SimpliSafe, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Simplisafe received my first cancellation request last year (2017) but continued to try to bill me. I should never have had to block billing. The complaint needs to stand unless they can acknowledge cancelation. Saying that they canceled due to the billing failing to go through does not address the fact that I canceled (over and over again) months ago.
Regards,
[redacted]

Hi [redacted] -- Thank you for posting your complaint to let us know!  Our customer service team let me know that we were able to get in touch and resolve the issues that you're experiencing.  If there's ever anything more we can do to help please don't hesitate to let us know.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I will watch for the refund to post to my account and notify the Revdex.com if it does not occur. Thank you,
[redacted]

The equipment that I have seems to be working fine.  Why would I need to return it?  This is about Simplisafe's horrible customer support, not the equipment.  Their attitude clearly is either (1) tolerate crummy customer support, or (2) return the equipment. Those are consumers two choices.  Im trying to get this company to address their awful customer support standards, not just for me but for all of the people like me that have complained and gotten nowhere.  You can clearly see how little this company thinks of their own customers. 
[redacted]

Hi,Thanks for reaching out via the Revdex.com. I'm glad that we were able to reach you to discuss your most recent charge for Monitoring Service. Since you canceled service within a few days of the last charge, we are more than happy to refund the balance to you. If you need anything...

else, please don't hesitate to let us know. Sincerely,SimpliSafe Customer Service

Hi [redacted] -- Thank you for posting again to let us know about the continued issues.  As discussed over the phone the erroneous charges have been refunded, the overnight shipping charge was reversed, and your yard sign is in transit.  If there's ever anything more we can do to help please reach out to [redacted] directly and we will take care of it!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
This is involved with the same issue as on complaint #[redacted]. It involves distributing of spam mail to my personal email address on a regular basis. [redacted] from SimpliSafe contacted me and assured me that the issue has been resolved. Based on that I was willing to close the previous case but the very next day I received another email, which proves that the issue still exists! 1. I want them to STOP sending me spam 2. I want $500 in account credit 3. I want a commitment to pay me $100 for each additional spam email that I receive  Regards,
[redacted]

Hi [redacted] -- Thank you for posting your complaint to let us know!  Our customer service team let me know that you were able to resolve the hardware issue and receive your replacement equipment.  If there's anything you still need or that we can ever do in the future make sure to let us...

know!

Hi,Thank you for reaching out to us through the Revdex.com. I'm glad that we were able to reach out, and send you that new Base Station to resolve the issues you've been having with your system. Please let us know if there's anything else we can help with. Sincerely,SimpliSafe...

Customer Support

-- It looks like we've spoken with you over the phone since this issue was brought to us and has been resolved.  Can you please indicate whether or not you're happy with the resolution?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I was extremely pleased with the businesses response. The representative that contacted me was a customer support rock star and I'm very satisfied with their response. Top notch company and I'm proud to be one of their customers.
Regards,
[redacted]

Hi,Thank you for reaching out through the Revdex.com. I'm glad that our Tech Manager was able to reach out to you to take care of the refund for your order. If there's anything else we can do for you, please let us know.Sincerely,SimpliSafe Customer Service

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The customer was able to work with a representative last night and has a replacement Keychain Remote coming out. We have also had a couple of supervisors give him a call, but they reached his voicemail.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. However, I am asking to keep the complaint open for 30 days, to make sure that the issue has actually been resolved. In the past, I have been "promised" that the issue has been taken care of but it wasn't so, therefore I will believe it after 30 days without any spam emails
Regards,
[redacted]

Hi, Thanks for reaching out through the Revdex.com. One of our Tech Managers attempted to check in with you, but was unable to reach you and left a message. We do see that you had already spoken with us to take care of the package return, and it is in transit. When we receive the...

package, and it is processed in out fulfillment center, you will be issued a full refund. If there is anything else that we can do for you, please don't hesitate to let us know! Sincerely,SimpliSafe Customer Service

Hi [redacted] -- Thank you for posting your complaint to let us know about the experience you had.  As discussed with the customer service supervisor over the phone your return has been received by our warehouse and fully credited back to the card used to purchase.If there's ever anything we can do...

to help in the future don't hesitate to let us know!

Hi [redacted] -- Thank you for posting your complaint to let us know!  We've ensured that your e-mail address is unsubscribed from our e-mail lists, but have tried to reach out to you in case it's possible that another e-mail address is on file that we have not unsubscribed.Please respond to our...

messages to let us know if you continue to receive e-mails from us and we will make sure to take care of it!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]