Sinemia

Poor customer service and lack of response. Constantly changing terms. Termination of annual membership without cause.
Registered for an annual Sinemia membership on April 9, 2018. Did not receive a physical card until May. Upon trying to activate the card for use, was unable to do so and therefore, could not use the service. Multiple Contacts to customer service via email (only option available) were unanswered. On May 26, was able to activate Sinemia's "cardless" feature. In September 2018, Sinemia began charging a "processing fee" which was not part of the original terms or agreed upon. In December 26, 2018, was unable to check-in to a movie that had been paid for as it did not appear as a option on the check-in page. Again, multiple contacts to Sinemia via e-mail went unanswered. On February 25, 2919, I was notified that I had to provide photo ID for member identification purposes, which I provided. On March 5, 2019, I was notified that my membership had been automatically terminated due to "examples" of use that terminated the terms of reference. No further explanation provided. Contacts to customer support via e-mail (again the only option available) were met with automated e-mail responses and no further correspondence.

They canceled my account stating fraudulent activity. I have used the account 4 times and followed their rules. Including providing photos and photoID
Tried to use my account tonight. I found the account terminated, I contacted their customer service through Twitter. Was told the automated system flagged the account for fraud and there is no recourse. Also told they don't have access to the issue and can not provide me any details. According to my information there is no record of a problem and the account was used 4 times. I used it the 4 times and did see the movies listed. Additionally I was never notified of any issues with the service or account through e mail or other means.

I was charged a $16 "misuse fee" and my service was frozen until I paid it. It was tantamount to extortion.
Sinemia charges a misuse fee if you buy an advanced movie ticket through the app and then fail to show up for your showtime. On Saturday, 3/2, I purchased a ticket for a movie at the box office using my Sinemia card. Per the prompts on the app, I then "checked in" and went about watching the movie. The next day I was informed that I had been charged with a misuse fee for not checking in and that my services had been frozen. I tried to explain to customer support that I had not ordered an advanced ticket - I had bought my ticket at the box office. I also supplied pictures of my ticket stub to further verify that I had abided by the terms of service. AT no point during this process did I actually receive communication from a person; I just kept getting the same automated response about how I had to check in if I bought an advanced ticket through the app. Again, I did not buy an advanced ticket - I purchased my ticket at the box office.

Sinemia has no customer support phone number. My emails were ignored, as were my attempts to contact the company via twitter. I eventually paid the misuse fee just so that I could continue accessing the service that I had already paid for.

Sinemia's app failed to let me check in. My account was placed under a 'misuse' flag, and required me to pay a $24.90 'misuse fee'
After several attempts to work with a support agent *** my ticket was closed without a resolution.
*** requested that I provide any type of 'proof' that it was me attending the movie. I provided him with screenshots of my google maps history, my car's GPS history, a picture of the movie ticket, and charges on my credit card at the movie theater. He refused to accept any of this as evidence and insisted to not lift the misuse flag.

Furthermore, I requested several times for him to refund a charge of $99 for the physical cards that had always been promised me to begin with. He failed to acknowledge my requests. I attempted to offer him options to find a peaceful resolution, he ignored them.
Even after threatening with a lawsuit, he still ignored my requests.
I also requested for him to escalate the case to his supervisors, he then proceeded to close the tickets.

I have an account and the app does not let me choose movies to watch. I message sinemia various times and no response. I just paid a months worth of service and have been unable to use the service. I'm paying money for a service that does not do its job. They have taken money and not giving me what I paid for. I need help in getting service for what I paid for. How *** they take the money and not provide service. They need to be held accountable for their actions. They are basically stealing. Please help

Total bait and switch company and rip off. After spending a year's worth of subscription, they lock my account until they get new id verification. That was not in the original terms when I signed up and the process is hard, confusing and prone to mistakes. I'm sure it's on purpose and totally to stop users from using the service probably because they are losing money. Worst, they won't give me a refund for the unused part of my subscription after I cancelled!

After using Sinemia twice they insisted despite my protests that I upload a scan of my drivers license to PROVE my identity. This is, in my opinion, an attempt to scam the public and keep the membership fee from the many people who are unable or unwilling to send their personal information. I will no longer use them and will warn others that this service is 1) difficult to use 2) has many hidden "processing" fees and 3) is a scam similar to insurance company that deny claims until they are forced to pay.

