Sinemia

Sinemia want to charge me a misuse fee and has my account locked when their system literally would not let me check in for a movie.
I went to check into a movie, Dragon Ball Super, at Century 16, 2:45PM 1/20/2019 in Mountain View, CA. Sinemia's system literally would not let me check in for this movie. I am now being charged a misuse fee and my account is locked. I documented the whole process because this is not the first time this has happened. I would cancel this service if I could but I paid for a year in advance. The fine print says it is not refundable. I'll admit that I am half at fault here. Their system takes about 8min to check in and they have multiple check in screens. Their first screen says check in. When you do it loads for about 8 min. At this point I assumed I was being checked it and left it to load. The first misuse fee was for the movie 'Glass' I saw at the ICON theater in Mountain View on Jan. 17th 7pm. Apparently after the 8min another check in another screen pops up. At this point I thought I had checked into Glass. If you don't click the 2nd check in screen it's a fail. I was able to get another ticket on the service before it noticed failed check in. because of the first failed check in I was locked out to of checking for the 2nd movie. I will gladly pay the first fee but not the second. I have provided Sinemia with ticket stubs and pictures but I am being ignored.

The service I was charged for has failed to work on 5 separate occasions and the company refuses to answer customer service emails. It's fraud.
I have been trying to use Sinemia for months....it never works (on 5 separate occasions it's been declined),I have paid for a membership AND a $15 physical card. With each failed attempt mouse the service, I would email their customer service email (there is no number to call), and only got a reply once to say "We're sorry" with no attempt to return my money or solve the issue. Going onto their facebook wall, I saw tons of comments from similarly dissatisfied customers who also complained of no one returning customer service emails. I want my money back...I paid for a service that never works as it was advertised, this company just took my money and now refuses to handle their tech issues, return customer emails, or refund my money. It's a scam, they're taking money without providing a working service, and I'm sick of it. I don't care what their "refund policy is....you can't advertise a service, have it never work, and then ignore customers when they complain. Sinemia has already faced legal action about their third party vendor practice and refusing to allow physical cards, now they're just ripping off customers without any intention of providing the service they claim to.

Company changes fees and forces payments for errors in their own software.
The company has added fees without warning in the past 6 months. The company removed access to physical debit cards, then a few months later offered them again but charged for them. The company uses software for ticket purchase purposes, and the software requires you to check in at the theater when you are seeing a movie. Sometimes the software does not allow you to check in, despite multiple attempts. Now they are charging me $10.95 for failing to check in when it was there software that failed, and I immediately emailed them when the failure happened. They ignore the majority of my emails to their support department, no replies. They have locked out my access to my year paid account, so I can no longer purchase tickets with the paid access I paid 4 months ago. They have also altered the date structure by which a premium movie can be seen, instead of one premium movie per month, each premium movie can only be seen one month after the last premium movie, which is different than once per month.

After selling me a membership, my account was locked for their not upfront fee disclosures, and they want more fees to unlock it
After using Sinemia app to activate your card for use, you have to check on on the app. You cannot just load the app and check in. You have to wait until they send you an app notification to do so. By the time they sent me this notification the movie had started, and being a long movie, by the time it let out my window of time to check in had expired. So my account was locked until I pay additional fees to unlock it. This is very deceptive. If they really cared about checking in, they would just allow you to check in on the app when you are at the theatre anytime you load the app, not wait until they send you a notification knowing that most people have silenced their cell phones and have them put away.

Product is not usable and designed not to work
I tried to use the online movie it did not work. Product is not user friendly and they add fees on top of what is intially paid.

I signed up for there service it October and followed their instructions directly to check in. They stated I did not sign it and charged me $14.75
I contacted the company and they failed to acknowledge the issue. They stated I should have documented the check ins before I knew there was an issue (usually noted 24 hours after the movie).

Didn't use their service, they didn't send me a card, they charged me $215.88 on my citi costco visa card. Canceled my membership in less than 30 days
Didn't use their service, they didn't send me a card, they charged me $215.88 on my citi costco visa card. Canceled my membership in less than 30 days.

