Sinemia

Sinemia terminated my account improperly, refused to provide any explanation for the termination, and are refusing to provide a refund.
In early November 2018, I purchased a 12-month unlimited plan from Sinemia and paid $359.88. Since then, I have used that plan regularly and have complied with every single condition Sinemia has imposed, including convenience fees, check-in, and identity verification. I have not once violated the terms of service by, for example missing a check-in or letting someone else use my account, and, until yesterday, did not have any problems using the account.

Yesterday, when I tried to use the app to purchase a ticket at the theatre, it directed me to Sinemia's website where I found a termination message. In that message Sinemia alleged that I had violated the terms of service, but did not specify how. I sought clarification from Sinemia by email, but the support team refused to provide any clarification, indicating that my account had been "terminated by the system automatically."

Concerned about what was happening, I looked online to see if other Sinemia users were having the same issue. I learned that I was not the only unlimited-plan user whose account had been terminated simply for being used. In addition to checking online, I also tallied up how much Sinemia had spent on tickets during my less than 4 months of usage. I was able to do this because, due to the offerings in my area, I only go to Regal theaters and all my ticket purchases were recorded on my Regal Crown Club account. My tally revealed that Sinemia had spent exactly $360.12 on my tickets by the time they terminated my account, which is just over the amount that I paid for my 12-month membership. In other words, we had just crossed the threshold where Sinemia was losing money from the deal I had signed up for when it terminated my account.

Other Sinemia users online report that Sinemia has done the exact same thing to them. Sinemia appears to be automatically cancelling accounts once they cost Sinemia more than the purchase price. In short, Sinemia is not terminating accounts for fraud; it is terminating accounts for being used. In the meantime, Sinemia is collecting "convenience fees" from its users, thereby ensuring that it makes money off of them. Sinemia's actions appear to go beyond just a simple breach of contract and appear to involve a deliberate scheme to defraud users, which would be a violation of federal and state criminal law. See 18 U.S.C. 1343.

My 1 year prepaid membership was unilaterally terminated stating Unauthorized use of the Sinemia & suspicious of fraud which is totally false.
Good afternoon
I had a message stating my account was terminated ! When I follow all the rules of Sinemia
Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity. I don't use your card for nothing bu buy the movie tickets
The use of multiple Cinema accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse. I have just seen one account
Sharing one's Sinemia membership information to purchase tickets for other persons. I don share the account with anyone
Manipulation of location data resulting in deceptive ticket purchases. How I can change the location . I never do that I just go to different teaters

Please clarify your decision and in what base you take he decision
And please let me if you review it accordly to avoid the need to reach the business borough about this issue

Thanks in advance

Sinemia terminated my annual account after four months of service. They claimed fraudulent activity and refuse to give any details.
It should be noted that there is no telephone number to call and they only respond to messages on twitter.
I purchased a Sinema Classic Membership - 30 movie days/per month for $360 dollars upfront. The plan start date of 10/31/2018 and an end date of 10/26/2019. On March 6,2019 while attempting to use my Sinemia card I was informed that my service had been terminated for fraudulent activity. I have not done anything fraudulent, I save my movie ticket stubs and take the use of the service seriously. My service happened to be canceled after my 23rd film which would very closely equal the cost I paid upfront - 23 x $16 (per ticket) = $368. When inquiring about the termination and asking for my service to be reinstated, the response was that they could not access any of the information and that they may provide a refund of the difference of what they paid for tickets and what I paid for the fees. This means I would not receive any refund. I paid for a 12 month membership at $30 per month upfront. If they are refusing to reinstate my membership because they are unwilling, I have committed no fraud, then the refund should be for the remaining months on the contract times the monthly cost of $30.
I had also recently been asked to provide a copy of my ID and a photo of me holding my ID next to my face. I promptly complied with a copy of my US Passport and the photo of me holding in next to my head. This was approved. Shortly after, my account was terminated. They provided what seems like an automated response twice after Twitter direct messaging . They refused to provide any information on why they considered fraudulent activity on my account.

