Sinemia Reviews (1602)
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Sinemia Rating
Address: 925 N La Brea Ave Fl 4, West Hollywood, California, United States, 90038-2321
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Unable to use service as they have changed the contract and require access to confidential information.
I have used Sinemia for several months and they recently changed their usage policy in the middle of my months contract. They are requiring a photo of my drivers license in order to purchase a movie ticket. I am uncomfortable with a company having access to that information, so I wrote them with my concerns and a request for a refund for the current month of service, that they blocked half way through my usage.They have kept trying to pressure me into sending them an image of my drivers license and other personally identifiable information.
I would like Sinemia to either refund my months service that they interrupted or allow me to purchase tickets without sending an image of my drivers license.
Hi, ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on.
Sinemia is a non-refundable service as stated in the terms and conditions.
We see that the your subscription has been already ended. If you need further assistance please contact our ***@sinemia.com.
Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a response, this is the same canned reply I got from them when I complained to them directly. They denied me the last half of the last month of subscription by changing their rules in the middle.
Even though Sinemia is a non-refundable service and your Sinemia plan had been already expired, we will be refunding your unused Sinemia month as a gesture of goodwill.
We have forwarded your refund request to our finance team and it will be processed on Sinemia's end within 1-2 weeks.
Please note that refunds issued to the original payment method are normally processed by your payment provider and/or issuing bank within 5 to 10 business days.
Thanks.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the help.
Sinemia has not provided a usable service and has not provided adequate customer service for help and/or refunds.
On 8/25/18, I subscribed to a "Premium Membership" on Sinemia 2 movie tickets for two people per month, paid in advance for a 12 month period. Between the subscription, added fees, and activation of the cardless service (to buy movie tickets in advance at home), I paid $202.87 total. I paid by credit card online. At first, the service worked well and I was able to book tickets online using their system. When you indicate on their app which movie you want to attend, the app loads a temporary debit card with the money needed to purchase the tickets on a site like Fandango or Movie Tickets. However, recently I began receiving error messages whenever I tried to use the provided debit card information. Their customer service (which is only available by email, not phone) said that it can take up to 30 minutes for the temporary debit card information to activate. However, over the past 48 hours I have tried at least 10 times to purchase movie tickets, getting the same error message without success (I try every 15 minutes or so). Movie tickets are a time-sensitive product; they sometimes sell out, and movies run on a specific schedule so the service needs to be working at all times. In addition, their customer service is so slow to respond and so unavailable that at this point I have paid in advance to receive next to nothing that I signed up for. I have requested a refund or just help of any kind but have not received a reply. This problem is addition to the $3.60 fee they started charging per ticket, which was not part of the original contract I signed.
I have used this service for fewer than six months of the twelve I signed up for, and it no longer works. I will also have to pay separately for the movie I want to see today, which the Sinemia service did not allow me to purchase. I believe a refund of $150 would be appropriate, and that is what I am seeking.
Hi, upon reviewing the user's account we see that the user had already used the 6 months of his membership and there are 10 tickets redeemed already. Sinemia is a non-refundable service as stated in the terms and conditions.
On the other hand, we have checked the user's account however there is not an error with the ticket purchase issue.
If the user does not want to continue to the membership we can refund the unused 6 months of the membership as of $95.94 as a gesture of goodwill. Please let us know your confirmation. Thanks!
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Sinemia's offer of a refund of $95.94 to make up for the difficulty I have had in using their service over the first half of the year I subscribed to. Would you please pass *** my request that they go ahead with the refund?
This movie subscription service cancelled my online membership privileges b/c their app failed to work correctly and will not respond to my complaints
I have paid in advance for 1 year of an movie subscription service. As part of the plan you have to check-in to the theater using an app. The app failed, I followed the procedures to ensure I could check in to the app, but still the app did not work as it should. I recieved an email stating that they were cancelling my online subscription service and are demanding a verify my identity. The retailer has not responded to my requests of reinstating my account or refunding my money.
