SimpliSafe, Inc.

Hi -- We have been attempting to get in touch with you to find any additional information that may help us track down your payments We do not see any payments from you to us and without speaking to you to find the details of these payments we will be unable to help.Please respond to our
requests for more information so that we can resolve this issue if it is ongoing

Hi *** -- Thank you for posting your complaint to let us know! It looks like you were able to get this resolved with our customer service staff, but please let us know if there is anything more we need to do to help

Hi, Thanks for reaching out through the Revdex.comWe attempted to give you a call a few times, both on Friday 1/and Monday 1/22, and our Tech Manager sent you an emailWe do need to have you on the phone to take care of the details of your return and refundIf you still need
assistance, please give us a call at 1-***, or reply to the email sent by our Tech Manager which goes to him directlyWe would be happy to help! Sincerely,SimpliSafe Customer Service

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
While it's clear that you guys don't care about your customers, you could at the very least uphold the offers you guys do on your websiteI am incredibly disappointed in your lack of responsiveness and unwillingness to stick behind what your customer services representatives tell your customers"Your order will ship, it's just a matter of time." Only days later do I get my cancelation noticeYou should be ashamed of your behavior
Regards,
*** ***

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. If SimpliSafe fails to refund my money in the week time frame as SimpliSafe has agreed to, I will file a formal complaint with the Commonwealth of Virginia Attorney General's Office
Regards,
*** ***

Hi *** -- Thanks for following back up! Your concerns are certainly noted, and your money has been refunded Thanks again for reaching out!

Hi,Thanks for reaching out through the Revdex.comI'm glad that we were able to get in touch with you to address your concerns about your Keychain RemoteThe new battery should be on the way to you very soonIf there's anything else that we can do for you, please don't hesitate to let
us know. Sincerely,SimpliSafe Customer Service

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowThere wasn't any type of response
attached
Regards,
*** ***

We attempted to reach out to the customer via email, but the provided address was invalidWe also called and left a voicemail for the customer, but he never returned our callBy this point the check for the customer is on its way, if he hasn't already received itThe customer is welcome to give us a call back, and we will happily work with him over the phone

Hi ***,Thanks for reaching out through the Revdex.com! At this point we have refunded your second charge back to your credit card and have had a Tech Manager leave two voicemails in attempts to reach outWe've also recently sent an email to confirm the refund and detail the actions
made so far on your account, including adjusting the billing date to suit your needsIf there's anything else or if you have any questions, please don't hesitate to reach out!Sincerely, SimpliSafe Customer Support

Hi,Thank you for reaching out through the Revdex.comI'm glad that our Tech Manager was able to reach out to you to address your concerns about your returned orderI see that we have refunded directly to the original credit card used to purchasePlease let us know if there's anything
else that we can help with. Sincerely,SimpliSafe Customer Service

Thanks for reaching out to us here! In regards to your recent Revdex.com complaint, we've had a Tech Manager reach out and refund the shipping for his initial purchaseWe apologized for the delayed shipment and reviewed what had occurred that delayed shipmentHe seemed satisfied with
the outcomeLet us know if there's anything else we can do

Hi *** -- Thank you for posting your complaint. Unfortunately our Terms of Sale *** *** ***, and Guarantees listed on our web-site apply only to purchased made directly from SimpliSafe. All other sellers, ***
*** included, have their own Terms of Sale, Warranty, and Guarantee. We do not control pricing, warranty, or guarantee for any other seller. You can find your specific pricing, warranty, or guarantee from *** ***.That said, if there is a problem that our customer service team we are more than happy to help. We've attempted to reach out to you multiple times to see if we are able to solve any and all problems with the equipment that is under warranty.We also do understand that this is not the outcome you will accept for your complaint

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is in regards to simply removing the text message portion of the plan, not the alarm plan itself It is asinine to allow a button on the website to UPGRADE to a higher cost plan without calling the company while not allowing a downgrade to something that still has an alarm service I plan to block future attempts to collect the monthly fee from the debit card so that SimpliSafe can no longer charge me the additional fees
Regards,
*** ***

Hi *** -- Thanks for reaching out to let us know! We've reached out and should have been able to take care of anything you needed, but let us know if there's anything more we can do

Hi *** -- Thank you for posting your complaint to let us know! Our call center supervisor was able to get in touch with you today and let me know that you were able to resolve the trouble you're having Please don't hesitate to let us know if there's anything we can do to help in
the future

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi, Thank you for reaching out to us via the Revdex.comI'm glad to hear that we had arranged to give you a call on Friday 2/to go over details of the return of your systemBut it does seem that we missed youHowever, our Tech Manager did email you from his personal email
address, and if you reply, you'll reach him directlyWe hope that we can resolve this process for you soon!Sincerely, SimpliSafe Customer Service

Thank you for reaching out ***,In addressing your recent inquiry through the Revdex.com, a member of our Tech Management team has reached out and clarified some misunderstanding regarding how our retailers and vendors may not share the same package deals listed on our own webpageWe
apologize for this misunderstanding and have managed to refund the Auxiliary Siren as a resolutionIf you need any additional assistance going forward, please don't hesitate to reach out.Best,SimpliSafe Home Security Support Team