Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] However, I am asking to keep the complaint open for days, to make sure that the issue has actually been resolvedIn the past, I have been "promised" that the issue has been taken care of but it wasn't so, therefore I will believe it after days without any spam emails Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am also missing the home signature sticker from Simply Safe Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business While their response satisfies some of my issues and/or concerns in reference to complaint # [redacted] , I hope that SimpliSafe will take seriously my and many others' complaints about the general quality of customer service Customers shouldn't have to reach out to the Revdex.com in order to get a response from the company Customers shouldn't have to wait ten minutes to speak with a representative during business hours And customers should be granted the opportunity to speak with a manager if they ask to do so It is regrettable that I had to spend hours on the phone trying to address basic issues with the equipment I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hi [redacted] -- Thank you for posting your complaint to let us know! Our customer service team let me know that you were able to resolve the hardware issue and receive your replacement equipment If there's anything you still need or that we can ever do in the future make sure to let us know!
Hi,Thanks for reaching out through the Revdex.comI'm glad that we managed to reach you on 3/7, to let you know that your check refund for your returned package is already on the wayIt should be in your hands soonif you need any further assistance, please don't hesitate to let us know! Sincerely,SimpliSafe Customer Service
Hi ***,Thank you for taking the time again to response -- the reason we've been trying to get in touch with you is to explain that we have been receiving your signals; you're right in that it has been through the cellular provider, and not through the back-up, but that is expected We've attached here the history of your events from September of You can also confirm the previous year's events on your account online.As you know, if we ever detect that your alarm did not send to us a signal for a week, we will e-mail you to make sure you're aware We've sent you these notifications in the past and you've responded to them which lead to working with our customer service team to try and help get a more consistent connection.We are still willing to offer a full refund for your alarm equipment if you would like to return it so that you can find an alarm company that works better for what you need
One of our supervisors, ***, reached out to [redacted] to discuss this complaint [redacted] is returning his system for a refund, and seemed happy with the accommodation
Hi [redacted] -- Thank you for posting your complaint to let us know, and we do apologize for the experience you've had trying to set up the cameras.Your order was returned and refunded and those funds should already be available.After speaking with out customer service supervisor, we do understand that you're requesting us to pay you money for the time you've spent troubleshooting and working to get your cameras online Unfortunately, we will not be sending you money for your time We do also understand that you do not accept this outcome
Sounds great, thanks [redacted] Unfortunately the Revdex.com requires that we respond to your rejection of this complaint within a week; and it will take a few weeks for the matter to resolve between your shipping back of the equipment and our mailing to you of the refund.We ask that you close this complaint and re-open it in the future if the matter goes unresolved.Thanks for your understanding!
Hi [redacted] -- Thanks for posting your complaint to let us know about the experience you've had I spoke with the customer service supervisor that you've been working with and she assured me that we're going to do everything we can to take care of this issue If you would like to give us another try let her know and we'll make sure to impress you this time!
Hi [redacted] ,Thank you for posting to let us know! As discussed with our staff, we can certainly do a return and refund for your service and equipment We will not, however, provide you money for damage to your walls during removal
Hi [redacted] ,We appreciate you reaching out through the Revdex.com! At this time, I'm glad to see you've been refunded for the full amount of $as of 1/10/We had a Tech Manager reach out again to follow up in case there were any lingering questions you'd like answeredThey've left their name and contact information in case you need to reach them for any reasonIn addition, it's good to note that it may take 5-business days before the refund reflects on your bank statementPlease let us know if there's anything else we can help with! Best,SimpliSafe Customer Support
Hi -- Thank you for posting your complaint to let us know! [redacted] from our call center confirmed today that we were able to work together to get a return label sent for the unused sensors and will be refunding once received back to our warehouse.Let us know if there's anything more we can do to help in the future!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.However, fundamental customer service issues remain at SimpliSafe, and until they invest in proper staffing they will continue to receive complaints like this Regards, [redacted] ***
Hi [redacted] -- Thank you for posting your complaint to let us know! It looks like you were able to work with one of our call center supervisors to ensure this issue was taken care of Please let us know if there's anything more we can do to help in the future!
