SimpliSafe, Inc.

Hi,Thanks for reaching out to us via the Revdex.com. We attempted to contact you over the course of last week so that we could take care of cancelling your Service. Unfortunately we do need to have you on the phone to verbally confirm your Safe Word Passcode for security reasons. The...

process should only take a minute of your time. Our Tech Manager did leave his direct contact info with you. Please let us know when we should call so that we can take care of this immediately. Sincerely,SimpliSafe Customer Support

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I am also missing the home signature sticker from Simply Safe.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi,Thank you for your reply through the Revdex.com. I sincerely apologize, but for security reasons, we need to have you on the line to confirm the Safe Word Passcode in order to immediately cancel an account.However, it seems that your account was also in Bill Fail status, perhaps because your payment info had been changed. In these cases, we attempt to call you three times, then cancel your account. That was taken care of today, so your account is now closed. If there's anything else that we can take care of, please don't hesitate to write or give us a call. Sincerely,SimpliSafe Customer Service

Hi [redacted],We appreciate you reaching out through the Revdex.com. In addressing your inquiry, we have offered to refund you outside the return policy. I'm happy to see a return label has been issued and your return is underway. I hope this helps! Please feel free to reach out if there's...

anything else we can assist you with.Sincerely,The SimpliSafe Team

Hi,Thank you for reaching out through the Revdex.com. I'm glad that we were able to get in touch with you to make sure that you would get those Entry Sensors that should have been part of your initial order. They should now be on the way. if you need anything else, please do let us...

know.Sincerely,SimpliSafe Customer Service

Hi [redacted] -- Thanks for following up; based on the tracking information your refund should have already arrived.  We've tried to get in touch with you to verify, but please let us know if there's anything else we can do to help.

Hi [redacted],Thank you for posting to let us know!  As discussed with our staff, we can certainly do a return and refund for your service and equipment.  We will not, however, provide you money for damage to your walls during removal.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. As I communicated to [redacted], earlier today, this is not an acceptable solution. Although I appreciate the refund of the system and services, it was your product that caused this damage to our wall. An image of the damage is attached. The issue remains unresolved until Simplisafe agrees to repair our wall.
Regards,
[redacted]

HI [redacted] -- Thank you for reaching out to let us know.  It looks like you were able to speak to an agent here to take care of this.  One of our call center supervisors has reached out to you to make sure everything's all set, so please do make sure to let us know if there's anything more we...

can do!

I received your previous E mails but I was unable to open up in my phone browser. I finally tried forwarding the Emails to my desk top. I was then able to read the messages and I was not satisfied with Simplsafe response. They still did not address why it is not stated upfront about the need for their system. I feel that would be fair to the consumer to know that instead, when you accept consumers money for monitoring without being upfront  is very misleading. Simplsafe did not bother to notify me of this until I contacted them about what was going on with the account. Simplsafe would have just kept my money knowing they could  not fulfill the monitoring agreement. That is borderline fraud. Please reopen this case and any response I receive from Revdex.com I now know to forward to my desk top for viewing. I am not satisfied with their response. Thank You.

Hi [redacted] -- Thank you for posting your complaint to let us know.  I spoke with our permit and licensing coordinator and she let me know that you two are now working together to get this issue resolved.  Please make sure to keep us involved in the process and we'll make sure to get...

everything taken care of!

Hi [redacted],Thanks for reaching out through the Revdex.com! At this time, I see that we've sent along a return label on 1/15/18. A Tech Manager has attempted to reach out twice on 1/12/18 to go over your recent experience with us. We'll continue attempting to reach you despite your return...

process being underway, we'd like to hear your thoughts and formally apologize for any issues you've had with our service and system!Sincerely,SimpliSafe Customer Support

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Hi [redacted] -- We apologize on the delay in responding to your complaint; we've been trying to get in touch with you so that we can resolve this!  It appears that purchasing through [redacted] is making it difficult for us to remove the shipping cost for your order.  If you are still having...

trouble, please do give us a call and we can take care of it!

Hi [redacted] -- Thank you for posting your complaint to let us know and for taking the time to work with our customer service team to figure this out.  While we do not offer the pricing you're requesting, we are committed to providing the best possible experience for our customers.  We hope...

the additional service time for your initial activation shows our commitment to you!

Hi [redacted] -- Thank you for posting your complaint to let us know!While the software does work on both [redacted] and PC, there are certainly circumstances where we'll need to troubleshoot.  Software, hardware, and the OS all contribute to different operating environments and we'll work with you to...

make sure to get you up and running.That said, we've been attempting to get in contact with you and have been unlucky so far.  If you'd like us to help out please do respond and we'll be sure to take care of it!

Hi,Thanks for reaching out through the Revdex.com. I'm glad that we were able to reach out to you to go over your concerns. You had confirmed that you were previously able reach us to troubleshoot your system, and we sent a [redacted] Module to restore connection to your Base Station....

Hopefully your system runs smoothly from here on out, but if you need anything else, please let us know! Sincerely, SimpliSafe Customer Service