Hi ***,We appreciate you reaching out through the Revdex.com! I'm glad a Tech Manager has been able to speak with you and is continuing to work with you on a solutionWe've sent along a replacement module, extra Entry Sensors, and a Keychain Remote to resolve the issues you've been facing so far with your systemWe hope this resolves your system's problems and also hope you stay in touch if there's anything else you needYou have our Tech Manager's information and they're very familiar with your case, so please don't hesitate to reach out!Sincerely,SimpliSafe Customer Support
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As I communicated to ***, earlier today, this is not an acceptable solutionAlthough I appreciate the refund of the system and services, it was your product that caused this damage to our wallAn image of the damage is attachedThe issue remains unresolved until Simplisafe agrees to repair our wall Regards, [redacted]
We have worked with [redacted] to resolve this issue She had returned her system to us without a return label, and when the refund was processed she called us to say she had a new credit card coming in the mail that hadn't been activatedShe opted to have a check sent to her as her refund, and we have submitted with check request
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Stop copy/paste your response to all Revdex.com complaintsI know this exact same message is sent to many other complaints this morningIf you guys have made a decision to not resolve this issue, then there is no point to discussRevdex.com should rate your company as "F", because that's the ratings the business like yours deserve Regards, [redacted] ***
Hi, Thanks for contacting us through the Revdex.comI'm happy to hear that we have already reached out, and although we have not reached you yet, our Tech Manager was at least able to leave direct contact information to your wifeWe are eager to work with you regarding your concerns about the robustness of the security of your systemPlease don't hesitate to contact our Tech Manager so that we can take care of this for you.Sincerely,SimpliSafe Customer Service
Hi [redacted] -- Thank you for posting your complaint to let us know! It appears that you were able to work with a customer service supervisor to get this issue resolved Please make sure to let us know if there is anything we can do to help in the future!
Hi,Thanks for reaching out through the Revdex.comOne of our Tech Managers attempted to give you a call on 1/to see if we could work with you to build a package dealBut we were not able to reach youIf you still require assistance, please don't hesitate to let us know.Sincerely,SimpliSafe Customer Support
Hi [redacted] -- Thank you for posting your complaint to let us know! While the return and refund period is days, it does appear you were able to work with an agent to get this sorted out
One of our supervisors has reached back out to [redacted] to explain how the systems worksIt seems that [redacted] now understands how the system works, and we have offered to refund his system in full
Hi [redacted] , Thanks for reaching out through the Revdex.com! At this point we've had a Tech Manager leave a message on the primary number listed on your accountThe Tech Manager has left their direct line on your voicemail and will continue attempting to reach out to youWe hope to get in touch with you soon, but in case we don't, please don't hesitate to leave a message on our support line at 1- [redacted] , with a more convenient number to reach you at! We look forward to hearing from you and address your concerns as soon as possible! Sincerely, SimpliSafe Customer Support
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Hi ***, Thanks for reaching out to us through the Revdex.comWe've had a Tech Manager reach out and approve a full refund by check outside of the return policy periodWe also sent a replacement Base Station to fix the issue and will continue to monitor any updates you bring to us Hopefully the Base Station Replacement resolves the technical issue, but in case it doesn't, we've email a return label for a full system refundWe hope these options help! If there's anything else we can assist you with, please feel free to reach out! Sincerely,SimpliSafe Support Team
Hi [redacted] -- Thank you for posting your complaint to let us know! After speaking it sounds like you received the replacement parts and they are working as expected Please let us know if there's anything more we can do to help!
Hi ***,Thanks for following up We've been trying to get in touch with you to check in on this, but haven't yet been able We have verified that the part is returned and you do not owe anything for the return Please reach back out to us if there is any confusion on this point or if there's anything we can do to help in the future!
