Sinemia

The entity has wrongfully terminated my account with Sinemia and didn't refund my full year subscription and the new subscription for the next year.
Isigned up for Sinemia and was using it by all the terms and conditions. They terminated my account after I sent in the is verification. I contacted the support email and they stated "We see that your account's been terminated by the system automatically. Unfortunately, we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. Best regards Will Sinemia Support Team
Below is basically what another user wrote and sums up the situation better

"ID Verification? You will likely need to submit photos of your government issued ID, along with a photo of you holding your government issued ID before you can continue using the service you paid for. When will this happen? Probably at the most inopportune momentSinemia's MO. Then you have to wait until it's verified/rejected. You can see movies after submitting, but if they reject it, you will be charged full price for all the movies you saw during that period."

"Termination? Apparently, your account can be terminated at their whim. It's been reported that there was a great purge this weekend with Sinemia to accounts without any specification to what ToS parts were violated. Contacting their support via Twitter results in a response stating they can't see what caused the violation, since the account was terminated. This basically means they are terminating accounts without reason.

Termination. Now What? In some cases (I think only annual), they are willing to refund you your annual plan price, minus all the movies (at ticket price) you used through them. This doesn't make any sense. If you paid for 12 months of service, and received only 3, why would you end up paying for what equated to 6 months of service? In my case, I've gotten about 3 1/2 months of service, but I will be paying for 12 months."

I have two subscriptions one active and one awaiting this one to finish to start. This entity is wrongfully terminating the users account and not sending justification. They are upset because people are actually using the account. I am seeking a refund of the unused money for the subscriptions. I used only 8 movie passes starting 9-25-2018 until 9-13-2020.

Account terminated without valid cause. No support or appeal available.
After using Sinemia for about 6 months (on a 1 year prepaid plan) they terminated my account claiming my ID doesn't match my account name. This is because I created my account under my nickname everyone in my life knows me by (***) and not my legal name. I attempted to change the account name to match my ID but due could not. Before the I submitted my ID I even sent them a help desk emailing explaining what a nickname is. Despite my repeat polite attempts to get them to correct this they have completely ignored me. The ID I submitted for their completely unacceptable ID verification process does match the credit cards I use to pay for their service (because the credit card has my legal name).

It seems clear their business model is to get people to prepay, then terminate their accounts midway through their plan in order to keep their cash flow healthy.

After requesting a copy of my driver's license to confirm my identity, which I supplied, Sinemia terminated my account with no specific reason given.
***@gmail.com is my user name. XXXX XXXX XXXX XXXX is the account number on my Sinemia MC card.

I bought 2 years of a 30 movie per month plan. Everything was working fine and then about five months in my account was terminated for no reason.
On 10/3/18 I bought one year worth of Sinemia's 30 movies per month plan at a cost of *** ($29.99 x 12 months). The app and service seemed to work pretty good most of the time and I never had any serious problems. After about a month Sinemia started charging $1.80 everytime I bought a movie ticket online and called it a processing fee. This clearly seemed like a like a rip-off, since it didn't start out with this fee. After I finally reached them, they said they were allowed to change the rules mid game according to the contract. This seemed very dishonest at best. I saw in the news that Sinemia is now being sued over these questionable processing fees. A couple of months later, Sinemia announced they would be bringing back their physical credit card, so customers could buy tickets at the theater box office and not have to pay the $1.80 fee. This seemed like a great idea, but there was a catch. I had to pay $14.99 for the card at the time and now it costs $24.99 if a new customer wants one. I had been mostly satisfied with the service up to this point. Even with the questionable practices and the very slow replies from customer service it was a pretty good deal for me. At the end of January Sinemia lowered all of their prices and now you could get 30 movies a month for $19.99. I thought this was a great deal, so I extended my plan and bought another year for $239.88 on 1/31/19. Everything worked fine for the month of February and then I tried to get a ticket on 3/2/19 and the app gave me this message: "Error! There is an important notification that requires your attention. Please visit www.sinemia.com/member for further details." I went to my member page on the Sinemia website and this was the message there:

"Dear Sinemia member,
This is an important notice that requires your attention. Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.
Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.
Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:
-Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
-The use of multiple Sinemia accounts in the same device resulting in financial abuse
-Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
-Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia"

I have read all of their rules multiple times and I have broken none of them. I have tried to contact the company multiple times, but only get this nonsense response:

"Thank you for contacting us. We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit www.sinemia.com/terms for the terms of service."

