SimonMed Imaging

It looks like the claim has been retracted from the insurance and the prices were reducedThe self-pay reduction has been applied and the patient no longer has a balance on her accountI have attached a copy of the itemized bill stating the account no longer has a balance at this timePlease let us know if we can do anything else. Brooke D [redacted] Billing Administrator

Revdex.com Serving Central February 23rd, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for Mr [redacted] at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visitWe have reviewed and investigated the complaint and have confirmed that there was a refund mailed out on Monday, January 23rd 2016, for the amount of $Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount dueAn attempt has been made to reach out to Mr [redacted] regarding his recent experience to personally apologize for what has happenedWe hope Mr [redacted] is pleased with this outcome and considers SimonMed for future imaging servicesSincerely, Carley O’L [redacted] Operations Specialist [redacted] ***

The patient’s credit card has been credited $ Please allow 3-business days for this to reflect in the patient’s bank accountBelow is your requested receiptThank you

I apologize for the delay in your refund. I have confirmed your refund is due in the amount of $348.71. You should receive your within week, however, due to the holiday, there may be a slight delay. Should you have additional questions, please reach out to our billing office directly at ( [redacted] and Brenda will be more than happy to assist you. Sincerely, Amy Z [redacted]

Dear Mr [redacted] ,I apologize for your experience with our billing department and the frustration you've encountered To remedy your complaint, your balance has been adjusted to zero We have notified your insurance company, as this may affect recent bills that have been applied to your deductible Should you have further questions, please contact our billing team at ###-###-####.Sincerely,Amy Z [redacted]

I will accept this but I do not see this refund on my credit card as being postedCharges are usually shown with in a day Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I reject the response from Simon Med because there is no resolution as of yet? Simon Med responded by saying that they will investigate, which is what I have been told every time I have called them with no resolution!This matter will be resolved when I receive my check for $(per month x payments).?

On 08/09/at 7:35a.m, I called the Arizona customer service line and was greeted by VanessaThe representative responded to my request to update my insurance information with an elevated tone of frustrationShe then proceeded to speak over me and interrupt me in mid-sentenceI was transferred to a supervisor with less attitude then the previous representativeHowever, this was not a positive customer experience eitherThe supervisor displayed an irritated tone as well, and responded to my questions with phrases such as, "like I said." There is no place to provide negative feedback or complaint on the website

Will investigate with billing

There seems to have been a breakdown in communication regarding this credit, and I am sorry for all of the frustration it has caused I confirmed that the card was refunded for the full amount ($123.73) today, October 6th Please allow 3-business days for this to reflect to your bank account If it is not received within this time frame, please notify me at ###-###-####.Thank you, Amy Z [redacted] Privacy Officer

I will forward this to billing for investigation

I will investigate with billing

Dear Mr [redacted] ,I apologize for your experience with our billing department and the frustration you've encountered. To remedy your complaint, your balance has been adjusted to zero. We have notified your insurance company, as this may affect recent bills that have been applied to your deductible. Should you have further questions, please contact our billing team at ###-###-####.Sincerely,Amy Z [redacted]

Revdex.com Serving Central March 22, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for Ms [redacted] at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that there will be a full refund mailed out on 3/28/in the amount of $ Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we apologize for the confusion surrounding the time of service payment for Ms [redacted] e’s recent visit with SimonMed ImagingWe hope Ms [redacted] is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O [redacted] Operations Specialist [redacted] Scottsdale, AZ

Dear Mr [redacted] ,I apologize for your experience with our billing department and the frustration you've encountered To remedy your complaint, your balance has been adjusted to zero We have notified your insurance company, as this may affect recent bills that have been applied to your deductible Should you have further questions, please contact our billing team at ###-###-####.Sincerely,Amy Z [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Yes any Medical Records a patient has requested and signed for becomes theirsI cannot speak for [redacted] as I don't work for them.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I've spoken with billing and they have not been helpful whatsoever and when I did speak with them days ago they said I should hear from them within hours and didn't until a few days ago to find out they sent my account to collections which they said they would hold and not do anything until they heard from facility.

Revdex.com: I am grateful for the Revdex.com, as your involvement brought an acknowledgement that my efforts did not I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]