Refund or reinstating account
Hi, upon reviewing your account we see that our support had already assisted you about the issue and your misuse fee has been removed. As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse.
On the other hand, we have informed our team to accelerate your ID verification process.
Thanks.
Account blocked despite on time payment, customer service does not reply despite several emails sent.
Sinemia blocked my account until ID is uploaded (their new policy). But when I try to upload my ID to their website I get error messages, this is not just me, other friends are having the same issues. I sent several emails to customer service but got no reply. In the meantime I ***'t use my tickets, which are paid for, because my account is blocked, even though I am trying to comply with the company's new policy. The company is wrong in many ways:
1) it introduced a new ID policy in the middle of the month. When I paid for this month, this ID policy was not in place, I should have at least the right to use the service until my monthly plan expires. If I agree with the policy I pay next month and upload ID. If I don't agree, I cancel the service, but can use the month I already paid for.
2) It gave no time for users to adapt to the new policy, blocking the use of new tickets right a way.
3) EVEN IF THE USER TRIES TO COMPLY WITH THE POLICY, UPLOADING THE ID, HE/SHE CAN'T BECAUSE THE WEBSITE DOES NOT WORK, AND HE/SHE CAN'T USE TICKETS THAT WERE ALREADY PAID FOR.
4) Customer service simply does not reply
1) unblock my account 2) refund of this month payment, given that I was prevented to use my tickets during the weekend (only time I can use them), even though I tried to comply wth the company policy by using their website and contacting customer service without a response.
Hi, ID verification is required to prevent fraud and keep Sinemia sustainable and affordable.
We see that you have not uploaded the documents yet, please make sure that your documents are in JPEG format. After your account has been verified, we can restore your one month of Sinemia as a gesture of goodwill. Thanks!
Account blocked despite on time payment, customer service does not reply despite several emails sent.
Account blocked despite on time payment, customer service does not reply despite several emails sent. Sinemia blocked my account until ID is uploaded (their new policy). But when I try to upload my ID to their website I get error messages, this is not just me, other friends are having the same issues. I sent several emails to customer service but got no reply. In the meantime I can't use my tickets, which are paid for, because my account is blocked, even though I am trying to comply with the company's new policy. The company is wrong in many ways: 1) it introduced a new ID policy in the middle of the month. When I paid for this month, this ID policy was not in place, I should have at least the right to use the service until my monthly plan expires. If I agree with the policy I pay next month and upload ID. If I don't agree, I cancel the service, but can use the month I already paid for. 2) It gave no time for users to adapt to the new policy, blocking the use of new tickets right a way. 3) EVEN IF THE USER TRIES TO COMPLY WITH THE POLICY, UPLOADING THE ID, HE/SHE CAN'T BECAUSE THE WEBSITE DOES NOT WORK, AND HE/SHE CAN'T USE TICKETS THAT WERE ALREADY PAID FOR. 4) Customer service simply does not reply
1) unblock my account 2) refund of this month payment, given that I was prevented to use my tickets during the weekend (only time I can use them), even though I tried to comply wth the company policy by using their website and contacting customer service without a response.
Hi, ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on. If you do not agree providing the documents, our team refund your lastest unused Sinemia month. In case you want to continue to your membership we can add +1 movie day to your current term or to the next one. Our support will be contacting you for the further details. Thanks!
Trying to charge me a "misuse fee" after their app DID NOT ALLOW me to check in.
Sinemia is attempting to charge me a "misuse fee" because their app's checkin feature DID NOT WORK in the short time window we had given me to check in. When I tried to check in later, the window was conveinently "closed" (after mysteriously not working for two hours). That's fraud. I have reached out multiple times and asked for a one-time reversal of this fee no response. I've let them know I'll be reaching out to the Revdex.com. I'll be going to Yelp next. Resolve this immediately.
Reverse the "misuse fee."
Hi, if you have an error with the check-in feature you need to contact with Sinemia Support for assistance with the screenshots of the error.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account since this is your first movie ticket. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let us know so that we can provide assistance.