I had been a Sinemia customers since 07/18/2018 where I was aware of their terms of service (ToS) and agreed on them. I knew about the convenience fee (if charged by the movie theater) and that only cardless feature was working at the time. Still, I purchased an annual "Elite Membership - 2 movie days/per month for two". Since then Sinemia has broken my agreed ToS. First it was the introduction of a $1.80 p/p processing fee and then requesting government ID verification. I should have never been subject to any of this due to the terms I agreed back then, where it stated "You will be notified of any changes made to the terms of service prior to your next billing cycle. Sinemia will not make any changes to your plan mid-cycle, all changes will be in affect at the start of your next billing cycle", and yet still I paid them requested processing fees and my ID verification was approved. On 03/05/2019 I have received a noticed that my account was terminated and have contacted Sinemia about this with their reply being: "We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information.". As many others (https://www.reddit.com/r/Sinemia/comments/awp631/mega_post_account_terminations...⇄ I was wrongfully terminated. I have never violated their ever-changing terms of service and have used their services appropriately and honestly. As per their response, they cannot even tell me why I was terminated. I have requested my account to be evaluated and reinstated as I have not committed fraud or violated their ToS. I have also requested refunds for my unused membership time (4.5 months) in case they will not reinstate my account. So far I have not received any reply from them. This is a very frustrating and unfair. I feel I have been robbed and scammed by this company. This is a dishonest business practice and I do not recommend anyone to use their services.

I have been trying to access my account for this company for 6 months now and have not been able to reach anyone through email.
I tried to subscribe for one month of movie ticket services on August 6th, 2018. They charged me $275.88 for a year instead of $22.99 for a month. I immediately emailed the company(they have no customer service phone number) and they said there was nothing they could do. I then immediately called my bank and they told me to dispute the charge. I disputed the charge; however, my bank paid the company and would not refund me. At this point, I decided to just use the company so I tried to access my account. I was not able to access my account. I have now been emailing the company for 6 months now and have not received any response. I have asked my bank multiple time to help with this situation and they said there is nothing they *** do. At this rate, I have run out of options and don't know what to do.

The business is fraudulently claiming that I violated their terms of service to justify terminating my membership and refusing to refund paid fees.
On July 31 2018 I signed up for a Sinemia membership which according to their terms entitled me to up to two tickets to two movies every month from 7/30/2018 to 7/25/2019. I paid $239.88 for this membership. The plan was called "Elite Membership - 2 movie days/per month (Elite) (for two)"

I paid for this with a *** credit card that is saved to my account and there is currently no way to remove that card info from their website. Additionally, there is no way to end my membership on their website.

I tried to use their Advance Ticket feature to book a movie for this weekend and received a popup that said I needed to go to their website to get important info about my membership. There was a notice that said due to fraudulent activity that they could not specify, my account was being terminated and if I wanted a partial refund on my membership fees, I had to fill out a form that they would get to eventually.

This is after I was not allowed to reserve tickets last month until I submitted a photo of my photo ID (A supposed anti-fraud security feature that was added) which I did.

This company now has my ID and my credit card information and is refusing to tell me through multiple attempts to speak to their customer service team through various channels what they think I did wrong or how I can get a refund of my membership fees.

Cancelled my service with no explanation, no notice and no refund.
I bought an annual membership for over $120 and have had to pay $20 twice for check-in connectivity problems. Each time there was a check in problem, I was charged to reimburse Sinemia for the cost of the ticket, I was not refunded service and convenience fees, and was also penalized one of me 3 monthly movies. Then on 3/5 after receiving 2 promotional emails about family plans and gift certificates, I was denied a ticket that evening and told to check member services (which you can't do on the App and must login to the website) When I logged into the website they accused me of Frauding them, and cancelled my membership. There has been no refund for my remaining 7 months and I've attempted to have my account re-instated or refunded via Email, Facebook messenger, twitter, and through their website. I complied with all of their demands, including sending photos of myself and my license and yet they cancelled me without any warning or notification.

Account terminated without adequate notification, explanation, or refund.
Logged into the mobile app to book a movie ticket when a notification appeared to check the web member page to see an important message. Logged in to see a message that my account had been terminated for fraud (which I did not commit). I received no email notification of my termination and this message had not been there hours before when I had logged into this webpage, my account was only terminated and this message only appeared when I attempted to redeem their service. They intend to only provide a small refund rather than a proration of my remaining 9 months of the subscription I paid for. Reached out to customer service and got the following canned response "We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit *** for the terms of service.". I had verified my ID in the past and had paid full price for a ticket I forgot to check in on as is their policy. I also had purchased a gift card for myself to use on the app yesterday so the fees for each movie wouldn't go to my CC independently. I am now unable to use this gift card or get a refund.

Company canceled my pre-paid membership without justification twice.
I previously had a membership with this company, and paid approximately $360 in advance for a one year membership. This was in October 2018. After about one month of service, they canceled my account, claiming that they did so because they were unable to collect a miss use fee they had tried to charge me. This misuse fee was based on a missed check in, which I did miss by one minute and emailed them promptly to explain. However, I had two separate working credit cards on file with them, and if they had tried to charge me the miss use fee, they would have succeeded I believe. Further, they made no attempt to contact me about this issue until they told me my account was canceled. I believe they canceled me for no reason other than I was a frequent user of their service. They had no response to several emails I sent them attempting to resolve the issue over the course of about three weeks. Further, they had contacted me at an email they knew was not and email are used, rather than the updated one I had provided them shortly after signing up.

