Hi [redacted] -- Thank you for posting your complaint to let us know, and for working with our customer service team to resolve the problem! We can confirm that you do not owe any money for the equipment that was returned to us, that we have removed the card on file from your account, and that we will be re-training the agent that gave you misleading information previously.Please let us know if there's anything we can do to help in the future!
I received your previous E mails but I was unable to open up in my phone browserI finally tried forwarding the Emails to my desk topI was then able to read the messages and I was not satisfied with Simplsafe responseThey still did not address why it is not stated upfront about the need for their systemI feel that would be fair to the consumer to know that instead, when you accept consumers money for monitoring without being upfront is very misleadingSimplsafe did not bother to notify me of this until I contacted them about what was going on with the accountSimplsafe would have just kept my money knowing they could not fulfill the monitoring agreementThat is borderline fraudPlease reopen this case and any response I receive from Revdex.com I now know to forward to my desk top for viewingI am not satisfied with their responseThank You
Thanks for reaching out [redacted] , In addressing your recent inquiry through the Revdex.com, a member of our support team has managed to get in touch with you to issue a return labelAccording to ***, the package will arrive at our fulfillment center by October 13th, where we will begin processing your returnI hope this resolution was satisfactory and we appreciate your patience on this matterIf there is anything else we can assist you with, please don't hesitate to reach outSincerely, SimpliSafe Customer Support
Hi, Thanks for reaching out through the Revdex.comOne of our Tech Managers attempted to check in with you, but was unable to reach you and left a messageWe do see that you had already spoken with us to take care of the package return, and it is in transitWhen we receive the package, and it is processed in out fulfillment center, you will be issued a full refundIf there is anything else that we can do for you, please don't hesitate to let us know! Sincerely,SimpliSafe Customer Service
Revdex.com:I received two phone calls over the weekend, one Saturday and one Sunday explaining the problem to me and an apologyI was informed that my package was being shipped MondayToday (Monday) I received the tracking number for my shipmentI thank the SimpliSafe company and Revdex.com for the assistance in this order I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hi -- Thank you for posting your complaint! We ran a special promotion for current customers (image attached).That special promotion found it's way to several coupon web-sites and before we were able to turn it off several non-customers had purchased, of which you are one.We worked in good faith to obtain inventory to fulfill these items, even though it was limited to current customers only, and were unable Unfortunately your order has been canceled and refunded
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I don't think you should hold my money for such long time if you don't have intention to ship it to me at all] Regards, [redacted] ***
The equipment that I have seems to be working fine Why would I need to return it? This is about Simplisafe's horrible customer support, not the equipment Their attitude clearly is either (1) tolerate crummy customer support, or (2) return the equipmentThose are consumers two choices Im trying to get this company to address their awful customer support standards, not just for me but for all of the people like me that have complained and gotten nowhere You can clearly see how little this company thinks of their own customers [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I reject this because nowhere have I seen any attempt to change policy so that consumers are advised upfront that you are not able to monitor no other systemBecause when you advertise under monitoring section you should be able to do thatStop taking consumers money upfront when you cannot provide monitoring services and then having consumer argue to get money backWhen that happens I then will be satisfied no other consumer goes thru what I am going thru now Regards, [redacted]
Hi,Thank you for reaching out through the Revdex.comI'm glad we were able to speak with you to take care of the return of your systemWe were also able to build a Quote for you for purchasing the all new SimpliSafe systemPlease give us a call if you decide that you'd like to go through with that purchaseAnd let us know if you need anything else!Sincerely,SimpliSafe Customer Service
Hi ***, Thanks for reaching out through the RevDex.com. I'm glad to see a supervisor has managed to refund your order in full by check. I hope this outcome was to your satisfaction. If there's ever anything else, please don't hesitate to reach out again! Sincerely,SimpliSafe... Customer Support
The customer was able to work with a representative last night and has a replacement Keychain Remote coming outWe have also had a couple of supervisors give him a call, but they reached his voicemail
