RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please remit payment for interest for the weeks you stole the money from credit cardSince it has been weeks and my credit interest rate is approx 20% Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAs I responded back to the business, I still believe their website misleads customers and it is unfortunate others may be in the same position as me Regards, [redacted] ***
Thank you for posting your complaint to let us know! As discussed with the Customer Service Supervisor over the phone, we were able to identify where your e-mail existed We do apologize that your initial inquiries to us weren't handled correctly, but we have now corrected the issue You should no longer received marketing messages to that e-mail address Please let us know if there's anything we can do to help in the future!
Hi [redacted] -- Thank you for your honesty! We do understand that this complaint will not be closed with you satisfied.As discussed, your refund will be processed when the equipment is received Please do let us know if there's anything else we can do to help
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Can you please let me know when you are sending me the two signs. Regards, [redacted]
Hi [redacted] -- Thank you for posting your complaint to let us know! Your payment for the first month of monitoring service has been refunded.While it is true that anyone can create a customer account and purchase their first month of alarm monitoring service, in order to use that first month of service you do need to have the equipment
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] If I can't change my response to "do not accept", then I will put in a second complaint Below is what I wrote was my desired outcome in complaint Simpli Safe did not fullfill my desired outcome They only said that if they received the equipment I would not owe them anything I want to stick to my original desired outcome I want Simpli Safe to assure me through Revdex.com that they have received the replacement base stationI also want them to assure me through Revdex.com that my account is paid in full and that I do not owe them any money or equipment Since they attempted to cash the check that they "couldn't find" for weeks I need the above statement from them They must let me know that they have received the Base Station with the serial number [redacted] I sent it by way of *** [redacted] tracking indicates that it was delivered on Friday, 4/28/and 9:AM My account # with them is [redacted] and my order # with them is [redacted] Since they attempted to cash my check (To no avail I told them that there was a stop payment on it) They must still think that I owe them money It will probably take them several weeks to realize that I have returned the base station because their business is so snail like While those weeks are passing, they will likely send a collector after me I don't know what I was thinking when I accepted their response I was trusting a company that has shown that they cannot be trusted Thank you, Regards, [redacted]
Hi [redacted] -- Thanks for following up!The product we use for hanging is a common household product With each shipment we include directions for use in the pouch that houses your additional adhesive strips Included with your extra strips is a manual from the manufacturer similar to: [redacted] fAlso, in our owner's manual, we include instructions for removing your sensors: [redacted] (see page 19)Following either of those guides will help you remove the adhesive strips as quickly and safely as possible.As we stated before, we are not going to send you money for your wall, but we're more than happy to issue your refund Please send the equipment back as soon as possible to expedite that refund!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Hi, Thanks for reaching out through the Revdex.com I'm glad that we were able to reach out to you to address your concerns about your Keychain RemoteOur Tech Manager was able to take care of a return for one of your Keychain Remotes, and you should receive the mailing labels very soonif you need any further assistance, please don't hesitate to reach out to our Tech Manager, for whom you now have direct contact informationAnd let us know if you need anything else.Sincerely,SimpliSafe Customer Support
Hi,Thank you for reaching out through the Revdex.comWe attempted to give you a call to see if we could help you with your system, but unfortunately we were not able to reach youIf you still require assistance, please let us know!Sincerely,SimpliSafe Customer Support
Hi,Thank you for reaching out through the Revdex.comI'm glad that we were able to get in touch with you to make sure that you would get those Entry Sensors that should have been part of your initial orderThey should now be on the wayif you need anything else, please do let us know.Sincerely,SimpliSafe Customer Service
Hello,Our customer service team reached out to [redacted] to resolve this issueWe have sent her entry sensors and are waiting to receive motion sensors back from herHer card was refunded for the difference, and she seemed happy by the end of the call Thanks, [redacted]
Hi,Thank you for reaching out to us through the Revdex.comWe're glad that we were able to give you a call to check in, and you were willing to try a [redacted] Adapter to see if that will help with your Base Station's connectivityWe also provided you with two months of Monitoring Service free, as a courtesyIf you continue to experience difficulties, or if there's anything else that we can help you with, please don't hesitate to let us know!Sincerely,SimpliSafe Customer Service
Hi [redacted] -- Thanks for following up If possible, please review the response and let us know if our handling of your issue is still unsatisfactory I've been informed by our Customer Service team that the issue has been resolved and would like to ensure you're completely satisfied
Hi [redacted] -- Thank you for posting your complaint to let us know!While the software does work on both [redacted] and PC, there are certainly circumstances where we'll need to troubleshoot Software, hardware, and the OS all contribute to different operating environments and we'll work with you to make sure to get you up and running.That said, we've been attempting to get in contact with you and have been unlucky so far If you'd like us to help out please do respond and we'll be sure to take care of it!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI do not find what they call a resolution to be satisfactoryThey said they paid for $of the total $and that turned out to be a lieNo payment has been made according to he countyAnd $dollars does not cover the fact that their equipment faultedI want them to pay the entire fine of $ Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please remit payment for interest for the weeks you stole the money from credit cardSince it has been weeks and my credit interest rate is approx 20% Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAs I responded back to the business, I still believe their website misleads customers and it is unfortunate others may be in the same position as me Regards, [redacted] ***
Thank you for posting your complaint to let us know! As discussed with the Customer Service Supervisor over the phone, we were able to identify where your e-mail existed We do apologize that your initial inquiries to us weren't handled correctly, but we have now corrected the issue You should no longer received marketing messages to that e-mail address Please let us know if there's anything we can do to help in the future!