I am still trying to reach an actual someone to no avail. They ***'t just close my account for no good reason. I think they terminated my account because I used it a fair amount and was costing them too much money. I have only used it 56 times, but could have used it everyday for about 150 times.

Company cancelled membership
Company cancelled my membership, along with what appears to be many others. They give a generic reason of saying violated one of a list of Terms of Service, yet refuses to give a specific reason or example of such. Also refuses to refund the unused portion of the prepaid monthly membership fees.

The company terminated my account, which I prepaid for 1 year in July 2018,5 months prior to my contract was over.
My account under the email ***@yahoo.com was changed to my Mastercard in July for a 1 year contract. March they terminated my contract with no specific information and to why and no refund. I've reached out through email, direct messaging, and twitter. No responses

Sinemia canceled my annual paid membership saying that I violated their terms of service but they will not specify exactly what terms I violated.

Sinemia canceled my membership without mentioning which violation I committed. They only cancelled my annual paid membership most likely due to remain profitable with fake accusations so to allow cancelation of service.

Unable to book for movies anymore after my last booking in a nearby city
I signed up for sinemia in August 2018 and it was working fine until last week. I booked for a movie outside my city about 25 miles away and I have trouble booking for movies right after I watched that movie. Even when I tried to book for the last movie, the payment card didnt work, so I had to cancel and reselect the show to get new card details and it worked later. I have even completed the checkin for the movie but I am not given a reason why it wont work anymore.
I tried to contact the support but there is not even a single response from their end. When I signed up, there was no online processing fee, introduced later which I didn't complain as I understood it is more than the ticket fees. But, I dont see a reason why I cannot watch a movie in another city.

I signed up for a one year paid in fulll Sinemia membership. The Sinemia app kept me from checking in to a movie now I am being charged a misuse fee.
In August of 2018, I signed up for a Sinemia membership and paid in full for one year. I have booked advance tickets each month and checked in religiously each time. The last
Movie my app blocked me from checking in saying that I needed to verify my identity. I did this but was unable to check in during the right timeframe. I tried to call a service number to talk to someone but there is not one, so I emailed customer service twice about my concern. I got no response. Then when I went to book tickets again, my account is frozen unless I pay a misuse fee. Not feeling as though I should be charged this fee, again I emailed customer service twice with no response. It is not acceptable to agree to provide a service, block the user from being able to check in and then apply additional fees to use an account that is already paid for. I want Sinemia to respond like any reputable business would. I have not misused this account.

Terminated my account with no notice even though I complied with all terms of membership. Customer service is non-existent.
I paid for the 1 year membership with sinemia. The service was working fine. Every one in a while the app would glitch and I would get charged a misuse fee for checking in and I paid it off every time even if I was not in the wrong. customer service is non existent. the service was working fine last week. and all of a sudden I log in and my account has been terminated saying that I violated the membership. there was no prior warning. no one reached out to let me know if I was doing anything wrongand I know that I haven't. this service is scamming me after I committed to a full year. I paid over 300 dollars and the deal was that I got to see a movie each day a month, and I don't even see that many movies.I haven't even had it for more than five months. reached out to customer service 4 times and still no response. I enjoyed sinemia but as a paying customer I should not be treated like this.

There app has issues and customers can not access it at sometimes. When customer is at theater and they can get app to work then this company charges
them a misuse fee. I spent 30 minutes trying to get their app to work and could not. In the mean time I miss the first 1/3 of the movie that I was trying to check in for.
No phone number for support and no response to emails.

Business is requiring to make me pay a convenience fee to book a movie on a website. However the website I use does not collect a fee
The new app for this company just updated itself. The app now requires me to pay the convenience fee portion of my movie ticket when I book a movie. However the website I use I do not pay a convenience fee. Bu they make me pay at leasta .90 fee on top of the 1.80 processing fee I pay to Sinemia. Sinemia claims the covenience fee goes to cover what the booking website charges. But when I book on a website that charges 0 Sinimia requires I pay at least .90 to book the movie. This business is becoming a scam. Since I joined they have started a 1.80 processing fee per ticket that was not orginaly in the contract. Now they are starting this convenience fee of at least .90 even when you book on a site that requires no convenience fee.