However, after receiving a credit for my membership fee from my credit card company (apparently at the card's expense rather than Sinemia's), I decided to give them another try, foolishly it appears, because they had sent me emails claiming that they had improved the check in process and were once again implementing a physical card, which alleviated a problem where they were charging a fee per use for the previously required online purchases, a fee which was not disclosed at sign up or in their terms as they existed at that time. I decided that trying to use their service again was a calculated risk that I was willing to take, since they seemed to have taken a more reasonable approach to customer service, at least on the surface.

However, after using the service for a month or two again, they once again canceled my account for what they claim vaguely are violations of the terms of service, but they only alleged that in the most general fashion, and it is categorically false that I ever violated those terms. They did not inform me of this decision until I tried to check into a movie after driving an hour out of my way to go to a theater after work in the southwest part of the state. This has been an incredible inconvenience, even aside from the totally inappropriate cancellation. I have done absolutely everything right, except, again, I used the service frequently, which doesn't fit their business model. However, it is entirely in keeping with the agreement between us, and they are refusing to honor it now for a second time.

Company often changes the contract in a way that forces customer's hand into paying extra or getting account terminated without refund.
Many problems in only six months.
The interface is very complicated to use, doesn't make experience easy at all.
Had problems the first few times I tried to use the service, which made me not be able to use it on the expected day.
Tried to contact them only to realize there is no customer service - no phone number, no Facebook / Instagram, no email. Twitter seemed to work for a while, but still didn't solve the problem.
Throughout the months, they either didn't reply or replied many months after a problem came up.
After a few times using the service, fees that didn't exist previously in the contract and weren't disclosed anywhere in advertising suddenly began being mandatory. If the customer didn't agree to those fees, they'd get their account cancelled without a refund, which forced customer into paying those fees.
In order to not pay the fees, customers had to order a credit card, which was not provided with the membership as it should have been. If having a membership didn't include the fees at first and the only way to not pay the fees was the card, card should have been included in membership cost. Card doubled after customers started noticing this.
Next fraudulent move was instate a misuse fee that was to pay the whole ticket price and lose one of the tickets you were given. If customer is paying for their own ticket, why should one of the tickets they had with Sinemia count as used? They are losing twice. That misuse fee was given in case the customer forgot to check in. Not only is this a very severe penalty, but the app also glitched quite often, preventing customers from checking in.
Suddenly, many people got terminated, myself included. They alleged misuse, but refused to give the reason why - and denied a refund.

I have tried to change my plan on their website and have been unable. I have submitted multiple unanswered support requests via email and the website.
When I initially signed up, I bought a plan that granted me two individual tickets per month, but it was not made clear that I couldn't use those two tickets to the same movie. Sinemia has an option on their website called "Change your premium membership plan to Sinemia Family Plan". I attempted to change my plan to the Sinemia for Two plan by using the "Change your Premium membership plan to Sinemia for Two" button. When I selected the plan, it said I had to pay 12x$7.99 even though I have already prepaid for a year. I'm just looking to convert my current plan so I can buy two tickets at a time instead of one.

I have emailed Sinemia support six times and submitted two support requests via the website and I have never gotten a response, starting on December 27th. There is no phone number I can call either.

Sinemia upped my monthly fee from $18.99 to $35.88 without any reason or warning. I contacted customer service to no avail.
I've been a customer of Sinemia for several months with little to no issue. In Feb, I had left a movie before it started due to a personal emergency and forgot to check-in with the app even though I never watched the movie. They subsequently locked my account and charged me the full price of the tickets, $26.64, before unlocking my account. I contacted customer service as soon as they informed me of the misuse fee on Sun, Feb 10, but didn't receive a reply until Fri, Mar 1 informing me that they do no waive missed check-ins. This was the first time I had ever missed one. Then, today, Mar 6, I get a notification that they are changing my monthly fee from my original $18.99 a month to $35.88 a month. No reason, no explanation, nothing. I emailed customer services right after the notification asking why. A few hours after that notification from the app, I get billed the $35.88. This prompted me to come here and voice my concerns since I fear it will be another 20-30 days before I'm contacted by customer service with a one-sided answer, that, if I don't agree with, will take another 20-30 days to receive another reply.

