Hi [redacted] -- Thanks for responding! As discussed with our customer service supervisor your keychain was shipped out as requested It looks like the part was delivered today [redacted] .Please let us know if there's anything we can ever do in the future!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
Hi [redacted] -- Thanks for posting your complaint to let us know! I spoke with our customer service center and was told that we're sending you a part to change the cellular carrier in your system and we're following up once installed to ensure you are connected to the new network Please don't hesitate to get in touch with us if there is anything you need in the interim
Hi, Thank you for reaching out through the Revdex.comI'm glad that we were able to reach out to go over your concerns about our service, and that we had also taken care of the malfunctioning components that you had asked aboutIf there's anything else that we can do for you, please don't hesitate to let us know! Sincerely,SimpliSafe Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Hi [redacted] -- Thank you for posting your complaint to alert us to your issue! It appears you're been able to work with a customer service supervisor in our call center to resolve the issue If there is anything outstanding, please ensure to let us know and we'll take care of it!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI will watch for the refund to post to my account and notify the Revdex.com if it does not occurThank you, [redacted]
Hi [redacted] -- Thank you for following back up! While we've been trying to reach you since your complaint opened, we haven't yet been successful If there is anything we can do to help you please do respond to the calls or e-mails and we'll be more than happy to do what we can!In general, the system setup is remarkably easy and takes about minutes; though from time to time a customer may not have that experience and we're fully committed to working out any issues.Thanks again for being a customer and for your complaint, and be sure that we're here to help if you do need it!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI was extremely pleased with the businesses responseThe representative that contacted me was a customer support rock star and I'm very satisfied with their responseTop notch company and I'm proud to be one of their customers Regards, [redacted]
Hi, Thanks for reaching out via the Revdex.comI'm glad that you were able to reach us to facilitate your product return and service refundA Tech Manager also gave you a call and left a message to confirmIf there's anything else that we can help with, please don't hesitate to let us knowSincerely,SimpliSafe Customer Service
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hi [redacted] ,Thanks for reaching out through the Revdex.com! At this time, I see that we've sent along a return label on 1/15/A Tech Manager has attempted to reach out twice on 1/12/to go over your recent experience with usWe'll continue attempting to reach you despite your return process being underway, we'd like to hear your thoughts and formally apologize for any issues you've had with our service and system!Sincerely,SimpliSafe Customer Support
Hi [redacted] ,Thanks for following up! As previously stated, we do not pay alarm fines, but we're more than happy to refund your equipment if it's not working out for you.Simply give us a call to let us know if you're returning and we'll take care of it, or let us know though the Revdex.com and we can send your postage here!***
Hi ***,Thank you for posting your complaint to let us know of these issues -- I was assured today that we are working towards a solution with you Rest assured we're going to take care of any problem!
Hi [redacted] ,Thank you for your complaint! While we do not pay alarm fines, we are absolutely committed to providing the best possible customer service As such, we're more than happy to process a return for your alarm system purchased in The total for your purchase in was $ If you contact our customer service center at ###-###-#### any day from 9AM to 6PM Eastern we'll be able to send out return postage for your equipment, and when received back here we'll process your refund[redacted] SimpliSafe, Inc
Hi [redacted] -- Thank you for posting your complaint to let us know As discussed, you should have the return label in your e-mail inbox, but let us know if there's anything more we can do to help!