Your company advertises that set up is "Easy to Install--in under minutes!", "even an orangutan can do it" In multiple locations, your website uses the word "easy" Sis not easy if you own an [redacted] computer The fact of the matter is no where do you tell potential clients that system does have significant issues at times, which may cause a significant delay in setting up the system This is advertising.Regards, [redacted]
Hi,Thank you for reaching out through the Revdex.comI'm glad that our Tech Manager was able to reach out to you to take care of the refund for your orderIf there's anything else we can do for you, please let us know.Sincerely,SimpliSafe Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would like to add my experience with SimpliSafe after the complaint was sent to the Revdex.comThe reason why I made the complaint in the first place was because no one at SimpliSafe customer support would answer the phoneTech support was only interested in trying to solve the problem and would not listen to me when I said that I didn't want to solve the problemI just wanted to get the equipment out of my home and returned to SimpliSafeIn my complaint I stated that I would return the equipment on 1-10-Simplisafe had ample time to connect with me to let me know that they would send me a label for the return shipmentThey never did so I went to the [redacted] store and for $with $added on for extra insurance I shipped the equipmentThe next day after notifying SimpliSafe in writing regarding the shipment I received and E-Mail from [redacted] in Customer Support with the label attachedThis is of course now useless to meSince then [redacted] has sent numerous E-Mails and made phone calls to meOne call was to let me know that they were having problems when I was trying to contact them but I answered back only by E-Mail because I like to have things in writing and not a one way recorded conversation [redacted] was helpful but it seems that only after my complaint to the Revdex.com did I get a response and an interest in helping me with the return of the equipmentThe cost of the return was not added to the refundI received a refund for the money I paid for the equipmentThe dispatch or monitoring company utilizes a safe word that one can use to access my account and make changesSince I was unable to connect my system to the dispatch company I was unable to use the safe word or login to my account and asked [redacted] to cancel the service for me [redacted] asked for the safe word and I E-Mailed it to herThen she asked that I say it to someone in Security over the phone so I called and waited and waited; I then left a message saying the safe wordI received several requests from [redacted] asking me to call again stating that someone in has to hear me say the safe word for security reasonsI decided that no I won't do that and SimpliSafe finally closed the account with the dispatch companyIf anyone is interested in purchasing a SimpliSafe security system I suggest that they check to see how strong their WIFI is in the area where they want to set it up, get a permit as soon as possible if required so that you have ample time during the day trial period to do what you have to do Regards, [redacted] ***
Hi [redacted] -- Thank you for posting again to let us know about the continued issues As discussed over the phone the erroneous charges have been refunded, the overnight shipping charge was reversed, and your yard sign is in transit If there's ever anything more we can do to help please reach out to [redacted] directly and we will take care of it!
Hi [redacted] -- Thank you for posting your complaint to let us know! Our customer service team let me know that we were able to get in touch and resolve the issues that you're experiencing If there's ever anything more we can do to help please don't hesitate to let us know
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] However, I am asking to keep the complaint open for days, to make sure that the issue has actually been resolvedIn the past, I have been "promised" that the issue has been taken care of but it wasn't so, therefore I will believe it after days without any spam emails Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am also missing the home signature sticker from Simply Safe Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business While their response satisfies some of my issues and/or concerns in reference to complaint # [redacted] , I hope that SimpliSafe will take seriously my and many others' complaints about the general quality of customer service Customers shouldn't have to reach out to the Revdex.com in order to get a response from the company Customers shouldn't have to wait ten minutes to speak with a representative during business hours And customers should be granted the opportunity to speak with a manager if they ask to do so It is regrettable that I had to spend hours on the phone trying to address basic issues with the equipment I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hi [redacted] -- Thank you for posting your complaint to let us know! Our customer service team let me know that you were able to resolve the hardware issue and receive your replacement equipment If there's anything you still need or that we can ever do in the future make sure to let us know!
Hi,Thanks for reaching out through the Revdex.comI'm glad that we managed to reach you on 3/7, to let you know that your check refund for your returned package is already on the wayIt should be in your hands soonif you need any further assistance, please don't hesitate to let us know! Sincerely,SimpliSafe Customer Service
Hi ***,Thank you for taking the time again to response -- the reason we've been trying to get in touch with you is to explain that we have been receiving your signals; you're right in that it has been through the cellular provider, and not through the back-up, but that is expected We've attached here the history of your events from September of You can also confirm the previous year's events on your account online.As you know, if we ever detect that your alarm did not send to us a signal for a week, we will e-mail you to make sure you're aware We've sent you these notifications in the past and you've responded to them which lead to working with our customer service team to try and help get a more consistent connection.We are still willing to offer a full refund for your alarm equipment if you would like to return it so that you can find an alarm company that works better for what you need
One of our supervisors, ***, reached out to [redacted] to discuss this complaint [redacted] is returning his system for a refund, and seemed happy with the accommodation
Hi [redacted] -- Thank you for posting your complaint to let us know, and we do apologize for the experience you've had trying to set up the cameras.Your order was returned and refunded and those funds should already be available.After speaking with out customer service supervisor, we do understand that you're requesting us to pay you money for the time you've spent troubleshooting and working to get your cameras online Unfortunately, we will not be sending you money for your time We do also understand that you do not accept this outcome
Sounds great, thanks [redacted] Unfortunately the Revdex.com requires that we respond to your rejection of this complaint within a week; and it will take a few weeks for the matter to resolve between your shipping back of the equipment and our mailing to you of the refund.We ask that you close this complaint and re-open it in the future if the matter goes unresolved.Thanks for your understanding!