Thank you!
Lies and more lies. Promise things they don't deliver. More out of pocket expenses: SCAM.
I signed up and was promised a physical card. When I contacted service months later, they said they would send one (and just said it was delayed because they were too busy even though I SHOULD have one as promised with my membership).
No card still. Now they allow you to PURCHASE one. Why was I told I was sent one, as it was free with my membership, and now I have to pay? Without a physical card, I have to pay ADDITIONAL FEES for every movie because I have to purchase in advance. Another scam/lie. And it's like $15 to buy one. That's not cheap considering the membership.
Last time I went to see a movie, Sinemia asked for my credit card info, for some reason. Sure. I tried lMULTIPLE times and it wouldn't take it. Friends were waiting, movie was about to start, I had to pay myself using that SAME card (it is active and working). I could NOT use the service I pay for. Sinemia is a movie ticket service and I couldn't use it to buy movie tickets. They already took my membership money but their service won't work now.
I requested a refund as this company is nothing but lies. There are extra charges they don't tell you about. When it doesn't work, they save money by not paying out what was promised. Customer service either won't respond, or if they actually do, they promise things that don't happen. I WANT A REFUND.
They should be shut down for lies and scamming. Look at their Facebook page! They delete the negative comments. What kind of practice is this? Fyre festival #2. They need to be reported and help liable.
You have forced me to pay so many extra fees (and my own tickets!) that I demand a full refund. You are a scam.
Hi, upon reviewing your account we see that you have already purchased a 4DX movie for the next month and you have redeemed 7 tickets until now and your account is working smoothly. Sinemia only covers the cost of your movie ticket and the additional fees may apply. In order to avoid online transaction fees you may order a Sinemia physical card and purchase your movie ticket in the theatres.
We have disabled the physical card fee for your account so that you may place an order for a Sinemia card for free. Furthermore, we have also restored a whole month of Sinemia as a gesture of goodwill. Also one of your unused movie ticket from last month has been rolled over to your current Sinemia month.
Thank you!
THEY LIED AGAIN. SCAM!!!!
1) You *** no longer use the app. I have been trying to buy advanced tickets for over a week and it won't work. Everyone is having the same issue (my friend has had this issue for weeks and all the reviews online are saying that they have the same issue). Looks like it's on purpose since a major movie is coming out (End Game) and they don't want to pay.
2) I was late to a movie. When I went to buy a ticket at the theater ticket booth with my physical card, it wouldn't let me - because I was late. Had to pay for it myself.
What is the point of a movie ticket service that you ***'t use?
Revdex.com - they ACTED like they fixed the issue. They sent me a free card (which I was always promised from DAY ONE) and they "credited" my account with a free movie. I CANNOT BUY A MOVIE TICKET. I have not been able to use Sinemia since they responded to the original complaint.
100% a scam. I WANT MY MONEY BACK. Look at my original complaint to see why I deserve this. NOTHING changed since their response.
Stay away. Hidden fees, useless application, and they do their best not to honor the tickets you are owed. The customer service is completely unresponsive, and they make their money by selling your personal information to third parties. They also try to require you to send them your personal identification information as well as images of your face (which they probably sell as well).
Ditto to most of the comments below. With all of the added fees and then having to pay a misuse fee for a movie I forgot to check in at, the tickets come out to almost $7 each, so I'm not saving all that much money. And the customer service is terrible - there is no phone number and they seem to respond only through Twitter, and then only when they feel like it.
Misuse Fee Charged 4 not being able 2 Check In. Check in feature via the app was not functioning. Additionally, found an unexplained charge billed.
1/18/19 I was not able to check in for a movie. Not because I had forgotten but because the feature to check in was not available. Due to this, Sinemia placed a freeze on my account. Forced to pay a misuse fee. I inquired via email 1/25 twice. I received automated messages that did not answer my questions. Waited again since they sent an email stating they received it and a response would be given. Unfortunately, I ended up paying the misuse fee so I *** use my product for the feature. However, when I looked up my credit card account, I also found an unauthorized charge of $14.99 12/29. This is not cool. I already paid for a misuse charge that I should not have to have paid when their app was misfunctioning but this extra charge needs to be explained.