Hi [redacted] -- Thanks again for bearing with us while we resent your check to the correct address We're showing that our third attempt, Check #for $348.55, was received and has been deposited
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I am not a bit surprised of your responseJust simply the way you treat your customer withHowever, please be aware and remember you will never get away with this kind of dishonest business practiceThe outcome is yet to comeYou might be satisfied at a little 'win' you have by sacrificing customers' interestWell, good luck with that .] Regards, [redacted] ***
Hi [redacted] -- Thank you for posting your complaint to alert us to this problem; we have investigated with the merchant bank and found that these transactions were flagged as duplicated at their level although it appears as though they were successful to the credit card processing bank! This problem has been fixed and you should have your refunds shortly (if not already)
Hi [redacted] -- We've been working with our credit card processor to find out why your refund isn't posting, and they let us know that it has been force settled If possible, please verify that for us and let us know if it still has not posted
Hi [redacted] -- Thanks for responding! As discussed with our customer service supervisor your keychain was shipped out as requested It looks like the part was delivered today [redacted] .Please let us know if there's anything we can ever do in the future!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
Hi [redacted] -- Thanks for posting your complaint to let us know! I spoke with our customer service center and was told that we're sending you a part to change the cellular carrier in your system and we're following up once installed to ensure you are connected to the new network Please don't hesitate to get in touch with us if there is anything you need in the interim
Hi, Thank you for reaching out through the Revdex.comI'm glad that we were able to reach out to go over your concerns about our service, and that we had also taken care of the malfunctioning components that you had asked aboutIf there's anything else that we can do for you, please don't hesitate to let us know! Sincerely,SimpliSafe Customer Service
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Hi [redacted] -- Thank you for posting your complaint to alert us to your issue! It appears you're been able to work with a customer service supervisor in our call center to resolve the issue If there is anything outstanding, please ensure to let us know and we'll take care of it!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI will watch for the refund to post to my account and notify the Revdex.com if it does not occurThank you, [redacted]
Hi [redacted] -- Thank you for following back up! While we've been trying to reach you since your complaint opened, we haven't yet been successful If there is anything we can do to help you please do respond to the calls or e-mails and we'll be more than happy to do what we can!In general, the system setup is remarkably easy and takes about minutes; though from time to time a customer may not have that experience and we're fully committed to working out any issues.Thanks again for being a customer and for your complaint, and be sure that we're here to help if you do need it!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI was extremely pleased with the businesses responseThe representative that contacted me was a customer support rock star and I'm very satisfied with their responseTop notch company and I'm proud to be one of their customers Regards, [redacted]
Hi, Thanks for reaching out via the Revdex.comI'm glad that you were able to reach us to facilitate your product return and service refundA Tech Manager also gave you a call and left a message to confirmIf there's anything else that we can help with, please don't hesitate to let us knowSincerely,SimpliSafe Customer Service
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hi [redacted] ,Thanks for reaching out through the Revdex.com! At this time, I see that we've sent along a return label on 1/15/A Tech Manager has attempted to reach out twice on 1/12/to go over your recent experience with usWe'll continue attempting to reach you despite your return process being underway, we'd like to hear your thoughts and formally apologize for any issues you've had with our service and system!Sincerely,SimpliSafe Customer Support
Hi [redacted] ,Thanks for following up! As previously stated, we do not pay alarm fines, but we're more than happy to refund your equipment if it's not working out for you.Simply give us a call to let us know if you're returning and we'll take care of it, or let us know though the Revdex.com and we can send your postage here!***
Hi ***,Thank you for posting your complaint to let us know of these issues -- I was assured today that we are working towards a solution with you Rest assured we're going to take care of any problem!
Hi [redacted] ,Thank you for your complaint! While we do not pay alarm fines, we are absolutely committed to providing the best possible customer service As such, we're more than happy to process a return for your alarm system purchased in The total for your purchase in was $ If you contact our customer service center at ###-###-#### any day from 9AM to 6PM Eastern we'll be able to send out return postage for your equipment, and when received back here we'll process your refund[redacted] SimpliSafe, Inc
Hi [redacted] -- Thank you for posting your complaint to let us know As discussed, you should have the return label in your e-mail inbox, but let us know if there's anything more we can do to help!
Hi [redacted] -- Thanks again for bearing with us while we resent your check to the correct address We're showing that our third attempt, Check #for $348.55, was received and has been deposited
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I am not a bit surprised of your responseJust simply the way you treat your customer withHowever, please be aware and remember you will never get away with this kind of dishonest business practiceThe outcome is yet to comeYou might be satisfied at a little 'win' you have by sacrificing customers' interestWell, good luck with that .] Regards, [redacted] ***
Hi [redacted] -- Thank you for posting your complaint to alert us to this problem; we have investigated with the merchant bank and found that these transactions were flagged as duplicated at their level although it appears as though they were successful to the credit card processing bank! This problem has been fixed and you should have your refunds shortly (if not already)
Hi [redacted] -- We've been working with our credit card processor to find out why your refund isn't posting, and they let us know that it has been force settled If possible, please verify that for us and let us know if it still has not posted