Like so many others, I also wish I could give 0 stars. The customer service is awful and leaves you feeling frustrated and cheated. Here's the deal I spent $84 on a yearly subscription. I used it once with no issues, although it took me longer than I liked to complete the transaction because of all the tedious manual steps you need to take in order to actually buy movie tickets. The second time I went to use it, I tried using the mobile app. The app told me that I needed to log into their website and upload photo id, plus a photo of myself holding that id next to my face. This process felt totally sketchy, but I was already $84 in the hole and on the way to the movie theater, so I did it. It took me about 45 minutes to actually give them this info using my phone, because their website was so buggy. After this, it took me another 15-20 minutes to actually purchase movie tickets using a combination of their app and the Regal app. After this trying experience, I finally went to the theater and enjoyed the movie. Right after the movie ended, I remembered I had forgotten to check in. I had never gotten a push notification or any kind of reminder from the app to check in. At that point, their check-in window had already expired. I emailed them straightaway with a screenshot of my ticket, but did not receive a reply from their customer service until after I'd already received a "misuse fee" charge from Sinemia. I had several more exchanges with their customer service, where I even sent them a screenshot of my Google Maps location to prove I was there at the theater at that day and time. They maintain it's their policy to never remove a misuse fee if the user never attempted a check-in. I ***'t believe any reputable company would not give a new customer a pass *** this sort of situation. On top of all of this, it costs $45 to order a physical card, and if you don't have a physical card, you have to pay the processing fees every time you buy tickets. None of this is worth the frustration. Please learn from all of our experiences and do NOT sign up for Sinemia.

This company is a total scam paid for 1 year subscription was only able to use for 4 months than they terminated it they only want people that pay and don't go to the movies if you use it they cancel your subscription will not respond to emails to tell me why they cancelled it will not offer refund for 8 months that I didn't use

Got the annual unlimited plan, and used it a lot. They just dropped me and now will be charging me per ticket I bought....which was not the agreed upon terms of this contract.

Should be illegal, terrible service. DO NOT USE

Sinemia is the most dishonest business I have ever come across. No customer service. The website doesnt give you all the details. Rules becom evident after the fact. No way to fix things. no response to email inquiries. I do not recommend.

Sinemia has terminated my annual membership without explanation other than I violated thr terms of service. They won't answer messages. Many affected.
Sinemia has terminated my annual membership. I started my membership on July 2018 and have not had any issues. Had not incurred in any behavior under their terms of service to warrant termination, yet when I try to get some answers as to why my account was terminated, they just say they can't tell me why they terminated my account. From what I can see, hundreds of others have been affected at the same time. No one is getting answers from them. I have tried emailing and sending direct messages via Twitter. We are all getting generic responses without any real support.

they charge hidden fees, and misuse fees when their app malfunctions and then terminate membership for false reasons
At first the company charged hidden fees to use their service that boasted you could see on movie per day with the business model. Then charged you a another fee to ACTIVATE your membership above and beyond the annual membership fee. THEN they would charge a processing fee every time you used their card less feature. Sometimes you would get charged two fees for the same transaction. then their app would require you to check in to prove you were at the theater, but the app would not work right and would say you are several thousand miles away from the theater when you were actually in the lobby of said theater. so then they would charge a "misuse Fee" saying that you failed to check in. this happened to me SEVERAL times. Now they have say that I have misuesed their service, which I have not, and they closed my account more than 8 and a half months early. and they NEVER respond to any emails that you send them through their app or their website, and they provide no phone numbers so that you can talk to a live individual. at best you get an automated response from them.

Paid annaul service fee but my account got deactivated
Sinemia is a scam! So many issue and hidden fee but no support. I was charged "misuse fee" because I couldn't do "check-in" process while I was at theater (the "check-in" date is 3 days after the movie ticket date). Contacted Sinemia and they said I might just got a warning flag since it was the first time missed check-in happened. 3 weeks later, I realized I was charged ""misuse" fee in the amount of the ticket on my credit card. I contacted Sinemia but received no support. When contested with credit card, Sinemia cancelled my service that I paid up front for a full year. Sinemia said the only way to reinstate my account is to pay for the misuse fee. I gave in since annual payment I paid up front is larger than misuse fee. However, even after I agreed to pay for misuse fee that I shouldn't be responsible for, my account is still deactivated thus far. They purposely try to prolong "deactivated" status so the member ***'t use the service after taking my annual payment. Terrible!

They charged me for a plan extension that I did not agree too twice $155.19.
My wife *** purchased me a free 1 year trial version of Sinemia. During the registration process the asked for my credit card number and advised it would not be charged. They then charged me twice now for a plan extension for $155.19 CAD. I have attempted to contact them on several occasions, with no response. I have never used their site to book anything. They did not respond and refused the dispute my bank attempted as I was out of the country when the sent me a letter to contact them back.