SimpliSafe, Inc.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. I do not find what they call a resolution to be satisfactory. They said they paid for $50 of the total $650 and that turned out to be a lie. No payment has been made according to he county. And $50 dollars does not cover the fact that their equipment faulted... I want them to pay the entire fine of $650.
Regards,
[redacted]

Hi [redacted] -- Thank you for posting your complaint to alert us to your issue!  It appears you're been able to work with a customer service supervisor in our call center to resolve the issue.  If there is anything outstanding, please ensure to let us know and we'll take care of it!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Please remit payment for interest for the 3 weeks you stole the money from credit card. Since it has been 3 weeks and my credit interest rate is approx 20%  
Regards,
[redacted]

Hi [redacted],Thanks for reaching out through the Revdex.com. I'm glad to hear a Tech Manager got in touch with you. He managed to troubleshoot your Glassbreak sensor over the phone with you and ensure it worked properly. He also sent an additional two motion sensors and one more entry sensor...

to ensure your home is properly protected. I hope this gives you peace of mind and please feel free to reach out again at any point if there's anything else! Sincerely,SimpliSafe Customer Support

One of our supervisors, [redacted], reached out to [redacted] to discuss this complaint. [redacted] is returning his system for a refund, and seemed happy with the accommodation.

Hi [redacted] -- Thank you for posting your complaint to let us know, and we do apologize for the experience you've had trying to set up the cameras.Your order was returned and refunded and those funds should already be available.After speaking with out customer service supervisor, we do understand that...

you're requesting us to pay you money for the time you've spent troubleshooting and working to get your cameras online.  Unfortunately, we will not be sending you money for your time.  We do also understand that you do not accept this outcome.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. As I responded back to the business, I still believe their website misleads customers and it is unfortunate others may be in the same position as me.
Regards,
[redacted]

Hi [redacted] -- Thanks for posting your complaint to let us know!  I spoke with our customer service center and was told that we're sending you a part to change the cellular carrier in your system and we're following up once installed to ensure you are connected to the new network.  Please...

don't hesitate to get in touch with us if there is anything you need in the interim.

Hi,Thank you for reaching out to us through the Revdex.com. I'm glad that one of our Tech Managers was able to reach you to go over some of your concerns regarding recent events. We sincerely thank you for considering SimpliSafe as your home security. If you would like to return your...

system, please don't hesitate to let us know, and we will take care of it for you. And of course, let us know if you need anything else. Sincerely,SimpliSafe Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I still have not received my refund check as promised.  I was told by [redacted] (supervisor) that my check was mailed on March 5, 2018 by their bank. I sent a email to [redacted] today and have not received a response. I expect a follow up call from business as to why this is taking so long.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that...

the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Stop copy/paste your response to all Revdex.com complaints. I know this exact same message is sent to many other complaints this morning. If you guys have made a decision to not resolve this issue, then there is no point to discuss. Revdex.com should rate your company as "F", because that's the ratings the business like yours deserve. 
Regards,
[redacted]

Hi [redacted] -- Thank you for your honesty!  We do understand that this complaint will not be closed with you satisfied.As discussed, your refund will be processed when the equipment is received.  Please do let us know if there's anything else we can do to help.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I have waited 2 months after requesting a refund and now have to wait another 2-3 weeks, this is unacceptable. The only reason anything is being addressed is because I filed complaint with Revdex.com, otherwise I have been ignored. 
Regards,
[redacted]

Sounds great, thanks [redacted].  Unfortunately the Revdex.com requires that we respond to your rejection of this complaint within a week; and it will take a few weeks for the matter to resolve between your shipping back of the equipment and our mailing to you of the refund.We ask that you close this complaint and re-open it in the future if the matter goes unresolved.Thanks for your understanding!

Hi -- Thank you for posting your complaint to let us know!  I just spoke with our customer service team and was told that everything is going to be taken care of.  If this isn't the case, or there is anything else you'd like by way of follow up, make sure to let us know!

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Your company advertises that set up is "Easy to Install--in under 15 minutes!", "even an orangutan can do it".  In multiple locations, your website uses the word "easy".  Set-up is not easy if you own an [redacted] computer.  The fact of the matter is no where do you tell potential clients that system does have significant issues at times, which may cause a significant delay in setting up the system.  This is false advertising.Regards,
[redacted]