SimonMed Imaging

03/15/Long wait, robotic staff openly hostile x-ray tech After and hour wait my daughter and I asked about the wait time and was told we had not been checked in yetWhen the x-ray tech got me in the room she was ,in my opinion, openly hostileShe stated that there were people in front of me and I had to wait my turnAs people had come in after me and were seen before me I wonder about this In my years I have never been treated by medical staff in such a manner I felt totally humiliated and shamed I would urge anyone to do their research and check all review sites they can

Good Afternoon,I will follow up with billing manager Sandi S [redacted] and lead Brooke D [redacted] to research and get an answer back to the patient? ? Thank you,Sylvia R***

Here is the reply from billingHello Sylvia, The claim is pending the appeal which can take up to days to get doneZotec sent it back the same day and we are now just waiting for the insurance to process the claimThe charge is on hold and the patient shouldn’t be getting a bill

Revdex.com Serving Central August 8, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919- arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the confusion in billing surrounding the recent exam Mr [redacted] had at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that there were in fact two different exams performedHowever, as a courtesy, as of 8/8/16, we have written off the cost of one of the MRI’s due to the misunderstanding Again, we apologize for the confusion surrounding Mr [redacted] ’s recent visit with SimonMed ImagingWe hope Mr [redacted] is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O’L [redacted] Compliance Specialist [redacted] ***

We apologize for the confusionHowever, the balance of $is correctWhen reviewing the account the posting had to be corrected, however two statements for the correct amount have been mailed out on 8/15/and 2/13/In regards to the X-Ray performed on 5/15/17, the insurance processed the claim and applied $to your deductibleYou had paid $39.65, which would leave a balance of $to be paidIn regards to the payment of $it was split up between all of the billed proceduresFor the MRI of the Pelvis, the insurance processed the claim and applied $to your responsibilityOf which $of your payment got appliedLeaving a remaining balance of $for this procedure For the MRI of the Lower extremity of the Right side the insurance applied $to your responsibility, in which $of your payment got appliedFor the Final MRI of the left side, the insurance applied $to your responsibility, of which the remaining amount of $was appliedAny additional paperwork or EOBs can be provided to the patient upon requestPlease let us know if we can be of further assistance

I have been in contact with this customer and billing which I did forward the complaint too was to handle this and bring this up to date I will follow up with billing department and call the patient

To Whom it May Concern:? I apologize for your experience and the delay in sending your bill to Geico as requested.? Upon review, this request was sent to our billing agent, and was not performed.? I did speak with our billing department and they state this will be mailed today.? Please allow week before confirming receipt with Geico.? If you have any questions, please contact me at the number below.Sincerely,Amy Z.Privacy Officer###-###-####

I will submit to the billing department for investigation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThis whole experience has been unpleasant and avoidable I will no longer be using Simon Med Imaging for anything, and have notified my doctor of my decision, and whyThank you Revdex.com, for resolving this for me The credit was posted to my [redacted] on 10/14/ I have no doubt that if I had not contacted the Revdex.com, I would still be chasing this credit Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as long as they investigate it promptly, within days? I have had this response in the past from SimonMed and never heard from them? I will wait for the business to perform this action within days and, if it does, and I am refunded $459.99, I will consider this complaint resolved Regards, [redacted] ?

Going to follow up with billing to see if they have received the confirmation letter so that I can send it to Mrs***

I will investigate with Billing

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom it May Concern: I apologize for your experience and the delay in sending your bill to Geico as requested Upon review, this request was sent to our billing agent, and was not performed I did speak with our billing department and they state this will be mailed today Please allow week before confirming receipt with Geico If you have any questions, please contact me at the number below.Sincerely,Amy Z.Privacy Officer###-###-####

Revdex.com Serving Central? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? February 23rd, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for Mr [redacted] at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that there was a refund mailed out on Monday, January 23rd 2016, for the amount of $ Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due An attempt has been made to reach out to Mr [redacted] regarding his recent experience to personally apologize for what has happenedWe hope Mr [redacted] is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O’L [redacted] Operations Specialist [redacted] ***

Revdex.com Serving Central? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? June 15, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org ? RE: Complaint ID#: [redacted] ? ? Dear Sir or Madam: ? We sincerely apologize for the confusion in billing surrounding [redacted] ’s recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit? We have reviewed and investigated the complaint and have confirmed with the insurance company that the claim was denied in error and reprocessed on 6/2/We were informed the insurnae made a payment on 6/13/and the patient’s total responsibility is $Once we receive the insurance payment, a new bill will be promptly mailed to Mr [redacted] ? Again, we apologize for the confusion surrounding Mr [redacted] ’s recent visit with SimonMed ImagingWe hope Mr [redacted] is pleased with this outcome and considers SimonMed for future imaging services? ? Sincerely, ? ? ? ? Carley O [redacted] Operations Specialist E Camelback Rd Ste#Scottsdale, AZ Tell us why here

There seems to have been a breakdown in communication regarding this credit, and I am sorry for all of the frustration it has caused.? I confirmed that the card was refunded for the full amount ($123.73) today, October 6th.? Please allow 3-business days for this to reflect to your bank account.? If it is not received within this time frame, please notify me at ###-###-####.Thank you, Amy Z [redacted] Privacy Officer

To confirm, the films being sent from S.M.Irelated to the throat, thyroid will be ownership of the patient, [redacted] This films will no longer be ownership of S.M.I or [redacted] , correct?? Thank you? ? [redacted]

July 28, 2016? Ms [redacted] ,We sincerely apologize if your insurance was not contacted when questions were raised about the amount dueWe have spoken with our staff to ensure in the future they are contacting the insurance company when requested by the patientOn the other hand, we do inform our patients via the "Consent to Treat" form? that the amount quoted is simply an estimateTypically, our system does provide an extremely accurate estimateI have confirmed with our billing team that the refund check was placed in the mail todayWe apologize for any frustration that may have resulted from this and we appreciate you informing us of your experience because it allows us to view where we may improveUltimately, patient satisfaction is our top priority and we work hard to quickly remedy any concerns that may ariseWe hope you are satisfied with the outcome of your concerns.? Carley O [redacted] Compliance SpecialistE Camelback Rd #700Scottsdale, AZ

Mrs [redacted] ,I apologize if I was not clear during our conversation yesterday.? ? I did? apologize for your perception of the? treatment you received.? I have forwarded your concerns to the modality director for any/all corrective action.? ? At this point, this becomes a matter? for HR, and I cannot provide any details of the handling of your complaint, but can assure you this has been addressed.? I apologize if this is unsatisfactory to you, but this is company policy.? You have stated several times that the treatment was received because your sister has a disability; this? is simply not the case.? What the technologist attempted to? informed you at the time of services is correct in regards to the measurement(s) as well as the printer.? We never want a patient or patient’s relatives to feel they received sub-standard customer service, which is why I offered for you to come back at no charge for another ultrasound.? I? then informed you that you would need? to bring another order from your physician approving the exam.? This is standard protocol, as we cannot perform an exam (even a repeat exam) without your physician’s approval first.? When I explained this to you yesterday, you stated that I was useless and declined this resolution, stating you would rather contact your insurance company and abruptly ended the call.? As I attempted to inform you yesterday during our conversation, this is a standing offer and if/when you decide to obtain an order from your physician, I would be more than happy to assist you with a resolution.? Sincerely,? [redacted] **