Sinemia

Non responsive customer service. Have not received a real reply in over two months to resolve "misuse fee"
My account has been locked for over two months. I was unable to check in at a theater due to poor connectivity to the app. I received an email saying my account was suspended to and to go to sinemia.com/support to pay a "misuse" fee. I attempted to log on and pay it, but the fee was nowhere to be found on my account. I have attempted to reach customer service twice over the past two months and have not received any response at all.

Disrupted service and unwilling to refund subscription
Sinemia blocked my account without any misuse issues. Now they are infringing on my privacy by requiring a government issued ID be submitted to them in digital formats. On 2/25/19 I attempted to cancel my subscription. I was not allowed since I have pre payed for a year subscription. I contacted Support and was told refunds are not possible. I don't think they can block my account and then not provide a refund. They are not providing the services agreed to. (Even when the service worked as intended, it was cumbersome and complicated and fraught with additional fees). I want my fees refunded.

Membership services were not provided. Followed all instructions and it was impossible to see movies. Company woukdn't address issue orprovide refund.
December 18-purchased membership subscription to see 3 movies/month. Used membership to see one movie, ordered ticked and company provided a debit card number that was used at theatre to purchase ticket. Service was difficult to use so I ordered a physical card and authorized payment, card was supposed to be issued in 30 days. Jan 19-attempted to see a movie, followed instructions but didn't receive information to purchase ticket. Paid for movie without use of Sinemia. Waited for physical card for ease of use to see movies. Feb 19-physical card wasn't received. Attempted to see movie. Received message to upload ID (driver's license) and a photo of self holding ID, but no way to upload photo. Paid for movie without use of Sinemia. Contacted Sinemia and was provided instructions to upload ID. Uploaded ID and phot of self holding ID. Again ordered physical card for ease of use, was charged for physical card. Several days later attempted to see movie. Followed instructions to purchase a movie ticket, received a debit card number to purchase ticket. Tried to purchase ticket with debit card several times (made sure to use information and zip code provided by Sinemia. The card was declined every time. Went to movie theatre and clerk at theatre tried to enter debit card information. Clerk stated there was a message to check into movie. Attempted several times to check into movie; however there was no way to check into movie. Paid for movie without Sinemia. Emailed customer service several times to explain situation and ask for refund. Customer service said they do not provide refunds but would add 1 additional movie to my pass that I could use in the few days. Explained how to use service. I looked up the founder of Sinemia and found him on LinkedIn I, I sent a message to the founder but did not receive a response. My next email explained that I followed those instructions and service was. It provided by Sinemia as promised so a refund should be due. I requested to speak with management and provided my phone number. Sinemia never addressed the pertinent issue, I was unable to use the membership and see any movies as agreed. I requested to speak with someone in manangenent several times and provided my telephone number, that was never addressed. The email responses continues to come from ***. They assured me that the subscription would work the next time I use it. I paid 19.99 to sign up and 8.99 in December, January and February and 24.99 to purchase a physical card. I asked for a refund for all of that less the $10 for the 1 movie I was able to see in December. Unfortunately I did not look up reviews prior to making this purchase. Now that I have I see that others have had simple situations. I believe that I am due a refund since the company did not provide the service as promised. I believe that the company intentionally made the first use possible.

Random fees being incorrectly charged
Sinemia is a company that advertises movie passes to watch 2 movies a month. I bought tickets using Sinemia went to the theater and did clearly check in. Not sure what is missing here. There is none on the phone. I did go to the check in feature when entering the movie hall and did check in for the movie.

They charged me a misuse fee. Not sure how the app did not register this. I was trying to book a movie today and this is blocking the advance registration. So basically I am stuck from using the service till I pay my fees, which means my monthly movie subscription is going waste. This is such a scam company I cannot believe it.

Sinemia's customer service is terrible. I purchased an annual plan, big mistake. My wifi signal wasn't strong enough at the theater, so I was unable to check in. I saw the movie and when I got home immediately emailed them about the situation. They replied right away, but the problem was they offered no solution. Basically telling me they would probably waive the fee. First offense, and they claim they won't penalize for the first offence. I went to my account, and there was the fee. I have reached out to them three times via email, and it still has not been resolved. I even bought a data package for my phone so I could check in properly. If I took all these steps to fix matters, you would think the fee would be waived.