Hi [redacted] -- Thank you for your honesty! We do understand that this complaint will not be closed with you satisfied.As discussed, your refund will be processed when the equipment is received Please do let us know if there's anything else we can do to help
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Can you please let me know when you are sending me the two signs. Regards, [redacted]
Hi [redacted] -- Thank you for posting your complaint to let us know! Your payment for the first month of monitoring service has been refunded.While it is true that anyone can create a customer account and purchase their first month of alarm monitoring service, in order to use that first month of service you do need to have the equipment
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] If I can't change my response to "do not accept", then I will put in a second complaint Below is what I wrote was my desired outcome in complaint Simpli Safe did not fullfill my desired outcome They only said that if they received the equipment I would not owe them anything I want to stick to my original desired outcome I want Simpli Safe to assure me through Revdex.com that they have received the replacement base stationI also want them to assure me through Revdex.com that my account is paid in full and that I do not owe them any money or equipment Since they attempted to cash the check that they "couldn't find" for weeks I need the above statement from them They must let me know that they have received the Base Station with the serial number [redacted] I sent it by way of *** [redacted] tracking indicates that it was delivered on Friday, 4/28/and 9:AM My account # with them is [redacted] and my order # with them is [redacted] Since they attempted to cash my check (To no avail I told them that there was a stop payment on it) They must still think that I owe them money It will probably take them several weeks to realize that I have returned the base station because their business is so snail like While those weeks are passing, they will likely send a collector after me I don't know what I was thinking when I accepted their response I was trusting a company that has shown that they cannot be trusted Thank you, Regards, [redacted]
Hi [redacted] -- Thanks for following up!The product we use for hanging is a common household product With each shipment we include directions for use in the pouch that houses your additional adhesive strips Included with your extra strips is a manual from the manufacturer similar to: [redacted] fAlso, in our owner's manual, we include instructions for removing your sensors: [redacted] (see page 19)Following either of those guides will help you remove the adhesive strips as quickly and safely as possible.As we stated before, we are not going to send you money for your wall, but we're more than happy to issue your refund Please send the equipment back as soon as possible to expedite that refund!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Hi, Thanks for reaching out through the Revdex.com I'm glad that we were able to reach out to you to address your concerns about your Keychain RemoteOur Tech Manager was able to take care of a return for one of your Keychain Remotes, and you should receive the mailing labels very soonif you need any further assistance, please don't hesitate to reach out to our Tech Manager, for whom you now have direct contact informationAnd let us know if you need anything else.Sincerely,SimpliSafe Customer Support
Hi,Thank you for reaching out through the Revdex.comWe attempted to give you a call to see if we could help you with your system, but unfortunately we were not able to reach youIf you still require assistance, please let us know!Sincerely,SimpliSafe Customer Support
Hi,Thank you for reaching out through the Revdex.comI'm glad that we were able to get in touch with you to make sure that you would get those Entry Sensors that should have been part of your initial orderThey should now be on the wayif you need anything else, please do let us know.Sincerely,SimpliSafe Customer Service
Hello,Our customer service team reached out to [redacted] to resolve this issueWe have sent her entry sensors and are waiting to receive motion sensors back from herHer card was refunded for the difference, and she seemed happy by the end of the call Thanks, [redacted]
Hi,Thank you for reaching out to us through the Revdex.comWe're glad that we were able to give you a call to check in, and you were willing to try a [redacted] Adapter to see if that will help with your Base Station's connectivityWe also provided you with two months of Monitoring Service free, as a courtesyIf you continue to experience difficulties, or if there's anything else that we can help you with, please don't hesitate to let us know!Sincerely,SimpliSafe Customer Service
Hi [redacted] -- Thanks for following up If possible, please review the response and let us know if our handling of your issue is still unsatisfactory I've been informed by our Customer Service team that the issue has been resolved and would like to ensure you're completely satisfied
Hi [redacted] -- Thank you for posting your complaint to let us know!While the software does work on both [redacted] and PC, there are certainly circumstances where we'll need to troubleshoot Software, hardware, and the OS all contribute to different operating environments and we'll work with you to make sure to get you up and running.That said, we've been attempting to get in contact with you and have been unlucky so far If you'd like us to help out please do respond and we'll be sure to take care of it!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI do not find what they call a resolution to be satisfactoryThey said they paid for $of the total $and that turned out to be a lieNo payment has been made according to he countyAnd $dollars does not cover the fact that their equipment faultedI want them to pay the entire fine of $ Regards, [redacted]