Purchased service on 1/14/19
Canceled service on 2/3/19
Paid with my Citi Costco Visa Credit Card

Sinemia has a policy of customers checking in online inside the theater even when there is no phone service available.
I went to a movie using sinemia account on Feb 1, 2019. There was a storm and wireless service was impossible to connect with. Repeated attempts using my phone failed. I used the account to watch the movie. Only part not accomplished was the phone check in because of poor service due to weather. Sinemia is holding my account from being used and forcing me to pay for the movies I saw yesterday. I am on a 3-movie for a family of 4 plan and it was my third movie this month. I emailed them to explain my concerns regarding wireless service and they refused to consider the situation and will not let me use the service.

This business seems fraudulent. The service and process of use is convoluted, and flawed. Does not work and customer service does nothing to resolve.
I purchased this for my parents as a Christmas gift. Two memberships for 3 unlimited movies monthly. It took over two weeks for the membership to be activated (this is not communicated upfront). Once activated the process to which a user needs to follow to purchase / redeem a ticket already included in the membership is incredibly lengthy and convoluted (not communicated upfront), it worked for my parents the first time but it hasn't worked since then it has not worked even though steps have been replicated. We contacted the separate ticket issuing company and they said this is a constant issue with Sinemia. On top of this service being flawed, we have contacted customer service several times and only received a response as today stating correct steps were not followed on our part which doesn't make sense because the same steps have been used and while it has now failed several times, it did work the first time. There's no number to call or person to discuss with, just an email stating they're closing your ticket. Lastly, there are a number of hidden / additional fees charged (not communicated upfront). It's a fraudulent business, ripoff, waste of time, flawed and irresponsible.

The service is not as described and does not provide the service as agreed to when signed up for the service.
My son purchased a 3 month plan for me for Christmas. I decided I wanted the plan for a year and would pay for the other 9 months and we would switch the bill to my credit card after the first three months. The first month that I used Sinemia was in January 2019. The first time I used it was somewhat involved but it worked. I was charged a fee of $1.85 for using the online ticketing. That was not something that is posted on the website, or maybe it is hidden somewhere. I decided to order the physical credit card so I would not have to pay the fee, but was told it would take up to 30 days to receive the card and it would cost $14.95 for the card. I had no idea these fees would be involved after I had paid the monthly fee. I started getting small unauthorized amounts deducted from my account in the amount of $0.51 three times, and then $0.01 three times. I tried to contact Sinemia and all they have is an email address. I was told that I would have to send them a copy of my bank statement for a refund and the refund would be issued in a week. I would have to send them a copy every month as they know this is something that keeps happening. Then there was another unauthorized deduction of $0.20. I have not received a refund as of this date for the
I purchased another ticket and was charged the $1.85 again. When I was in the theater I could not check in to the movie as the Sinemia app said I was not close enough to the movie. I left the theater while in the movie to try to check in and emailed Sinemia during the movie telling them I could not check in. They didn't respond until afterwards and the movie had been ruined for me. I also received an email that if it happened again I would be charged another fee. I tried the next day for four hours to purchase a movie ticket. Sinemia said there was no problem with the online credit card they issued, but it would not work with Fandango or AMC. I was on the phone with both Fandango and AMC for hours trying to get it to work. They said the card was denied. I finally just paid for the movie. Another time I had the same issue with Sinemia and went through the same process. I finally just didn't go to the movie. I emailed Sinemia that it was just too much trouble and too costly and their service just didn't work. I wanted to cancel their service. Their response was this: "Unfortunately, Sinemia plans are non-refundable or non-transferable as it is stated in the Terms & Conditions. If you want, you can cancel your subscription in your Sinemia Membership page but a cancelletion doesn't start the refund progress. However, you can use your movie days and membership privileges until the last day of the plan."
I do not want either myself or my son to be stuck paying for a year for a service that does not provide as promised. I cannot use this service as it will not pay. I was not aware of, and the website does not state, that there will be more fees associated with this service upon paying the monthly fee.
Please just cancel this and stop taking money from us without providing a service. I do not have hours to email back and forth and stay on the phone to purchase a movie ticket. This is supposed to be for entertainment, it's not supposed to be work. I pay for a service, not for me to be hassled to see a movie.

