Revdex.com:? You are not Revdex.com you are Simplisafeso you should change the response on your template for Revdex.com issues.As far as being resolved, that is correct but your performance regarding the issue and communication afterwords is high effort, which I commend and also condemn Youshould have a better communication system with your customers (LIVE HELP) and get your reps OFF THE PHONE Phone calls are for important issues unless you really lovetalking on the phone for 30min (that could have been handled with a 2min chat session) with something that can be handled without tying up valuable personal.In addition, not allowing your customers to cancel though your interface is an obvious attempt at making life difficult to cancel so you get more revenue I'm taking to socialmedia to allow any potential sales know that to cancel is OVERLY DIFFICULTMy advice is change your policies ASAP, as no one wants to sign up with ANY company that makes life difficult to cancel I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hi [redacted] -- Thank you for contacting us again to let us know about the continued e-mails As discussed with our customer service team, in an effort to change your e-mail address in our database to ensure there was no way for us to send you additional marketing e-mails, we inadvertently caused you to receive another We have fixed this error and added service time to your account to hopefully make up for the continued errors on our part
Hi [redacted] -- Thanks for posting your complaint to let us know!On 7/we put check in the mail to your address at [redacted] ***.After you did not receive the check, you called in and let us know that we had the incorrect address We have since stopped payment on that check and reissued it as check on 8/5/2016.That check, 5795, was mailed to your address at [redacted] *** It should only take up to two weeks to arrive, so you should expect that check in your mailbox by 8/22/
Hi -- Thank you for posting your complaint to let us know! I just spoke with our customer service team and was told that everything is going to be taken care of If this isn't the case, or there is anything else you'd like by way of follow up, make sure to let us know!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Nowhere did I see that you had to be a current customerIf that was true why didn't you require customers to log in to their accounts to be able to purchase? Basically, it appears you used customers funds for a week or more before refunding ordersAt least this shows you have shoddy practices by allowing non-customers to buy, then holding their funds for a week or more Regards, [redacted]
Revdex.com:? You are not Revdex.com you are Simplisafeso you should change the response on your template for Revdex.com issues.As far as being resolved, that is correct but your performance regarding the issue and communication afterwords is high effort, which I commend and also condemn Youshould have a better communication system with your customers (LIVE HELP) and get your reps OFF THE PHONE Phone calls are for important issues unless you really lovetalking on the phone for 30min (that could have been handled with a 2min chat session) with something that can be handled without tying up valuable personal.In addition, not allowing your customers to cancel though your interface is an obvious attempt at making life difficult to cancel so you get more revenue I'm taking to socialmedia to allow any potential sales know that to cancel is OVERLY DIFFICULTMy advice is change your policies ASAP, as no one wants to sign up with ANY company that makes life difficult to cancel I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hi [redacted] -- Thank you for contacting us again to let us know about the continued e-mails As discussed with our customer service team, in an effort to change your e-mail address in our database to ensure there was no way for us to send you additional marketing e-mails, we inadvertently caused you to receive another We have fixed this error and added service time to your account to hopefully make up for the continued errors on our part
Hi [redacted] -- Thanks for posting your complaint to let us know!On 7/we put check in the mail to your address at [redacted] ***.After you did not receive the check, you called in and let us know that we had the incorrect address We have since stopped payment on that check and reissued it as check on 8/5/2016.That check, 5795, was mailed to your address at [redacted] *** It should only take up to two weeks to arrive, so you should expect that check in your mailbox by 8/22/
Hi -- Thank you for posting your complaint to let us know! I just spoke with our customer service team and was told that everything is going to be taken care of If this isn't the case, or there is anything else you'd like by way of follow up, make sure to let us know!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Nowhere did I see that you had to be a current customerIf that was true why didn't you require customers to log in to their accounts to be able to purchase? Basically, it appears you used customers funds for a week or more before refunding ordersAt least this shows you have shoddy practices by allowing non-customers to buy, then holding their funds for a week or more Regards, [redacted]