Hi,Thanks for reaching out through the Revdex.comI'm glad that we were able to reach out to you to go over your concernsYou had confirmed that you were previously able reach us to troubleshoot your system, and we sent a [redacted] Module to restore connection to your Base Station Hopefully your system runs smoothly from here on out, but if you need anything else, please let us know! Sincerely, SimpliSafe Customer Service
Hi [redacted] -- Thank you for posting your complaint to let us know! It looks like we did receive your return and issue the refund, so you should be all set Please do let us know if there's anything we can do to help in the future!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is involved with the same issue as on complaint # [redacted] It involves distributing of spam mail to my personal email address on a regular basis [redacted] from SimpliSafe contacted me and assured me that the issue has been resolvedBased on that I was willing to close the previous case but the very next day I received another email, which proves that the issue still exists! I want them to STOP sending me spam I want $in account credit I want a commitment to pay me $for each additional spam email that I receive Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowSimplisafe, Once again, you are wrongYour technicians have told me, repeatedly, recorded conversations, that your company was not getting a signalThat is why they sent me a broadband adapterI have had my system turned on every day, very close to 24/7, but your logs do not show this, so you were not getting a wireless signalOn your side, the logs appeared to show that my system was turned off, but it was indeed turned on and supposedly monitoringYour technicians said the signal was sporadic at bestBut, they also told me that if the wireless signal was not getting through, that the broadband would come through and that would not show up in your logsUnfortunately, [redacted] proved that no broadband signal ever went out through my computerYet your company has told me there was broadband backup and that I was getting monitoredYour own technicians have proven, precisely, what you keep saying, that I had sporadic coverage, at bestAnd I only learned about this July when your new technician tested my connection and talked to [redacted] You and talk and talk about this over and over, but it was your technicians who proved you were never getting a consistent signal from my Simpilisafe unit, or the second unit you sent, or the third system you sent [redacted] proved that you never received one broadband signal, because it was impossible to go through their modem on the switch you sent me, though your technician told me that you had received a broadband signal back in the beginningI BELIEVED that I was protected, and maybe I was protected a few times a weekThat is the pointI paid for 24/protection, not protection a few times a weekI paid for 24/monitoringAnd I never had this monitoringYou own me for that service that you never provided, over $Look at your own files and conversationTalk to your own techniciansAnd do not write to me again unless you truly want to settle this for the over $that you owe me for services you did NOT provide [redacted]
Hi [redacted] -- Thank you for posting your complaint! We ran a special promotion for current customers (image attached).That special promotion found it's way to several coupon web-sites and before we were able to turn it off several non-customers had purchased, of which you are one.We worked in good faith to obtain inventory to fulfill these items, even though it was limited to current customers only, and were unable Unfortunately your order has been canceled and refunded
Hi [redacted] -- Thank you for posting your complaint to let us know Your returned equipment was processed on the 1st of February and request for refund initiated on that date As it is a non-standard refund as manual as as such takes longer to process, but we can confirm that Check # *** in the amount of has been issued and should arrive to your home at [redacted] within the next 5-business days.Thank you for your patience as we worked this issue through and please let us know if you need anything more from us in the future!
Hi ***,We appreciate you reaching out through the Revdex.com! I'm glad a Tech Manager has been able to speak with you and is continuing to work with you on a solutionWe've sent along a replacement module, extra Entry Sensors, and a Keychain Remote to resolve the issues you've been facing so far with your systemWe hope this resolves your system's problems and also hope you stay in touch if there's anything else you needYou have our Tech Manager's information and they're very familiar with your case, so please don't hesitate to reach out!Sincerely,SimpliSafe Customer Support
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As I communicated to ***, earlier today, this is not an acceptable solutionAlthough I appreciate the refund of the system and services, it was your product that caused this damage to our wallAn image of the damage is attachedThe issue remains unresolved until Simplisafe agrees to repair our wall Regards, [redacted]
We have worked with [redacted] to resolve this issue She had returned her system to us without a return label, and when the refund was processed she called us to say she had a new credit card coming in the mail that hadn't been activatedShe opted to have a check sent to her as her refund, and we have submitted with check request
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Stop copy/paste your response to all Revdex.com complaintsI know this exact same message is sent to many other complaints this morningIf you guys have made a decision to not resolve this issue, then there is no point to discussRevdex.com should rate your company as "F", because that's the ratings the business like yours deserve Regards, [redacted] ***
Hi, Thanks for contacting us through the Revdex.comI'm happy to hear that we have already reached out, and although we have not reached you yet, our Tech Manager was at least able to leave direct contact information to your wifeWe are eager to work with you regarding your concerns about the robustness of the security of your systemPlease don't hesitate to contact our Tech Manager so that we can take care of this for you.Sincerely,SimpliSafe Customer Service
Hi [redacted] -- Thank you for posting your complaint to let us know! It appears that you were able to work with a customer service supervisor to get this issue resolved Please make sure to let us know if there is anything we can do to help in the future!
