Sinemia

Misuse fees being charged when there was none.
I tried to book tickets and to my surprise my app was disabled. When I looked into it, they claim I had not checked in at the theater and hence disabled it. They want a hefty misuse fee now to reenable the app. I checked in as soon as entered the theater using their app which is clearly buggy. Now they claim I have misused and have disabled my app. They continue to charge me my subscription but wont let me use the app till I have paid the hefty misuse fee. Fraudulent and Extortion. On top of that the customer service is pathetic. No response on weekends when most people are planning to go to the movies.

Failed to provide services purchased. Purchases are overcharged as the payments are being sent out of the country. They have refused to respond
Sinemia has failed to provide services that were purchased. I've been charged multiple times for services that have not been rendered. Purchases are overcharged as the payments are being sent out of the country without notice that payments have international charges. I have reached out multiple times to contact the company and they have failed or possibly refused to respond.

If I could choose less than one star, I would. This company is a complete scam and has a ton of hidden fees. If you sign up, know that you will end up spending a lot more and won't get what you thought you were buying!

service concerns, customer service issues, no resolution to issues/errors and not allowing to either cancelling membership
I *** chosen MONTHLY plan when I subscribed for the monthly membership.

However, instead of monthly membership they charged $ 119.88 for ANNUL membership on 10/11/2018 from COSTCO ANYWHERE VISA card ending *** . I did send and an email about the reason for annual membership charge but no response. I think its still fine to continue with annual membership and tried to watch movies(plan allows allows to watch 3 movies per month.)

Service concerns - As promised Sinemia suppose to allow customers to buy 3 movie tickets per month, which DOES NOT allow me to buy tickets as I always get an error while buying ticket.

Customer service issues - Very unprofessional customer service. I sent few emails with the ERRORS getting and either NO response or help to resolve issues and I have all the email correspondence with me. Most of the times its one way communication from my side. Hence not able to watch/buy tickets using Sinemia.

NO HELP to issues/errors - As mentioned above till now they have not resolved my errors while purchasing tickets. I have the screenshots of errors from Sienemia app. I contacted them few times but very poor response and support.

Cancelling membership -I requested/contacted them to get my membership cancelled but NOT DONE YET. in one email, they asked to cancel subsription from Sinemia mobile app and which DOES NOT allow me to CANCEL. I finally sent an email asking them to cancel and refund $119.88 annual charges. NO RESPONSE REGARDING CANCELLATION FROM SINEMIA.

This frustrated me and its been the case for the past 3 months since I bought the subscription and NOT HAPPY either with subscription or service from Sinemia. I HAVE EMAILS CORRESPONDENCE THAT COVERS ALL THE ABOVE POINTS WITH SINEMIA CUSTOMER SERVICE.

Hence requesting to kindly looking into the issue and help resolving issue.

join sinemia and they wont answer my emails
I jined Sinemia in early January and I havent been able to use my app and they wont respond to emails. the phone number is constanty busy. I just want a refind

extremely poor customer service. Tried to cancel the service but the company refused to honor it.
App keeps on crashing, can't check in at the theater, then they charge you a misuse fee and suspend your account so that you can't use your monthly subscription until you've paid the fee even though it is not your fault. So technically you're giving them money monthly for free. Have contacted them and they don't respond promptly or they copy and paste generic messages that don't resolve the issue. Fraudulent practices. avoid at all costs.

I purchased a membership for myself and a gift membership. The gift has not been activated.
I purchased the membership on 12/21/2018. The gift was to be activated and the recipient informed within two weeks. To date, there has been no contact with the gift recipient and Sinemia. My last contact with sinemia was 1/23/2019 through the website's customer service portal, for which I received a notification of receipt.

Not getting any answers back, my physical card will not work as I have registered it and my advance option, does not work either. I can't use my accou
Hello,
I have been a member of Sinemia since July 2018 and since then, I have had a several problems with them over the course of time. When I was first a customer, they would communicate back every time if I had an issue or a question but after September 2018, any email I sent to them would go unanswered. Not a single reply back and the same with their phone number, they tell you to email customer support on their voicemail.
As a Sinemia member I have an unlimited 30 movies a month membership which began as 3 movies a month but when they introduced their 30 movies a month, I immediately moved over when they gave me a refund from the one year membership of 3 movies a month so I could start with their 30 movies a month plan. They were fine at that point but if I had any questions after they moved their plans, I never got any responses back from their customer support.
When I signed on I was paying a convenience fee not by them but by their limited platforms who they would allow to purchase movie tickets an advance from (I had asked them why isn't there more theaters in the system of the only companies that would accept Sinemia as they replied they were going to put those theaters I requested on their system but they never did). I was not happy that I had to purchase my tickets from companies changing addition convenience fees from $1.35 to $1.70 for every movie (plus the driving distance of 28 miles to drive to another theater) of wear & tear plus gas on my vehicle plus the convenience fees of $1.35 to $1.70 plus the processing fees of $1.80 per ticket. They did not start with a processing fee when I was a member but somehow they added the additional processing fees in October 2018 as I was not informed by them other than my credit card statement but so, I had to search online which I came accoss forum sites of people complaining of their processing fees.I was not alone on my anger of a convenience fees and processing fees per ticket but if Sinemia stated they have to pay the cost for processing fees as they cannot afford to take those cost yet they reduced their 30 movies a month plans from $29.99 to $23.99 a month so I am baffled why did they lower the cost but they complained they were billing customers for processing fees. Doesn't make cents.