Hi [redacted] -- thank you for posting your complaint to let us know!I can confirm that the missing items from your shipment have been mailed and are reported to be on a truck for delivery today You can track these items right online at http:// [redacted] Please do let us know if this package does not arrive as promised We've also gone ahead and refunded that overnight shipping and we do apologize again for the inconvenience caused.As for a call from our CEO, that unfortunately will not happen While we do understand the frustration and hope we can work with you to resolve any issues; if this is a deal breaker for you we understand Based on the fact that you've had an unpleasant experience, and we will not be fulfilling your request for a call from our CEO, please do let us know if you would like to return your equipment for a full refund Keep in mind, if you would like to return, we're absolutely able to provide a prepaid shipping label for that return and will issue a full refund
Hi,Thanks for reaching out through the RevDex.com. I'm glad that our Tech Manager was able to get in touch with you. I'm also glad that we were able to confirm that your refund check has already been requested and is on the way. You should have it in your hands during this week. If you... need any further assistance, please do let us know. Sincerely,SimpliSafe Customer Support
Hi ***,We appreciate you reaching out through the Revdex.comIn addressing your inquiry, we have offered to refund you outside the return policyI'm happy to see a return label has been issued and your return is underwayI hope this helps! Please feel free to reach out if there's anything else we can assist you with.Sincerely,The SimpliSafe Team
Hi,Thank you for reaching out to us through the Revdex.comI'm glad that one of our Tech Managers was able to reach you to go over some of your concerns regarding recent eventsWe sincerely thank you for considering SimpliSafe as your home securityIf you would like to return your system, please don't hesitate to let us know, and we will take care of it for youAnd of course, let us know if you need anything elseSincerely,SimpliSafe Customer Service
-- It looks like we've spoken with you over the phone since this issue was brought to us and has been resolved Can you please indicate whether or not you're happy with the resolution?
Hi [redacted] -- Thank you for letting us know that our resolution wasn't what you were looking for! While there wasn't any text in your response, we're happy to work with you A customer service supervisor will reach out to you again today to see what we can do to help!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hi [redacted] -- Thank you for posting your complaint to let us know, and for working with our customer service team to resolve the problem! We can confirm that you do not owe any money for the equipment that was returned to us, that we have removed the card on file from your account, and that we will be re-training the agent that gave you misleading information previously.Please let us know if there's anything we can do to help in the future!
I received your previous E mails but I was unable to open up in my phone browserI finally tried forwarding the Emails to my desk topI was then able to read the messages and I was not satisfied with Simplsafe responseThey still did not address why it is not stated upfront about the need for their systemI feel that would be fair to the consumer to know that instead, when you accept consumers money for monitoring without being upfront is very misleadingSimplsafe did not bother to notify me of this until I contacted them about what was going on with the accountSimplsafe would have just kept my money knowing they could not fulfill the monitoring agreementThat is borderline fraudPlease reopen this case and any response I receive from Revdex.com I now know to forward to my desk top for viewingI am not satisfied with their responseThank You
Thanks for reaching out [redacted] , In addressing your recent inquiry through the Revdex.com, a member of our support team has managed to get in touch with you to issue a return labelAccording to ***, the package will arrive at our fulfillment center by October 13th, where we will begin processing your returnI hope this resolution was satisfactory and we appreciate your patience on this matterIf there is anything else we can assist you with, please don't hesitate to reach outSincerely, SimpliSafe Customer Support
Hi, Thanks for reaching out through the Revdex.comOne of our Tech Managers attempted to check in with you, but was unable to reach you and left a messageWe do see that you had already spoken with us to take care of the package return, and it is in transitWhen we receive the package, and it is processed in out fulfillment center, you will be issued a full refundIf there is anything else that we can do for you, please don't hesitate to let us know! Sincerely,SimpliSafe Customer Service