I woudl like a response from the business what had occurred. i would like them to resolve fairly. I would gladly take on anything that I cuased but something like misfunction of the app to check in is not something I should be charged for. I would like an explanation of the $14.99 charge as well.
Hi, as stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be refunding your misuse fee to the original payment method since you have reported an issue. Please be noted that this is a one time exception therefore if there is an issue again with the check-in feature please contact our support with the screenshots of the error so that our team can assist and resolve the issue.
Regarding the charge 14.99, we see that you have order a Sinemia physical card and the card fee is 14.99. Please be noted that Sinemia is a Cardless service by default and our memberships do not contain a physical card.
Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the response and exception. In the future, I think it would be great to review how customer serivice is handled. Especially, in a case like this, it would have been more appreciated if an apology was given for the app experience/issue that I had instead of stating that an exception will be given this time. Let's not place the blame on the customer when a through investigation was not given or conclusion on what had occurred determined. Unfortunately, something simple as this could have been resolved without the involvement of Revdex.com. I truly do want your buisness to succeed compared to your competitor, Movie Pass, but I am concerned as I have experienced and read many reviews about how poorly customer service is handled. Lastly,I have not yet seen the refund that was written in the response. When will that transaction take effect? I would like to hear how you will be addressing the customer service issue.
Signed up and first time used charged a $40 misuse fee and customer support does NOT repond
I recently signed up for sinemia as it seemed like a great way to save money on movies. After signing up I'm told I need to pay $10 more to use right away (no big deal, but off putting). The following day I get an email charging me a misuse fee.
Since then I have reached out via email and received one response. I have asked for a follow up and phone call numerous times and no one responds. The only contact method is via email which is in responsive.
I wish I had found this page prior to signing up as it appears I am not the only one who is having the issue. I think it is despicable that the only way to get a response (wishful thinking) is by posting on Revdex.com and seems to be a very shady business tactic.
My first choice would be to cancel my membership and be refunded the full amount I paid. You *** keep the misuse fee I paid which was full ticket price. I hate supporting businesses with terrible service. Reading the other resolutions it appears this is not something sinemia can do (if a company can't refund a subscription based on poor service, HUGE RED FLAG). If they are UNWILLING to refund my subscription, I would expect a refund of the misuse fee. I would also forgo either of these if Sinemia were to hire a customer service/experience department and take a serious look at their customer retention strategies.
Hi, upon reviewing your account we see that your issue has been resolved by our support team and your misuse fee had been forwarded to our finance team to be refunded.
Unfortunately we do not have phone support, you may reach our support at ***@sinemia.com.
Please note that Sinemia is a non-refundable service as stated in the terms and conditions.
If you need further assistance, you may kindly reply our support's latest e-mail. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded the fee. Still not happy with them having no phone support and their support options are limited to email that do not get responses.
My husband and I signed up for (and paid for) the 1-year membership to Sinemia's movie ticket app. We have tried to use the app at Cineplex theatres three times now and have been declined, the theatre saying it has no record of our payment (despite being charged through the app each time.) We have tried contacting their customer support team multiple times, have done all the things they suggested we do and now that we've asked for a refund, have received no response after a month of repeated inquiries. This business seems like a scam and should be providing refunds when their service is not what it claims to be.
We simply would like a refund for the money we have paid to the service, since no product was delivered.
Hi, upon reviewing your account and the latest contact in our system, we see that our support had assisted you to purchase a ticket so that you have purchased a movie ticket just 15th of February.
Regarding your unused Sinemia months, we will be adjusting your Sinemia annual plan as of starting on 9th of February. If you need further assistance please let our support know, they will be more than happy to assist you. Thank you!
