SimpliSafe, Inc.

Hi [redacted] -- Thank you for posting your complaint to let us know!  After speaking it sounds like you received the replacement parts and they are working as expected.  Please let us know if there's anything more we can do to help!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. [redacted] No, your technician, did an extraordinarily job taking care of everything. I appreciate your prompt and thorough resolution of this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 This is not TRUE at all. I called your customer service before placing an order and they confirmed that you can buy promotional items without being a customer. Check your call logs from my cell number ([redacted] on 2/23/17 morning. I also called your customer service few days after placing an order and upon asking the status of my order, they specifically mentioned that this promotion was for both existing customers as well as non-customers and assured that the order will be shipped in few days. There is no way to change your mind and cancel the order 10 days after it's placed and charging my credit card in full amount.  It has been more than 10 days and my credit card still shows that you guys are HOLDING my payment of over $300.  It's a ridiculously bad business practice by falsely inviting customers to place an order in first place then hold their money from Credit Card for several weeks to earn interest and then go back and return the money. If you guys have a little sense of understanding on how to do a business with customers, then you should EXPEDITE my order and ship it immediately. Revdex.com should rate your company as "F" grade. 
Regards,
[redacted]

Hi -- Thank you for responding!  While we understand that you do not wish for your order to be canceled and refunded, unfortunately that is the outcome.

Hi [redacted] -- We've been working with our credit card processor to find out why your refund isn't posting, and they let us know that it has been force settled.  If possible, please verify that for us and let us know if it still has not posted.

Hi, Thanks for contacting us through the Revdex.com. I'm happy to hear that we have already reached out, and although we have not reached you yet, our Tech Manager was at least able to leave direct contact information to your wife. We are eager to work with you regarding your...

concerns about the robustness of the security of your system. Please don't hesitate to contact our Tech Manager so that we can take care of this for you.Sincerely,SimpliSafe Customer Service

Hi [redacted] -- Thank you for posting your complaint!  We ran a special promotion for current customers (image attached).That special promotion found it's way to several coupon web-sites and before we were able to turn it off several non-customers had purchased, of which you are one.We worked in...

good faith to obtain inventory to fulfill these items, even though it was limited to current customers only, and were unable.  Unfortunately your order has been canceled and refunded.

Hi [redacted],Thanks for following up!  As previously stated, we do not pay false alarm fines, but we're more than happy to refund your equipment if it's not working out for you.Simply give us a call to let us know if you're returning and we'll take care of it, or let us know though the Revdex.com and we can send your postage here![redacted]

Thanks for posting your complaint to let us know!  As discussed with our customer service team today we'll send out the Boost package to your address on file.

Hi, Thanks for reaching out via the Revdex.com. I'm glad that you were able to reach us to facilitate your product return and service refund. A Tech Manager also gave you a call and left a message to confirm. If there's anything else that we can help with, please don't hesitate to...

let us know. Sincerely,SimpliSafe Customer Service

Revdex.com:I received two phone calls over the weekend, one Saturday and one Sunday explaining the problem to me and an apology. I was informed that my package was being shipped Monday. Today (Monday) I received the tracking number for my shipment. I thank the SimpliSafe company and Revdex.com for the assistance in this order.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted] -- Thank you for following back up!  While we've been trying to reach you since your complaint opened, we haven't yet been successful.  If there is anything we can do to help you please do respond to the calls or e-mails and we'll be more than happy to do what we can!In general, the system setup is remarkably easy and takes about 15 minutes; though from time to time a customer may not have that experience and we're fully committed to working out any issues.Thanks again for being a customer and for your complaint, and be sure that we're here to help if you do need it!

One of our supervisors has reached back out to [redacted] to explain how the systems works. It seems that [redacted] now understands how the system works, and we have offered to refund his system in full.

A supervisor spoke with [redacted] and explained the structure of our monitoring and camera recording options. It seems that [redacted] wasn't aware that you  need a separate recording plan for the camera. Unfortunately we cannot change the monitoring options, but hope that [redacted] has a better understanding...

of how they work now. He knows how to reach us if he has any further questions.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted] -- thank you for posting your complaint to let us know!I can confirm that the missing items from your shipment have been mailed and are reported to be on a truck for delivery today.  You can track these items right online...

at http://[redacted]Please do let us know if this package does not arrive as promised.  We've also gone ahead and refunded that overnight shipping and we do apologize again for the inconvenience caused.As for a call from our CEO, that unfortunately will not happen.  While we do understand the frustration and hope we can work with you to resolve any issues; if this is a deal breaker for you we understand.  Based on the fact that you've had an unpleasant experience, and we will not be fulfilling your request for a call from our CEO, please do let us know if you would like to return your equipment for a full refund.  Keep in mind, if you would like to return, we're absolutely able to provide a prepaid shipping label for that return and will issue a full refund.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted],We appreciate you reaching out through the Revdex.com! I'm glad a Tech Manager has been able to speak with you and is continuing to work with you on a solution. We've sent along a replacement module, 2 extra Entry Sensors, and a Keychain Remote to resolve the issues you've been...

facing so far with your system. We hope this resolves your system's problems and also hope you stay in touch if there's anything else you need. You have our Tech Manager's information and they're very familiar with your case, so please don't hesitate to reach out!Sincerely,SimpliSafe Customer Support

Hi, Thank you for reaching out through the Revdex.com. I'm glad that we were able to reach out to go over your concerns about our service, and that we had also taken care of the malfunctioning components that you had asked about. If there's anything else that we can do for you,...

please don't hesitate to let us know! Sincerely,SimpliSafe Customer Service