Buyer beware on Sinemia. I bought a membership to Sinemia, with the cardless option. On my first use, I could not check-in with their app, so Sinemia charged me a misuse fee, which was the full cost of the tickets. The support team was no help.

I would give zero stars if the system allowed this.Poor customer service and not customer friendly. They never fixed application bug issues in time, responding to our concerns immediately due to which I lost two movie option last month. This month the moment I forgot check-in option they immediately locked my account and looking for misuse payment instead of actually fixing buggy app or improving their services. I have email them 5 times to try to pay for the error or for them to fix it and unlock my account but all u get is a junk email from a computer. There should have been way to capture mobile location details during movie time instead of pushing us for manual check-in.. Customer is paying for lack of services from Sinemia and doesn't give any reason to continue with them even They will not respond to emails or direct messages or anyone to call. I've paid for a year in advance and also recently purchased the physical debit card to use at the box office after paying already 250 plus for the whole year. I have no recourse because they will not help. So it looks like I just blew that year subscription fee because I'm paying for my movies out of pocket! I need help or a customer service person to respond. This company has not be great!

Service not working and unresponsive customer service.
I bought the Sinemia service a couple of months ago, and I noticed that the amount that I paid is higher than the amount that was offered to me initially. I support email twice and nobody has responded. I paid extra to get a physical card and yesterday I had to pay the service to a movie theater out of pocket since the service stopped working for me. I called and left a voice mail, and also another email, and nobody has responded either.

I REQUEST THAT SINEMIA FIXES, NOT CHEATS ITS CUSTOMERS. I DEMAND THAT MY ACCOUNT IS UNBLOCKED WITH AN UNJUST 15 DOLLARS FEE - REMOVE.
SINCE JOINING SINEMIA, NOV. 27 2018 (ACTIVATION), I'VE ONLY BEEN ABLE TO SEE 2 FILMS. AFTER THAT, I'VE BEEN CHARGED 15 DOLLARS FOR AN UNKNOWN COST. I HAD MY ACCOUNT BLOCKED.
THERE IS NO APPARENT RESON FOR THIS. PREVIOUSLY, I SELECTED THE FILM, TIME, AND PLACE. PROBLEM OCCURS WHEN THE FILM IS NO LONGER OPEN IN THE THEATER, OR THE FILM CANNOT BE CANCELED.
THERE IS NO MEANS TO CONTACT SINEMIA, OR TO CHANGE TIME OR PLACE.
IF THE THEATER DOES NOT RECIEVE THE DEBT (CREDIT TO CHARGE) FOR THE FILM THERE AND THEN, THEY ASK FOR ANOTHER PERSON. THIS OCCURRED PREVIOUS, IN WHICH I HAD TO COVER THE COST ON MY OWN DEBIT CARD.
NOW, I AM BEING CHARGED FOR AN UNKOWN REASON, AND AS A MEBER, WHO PAID FOR THE WHOLE YEAR, AND WHO HAS ONLY BEEN ABLE TO SEE 2 FILMS, I FEEL THAT IT IS UNJUST.
iF THE APP SINEMIA PERMITS FOR THE SELECTION OF THE DATE AND TIME. BUT THE APP ATOM DOES NOT RECOGNIZE THE APP OR DEBIT, THEN I HAVE TO PAY. AND THEN, LATER OF THE DAY, I AM BEING ASKED TO PAY 14.50 FOR A FEE. IT IS ABSURD AND UNJUST. AND REQUIRES AN UPDATE TO THEIR SYSTEM.
O COVER THE

App did not work in theater; now Sinemia is trying to charge me for the movie ticket
I am immediately going to Revdex.com.org because Sinemia has NEVER responded to a single email, to which I've sent at least 10 emails since Sept. '18.

Your app did not work today at the theater. I was not about to leave the theater to go all the way outside to see if it would work. I tried to check in after the movie outside after restarting the app, but it was outside the window where I could check in. (Why *** you check in two hours early but NOT more than two hours after the start time... when most films with previews run OVER two hours?).

Meanwhile, my wife (***, ***@aol.com) was able to check in just fine. So it's something with the version of the app that I have.

Now, I emailed customer service twice, once to let them know it was not letting me check in, and the second time to send images of the ticket stub and receipt from the theater. After this, I received a form email telling me that I have to pay for the ticket if I want to unfreeze my account.