However my bigger concern is the problem I have now as of back in November, Sinemia announced they were going back to the option to have physical debit cards instead of the only online advanced ticket option. As a new member, I originally wanted the physical card in July 2018 but I never got it but when they announced it again; I was egger to get their card for additional $14.95 which I paid the fee and waited 2.5 weeks to get it. When I got the card, I read the instructions and I tried to set a movie which it did not work. I went over and over the card correctly, even went to the movie theater, nothing worked out. I tried the next day, same thing and had the same problem. Not only would the physical card would not work, I couldn't and still cannot use even the advance ticket option either. So I have for 6 weeks I have not been able to seeing any movies at all, none. I paid Sinemia upfront $359.88 for my annual membership and already I have lost 6 weeks of movies (which they should refund me that because it is their error) but more so, I emailed them over and over, not a single word of support at all; I called and left message after message, nothing.

Every time I try to set a movie whether it's Sinemia's physical card or Sinemia's advanced option, I get the same message over and over what it says below.
"Your plan's advance ticketing/ checking-in feature has been restricted due to the outstanding misuse fee and this period will not be added back to your plan's duration. You may continue creating advance tickets and checking-in at the theaters once the fee payment is complete."

I don't understand, I have never misused my card or my Sinemia account as I have never been able to use th

The Sinemia app and debit card do not work most of the time, it is a very complex process to use their service, and they charge improper fees
I purchased the Sinemia movie pass 2-3 months ago online and paid for a full year's service. I have tried to use the movie app 6 times. It did not work 4 of those times, and I had to pay for the movie out of pocket. Their process for getting a movie ticket is very complex to follow. A search of online complaints reveals A LOT of people have the same issue. After not being successful using the app, I ordered a debit card from them for an additional $15 charge. It seemed easier to use, but still has a lot of issues. Often, I can't get the process to work so I have money put onto my debit card like the service is supposed to provide. It seems I get error messages or can't log on to check in to a movie as required. In the several times I have tried to use it, it has only worked once where I actually got my movie paid for. But then I couldn't log on to check in and got charged $7 for not checking in. I feel the whole process is meant to be complex and difficult to use so they can charge me additional fees. I do not have the dates I tried to use their service. I only know their service does not provide what they promised. I am an intelligent person and have never had issues with a service like this in the past. Sinemia is supposed to allow me to see three movies per month. I don't know why they can't just put money on my debit card when I request it, instead of making the process so difficult. I do not want a refund for the times in the past that the app did not work. However, I tried to use their service tonight and it did not work. I had to pay for the movie out of pocket because my card was declined at the theater. Then, when I got home, I had received an email from them telling me I didn't check in as required. I sent them emails requesting a refund for my out of pocket cost and for them to remove the charge for my failing to check in. If they do not resolve this issue and simplify the purchasing process, I would like my entire yearly subscription refunded to me because they have continually failed to live up to their promised service.

Wish they had negative star ratings would have selected that instead of 1 Star! Bought a one year membership for 2 movies per month for 2 persons each. Got no physical card, heard nothing from them after trying to reach them for wexeks. Somehow, I was able to begin using their careless service after several weeks. Then came the unauthorized charges/fees each time after purchasing EACH ticket on Fandango. Other than the unannounced fees and no physical cards, I did not have other issues with getting my tickets.
When Facebook began to wave the fees for Fandango, I decided that I needed to upp my 2 tickets per month to 3 each (for 2 persons) after seeing their deals and since I was already using their service and was going to the movies more often then 2x per month. However, after purchasing the plan and reading the purchase details, they had auto-renewed/extended my yearly membership (which I still had > 6 months left to go) to another year instead of moving me to a 3 tickets per month (for 2 persons) plan. After sending them multiple emails that that wasn't what I wanted, I called my Credit Card company to dispute the charges(stop payment) until I could resolve the matter with them. To this day, there's been no contact from them and they've locked my account since. Even after my credit card company (it still stuns me as to why they've sided with Sinemia), closed the dispute, my account is still locked and they have my $251.95 (plus what I haven't been able to use from my first membership)! Their customer service sucks bad! This has been ongoing since last year. They only emailed me once to say that they received a dispute from my credit card company, the payment was stopped, and they were locking my account until it was resolved(my card company says they resolved the matter in mid January 2019, but my account is still locked to this date). I emailed them back to call me then, and even sent them my email and phone number, but have not heard anything since.
If I'd already fully paid a yearly membership, why was my account locked for what I had left to use? I'm very disappointed in sinemia and their service. I was looking for a better alternative to Movie Pass *** they stopped offering movies to their customers. I wish I'd never heard of Sinemia.