Bait and Switch. Service requires full year contract paid upfront. They then add more fees every few months. They refuse to respond to CS inquiries.
When I signed up for the service, the marketing material indicated a set amount paid for the year will get you 2 movies per month for any showing, including IMAX, 3D, etc.

I paid the full annual cost. Then found out that they require you to book online. They then pass the convenience fee on to the buyer. A few weeks later, they started charging a processing fee for each booking. Then you could only do one of your tickets per month as a special showing (IMAX, Dolby, 3D, etc)

On Feb 14th, I had booked a ticket and showded to the theater early to purchase food. Because of the early arrival, the prompt to check in was not there. Unfortunately, I didn't remember about the checkin until after the movie was over. I immediately pulled up my phone, but it was too late to check in. I emailed them immediately about the error and I have yet to receive a response. They did email later that day saying they locked my account until I paid for my tickets in full due to the failed checkin.

I have sent follow up emails which continue to be ignored.

Sinemia has refused my ID verification documents and have charged me over $50 in the last two months even though I haven't been able to use it.
In early February, Sinemia indicated they would need me to verify my identity before I could continue to use Sinemia. Specifically, Sinemia asked for a government issued picture ID and a selfie of me holding the ID. I first submitted a copy of my employee badge, which was issued by a government entity and had my picture on it. This was denied. I next went to the driver's license division and obtained a temporary driver's license (because my wallet had recently been stolen) and submitted that as well. Again, this was a government issued ID with my picture on it, but this too was rejected by Sinemia (My actual driver license would not come in the mail for 6-8 weeks, I was told). I also discovered that Sinemia had charged me over $52 for each of my last two monthly bills - this is almost 3 times the monthly rate that I had signed up for. Sinemia has not responded to any of my emails or direct messages since 2/25th, which was eight days ago.
Account: ***
name: ***
email: ***@slco.org

Charges:
2/14/19 - $54.30
1/14/19 - $52.99
12/13/18 - $17.99

Service was not as advertised, changed the terms of service with out notice or consent.
I contacted customer service multiple times about issues with their app and then was charged fees for misues that I didn't have. I then had my account suspended without notice even though I verified my identification as they asked and it was accepted. I have contacted them about getting a refund for my prepaid membership that they cancelled without my consent and that they couldn't provide me an exact reason for.

The Sinemia app gave me information which would not process for ticket payment, and I'm seeking reimbursement for tickets I had to buy.
Sinemia's product is to pay them a fee, and then be able to buy greatly discounted movie tickets. I have a plan which allows for 3 movies a month, as does my girlfriend, *** (***@gmail.com in Sinemia's records). On 12/16/18, we both tried to use our accounts to purchase tickets, but neither account's payment information was accepted as valid. Sinemia's customer service is only accessible via email at ***@sinemia.com, so I immediately emailed for assistance but got no response. I then purchased both of our tickets and emailed evidence of that to Sinemia in order to receive reimbursement for their app's failure. Neither *** nor I were over our alloted movie limit, and we had both paid for the month of December, so the service should have worked. Sinemia has not responded to my initial email from 12/16/18, nor have they responded to follow up emails on 12/26/18 and 2/2/19. I would like reimbursement for the two tickets we had to buy.

Money charging every month even after paid full for Year
I have been paid total full amount for annual plan for sinemai one movie day per two people. First month plan renew date shown as FEB -2020. Then all of sudden this changed to month to month renewal for the amount of $11.88. Feb-2019 month amount already charged. Which mean charging again after paying total annual amount. I have been sent couple emails and contacted in facebook as well but I didn't get any response from sinemia. Sinemia has very poor customer service.

Details about my Account

***
+X XXX-XXX-XXXX
***@gmail.com

Sinemia terminated my account without any warning me and by accusing me being a fraud without any valid evidence.
My membership account which was paid with full price for yearly has been terminated today for the possible following reasons.

-Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity

-The use of multiple Sinemia accounts in the same device resulting in financial abuse

-Reasonable suspicion of fraud and/or abuse

-Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases

I contacted them several times explaining I did not do any of those and they have to show me a valid evidence since they are accusing me with being a fraud. They replied me it is their automated system doing that and since they do not have any control over their own system they cannot provide any further details as they do not have access to such information.

I did not commit any of the actions and so my account terminated wrongfully.

Company advertised one price and required full 12 month payment upfront. Then charged unannounced fees.Later cancelled membership without just cause.
Many issues with this company.
1- Agreed to a card based service offering a total of 8 movie tickets per month for 12 months for $31 a month.
Cards were never sent, forcing me to book online and incur two sets of service fees per useage, causing me to pay roughly $34 per month in addition to the agreed upon and advertised plan purchased. This more than doubled my costs. Eventually physical cards were made available, but for a $60 fee. In original sales agreement cards were to be provided for free.