App doesn't work
Even before I tried to use their service to buy discount movie tickets, I suspected it might not be on the up and up. But when I tried to cancel, they said i'd already agreed and that I ***'t have my $107 back. So, after a needless delay of two weeks, they finally activated the service (I could have avoided this delay by spending $10), I tried to use it. It's confusing, but I think I figured out how to buy a ticket with it. But then when I went through all the many steps to do that, their app just said "connection error" and made me start over. Despite that, it still charged me $1. This is clearly some kind of scam and I fell for it. I just want my money back. They haven't provided a service. Basic decency would dictate that they'd stand behind what they're supposedly selling.

The cardless APP only process *** be difficult to navigate. Also I purchased a gift card from Sinemia 2/15/19 when I attempted to use it I received a message stating I cannot use it until 3/1/19. An email was sent to customer service 2/15/19 as of 2/24/19 I have not received a response. Almost 6 months ago I sent a question by email, no response!!

I have been assessed an $11.83 misuse charge, with no explanation, and I noticed that this is is occurring often with other sinemia customers, and I assume it's because they claim that I didn't check in. I always check in when I use their app, this is an unfair practice, and I cant use my account which I paid for 1 year in advance. my *** with

Hidden fees. The app does not work and customer service is non existent
I signed up for a year with the service. It works half the time and is extremely convoluted. They charged me LARGE MISUSE FEES. I looked for a way to contact the company an the email address is just loops back to the same help page. Not a valid email address. The first time I had a huge issue I was not contacted until left a scathing review on Trust Pilot. They overturned my 49 dollars of fees. I used the service again and it worked. The very next time I followed instructions. I said I had found the theater. I used the credit card and I tried to check in. It was saying that I was not near the theater. I emailed the company again and sent a picture of the screen and a screengrab of my phone while I was trying to check in. I angrily emailed over five times and didn't hear back... a WEEK later I got an email saying sorry for the delayed response and asked for my stubs. I don't have my stubs a week later. They charged me 29.40 again. The app doesn't work. The customer service is not present and accountable. I paid a ton of money and there was no indication of these fees to begin with unless they were hidden in legal jargon. That is slimy and sneaky. A company like this with so many complaints against it should face repercussions.

False Penalty Fee & Terrible Customer Service
I have a Sinemia premium service that has been faulty both when I try to purchase tickets online and when it is time to check-in. During my last theater visit, I tried to check-in but could not as the app wouldn't let me. Sinemia then notified me that I had a $16.25 misuse fee that I needed to pay in order to continue to use the app, which I already paid for a year membership. I've contacted them 6 times now, 5 times via email and once through Facebook, and have not received a reply to my inquiry.
This happened to me previously when I first signed up for Sinemia Premium. At the time, Sinemia was sending out physical cards to members, but I never got one. I waited for 6 months, all the while contacting Sinemia. They did respond to me one time saying that sometimes, cards took a few weeks to reach customers. It is now ten months later and I never received a card. In fact, they now charge customers if they want a physical card, or customers are required to pay an additional online fee per movie ticket purchase. I gave up trying to resolve this matter because six months of follow-up is exhausting and frankly, just unnecessary.
I received an email from Sinemia a few months ago guaranteeing better customer service. I believe this was a generic email sent out to all users after the many complaints filed against Sinemia. But I have seen no change in the way they handle issues like these, and in fact, it seems to be getting worse.

I had an issue with the Sinemia app where it did not recognize that I was in the movie theater when I attempted to check in. Because of this, the app did not check me in and my account was disabled. After contacting the support area to explain my problem, the final resolution per the company was that I had to pay a fee to reactivate my account for an error on their app. I attempted to contact them again about this issue, but they did not respond. I am displease on how my issues was handled, and cancelled my membership as a result.