Suspended account based on paying a ransom fee they are demanding to have service restored.
Customer as of 9/2018 and was promised a mastercard/visa for purchases at the point of sale/counter. This was to be included as a transaction and payment method included in the existing price as agreed. I was told it could take up to 6 weeks for the card to arrive. It never did and the online screen form for customer service that I completed twice after the 6 weeks was never followed-up on; neither did I get a copy at any time of what I submitted. Used the cardless option that I was told was an alternative and wasn't charged any additional fees. After the 6 week period, suddenly fees were being levied against the credit card I had never authorized them to keep on file. Fees based on using the cardless purchase option and levied each time I watched a movie. Keep in mind I have, as of today's date about 5 months later, still not received a card so they breached their own terms of service. I than began receiving thinly veiled threats of discontinued service and or cancellation if I continued to use the cardless option and didn't follow an unknown process of checking in at the theater. At the point of the ticket purchase with the theater rep in front of me processing the transaction and a receipt issued, Sinemia is obviously well aware that I and only me purchased the ticket since I am doing it simultaneously through the app on my phone. Clicked through the various required screens and saw myself as completed on the process. However, as I mentioned above I would than get a follow-up obnoxious email stating I was not only not following the terms of service but was belligerently abusing their service and could only get my account re-instated if I paid an additional extortion fee.

Customer service non existent... unable to use product... overcharged because of failed product
I have purchased the physicall card from the company for 14.99. I have not been able to use the card since I received it. I have been attempting to contact the company via email and facebook since Dec 19 as I was questioning the additional fees that I did not want to pay for using the advance ticket service. I was unable to cancel the ticket on the app sinemia produces. Why is that my fault that your product is faulty? On Jan 20th, after writing again via email, I have a response from sinemia saying I have a misuse fee... They give me no way of fixing the problem. I ask them for a way to fix the issue and I get another email on how the service works, and also telling me that my account is still active. But I cannot use the service or the 14.99 card I purchased. I also repeated that this misuse fee was not my fault, being held up for something I didnt get to use is not right. I have had no response in a week now

Service is to pay for tickets; company's service did not work properly, so I had to pay for my own. Company has service fees undisclosed at signup.
I initially contacted Sinemia on January 11, reporting issues of the Sinemia service incorrectly saying I had not checked in, as well as the transaction not being accepted (on Sinemia's end) at a theater where it had previously been used. Because the service did not allow me to purchase the tickets, I was charged $21 of my own money. On top of that, the hidden service fees (not processing fees) of $3.60 per transaction that occur each time I use the service was not part of the sign-up documents and information, and it is unfair business practice to charge that service fee after the fact. ***, their customer service representative, attempted to explain the missed check-in email (as though it was my fault, when the app told me I checked in but I received an email that said I hadn't), but completely ignoring my other concerns. Upon emailing again on January 15, I received no response whatsoever. I am not receiving the service I signed up for, I have not received satisfactory customer service, and I would like the situation to be remedied. I paid $95.88 to receive the service that was promised, with no extra fees. That was on 9/1/2018. On 12/1/2018, I was charged a processing fee for my tickets. There are also undisclosed service fees separate from the processing fees. Sinemia suggests that you can avoid service or processing fees by paying $15 to have a physical card sent to you. Sinemia advertised a physical card at the time of purchase (9/1), and that card was free. Upon signing up, I was unable to request a card and did not receive a card. I sent Sinemia an email regarding this in September, but again received no contact.
My last two messages, on January 11 and January 23, have not received responses.

Sinemia overcharged me and refused to issue refund. After I placed dispute, they cancelled my membership and they kept still my money.
On January 1, 2019 I was charged by Sinemia $52.99 with overcharges of $35. My monthly plan is $17.99 per month and my membership started August of 2018. I tried to contact Sinemia via email and their twitter but they won't budge so I disputed the $35 last January 3, 2019 on my Amex account. When they became aware of my dispute with Amex they suspended my Sinemia membership and they told me that I have to withdraw my dispute so they can reactivate my membership and refund the $35 overcharges. I spoke with Amex representative to cancel the dispute on January 15, 2019 and it was withdrawn. Unfortunately, even after I followed Sinemia's request to withdraw the dispute against their unjust overcharges, they still wouldn't refund nor reactivate my account. I tried to contact Sinemia but they won't budge again this time. So after all the trouble, they still have my $52.99 that includes the overcharges of $35 and the $17.99 monthly fee for this month of January while I couldn't able to use the service since they disactivated my membership account.