2- Company did not provide service as agreed- often having payment methods that faild and resulted in failure to view movies that were pre-purcahsed.

3- Customer service is 100% unresponsive to Email. Attempts to contact them often result in auto-reject of Emails due to full inboxes at the company.

4.- My plans required me to "check in" when at the theatre using my plan. I did not check into one movie. There was record breaking snow in Seattle and my car was stuck in the snow, I couldn't get to the movie. I tried to reach the company to let them know in advance, but again, 0 customer service availability.

I was informed that I needed to pay a $48 misuse fee for not checking in or else I 'd have my membership canceled. I paid the fee within hours of receiving the communication. Vendor canceled my contract despite this. I now have 6 months worth of prepaid movie tickets that I won't be able to use.

Company remains non-responsive to my multiple attempts at customer service resolution on this and many other issues over the past six months.

I bought the annual unlimited plan and used the service appropriately, but was dropped and will now be charged for all movies purchased.
I bought the annual unlimited plan and used the service appropriately, but was dropped without a chance to defend myself. I believe that I was dropped because I used the service too much, but again, I bought the unlimited plan so I bought the right to use it as much as I wanted.

It is false advertisement to provide an unlimited movie plan, but then to drop people if they use the plan.

Additionally, I and will now be charged for all movies purchased. Again, this was not the agreed upon conditions of purchase. If I will be unfairly dropped, then I would like a refund of the remaining months of my annual plan.

Also, many people are reporting the same issues. Indicating that this company is targeting certain users and dropping them. I believe they are doing this to people who are using the plan the most, even though the conditions of purchase allow people to see unlimited number of movies.

I would like a full refund of my annual membership, or at least a refund of the remainder months of the membership.

After signing up for a 1 year contract at a specified cost the company add fees hiking the cost without any recourse.
After signing up for a 1 year contract the company unilaterally implemented $1.80 per ticket processing fees. Then most recently they changed the app so that even if a third party ticketing service does not charge convenience fees they either require you to pay them $0.90 per ticket or use another service that costs $1.50 or more. All these fees add up to the point it is no longer cost effective and the ticketing process is so labored that it is ridiculous. I want them to stop charging fees and refund them or let me out of this stupid contract that they keep changing the terms.

Sinemia canceled my account without warning and without explanation.
I signed up for the unlimited plan on 10/14/18 (1 movie a day/30 per month) and paid in full in advance (approx. $360). On 3/2/19, they wrongfully terminated my account. I didn't receive an email notification. I attempted to reserve a ticket through the app on my phone, and during the final step I received an error message advising me to check my account on their website. My online account stated that my account was terminated due to violating one of their terms, but they did not state which. In order to find out, I had to order my usage history but there was no timeframe provided in which I'd receive this information. I contacted them on Twitter on 3/2/19, but only received the same generic response; they would not disclose the reason I was terminated. I still have not received an explanation nor a refund for the unused months they are unwilling to provide. I did not violate any of their terms and was always careful to follow the rules. It appears they may have run out of funds to continue the company so they are erroneously canceling accounts.

I bought a year long subscription for 3 movies a month for a year. I was suddenly terminated due to "violating terms" and my money not refunded.
I have not violated any terms of service. My account is linked my email ***. Large amounts of people on social media have had the same thing happen to them even though they too claim they have not violated Sinemia's terms.

Sinemia cancelled my membership claiming I viloated their Terms of Service yet refuse to provide me with an exact example of how I did that.
I have been a meber for months and have endured many of their terrible practices. All of a sudden they cancel my memebrship with no warning and without a detailed reason why. They just say I violated Terms of Service. They will not tell me anything more than that and say they cannot access that information.

This company changed Terms and Service Midway. Additionally, they disabled my account for no reason, effectively stealing my money.
On March 2nd, my account got terminated, since they found that I was doing fraudulent activities. I have done nothing against their terms and services. Additionally, this has happened to several other people online. I've reached out to talk to them regarding this, but they said they can not provide any additional details to me.

A few months prior, they also had an issue about introducing a new service fee of 1.80$. This was not part of the original agreement, and significantly reduces the value of the service which would have made me not choose to get. They also updated their Terms and Condition mid contract to allow this breach.