The very first issue I had with Sinemia, is it's iPhone App. I tried to check-in using the app to watch a movie at Century at Tanforan. While sitting at the theater trying to check-in, the app kept saying I was not in the location multiple times. Sinemia reached out and noted I didn't check-in. There was nothing I could do to check-in and I reached out to Sinemia regarding the situation. The second time, I was trying to purchase a movie ticket at the Kabuki Theater and a virtual card did not generate and I had to pay for a ticket out of my pocket, App did not work. This third instant, the same thing happened, I could not check into Century Park Lane 16 even though I was sitting at my seat.
The App kept saying I was not in the theater. Sinemia noted that and charged me for the whole movie ticket. I reached out to support team via email and Twitter Chat but I haven't heard back in weeks. I wasn't able to get any answer and I was wrongly charged on my account bc their app wasn't working so I reached out to my bank to get a resolution. My bank credited my account back. And now Sinemia suspended my account. It only took them a day to reach out regarding the suspension but I haven't received any response in my reply regarding that.
I would like to be credited back the amount, which my bank had already done and have my account not be suspended to allow continual use of the Sinemia app.
Hi, upon reviewing your account we see that you are a monthly Sinemia subscriber with 2 movie days/month.
We would like to assist you with a refund however we see that you have disputed the payment and you have used all of your movie days already. In case you would like to continue your membership, you may withdraw your dispute and share the letter of withdrawal with our support team. Thank you!
Their app was malfunctioning and would not allow me to check in for the movie. I tried contacting them via email but they only sent me an automated response. They then charged me a fee that shouldn't have been made because of their app. I tried contact them via Facebook as well but they will not respond to me.
Refund of both mouse fees due to their app malfunction
Hi, as stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. Upon reviewing your account we see that your latest misuse fee had been already removed from your account.
Furthermore, a managerial exception, we will be refunding your previous misuse fee also. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in or you receive an error please contact our support with the screenshots of the error so that our team may investigate the issue. Thanks!
Sinemia never refunded the first misuse fee due to their app malfunctioning as they stated they would in their response. I only received the one refund for the second misuse fee.
I also found out the other day that they had terminated my account as well as several other users (as noted by multiple media stories on the Sinemia and their poor customer support). They terminated our accounts without cause and we have yet to see a refund of our membership, service, and physical card fees that we spent on their service that we are no longer able to use.
I've spent a total of $235.68 on their service that I can no longer use because they terminated my account. Charges are listed below. Their response is not acceptable. And only a full refund of all of these charges will be an acceptable response due to their constant changes in terms of service which was not agreed to upon purchase of the 12 month plan in September, termination of my account, no longer able to use the physical card purchased for 19.99, and the ridiculous fees that were not agreed to upon purchase of the 12 month plan.
(The consumer indicated he/she DID NOT accept the response from the business.)
The suggested refund amount by going through the request usage form is unacceptable. Nothing less than a prorated refund for the time I was not able to use the serve is unacceptable.
Hi, we are sorry to hear that. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.sinemia.com/terms for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.sinemia.com/member
I am using Sinemia to purchase movie tickets and have paid over $250.00 for a subscription to their service. Each time I use the service They advise that I misused the service and charge me additional fees. They refuse to respond to my requests for explanation, and lock my account until the misuse fees are paid. I would like to cancel the service and receive a refund. The site has more than 50 pages of restrictions.
Full explanation as to why they are charging misuse fees or cancellation of membership and refund of monies paid.
Hi, we have checked your account and see that you have seen 10 movies with your Sinemia subscription but have completed only 3 check-ins for them. If you have an error with the check-in feature you need to contact with Sinemia Support for assistance with the screenshots of the error.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception.
Thank you.
Sinemia app does not always allow you to check in at the movies or thier system does not recognize that you check in. When this happens they charge you back the cost of the ticket. I have contacted thier customer support about the issue many times but they have never responded. I always use the card at the theater. They have now stolen about $100 from me because theit system is broken.
I'm being charged a fee due to an error on the business' part. I can't use the service I've prepaid for until I pay this wrongly charged fee.