I wish I could give 0 stars. So many issue and hidden fee but no support. my accounts have been locked up and haven't been able to purchase the ticket for a few months. I've written to them many times for support but no reply what so ever. They just took my yearly subscription fee and decided not to support. This could be their business tactic and a company like this should not be in business. This is a scam.

I bought a Sinemia account a month ago and the first time I used it with my physical card, I was unable to check in and they are now charging me a "misuse" fee in the amount of the ticket. I contacted them right away with my ticket stub attached as proof, and to let them know the app wouldn't let me check in, but they will not reverse the fee and I *** not use my account. This is very fraudulent on their part and the customer service is horrible with their template responses that resolve nothing. I paid for an unlimited plan up front for a year and they took my money without providing the service I signed up for.

Sinemia is requesting government ID and photo. Service is suspended until they receive the above
I purchased a year subscription service. Paid in full for the entire year. Three movies per month for a flat fee. I have used the service for about 4 times. Sinemia is now requesting government ID and photo. The account is on "hold" until I send them those two items. These two items were not requested nor mentioned at the time I paid them in full. I have requested a refund , prorated of course, or some other way to valid who I am. They do not respond.

Sinemia will will falsely allege a user breach in the Terms of Service to justify denying service to the customer (AFTER taking payment.)
Sinemia is engaged in fraud. They offer 3 free movie tickets/month for an upfront annual payment. Their terms of service require that the user "checks in" at the theater via their app before the showtime. If you violate this rule, they will freeze your service until you pay a "misuse fee."

I recently checked in at a theater before one of my showtimes (I saw the confirmation screen and everything), and then afterwards they halted my service and ordered me to pay a misuse fee. They alleged that I had not checked in. They are pocketing an annual payment, then lying and claiming customers are breaching of the Terms of Service in order to deny them service.

I have reached out to them multiple times via email (They conveniently don't have a phone number) and have gotten no response.

Company is asking for personal information now to use their Service.
I would go file another complaint with Sinemia and their Service and business practices. My previous case was #XXXXXX and was closed when they finally followed through on a promise when I signed up for their Movie Ticket Subscription Service. However, it is important to look at the background information for what I have been through going into this complaint. When I finally received my Premium Card/Debit Card. It worked fine when I purchased movie tickets at the theater. However, last week when I attempted to use their Bank issued MasterCard Debit card for tickets at the theater it would not allow me to. I received an error message and to log into my Sinemia account. I did and it stated I needed to verify my ID to continue using their service. I found this strange as I began my membership back in June 2018 and I was never asked for ID verification before. Their website stated I needed to verify my ID to prove I am the sole account holder and to prevent fraud. I understand that we have to be careful, but they are requesting I send a picture of a Government issued Photo ID and a picture of me with it. I find this very questionable and concerning with ID theft happening more everyday. I immediately emailed their Support Group and wanted to know why now are we asking for my ID now when it wasn't requested or required when I signed up for membership and that they charged my bank issued credit card with no questions asked about ID. I also asked to cancel my membership and for a refund of the balance due to their questionable service and lack of. On 2/15 I received an e-mail back from Support stating the following: " Thank you for reaching out us. ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you are and that you are the sole user of your Sinemia account. All uploaded materials will be deleted from our system after verification. We want to remind you that Sinemia is nonrefundable. " My ticket with Support was then closed and I have no other recourse. I feel I am being signaled out due to my previous Revdex.com (#XXXXXX) complaint and informing my bank of Sinemia's service. I find it very questionable and concerning when you ask for Government ID be sent to a website. Especially due to Sinemia using out of country financial institutions to charge me Service fees when I previously used their membership with Fandango, Atom, etc movie ticketing sites. I am not saying they're doing something illegal. However, I find their service questionable in many ways and now I can't use it or get my money back either.

