Sinemia

Signed up for a year subscription. They added a "convenience fee" after the fact and I'm paying for something I didn't originally agree to.
Sinemia allows subscribers to pay a yearly rate to see one movie each month at no additional cost. I am now being charged a $1.99 convenience fee now without notification. In Canada, we don't pay convenience fees for our tickets. Changing terms on annual subscribers without notice, documentation, or agreement is not acceptable.

Now instead of paying $59.88/year, I'm going to be paying $81.77, and that's not what I signed up for. If I was told in advance, I'd have no problems making a decision, but this isn't what our contract was when I paid for it.

From their own TOS:
*Any changes will take place at the end of the period for which fees have been paid, and will be introduced in the next billing cycle.

*You will be notified of any changes made to the terms of service prior to your next billing cycle. Sinemia will not make any changes to your plan mid-cycle, all changes will be in affect at the start of your next billing cycle.

Despite email after email they did not close account. They have double charged and fined me their mistakes. They continue to avoid the direct question
Their business is a movie ticket buying service that's paid monthly. You're supposed to get three tickets a month. That doesn't happen.
They approve a ticket purchase. When you get to the box office they do not accept the card and you have to buy the ticket yourself. Then when you charge them back they charge you a fine for doing so. They have double charged me. They have not provided the number of ticket purchases I paid for. They don't credit you for the problems you gave when you end paying out of pocket.
They avoid the direct questions in your email causing back and forth nonsense that never addresses the issue. Then they "end" the service request.
When you finally get a semi-direct response, they ask for bank statements etc. then nothing. Complete silence. So you start all over just to go through the same back and forth avoiding the issue.
I have all the emails, bank statements, out of pocket ticket sale receipts to prove everything.

Terms of service change without notification
I purchased an annual subscription to Sinemia on 31 August 2018. Sinemia is a movie theater ticket subscription company that charges a flat monthly fee for a designated number of movie tickets per month. When purchasing my subscription, Sinemia made it clear on their website, as well as in their terms of service, that they would not be charging any additional fees or making any amendments to my subscription without notifying me. Here is the relevant section of the terms as stated when I made the purchase:

4.3. Sinemia may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without prior notice. Sinemia reserves the right to change the rules of movie-going attendance and ticket availability to members at anytime. You will be notified of any changes made to the terms of service prior to your next billing cycle. Sinemia will not make any changes to your plan mid-cycle, all changes will be in affect at the start of your next billing cycle. The materials on the Site with respect to products and services may be out of date, and Sinemia makes no commitment to update the materials on the Site with respect to such products and services.

And here is what they recently changed the same terms section to:

4.3. Sinemia may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without prior notice. Sinemia reserves the right to change the rules of movie-going attendance and ticket availability to members at anytime. The materials on the Site with respect to products and services may be out of date, and Sinemia makes no commitment to update the materials on the Site with respect to such products and services.

The reason for this complaint is that they recently implemented a $1.80 per ticket "processing fee." No notification was made to me and this change occurred mid-billing cycle. Clearly they are attempting to sneak this change by their subscribers without enough of us making a fuss. While the fee is not a prohibitive amount, the deceptive change to their terms without any notice implies that they will behave similarly in the future without any fear of repercussion.

I have paid for their service but when I go to their app and login it says access denied. I have paid until January of 2019.
Started 1/29/2018
Been great until about 1 1/2 weeks ago and I was unable to use their app, it says access denied When I log in to my account. However on my desktop I log in and my account says it is fine and ready to go? I cannot use their service and already lost one of the tickets I planned to use as it turns over every month. I have sent THREE emails and NOT ONE response?

Order service via there website almost 3 months ago now. Have not received product that was guaranteed to me.
I have emailed them and cant contact via phone. They are not calling me back or emailing me. Im worried and want my money back. I spent over $80. I'm disabled and this is not right!

Despite full payment, service was never provided.
Despite full payment, service was never provided. The company said to wait two weeks for delivery of my 'activation' code. Two weeks have passed and no code was delivered. The company simply responded with a form letter saying that their service could take up to two weeks to be delivered. No services ever provided.

Lying, horrid customer service, unethical business practices/false advertising, change of terms, no physical card, lack of any sort of resolution.
1. Unethical change in terms. As an annual subscriber, I (and my wife, ***), we agreed to pay for one year of three-movies per month, with no other fees from Sinemia. Third-party fees, such as through Fandango online ticketing, was mentioned. Now there is a mandatory $1.80 charge PER TICKET. So, the $120/year cost is actually $184.80 per account, should we purchase three tickets per month. This does not even count the necessary third-party charges, which can add on another $2 per ticket, or $72, even if we do not want to use online ticketing.

2. Atrocious customer service. They lie, misinform, misdirect, often do not respond at all, and give conflicting information. I've also had them be rude. What they are not is helpful, just like whatever person Sinemia has responding to complaints on this website.

