SimpliSafe, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It seems as though Simplisafe refuses to take responsibility for the actions of their faulty agreement Without theirability to solve this problem, I do not see a positive outcome in this dispute
Regards,
*** ***

Hi *** -- Thank you for following up on your complaint! We absolutely understand your frustration and are more than happy to work with you to resolve any outstanding problems That said, we will be unable to schedule a call with you and our CEO.Please do let us know if there's anything further we can do -- the missing equipment should arrive today and your shipping cost has been refunded, and we're more than happy to resolve any other outstanding problems.If we are unable to resolve your issues to your satisfaction make sure to let us know and we'll e-mail over your return postage to ensure you get your full refund

Hi *** -- Thank you for posting your complaint to let us know; it appears you're still working with one of our call center supervisors to ensure everything is working the way you need it to be Please don't hesitate to let us know if there's every anything more we can do in the future

Hi *** -- Thanks for following up! Please provide us a statement showing the record of any accrued interest due to the charge for your purchase and we will be more than happy to look into it!

Hi ***,Thanks for reaching out through the Revdex.com! At this time, we're attempting to get in touch with you through the contact information provided on your accountA Tech Manager has left two voicemails with you and also attempted to reach out via emailThey're currently trying to
set up a good time to give you a call and can be reached via email at any timeI recommend letting them know a good time to reach out and they'll follow up accordinglyWe look forward to getting in touch with you and hope to hear from you soon!Sincerely,SimpliSafe Customer Support

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi *** -- Thanks for posting your complaint to let us know about the confusion! A supervisor from the customer service team has tried to get in touch with you to help out, but has been so far unsuccessful We're more than happy to work with you to resolve this!As you indicated, the
free Keychain Remote offer is part of our current packages and no coupon code is required We are also running a 10% coupon that can be applied to new system purchases.Please do let us know if there's anything more we can do to help!

Revdex.com:I was hoping that the company would purchase the system backand I could go with another alarm company, however upgrading the cellular carrier should fix my problem, however only time will tell
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hey *** -- Thank you for continuing this dispute to keep us up to date! Our customer service team let me know that we were able to speak with you to get your yard signs out

Hi *** -- Thank you for posting your review to let us know! Our fulfillment team is working hard to get through the order back-log from this holiday season, and we do apologize for the delay I spoke with our customer service center and was assured that your package will be taken care
of and delivered shortly!

Hi ***,Thank you for posting your complaint to let us know! In order to remove any feature from your monitoring plan we do ask that you call us and provide your 'safe-word' to do so This is to ensure no one can contact us to remove a vital part of your security without your
knowledge.If you would prefer we give you a call instead, we're happy to oblige Just send us the phone number and time you'd like to speak and we'll give you a call

Hi ***,Thanks for reaching out to the Revdex.comI'm glad that we were able to track down your package that you sent back to us via your own *** shipping. The package was received by us and a refund has been issued in the amount of $We have attempted to reach out to you a
few times on the number that you file with us, and sent you emails as well, to confirm the refundIf there's anything else that we can do for you, please let us know.Sincerely,SimpliSafe Customer Support

Hi *** -- Thank you for posting your complaint! It appears you were able to speak with a Supervisor in our contact center to discuss these issues

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or
resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Simplisafe promised TWO TIMES now to issue a refund, and that refund has never arrived onto my credit card. I've informed them of this matter, but nothing has been done. They attempted to make a offer of a refund in order to close the matter, but failed to deliver their promise
Regards,
*** ***

Revdex.com:I have to comment here First, I was told that I could keep the equipment and pay for it by sending Simpli Safe a check for $ I mailed the check the next day Two weeks went by and the check still had not cleared my bank About that I time, I also started getting emails from Simpli Safe telling me that I needed to send the equipment back to them I called them and told them that I was going to send the equipment back and stop payment on my check days after that my bank called me to see if I still I wanted to stop payment because the check had just been presented to them I told them "yes" because I had already mailed the equipment back I was appalled that Simpli Safe actually tried to cash my check after telling me for weeks that they didn't have it There seems to be a great delay in how Simpli Safe's departments communicate with each other if they do in fact communicate with each other.I question whether I will ever want to do business with them again I do like my alarm system
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi *** -- Thank you for posting your complaint to let us know about your experience While the offer was valid only on new Alarm System purchases, we do apologize that your experience with our sales representative was not great We'll absolutely be sure to work with that
representative to improve going forward Please don't hesitate to reach out to us if there's anything we can do to help in the future!

Due to your companies reputation for lack of technology controls, I do not feel comfortable sending any personal informationAt your expense, I would be open to a third party mediatorI recommend a consumer arbitration through American Arbitration Association. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***