I signed up for Sinemia and prepaid for 1 year of movies, their app did not allow me to complete check in so they charged $15.76 and locked my account
I have emailed multiple times with no response from Sinemia besides a pre-written scripted email. I recently went to the movies on 2/8/2019, after multiple failed attempts to use Sinemia's app product (the membership I paid for upfront for a whole year), I had to sign up with a different advance movie ticket company because your app would not work with one of the companies as advertised. Then when attending the movie I could not get the app to complete the check-in process! Sinemia's app failed multiple times and does not work as promised or advertised. Now I go online and my membership has a $15.76 dollar membership misuse fee! I think it is absolutely ridiculous Sinemia can charge upfront for a full year and not provide the service it has promised and attempts to charge even more when the service fails to work. Now I have sent multiple emails through Sinemia's contact link and have received no response acknowledging any of these complaints besides scripted automated emails. Sinemia provides no phone number for customer support for issues like this and has failed to respond in a timely manner. My account remains locked and I cannot reach an actual person to resolve this issue.

Consistently has issues. Complained, my account is now flagged and they are requesting personal information to move on, not part of terms.
Since we started using Sinemia, they constantly have issues providing their service. Every time there is an issue, I have to email customer service and wait for someone to rectify it.
On 1/19 I tried to purchase tickets for a movie on 1/20. The Sinemia service did not work. I emailed customer service that day, 5 emails with as much information as I usually give - screenshots, movie details etc, I never heard back.

1/20 came and went. Sinemia charged my card $6.60 total, $3.60 in processing fees (which did not exist when we signed up but hey..) and $1.50 per ticket in booking fees. So I emailed Sinemia and asked them to rectify it. Never heard back. I disputed the charges with my credit card company, and got the money back. I went back and forth with them on 2/2 because I got an email that I missed a check in. Not sure how they expect me to check in to a movie that I don't have tickets for. After more back and forth they said "as a gesture of goodwill" they will give me a movie back i.e. the movie they took away from my balance would be re-added so we could try again.

I then tried to get a new movie ticket and two things happened. Firstly, I was not given the movie back on my account (despite their "generous" good will offer). Secondly, it said my membership is now limited. The only way to move past this is to provide them with a photo of my id i.e. driving license, and then if that is not enough, they want a photo of my face holding my id.

That is where I draw the line. They have a service that barely works, customer service that does not respond, and then they have the nerve to ask for photos of my identification. This is not what we signed up for, this was not part of the terms when we signed up. There is absolutely no way I am going to provide a company with that level of information. They are now charging cards from Turkey (which also changed from when we signed up). I do not trust this company with my data and neither should you.

This company is a scam. Terrible customer service and they suspend your account without prior notification even though I paid for a full year.
In October 2018 I paid $119.00 for a one year subscription to see 3 movies per month. They were supposed to send me a card but never did. They then offered me a card for fee which I paid. After sending me the card they suspended my account with no prior notice. They now want copies of my government identification to prove that I am the person I say I am. They appear to have no problem billing my account for service fees, for the card and for the annual fee but I can't use the service. They appear to continuously put up roadblocks so you can't use the service.

No response to my customer service contact requests. Seemingly no consideration for my business. Scam-like lack of human correspondence.
There have been several issues I have had with the Sinemia app, the card Sinemia has given for payment, and the fees that were never fully explained. I currently have a 'misuse fee' on my account as we speak. I have no idea if this was for the theater showing that their app would not let me check in to or possibly for my ticket I purchased online recently that had waived convenience fees. I will likely never know. As well I originally signed up as a physical card user, then realized the ridiculous shipping times on the card, so I upgraded to an online card member, for a fee. The physical card never came in. Months later I was sick of paying the 'processing fee' for every movie that I ordered, so I asked to get my physical card WHICH I REITERATE WAS PART OF MY ORIGINAL SUBSCRIPTION AND WAS NEVER SENT TO ME. They then charged me for that as well. Despite all of this, my main issue is that this company has taken money out of my account on several occasions with little or no explanation AND THEN LEFT ME WITH NO RECOURSE TO HAVE THESE FEES EXPLAINED OR TO HAVE THE ISSUE RESOLVED WITH CUSTOMER SERVICE. I have emailed on three separate occasions, I have filed customer service requests on their defunct online website, I have even publicly tweeted and messaged them on Twitter saying I needed them to contact me at my email. No responses on any front aside from automated one.