Besides the fact that it's Sinemia's error, this policy makes NO sense for someone who goes to the theater to purchase a ticket. Why would I have to "check in" when you know that I purchased a ticket AT THE THEATER? How else would I purchase a ticket at the theater? Checking in doesn't prove that anyone's seen the movie, does it? It seems like a legacy policy for online purchases, where it makes sense to confirm that people are actually seeing the movie.

So, at any rate, I cannot complete the terms of service if your app is not working. It's that simple. It happened once before. I emailed, and no response. Now, I'm locked out. I've provided the ticket stub and receipt from the theater to your customer service. There's no way to upload them here, but I'd be happy to provide them to you. Please reactivate my account post haste.

Everything about this is an inconvenience. But not having any sort of working customer service is unacceptable. I have contacted Revdex.com.org on the same day this all happened because I KNOW your customer service will never respond to me.

I payed Sinemia for a 1yr subscription in November & have been unsuccessful using it over repeated attempts. I need a full refund. Sinemia is no help.
I bought the subscription in Early November and tried to use it several times with no success. I've contacted Sinemia for a full refund several times and they will not process my refund. I am exhausted. Thank you

Collected my money and then cancelled my service without a refund
I paid ahead for 1 year of service and have had multiple issues with their app, which I have complained to them about, and even filed a previous complaint with the Revdex.com. So there is quite a bit of documentation that I was having issues with their product. Only recently they started offering a physical debit card for their service which has actually been working quite well for me and I thought mot of my headaches were over, but then they cancelled my subscription on January 27th, 2019 claiming that I had seen the same movie too many times. I tried to explain to them that I never did that, and tried to point them to my previous complaints about the app where I was not able to checkin and would have clicked on the same movie multiple times in an effort to check-in. They should have documented complaints from me via email at ***@sinemia.com, direct messaged on twitter, and the Revdex.com. These are complaints from several months ago during the same time they are complaining about me seeing the same movie too many times. I think Sinemia realizes they had some issues with their service for sometime and things have been much better lately. I am just very frustrated that I finally was able to use the service and now I feel like they stole my money and I have no recourse. Please either reinstate my service so I can keep using it, or refund my money for the remainder of the months on my yearly contract.

Unexpected additional fees. No way to contact them (they do not respond to their website contact form inquiries). No way to remove credit card info from account. Super shady! STAY AWAY!

I was fraudulent charged $89 on top of my 29.99 monthly plan. I was told by sinemia that it would be refunded. 1/14/19
On January 14th 2019 I was charged twice For my account The charges were for $29.99 and $89.99.
I had contacted sinema and was told I would be refunded the $89. As the refund never came through I did a reverse payment through my bank. Today I received an email stating the my account has been frozen and even though I've already made and have been charged my payment for the month. I was then told by the representative that they would refund me if I cancel the charge back and that the re fun was never Started. I was then told my account may be locked up to 2 months and that if I wanted my refund and my account active that I have to cancel my complaint with the bank.So not only was money fraudulently taken from my account but now they refuse to let me use the service I am all paid up for.

Abusive levels of hidden fees, excess fees, and poor service.
I have had nothing but issues with this service since I signed up with them several months ago. To begin with, there was never any advertisement of the fact that members had to bay "Online Convenience fees" for purchasing tickets using the only available method - online via ticket retailers such as Fandango, using the "online membership card" that we had to pay an additional fee to sign up for. These fees basically double the cost of having the service.

The service also requires a "check in" when at the movie theatre, which - despite having a multitude of problems completing because of limitless problems with their low-grade app, has now restricted my account from being used. I still supposedly have 2/3 of my remaining usage for the month available, however now - unless I pay a $38 ransom (my monthly charge is only $30) - I won't be able to use the service that I already paid for.

I reached out to customer service, and they were less than helpful. They told me that I have completed the "check in" process for only half of the movies I have seen - which is not true, although with the number of glitches in their app, who knows how many times that process successfully completed itself - and that is why they are charging me this fee.

I will definitely be canceling my service, and advising other to not sign up with them. Hopefully this Revdex.com report will affect some change in their organization for future customers.