Hi,Thanks for reaching out through the Revdex.comOne of our Tech Managers attempted to give you a call on 1/to see if we could work with you to build a package dealBut we were not able to reach youIf you still require assistance, please don't hesitate to let us know.Sincerely,SimpliSafe Customer Support
Hi [redacted] -- Thank you for posting your complaint to let us know! While the return and refund period is days, it does appear you were able to work with an agent to get this sorted out
One of our supervisors has reached back out to [redacted] to explain how the systems worksIt seems that [redacted] now understands how the system works, and we have offered to refund his system in full
Hi [redacted] , Thanks for reaching out through the Revdex.com! At this point we've had a Tech Manager leave a message on the primary number listed on your accountThe Tech Manager has left their direct line on your voicemail and will continue attempting to reach out to youWe hope to get in touch with you soon, but in case we don't, please don't hesitate to leave a message on our support line at 1- [redacted] , with a more convenient number to reach you at! We look forward to hearing from you and address your concerns as soon as possible! Sincerely, SimpliSafe Customer Support
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Hi ***, Thanks for reaching out to us through the Revdex.comWe've had a Tech Manager reach out and approve a full refund by check outside of the return policy periodWe also sent a replacement Base Station to fix the issue and will continue to monitor any updates you bring to us Hopefully the Base Station Replacement resolves the technical issue, but in case it doesn't, we've email a return label for a full system refundWe hope these options help! If there's anything else we can assist you with, please feel free to reach out! Sincerely,SimpliSafe Support Team
Hi [redacted] -- Thank you for posting your complaint to let us know! After speaking it sounds like you received the replacement parts and they are working as expected Please let us know if there's anything more we can do to help!
Hi ***,Thanks for following up We've been trying to get in touch with you to check in on this, but haven't yet been able We have verified that the part is returned and you do not owe anything for the return Please reach back out to us if there is any confusion on this point or if there's anything we can do to help in the future!
Hi,Thanks for reaching out through the Revdex.comI'm glad that we were able to reach out to you to go over your concernsYou had confirmed that you were previously able reach us to troubleshoot your system, and we sent a [redacted] Module to restore connection to your Base Station Hopefully your system runs smoothly from here on out, but if you need anything else, please let us know! Sincerely, SimpliSafe Customer Service
Hi [redacted] -- Thank you for posting your complaint to let us know! It looks like we did receive your return and issue the refund, so you should be all set Please do let us know if there's anything we can do to help in the future!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is involved with the same issue as on complaint # [redacted] It involves distributing of spam mail to my personal email address on a regular basis [redacted] from SimpliSafe contacted me and assured me that the issue has been resolvedBased on that I was willing to close the previous case but the very next day I received another email, which proves that the issue still exists! I want them to STOP sending me spam I want $in account credit I want a commitment to pay me $for each additional spam email that I receive Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowSimplisafe, Once again, you are wrongYour technicians have told me, repeatedly, recorded conversations, that your company was not getting a signalThat is why they sent me a broadband adapterI have had my system turned on every day, very close to 24/7, but your logs do not show this, so you were not getting a wireless signalOn your side, the logs appeared to show that my system was turned off, but it was indeed turned on and supposedly monitoringYour technicians said the signal was sporadic at bestBut, they also told me that if the wireless signal was not getting through, that the broadband would come through and that would not show up in your logsUnfortunately, [redacted] proved that no broadband signal ever went out through my computerYet your company has told me there was broadband backup and that I was getting monitoredYour own technicians have proven, precisely, what you keep saying, that I had sporadic coverage, at bestAnd I only learned about this July when your new technician tested my connection and talked to [redacted] You and talk and talk about this over and over, but it was your technicians who proved you were never getting a consistent signal from my Simpilisafe unit, or the second unit you sent, or the third system you sent [redacted] proved that you never received one broadband signal, because it was impossible to go through their modem on the switch you sent me, though your technician told me that you had received a broadband signal back in the beginningI BELIEVED that I was protected, and maybe I was protected a few times a weekThat is the pointI paid for 24/protection, not protection a few times a weekI paid for 24/monitoringAnd I never had this monitoringYou own me for that service that you never provided, over $Look at your own files and conversationTalk to your own techniciansAnd do not write to me again unless you truly want to settle this for the over $that you owe me for services you did NOT provide [redacted]
Hi [redacted] -- Thank you for posting your complaint! We ran a special promotion for current customers (image attached).That special promotion found it's way to several coupon web-sites and before we were able to turn it off several non-customers had purchased, of which you are one.We worked in good faith to obtain inventory to fulfill these items, even though it was limited to current customers only, and were unable Unfortunately your order has been canceled and refunded
Hi [redacted] -- Thank you for posting your complaint to let us know Your returned equipment was processed on the 1st of February and request for refund initiated on that date As it is a non-standard refund as manual as as such takes longer to process, but we can confirm that Check # *** in the amount of has been issued and should arrive to your home at [redacted] within the next 5-business days.Thank you for your patience as we worked this issue through and please let us know if you need anything more from us in the future!