SimpliSafe, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved

Hi *** -- Thank you for following up on your complaint! We absolutely understand your frustration and are more than happy to work with you to resolve any outstanding problems That said, we will be unable to schedule a call with you and our CEO.Please do let us know if there's anything further we can do -- the missing equipment should arrive today and your shipping cost has been refunded, and we're more than happy to resolve any other outstanding problems.If we are unable to resolve your issues to your satisfaction make sure to let us know and we'll e-mail over your return postage to ensure you get your full refund

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It seems as though Simplisafe refuses to take responsibility for the actions of their faulty agreement Without theirability to solve this problem, I do not see a positive outcome in this dispute
Regards,
*** ***

Hi *** -- Thank you for posting your complaint to let us know; it appears you're still working with one of our call center supervisors to ensure everything is working the way you need it to be Please don't hesitate to let us know if there's every anything more we can do in the future

Hi *** -- Thanks for following up! Please provide us a statement showing the record of any accrued interest due to the charge for your purchase and we will be more than happy to look into it!

Revdex.com:I was hoping that the company would purchase the system backand I could go with another alarm company, however upgrading the cellular carrier should fix my problem, however only time will tell
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Hi *** -- Thanks for posting your complaint to let us know about the confusion! A supervisor from the customer service team has tried to get in touch with you to help out, but has been so far unsuccessful We're more than happy to work with you to resolve this!As you indicated, the
free Keychain Remote offer is part of our current packages and no coupon code is required We are also running a 10% coupon that can be applied to new system purchases.Please do let us know if there's anything more we can do to help!

Hi ***,Thanks for reaching out through the Revdex.com! At this time, we're attempting to get in touch with you through the contact information provided on your accountA Tech Manager has left two voicemails with you and also attempted to reach out via emailThey're currently trying to
set up a good time to give you a call and can be reached via email at any timeI recommend letting them know a good time to reach out and they'll follow up accordinglyWe look forward to getting in touch with you and hope to hear from you soon!Sincerely,SimpliSafe Customer Support

Hi ***,Thank you for posting your complaint to let us know! In order to remove any feature from your monitoring plan we do ask that you call us and provide your 'safe-word' to do so This is to ensure no one can contact us to remove a vital part of your security without your
knowledge.If you would prefer we give you a call instead, we're happy to oblige Just send us the phone number and time you'd like to speak and we'll give you a call

Hey *** -- Thank you for continuing this dispute to keep us up to date! Our customer service team let me know that we were able to speak with you to get your yard signs out

Hi *** -- Thank you for posting your review to let us know! Our fulfillment team is working hard to get through the order back-log from this holiday season, and we do apologize for the delay I spoke with our customer service center and was assured that your package will be taken care
of and delivered shortly!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:I have to comment here First, I was told that I could keep the equipment and pay for it by sending Simpli Safe a check for $ I mailed the check the next day Two weeks went by and the check still had not cleared my bank About that I time, I also started getting emails from Simpli Safe telling me that I needed to send the equipment back to them I called them and told them that I was going to send the equipment back and stop payment on my check days after that my bank called me to see if I still I wanted to stop payment because the check had just been presented to them I told them "yes" because I had already mailed the equipment back I was appalled that Simpli Safe actually tried to cash my check after telling me for weeks that they didn't have it There seems to be a great delay in how Simpli Safe's departments communicate with each other if they do in fact communicate with each other.I question whether I will ever want to do business with them again I do like my alarm system
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or
resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Simplisafe promised TWO TIMES now to issue a refund, and that refund has never arrived onto my credit card. I've informed them of this matter, but nothing has been done. They attempted to make a offer of a refund in order to close the matter, but failed to deliver their promise
Regards,
*** ***

Hi ***,Thanks for reaching out to the Revdex.comI'm glad that we were able to track down your package that you sent back to us via your own *** shipping. The package was received by us and a refund has been issued in the amount of $We have attempted to reach out to you a
few times on the number that you file with us, and sent you emails as well, to confirm the refundIf there's anything else that we can do for you, please let us know.Sincerely,SimpliSafe Customer Support

Hi *** -- Thank you for posting your complaint! It appears you were able to speak with a Supervisor in our contact center to discuss these issues

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowSimplisafe knew that I was not getting a constant signal from the beginning, which was why they sent the broadband adapter, so I would have a backup signal in case the wireless transmission did not go throughThe technician told me that the broadband adapter was indeed functioning, from the day he helped me set it up back when I purchases the systemBut after the recent testing, the Simplisafe representative, *** *, without doubt and in a recorded conversation, proved that the broadband adapter never worked, that their logs show that there was never a consistent signal from the wireless and never a signal from the broadband adapterI never had a backup system, as they told me, with the broadband adapter and Simplisafe now knows that the "switch" they sent me to work with the broadband adapter never worked with a *** Internet connection via modemThey did their own research, and I did mineWe both came to the same conclusions. I could not complain that there was a problem because I did not know that there was a problemOnly Simplisafe had the logs on the connection and they consistently told me, that everything was functioningWe know for certain now, that they lied that I was connected constantly through the broadband adapter thanks to ***, my Internet connectionMy unit, though it was supposed to warn me, did not warn me that there was no connectionI believed that I had 24/monitoringSimplisafe assured that I had 24/monitoring. Their logs prove that they knew all along that they were charging me for service that I was not getting*** technicians vouch for this information, that a broadband adapter and switch will not work on a modem connectionA broadband adapter would only function through on a routerI have never had a router and Simplisafe knew that I never had a router, which was why they send me the switch to use with the broadband adapterSimplisafe tested the functioning of the broadband adapter with the switche and told me that it was connecting, but according to *** and Simplisafe records, I was never connected to a broadband adapter because it is impossible according to ***. Now that I know that Simplisafe knew all along that I was not getting 24/monitoring, this is a simple case of fraudThey have admitted over the phone that I never had a constant wireless connectionThey admitted that I never had ANY broadband adapter connection at any time, though their technicians assured me that I didThey tested, over and over again in July and said NO, I was not connectedSimplisafe records these conversationsThese conversations are records of this proof. Simplisafe continued to charge me for 24/monitoring though they knew I was not getting this serviceThat is what I want to recover, that expense, not a return of the systemI want to keep the system for further independent testing by my attorneyI want a refund of the over $charges for monitoring that they fraudulently charged me for services NEVER rendered. Again, yes, I could have canceled services at any time, but I never knew that I was not getting the service that I was paying for since day oneSimplisafe lied to me that the broadband adapter workedI believed that I had 24/monitoring of my homeIt frightened me when I learned that I was not protected, that anyone could have entered my house and the police would not have been alerted if there was no wireless signal at that time, because I had no broadband adapter backup as they told me I had been given by Simplisafe techniciansI purchased the system because I had had a break-inTheir claim for 24/monitoring is fraudulent, and they have admitted over the phone that that I was charged for services that I did not get. There is only one conclusion to this problem, and that is for Simplisafe to do the right thing and refund for services that they did not give meThank you, *** ** ***

Hi *** -- Thank you for posting your complaint to let us know about your experience While the offer was valid only on new Alarm System purchases, we do apologize that your experience with our sales representative was not great We'll absolutely be sure to work with that
representative to improve going forward Please don't hesitate to reach out to us if there's anything we can do to help in the future!