Service paid for is not being provided. Customer service is not responding.
The app I purchase through this company is not providing the service I pay for. I am supposed to get 3 movie tickets per month so this is very time sensitive. The app has not been working so I contacted customer service 4 times.. no response.

Client agreed that they are unable to provide the services that I paid for. Yet they refuse to provide a refund.
On Monday 3/4/19 I saw an advertisement for sinemia promoting movie ticket family plans. I went to their website and purchased the services for a full year. I paid $360.00 in total. When I went to purchase the tickets using the paid for services it did not work. I contacted sinemia via email to get a resolution and they confirmed that the services I paid for would not be available until July. They then asked me if I wanted to cancel the services. I confirmed that I wanted to cancel everything along with a full refund. I have not heard back from them and I have no idea what happened with this issue. I am now down $360, can't use the services and have no way of contacting these people.

Sinemia canceled one year contract five months early. Won't refund money in prorated rate.
Bought one year contract on 07/27/2018 for $167.88 with sinemia for two tickets two times a month. When I attempted to use service to buy tickets on 3/5/2019 I was notified my contract was canceled. I asked for a refund for the unused months and was denied. They responded that they could not tell me why my contract was terminated beyond some general violation of their ToS. They offered to refund the difference between what they paid for movie ticket and what I paid. Because of the way they would calculate the refund, I would receive nothing back.

We have used your service with integrity but you have canceled our account saying we have used it fraudulently. Your customer service is unavailable.
Your company was not clear about all the little fees associated with each transaction where we redeemed our movies. We were charged additional exuberant fees for not checking in months ago but never were told about the policy changes until we tried click to go to a movie the next month. There was another time where we were again checking in to go to the movie and were told that you needed a picture of me, holding my drivers license and then we had to wait for you to process it to be able to go to the movie multiple days later. I sent a customer service email about our disappointment regarding the way you communicate only when you're clicking the button to go to a movie which just leads to a LOT of disappointment with each use and a couple weeks later hadn't heard anything but this month were told our account is canceled due to fraudulent activity. We have NOT committed fraud. We have had a couple of times where we have made errors with your system but I am a person of integrity and offended by your accusation. We have NEVER, I repeat, NEVER misused your system intentionally but we have expressed dissatisfaction with your customer service, multiple undisclosed and unexpected fees and now with this completely UNFOUNDED ALLEGATION against us personally. I am absolutely dumbfounded. There is nothing we have done. Nothing! Your customer service availability and clunky system were something I was willing to work with but this accusation is offensive and really makes me want to shout your offensive business practices from the rooftops.

I have tried on several occasions to contact the company and they will not respond to me. The service is not working for me to utilize to attend movie
The service is not working for me to utilize movies. I've had to pay out of pocket for movies because the service was not working.

Sinemia service is constantly unavailable for purchasing tickets, or for checking in and results in unable to use service or excessive fees
After having signed up, I have had nothing but problems with the service and the app, I frequenetly get an error message and cannot get a ticket, or am unable to "check-in" at location and get charges a significant fee (cost of the ticket). The cost has not come close to the service due to their unavailability and their excessive fee practices.

Year Subscription was terminated on false bases
Currently own a Sinemia family plan for 3 movies a month. They canceled my subscription on a false basis. they are claiming "This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia." They made everyone pay upfront and now canceled 4 months in. I did not Fraudlate any of my tickets and they have an app the does not work. I have tried multiple time to contact their customer service but they do not employ and people talking calls nor do they have a phone number. also after my initial sign up they added in fees which were not mentioned previously and should not be occuring.

Wrong amount charged and never corrected, membership cancelled for no reason, no contact has been made with me.
I purchased a monthly Sinemia membership on 11/6/2018. I was immediately charged for two annual subscriptions for $719.76. I wrote customer service about both issues. I did not hear back but they took away one of the annual subscriptions leaving me with just the one annual charge.

I continued to write back asking to be changed to the monthly. They never responded nor attended to my request.

Seeing how the service was working, after a while I gave up and just decided to live with the annual fee.

On 3/3/2019 I went to use my service and was met wit a new option to tip Sinemia, I declined and was directed to a page where I was told that I violated the TOS and my membership was terminated. There was a link to email them about this, which I did and have received no response. There was no description as to how I violated their TOS either.

I have done everything this company has asked. Sucked it up and paid the annual fee despite asking for the monthly. Paid $12 for a physical card. Sent them a picture of my drivers license. Paid them fees when I forgot to "check in". I have done nothing to violate their TOS. I didn't choose to tip them and I used their service 1-3 times a week and now my membership has been cancelled and no restitution has been made for the remaining 2/3 of my annual membership.