Revdex.com:I received two phone calls over the weekend, one Saturday and one Sunday explaining the problem to me and an apologyI was informed that my package was being shipped MondayToday (Monday) I received the tracking number for my shipmentI thank the SimpliSafe company and Revdex.com for the assistance in this order I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hi -- Thank you for posting your complaint! We ran a special promotion for current customers (image attached).That special promotion found it's way to several coupon web-sites and before we were able to turn it off several non-customers had purchased, of which you are one.We worked in good faith to obtain inventory to fulfill these items, even though it was limited to current customers only, and were unable Unfortunately your order has been canceled and refunded
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I don't think you should hold my money for such long time if you don't have intention to ship it to me at all] Regards, [redacted] ***
[redacted] has spoken to a supervisor, and her issue has been resolved
The equipment that I have seems to be working fine Why would I need to return it? This is about Simplisafe's horrible customer support, not the equipment Their attitude clearly is either (1) tolerate crummy customer support, or (2) return the equipmentThose are consumers two choices Im trying to get this company to address their awful customer support standards, not just for me but for all of the people like me that have complained and gotten nowhere You can clearly see how little this company thinks of their own customers [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I reject this because nowhere have I seen any attempt to change policy so that consumers are advised upfront that you are not able to monitor no other systemBecause when you advertise under monitoring section you should be able to do thatStop taking consumers money upfront when you cannot provide monitoring services and then having consumer argue to get money backWhen that happens I then will be satisfied no other consumer goes thru what I am going thru now Regards, [redacted]
Hi,Thank you for reaching out through the Revdex.comI'm glad we were able to speak with you to take care of the return of your systemWe were also able to build a Quote for you for purchasing the all new SimpliSafe systemPlease give us a call if you decide that you'd like to go through with that purchaseAnd let us know if you need anything else!Sincerely,SimpliSafe Customer Service
Hi ***, Thanks for reaching out through the RevDex.com. I'm glad to see a supervisor has managed to refund your order in full by check. I hope this outcome was to your satisfaction. If there's ever anything else, please don't hesitate to reach out again! Sincerely,SimpliSafe... Customer Support
The customer was able to work with a representative last night and has a replacement Keychain Remote coming outWe have also had a couple of supervisors give him a call, but they reached his voicemail
Hi [redacted] -- thank you for posting your complaint to let us know!I can confirm that the missing items from your shipment have been mailed and are reported to be on a truck for delivery today You can track these items right online at http:// [redacted] Please do let us know if this package does not arrive as promised We've also gone ahead and refunded that overnight shipping and we do apologize again for the inconvenience caused.As for a call from our CEO, that unfortunately will not happen While we do understand the frustration and hope we can work with you to resolve any issues; if this is a deal breaker for you we understand Based on the fact that you've had an unpleasant experience, and we will not be fulfilling your request for a call from our CEO, please do let us know if you would like to return your equipment for a full refund Keep in mind, if you would like to return, we're absolutely able to provide a prepaid shipping label for that return and will issue a full refund
Hi,Thanks for reaching out through the RevDex.com. I'm glad that our Tech Manager was able to get in touch with you. I'm also glad that we were able to confirm that your refund check has already been requested and is on the way. You should have it in your hands during this week. If you... need any further assistance, please do let us know. Sincerely,SimpliSafe Customer Support
Hi ***,We appreciate you reaching out through the Revdex.comIn addressing your inquiry, we have offered to refund you outside the return policyI'm happy to see a return label has been issued and your return is underwayI hope this helps! Please feel free to reach out if there's anything else we can assist you with.Sincerely,The SimpliSafe Team
Hi,Thank you for reaching out to us through the Revdex.comI'm glad that one of our Tech Managers was able to reach you to go over some of your concerns regarding recent eventsWe sincerely thank you for considering SimpliSafe as your home securityIf you would like to return your system, please don't hesitate to let us know, and we will take care of it for youAnd of course, let us know if you need anything elseSincerely,SimpliSafe Customer Service
-- It looks like we've spoken with you over the phone since this issue was brought to us and has been resolved Can you please indicate whether or not you're happy with the resolution?
Hi [redacted] -- Thank you for letting us know that our resolution wasn't what you were looking for! While there wasn't any text in your response, we're happy to work with you A customer service supervisor will reach out to you again today to see what we can do to help!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]