety worse.

I had an MRI done December 28, 2021; made a payment towards co pay $250-received EOB I owe nothing. I have called every month at least 2x's a month. Names, dates and times taken down-still no refund-said they haven't gotten paid by the insurance company. Who's problem is this? Not mine when I have an EOB saying I owe nothing. Wish I could charge them interest.

Called
1.19.2022 12:360pm spoke with Nicole
2.1.2022 1:52pm Ranesha
2.8.2022 12:13pm Jasmine
2.23.2022 1:33pm Shelly
3.4.2022 10:50am Deanna
3.15.2022 5:53pm Devon
4.1.2022 12:03 Martiza

I WILL NEVER PAY IN ADVANCE AGAIN AND/OR USE SERVICES-I will tell all my friends about this company. This is wrong in so many ways.

A week ago, my doctor ordered a CT of my chest, STAT. I have been on the phone with SimonMed folks 6 different times scheduling and rescheduling. Yesterday, they confirm my appointment. I ask if it's been approved by the insurance and of course, it hasn't yet. But, they happen to have a wonderful deal if I pay $150 cash, they will do if for me but the deal ends Monday and I can't turn it in to my insurance. Today is Friday. Funny, they did the exact same thing with my boyfriend. No approvals but they had a deal for him too. Because I'm sick of talking to them and rearranging my schedule, I agree to the deal and come to my appointment the next morning. Sure enough, they've pulled the guy who does the CT scans from my location to another location so I'm out of luck after taking time off work to have it done. Not only that, every time I've gone in to check in when I've used them in the past, they take an inordinate amount of time checking each person in. So here's what I recommend: USE BANNER IMAGING. They actually will work to try and get you approved and don't suggest the sneaky cash deals that you can't use against your insurance. Check-in time in never more that a minute or two. Scheduling is easy and fast. BANNER IMAGING IS THE WAY TO GO.

I have had it with all the lies and double talk. im due a refund of 379.77!
every person I have spoken to has agreed a refund is due.
spoke to Chase on Oct.11 2021was told 5 to 10 business days,spoke to Tiffany on Nov 2 she also stated I was due a refund of 379.77. After being on hold for 1 hour just to speak to rep, she states a refund of only in check form and a wrong amount for refund.
it has become clear that this billing dept is inapt in being honest with the consumer.
be aware been round and round I just want the refund owed!
this is outrages myself to no end.
I will be contacting the better business

Called to make an appointment, was given a web site to make my own reservation. After an hour of trying called back and was only able to leave a voice mail. Had to wait a day to speak to a real person.
Showed up at my appointment early for an MRI an have been waiting 3 hours...apparently the tech takes longer than scheduled for each scan. Another customer said they waited over 2 hours last week. While waiting another customer came in saying customer service said they could do a walk in mamogram...they cannot. Several people with x-ray appointments were turned away because they dont make appointments. It is a walk in only procedure and they had too many people waiting. Poor staff was berated by several customers who also had been waiting for hours.

It took more than 2 hours with two customer service schedulers to book an appointment. I arrived at appointment early and was not checked in until 50 minutes after my arrival time only to be told that I did not have an appointment after all. This has happened in prior years as well. Definitely not returning to Simon med. Only the incredibly incompetent seem to be employed there.

I am a caregiver for a very frail elderly man. I took him to the Simon Med in Sun City West to get a knee x-ray on June 14th, 2021. I called beforehand to see if I could make an appointment. I was told they only take walk-ins. When we got there, there were at least 6 people standing in line before us to check in. When we finally got to check in we were told it was a 2 hour wait because they only have one technician! How can you run a facility of this magnitude and only have one technician? We are in a retirement community and these are old, frail, very sick people and it's a 2 hour wait! It was hotter than Haiti's in there also, so we decided to come back first thing on Wednesday morning when they open at 0800 am.
I returned on Wednesday, June 16, 2021 and was there at 0800 am and there was already at least 6 people already checked in. The lady behind the counter never acknowledged my presence and made me stand there for 6 minutes before she waited on me. A good morning or hello would have been nice. After we got checked in it was already a 30 minute wait. I just can't fathom the way healthcare has changed and how people are being treated. I am a patient advocate and I fight so hard for my clients! This just really makes me sad. There are so many people out there looking for work, so to have only one technician absolutely makes no sense to me. Put yourself in our shoes and see how you like it! It truly sucks!

I went to Simonmed location in Tempe Arizona April 27, 2021 I was charged $183.36 for the service I received which I promptly paid with my Flexible Spending Account money, when I received the Explanation of benefits from my Blue Cross Blue Shield of Arizona Insurance it showed that the contracted rate they had negotiated with Simonmed was $159.22, there for they had over charged me $24.14, no big deal right? they will refund those moneys to my FSA card, well NOOOOT! here we are over a month ago, I started calling on 5/5/21, and since then I have talked to 8 different individuals at their billing office and I have yet to see those moneys go back to my card, which is currently on hold due to the fact that I have not substantiated the use of those $24.14 dollars, and if anyone knows how FSA, HRA, or HSA works, you would know that the Government is very strict on the use of that money! So here I am with my FSA card on hold, unable to use any of the rest of the money I have there because this SIMONMED company will not let go of lousy $24.14 and have given me the run around for well over a month! Yes I can pay those moneys back to my card, with my own money, and have it un blocked, but why should I?😡 It is the principle, the fact that this company does this to a lot of people that do not know how all this really works, and hold on to money that does not belong to them is irritating!😤 My advice to you is do not pay them ahead of time, have them bill you, and contact your insurance to see what will be the contracted rate they have with your insurance and do not pay a CENT MORE! This company is clearly showing that they do not respect the contracts they sign with the insurance carriers, and if they do not respect them, they do not respect you! They are being reported to BCBS OF Arizona, our company Broker, and will put a complaint with the IRS

Beware! I've gone 3x now to Simonmed and not once has there not been a big problem. Their people are not trained well. You will get to your appointment only to find out they have scheduled you at the wrong facility or they need more medical records than they originally mentioned. You will get no help from the staff or management. This is just a mill - get them in - get them out - get paid. There is no interest in you personally and your health is not a priority. Caveat emptor.