I followed the check-in procedures, but a charge has been placed against my account and it is now unusable.
In December 2018 I went to a movie using my Sinemia membership. I checked in using the Sinemia app when I was at the theatre. The next day I received an email saying that I did not check in. That same day, I sent an email saying that I checked in and asked if it was a mistake. I received a ticket number. I still have not received a reply to that ticket.

I was waiting to receive a reply, but the following month's tickets were about to expire. I went to a movie in January 2019 so that I wouldn't lose the benefit that I paid for. When I arrived at the theatre, I checked in using the Sinemia app (I received the notification that I needed to check in and I was taken to the screen where I indicated that I was at the theatre). I even went through all the tabs of my app to make sure that there was nothing else needed to be done. To be sure, I exited the app and went through the tabs again.

Now I have a charge against my account and my account is locked.

I have emailed Sinemia's customer service repeatedly but they have not addressed this problem, nor addressed how this could be fixed for future uses. I even provided a copy of the movie tickets and a screenshot of my location history. Most of the replies have either been automatic replies or instructions on how to pay for the charge.

I looked through the Google Play Store and the Revdex.com website and I found I am not the only one with check-in problems.

Thanks.

Refusal to refund for a service that I did not order
***,,

On November 3, 2018, I purchased the Sinemia movie plan, which is $29.99 month for 30 movies per month. That plan may be paid annually ($359.88) or paid monthly. If you pay monthly, then you are required to also pay an additional initiation fee of $29..99 at that time for the privilege of being charged monthly, instead of annually.

Sinemia then correctly charged me the monthly fee in December of $29.88.

But in January, they charged me the annual fee of $359.88 (twice). They then also charged me the monthly fee of $29.99.

They agree to refund the second annual fee of $359.88, but they won't fully refund both annual fees unless I agree to pay the full cost of the seven movies that I have seen so far in January.

So they are offering a refund of only $273 for one of the annual fees (and the full refund of $359.88 for the second annual fee) even though I did pay the $29.99 for the month of January.

***
XXX-XXX-XXXX

Unethical practice of locking out our service unless "fake" fine is paid
Our sons prepaid an annual subscription to use service provided by Sinemia so we could attend 1 movie per month as a couple. The cost is $8.99/month.

For two months in a row, Sinemia's process has fined us $21 for not checking in at the movie theater via their phone app. I paid the fine for the first month and paid special attention the next to make sure I checked in. I checked in but their system again charged the $21 fine and locked out our account for future access until its paid.

I've communicated with their customer service (email and twitter) 3 times today and they've only replied with generic "fine print" about checking-in.

PROBLEM DATE: 1/24/2019
PURCHASE DATE: 07/29/2018 (gift - started using 8/28/2019)
PAYMENT AMOUNT: $107.88
PAYMENT METHOD: debit card

Company will not acknowledge any customer service request including request for refunds
I purchased a Sinemia plan and when I was dissatisfied with the service after one use where I lost $42 on my transaction I tried contacting customer support, only to fill out a form multiple times on their site with no acknowledgment. I also did not receive a receipt for my purchase and was asked to provide the last four of my social security number.

Lack of customer service and application issues lead to inappropriate misuse fees.
On 12/29/2018 I went to the movie Instant Family. That day the app was down and I could not order tickets until the afternoon. I got the ticket ordered and went to the movie which started at 8:55pm. At around 8:45 pm while at the theater I used the app to check in and it was having problems again. I attempted to check in multiple times and at last it appeared to have worked. After the movie I was concerned it did not work so I emailed them with a picture of my ticket stub and the complaint that their app was not working appropriately and wanted to make sure the check in worked. I only go the auto reply saying they would look into it and shortly after I was assessed the misuse fee. I never received any additional information from Sinemia or responses. I have emailed them over 5 times now trying to resolve this with no issue. I refuse to pay the misuse fee due to their app being down and not allowing me to check in.

Sinemia is charging incorrect amounts to my card that exceed those agreed upon.
I've made several ticket purchases through your online which have been charged at amounts which exceed those described to me. For example, your ticket processing fee is described as $1.80 but you charge my card $1.90, sometimes $1.84. You are siphoning small amounts of cash off of my bill !! When I fill in the amount for "online convenience fees" and a merchant lists their fee as 1.50, I type into the sinemia app 1.50. Why, then, am I charged 51 cents three times? That's $1.53 not $1.50. You are illegally making charges that I HAVE NOT AUTHORIZED. If you say you charge $1.80 charge THAT amount. Not some arbitrary amount that allows you to siphon funds!!! It comes up as fraud on my bank, and that it is!!!