Sinemia is an app-based service to buy movie tickets through. I pre-paid for an entire year at $8.99 per month. One of the stipulations is that a user must open the app, find the movie, and "check in" at the movie theater sometime between purchasing the ticket and seeing the movie. I had already forgotten to do this once and was forgiven by Sinemia with a warning.
The next time I didn't check in because the movie I was seeing wasn't among the choices of movies listed on the app. I immediately sent an email to Sinemia email is the only way to communicate with customer service and explained the situation. I still got a warning because I didn't check in. I suppose this was automated.
I never received a response, so I emailed again several days later to be sure it was received and my account wouldn't be dinged.
Customer service responded telling me the rule about checking in and because I violated the policy a second time, I would be charged the price of the ticket and cannot use the service (which I have paid for) until that is paid.
I explained again that the only reason I violated their terms was because their app didn't offer me the movie to check into and complete the process. Had the movie been among the options, I would have checked in. I emailed them before the movie started.
I have yet to receive a response from Sinemia, despite several emails I have sent. I've asked them to "forgive" this violation but now I would like a full refund. I've been using the service since November. There's no sense in continuing my service if they can't fix their errors in a timely manner. Since we're dealing with movie theaters and strict schedules, they should be offering customer assistance with prompt and urgency.
I've missed out on several weeks of my service because of their error and their extreme lack of communication. I am supposed to be able to see 3 movies per monthly billing cycle. Attempting to clear this up has taken nearly that entire timeframe.
My plan started on November 13, 2018. I paid $107.88 for a one-year plan. I don't trust this business anymore. There is no way to reach customer service to resolve time-sensitive issues. Sinemia's business model is broken and its customers are suffering the consequences. I would like to receive a full refund of $107.88 or at the very least be prorated. I only used the service for 2 months. I'm currently in the third month but they've disabled my account, so haven't even been able to use the service I paid for.
Hi, we have checked your account and see that you have not completed your check-in for the movie on 12nd of January.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse and Sinemia is a non-refundable service. However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let us know so that we can provide assistance.
Furthermore, we will be adding +1 extra movie day to your account as a gesture of goodwill. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
How nice that they've taken off the fee on my account. Customer service has still not responded to the issue. That is a major problem.
My account has been locked for nearly a month (a month that I've paid for) because of their error. I'd like to never use this business again, and unfortunately I'm stuck with several more months of a pre-paid subscription.
They're "non-refundable" policy should be void if their members *** use their service and emails to customer service (did I mention still no reply?) aren't responded to for weeks.
As I've stated many times to their email customer service, I was unable to check into the movie at the time because the movie was not among the options (even from a manual search) and there were no instructions as to what the customer is supposed to do in this scenario. Even immediately alerting their "customer service" that there was a problem still got me absolutely no resolution. Only more problems.
I don't even need a full refund. I used the service 4 or 5 times with no real issue. I would like to be refunded the prorated amount beginning from when my account was locked due to their error.
Thank you.
Hi, if you receive an issue which you think it might be an error, you may contact with us with the screenshots so that our team may assist you with the issue promptly. Our team has informed us that the issue has been resolved so that you will not receive such an error again.
Your unused movie days have been added to this term so that you have 5 movie days currently. Our support will be contacting you as well.
Thanks!
(The consumer indicated he/she DID NOT accept the response from the business.)
I took some time to think about Sinemia's response. I don't want to continue doing business with them or use any of their services, even though I've already pre-paid for a year's subscription. I'd like to be refunded the prorated amount from the last time I used the service in January.
I appreciate they are trying to rectify the situation, but frankly, it's too little too late. This response would have been appropriate and acceptable within 24 hours of my first contact with them about the issue. It has been nearly 2 months at the time of this response. This further proves the lack of urgency they give their customers. The business simply doesn't care about them.
I have not used the service since I've filed my complaint. I don't plan to use it in the future, so please refund me my prorated amount and cancel my service immediately.