Hi [redacted] -- Thanks for posting your complaint to let us know about the experience you've had I spoke with the customer service supervisor that you've been working with and she assured me that we're going to do everything we can to take care of this issue If you would like to give us another try let her know and we'll make sure to impress you this time!
Hi [redacted] ,Thank you for posting to let us know! As discussed with our staff, we can certainly do a return and refund for your service and equipment We will not, however, provide you money for damage to your walls during removal
Hi [redacted] ,We appreciate you reaching out through the Revdex.com! At this time, I'm glad to see you've been refunded for the full amount of $as of 1/10/We had a Tech Manager reach out again to follow up in case there were any lingering questions you'd like answeredThey've left their name and contact information in case you need to reach them for any reasonIn addition, it's good to note that it may take 5-business days before the refund reflects on your bank statementPlease let us know if there's anything else we can help with! Best,SimpliSafe Customer Support
Hi -- Thank you for posting your complaint to let us know! [redacted] from our call center confirmed today that we were able to work together to get a return label sent for the unused sensors and will be refunding once received back to our warehouse.Let us know if there's anything more we can do to help in the future!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.However, fundamental customer service issues remain at SimpliSafe, and until they invest in proper staffing they will continue to receive complaints like this Regards, [redacted] ***
Hi [redacted] -- Thank you for posting your complaint to let us know! It looks like you were able to work with one of our call center supervisors to ensure this issue was taken care of Please let us know if there's anything more we can do to help in the future!
Your company advertises that set up is "Easy to Install--in under minutes!", "even an orangutan can do it" In multiple locations, your website uses the word "easy" Sis not easy if you own an [redacted] computer The fact of the matter is no where do you tell potential clients that system does have significant issues at times, which may cause a significant delay in setting up the system This is advertising.Regards, [redacted]
Hi,Thank you for reaching out through the Revdex.comI'm glad that our Tech Manager was able to reach out to you to take care of the refund for your orderIf there's anything else we can do for you, please let us know.Sincerely,SimpliSafe Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would like to add my experience with SimpliSafe after the complaint was sent to the Revdex.comThe reason why I made the complaint in the first place was because no one at SimpliSafe customer support would answer the phoneTech support was only interested in trying to solve the problem and would not listen to me when I said that I didn't want to solve the problemI just wanted to get the equipment out of my home and returned to SimpliSafeIn my complaint I stated that I would return the equipment on 1-10-Simplisafe had ample time to connect with me to let me know that they would send me a label for the return shipmentThey never did so I went to the [redacted] store and for $with $added on for extra insurance I shipped the equipmentThe next day after notifying SimpliSafe in writing regarding the shipment I received and E-Mail from [redacted] in Customer Support with the label attachedThis is of course now useless to meSince then [redacted] has sent numerous E-Mails and made phone calls to meOne call was to let me know that they were having problems when I was trying to contact them but I answered back only by E-Mail because I like to have things in writing and not a one way recorded conversation [redacted] was helpful but it seems that only after my complaint to the Revdex.com did I get a response and an interest in helping me with the return of the equipmentThe cost of the return was not added to the refundI received a refund for the money I paid for the equipmentThe dispatch or monitoring company utilizes a safe word that one can use to access my account and make changesSince I was unable to connect my system to the dispatch company I was unable to use the safe word or login to my account and asked [redacted] to cancel the service for me [redacted] asked for the safe word and I E-Mailed it to herThen she asked that I say it to someone in Security over the phone so I called and waited and waited; I then left a message saying the safe wordI received several requests from [redacted] asking me to call again stating that someone in has to hear me say the safe word for security reasonsI decided that no I won't do that and SimpliSafe finally closed the account with the dispatch companyIf anyone is interested in purchasing a SimpliSafe security system I suggest that they check to see how strong their WIFI is in the area where they want to set it up, get a permit as soon as possible if required so that you have ample time during the day trial period to do what you have to do Regards, [redacted] ***
Hi [redacted] -- Thank you for posting again to let us know about the continued issues As discussed over the phone the erroneous charges have been refunded, the overnight shipping charge was reversed, and your yard sign is in transit If there's ever anything more we can do to help please reach out to [redacted] directly and we will take care of it!
Hi [redacted] -- Thank you for posting your complaint to let us know! Our customer service team let me know that we were able to get in touch and resolve the issues that you're experiencing If there's ever anything more we can do to help please don't hesitate to let us know