Thank you.
unable to complete mandatory check-in at the theater twice due to sinemia's technical Issues. I was charged for misuse, and can't use account
The last 2 times I purchased tickets through sinemia I was unable to check in to sinemia once at the theater. The first time was January 5 at 1:10, when I saw "The Mule" at The Auburn Movieplex and the second was January 17 at 12:00, whe I saw "The Upside" at Destiny USA. The first time the check in screen kept looping and wouldn't load. I showed the ticket taker and she let me into the movie. The second time the notifications were sent to my iPad instead of my phone, which was what I had with me. I couldn't get to the check in screen at the theater because the prompt was home on my iPad. I tried to explain this multiple times to sinemia support but they keep sending me the same message (about their policies) and are accusing me of misuse. They have locked my account until I pay for this "misuse" and won't answer me when I keep telling them it wasn't my fault that I couldn't check in. There are no phone numbers, or any other way to contact support other than by email, which has failed to resolve the situation.
I want the misuse charge to be waived and my account to be usable again. I want Sinemia to make a provision for this situation in the futurewhen I'm at the theater and can't check in due to technical glitches, I should not be penalized for that. I resent being accused of fraud, which is essentially what they are doing.
Hi, as stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let our support know so that we *** provide assistance.
We have also enabled personal Cardless for your account. From now on, you will now receive a single cardless information, generated only for your use. This will make purchasing your advance tickets easier. This new feature does not only make the ticket purchases much more easier, but you will now also be able to use the same saved card for advance tickets as well. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
Sinemia said they will refund my $395.88 and activate my account if I close the dispute case I opened with my bank. I did and they never did.
On Oct 19, 2018 I agreed to purchase a yearly subscription with Sinemia ($119.88)through their website. About a couple days to a week later I was sitting at the parking lot of the movie theater and downloaded the app. Upon downloading the app it was downloading very slow took (10mins to download). Than when trying to login to the Sinemia app it was loading really slow, I had to reboot the app a couple times because it wouldn't get through the login page. I tried multiple times and than once I finally got through to selecting a movie I wanted to see which I typed in the time and date of the movie I wanted to watch in the app, it kept giving me a pop up on the Sinemia app, that I didn't have a movie subscription in order to see this movie. I was confused because I purchased a yearly subscription. Before contacting them I tried to uninstall and reinstall the app because maybe it was a glitch on the app itself or the movie pass was not activated yet since it was my first time using the app and purchasing a ticket. That didn't work, I kept getting the same error pop up message on the app. As I was sitting at the parking lot I decided to go ahead and purchase another yearly subscription thinking maybe they didn't even receive my payment in the first place and this would activate my account. So I entered my credit card number and when it was loading, it took around 3 minutes on the app for my payment to go through. Again and I didn't want to close the app or restart it just in case it would cause problems with my payment. This time my card was charged 3 more times on top of that 1 charge that was for the yearly subscription I agreed on. I found this out by checking my bank statement and seeing that I was charged $395.88 in total as a one time charge. Their is no reason on my end to add on 3 more years of subscription to watch movies as I only pay by yearly since I don't work and I'm a student in college and have no source of income. I emailed Sinemia support and they never gotten back to my original message.
I decided to call my bank and open a dispute case for the $395.88 charge. Instead of waiting on the response of Sinemia through email because it's been about one week and I've read a lot of peoples reviews about Sinemia stating they where having trouble getting a hold of Sinemia customer support. My bank was able to reverse the charges. I thought this situation was over however, more than 2 months have passed and the $395.88 is charged back on my credit card. I contacted my bank and they said Sinemia said it was a legitimate purchase. At this point Sinemia has never responded to my original message I sent them over 2 months ago and at this point of time I get a message from Sinemia that they suspended my account because I did a charge back for the $395.88. I was confused because my bank billed me for the $395.88 again and than I get an email from Sinemia that stated I did a charge back of $395.88 and they would suspend my account from purchasing movie tickets. Which I did try to, but Sinemia has taken it back, so technically they charged me $395.88. and I'm not able to use their service which I originally payed $119.88 for the yearly subscription that I cannot use (they don't acknowledge the $119.88) until I send them evidence of my bank statement on twitter and that's when they tell me they will fix the situation by refunding me the $395.88 and activating my account. However, in order for them to do this they need me to close the dispute case for the $395.88 and send them a letter of withdrawal from my bank. I agreed and closed the dispute case with my bank and sent them the letter. After that I haven't heard back from them and now I cannot open another dispute case with my bank after they agreed on fixing the situation.
I can provide evidence of all conversation with Sinemia if needed
thank you
I'm seeking $395.88 refunded back to the credit card that was used and for them to activate my Sinemia account so I can use their service since I also payed $119.88 on top of the $395.88. If they don't activate my account I would also like a refund in the amount of $119.88 in total would be $515.76 if they don't want to activate my account because I payed for a yearly service that I cannot use. They have never acknowledged the $119.88 until I showed them proof and still haven't fixed any part of our agreement.
Hi, upon reviewing your accounts we see that you have purchased 3 Sinemia annual plan for 2 different Sinemia accounts. Upon you provided the conclusion letter of your bank's final decision regarding your dispute's resolution, our finance has approved that your bank has decided in our favor.
Despited the fact that, we will be cancelling the plan for *** and refunding the payment as of $395.88 to the original payment method. We have also activated this account so that this user may login and purchase ticket with the existing Sinemia plan of 3 movie days.
We also see that the user is out of device change right so that we have added +1 extra device change right so that you may login. Please note that you may be logged in one device at the same time and can use the same device for your membership since the device changing is a violation of our terms and conditions.
Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because they will refund the $395.88 and activate the sinemia account that I payed around another $119 for. Will be waiting for the refund. Thank you
I pay (auto deducted) for services on a monthly bases however the services are not provided as expected.
FYI, I have reached out to the business numerous times and receive no response. They do not have a phone number and never respond to emails to their customer support. In summary, I am charged a monthly fee which allows me 3 free movie/theater visits a month. For the past 10 months, they have consistent problems with their service and/or app and I am unable to use any of their services. However, they continue to charge their monthly fee, do not provide the service, and do not respond to request to resolve the issue.
I would like to be reimbursed for every month that i was not able to use their service (due to their issues).
Hi, upon reviewing your account which was purchased on 25th of November, 2018, we see that you have already purchased a ticket on 1st of February.
Please be noted that Sinemia is non-refundable service as stated in the terms and conditions.
We also see that you are a 4 months old user and since you have not used your first month of your membership, we have restored to you a +1 extra month of Sinemia as a gesture of goodwill.
Our support will contacting you about the issue to provide further assistance. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchased my initial membership on 9/11/2018. And opt to switch to a cheaper plan in Nov 2018 as I was not successfully able to see movies for most of the time I have had the membership. Since purchasing membership, I attempted to got to the movies multiple times every month and app issues prevented me from using the service I purchased. In summary, I have paid for 15 movies and probably been able to only use 2 or 3 of those at the most, though i've tried to use all 15 and not permitted due to issues with your system. Please explain how you can resolve the issue where the purchase agreement/membership indicates that you provide 3 movies per month, charge me for those 3 movies every month, but not allow me to actually use/go to 3 movies due to system issues. I paid every month but you did not deliver the service that I paid for. I felt lucky that I was actually able to go to the movies on Feb 1st but not feeling confident that my issues will not continue. My first membership cost approx $61 and I was able to use the service once or twice (maybe). That is my main issue...being charged for a service that you do not deliver.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.sinemia.com/terms for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.sinemia.com/member
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not ask for my service to be cancelled. I asked for how you will handle the months and months that I was not able to use the service but still charged. I have noticed that since I contacted Revdex.com I have not had any issues with using the service...but that is as of February and I have had this service since September of last year. So the question is, how to you help customers who paid for several months of service but was not able to see the 3 movies as agreed in the contract?