3. I never received the $10 credit for signing up my wife through the supplied link. I followed the directions on the website and give to me by Facebook CSRs TO A TEE. My wife also did not receive her $10 credit. That is a loss of $10 apiece. I've gotten the runaround from CSR. Another promise not kept.

4. When I signed up, there was an option to receive a physical credit card to use to avoid third-party fees. Now due to the totally made-up Sinemia charge of $1.80 per ticket, which has no justification whatsoever, the lack of a physical card makes it IMPOSSIBLE to avoid paying Sinemia's surcharge or a third-party ticket seller's charge, adding $3.30-3.80 PER TICKET. Again, this is NO option to purchase tickets at the theater or without these absurd fees.

In fact, just as recent has four days ago, a CSR on Facebook told me I could order a physical card through the website. This was, of course, another lie. Just like the lie about credits for signing up my wife (both of us as current Moviepass members). Just like the cost of a ticket being covered by the membership was a lie. Lies, lies, lies.

I'm sure there will be lawsuits against Sinemia because of all of this. How quickly they've proven to be IMMENSELY worse than Moviepass, which is terrible, unethical service itself. If you're worse than Moviepass, a sinking ship, how can you possibly hope to make it? You won't, which is likely why you don't care about any of these complaints.

It's not hard to do what's right.

Can I give 0 stars?

The company never provided plan details after I had paid and has now started chargeing me $1.80 per movie even though I already prepaid for their service for a year. There was no language in the terms about this and I was never notified about it!

This is one of the most dishonest companies I have ever dealt with. They sign you up with their 9.99 plan. But once you start your plan, they will start adding all these hidden fees, giving no proof that they are incuring these. They will say its covered in their terms, but you also have "You won't make change until next billing". Yet they don't understand their own terms and condition that you can't add a fee in middle of a subscription. I was told initially that I would be getting a physical card they keep on delaying that saying, you would soon be able to order it. This is a useless service which I recommend staying away from. Better give that money you won't get back to charity

I joined Sinemia about 2 weeks ago. I enjoyed the service. This morning I received an email stating my account has been cancelled because I did not check in at the proper times and was using deceitful practices. I did no such thing. I did everything correctly. I bought the tickets and checked in and got the "Successfully Checked in" message at the theater for each of the 5 films I saw. I believe there are technical issues on their part. I am not the only one. I am 2 weeks into a yearly premium package. It is outrageous.

Added additional fees to my contract/billing not included in original Terms & Conditions
Paid for an annual subscription plan and they added processing fees every time the plan was used starting 2 months into me using the plan. This processing fee was not part of my original Terms & Conditions. They changed the T & C mid-plan after I already paid for the plan a year in advance. And they did not notify me of the change of Terms and Conditions. Their Customer Service number was disconnected and they do not reply to my emails on their website. I ceased using the service as soon as I received the first processing fee charge on my credit card.

Overcharging, Different Rates, Charged my credit card multiple times, no customer service or response
I purchased a Discover Family Plan on June 30th for 2 people, 3 movies a month - the rate promoted was $21.99 a month but you would be billed annually so the total charge should be $263.88.

I received an email confirming but not showing the rate I would be charged except a link to the current plans online. I then received a few minutes later another email noting that I would received a physical card in the mail to activate my plan but could setup my username/password with a link provided which noted to download the mobile app - I was able to use the services with that mobile app but have not received any physical card in the mail since I signed up on June 30,. 2018. When I looked at my checking account within that month I realized I wasn't charged the correct amount, I was charged $383.88 which if you divide it by 12 is $31.99 per month - not the amount I signed up for or was offered. I went to the website sinemia.com to see if I could email someone or call customer service - there is no phone number, and the emails listed are "Customer Service help.sinemia.com" or if you select the link https://contact.sinemia.com/ you see there is an email address that is not an email address - if you try using either you will get a bounce back response. Your only option is to type in the message field boxes and I did, multiple times, and got not one response back. No emails, calls - nothing. To add insult to injury each time I would use the service I would find multiple additional charges on my card, all different amounts from this company. I emailed through the website again and no response. Then on October 5, 2018 I was charged $263.88 twice on my card. I then contacted my bank because I believe these were fraudulent charges and they were credited back but right now the original cost and charge is still being disputed. I have heard from no one Sinemia.com since June 30, 2018.

I was charged $407.38 for a product that cost $8.99 for 12 months ($107.88). Services were also never received.
was charged $407.38. The service should have been $107.88. I was also supposed to received a card in the mail that would allow me to purchase movie tickets at theaters and have Sinemia pay the cost. However, that card never came in the mail. Thus, I was not able to use the service. I reached out to the company three or four times and have never received a response.

I signed up for a service. The contract was a prepaid year. Now, after 2-3 months of service Sinemia has changed the terms of billing and wont refund.
Sinemia is a movie pass membership. I paid for a year membership, in advance. This membership was to give me two movies per month. Now, Sinemia is charging me additional "convenience" fees for going to the movies. These convenience fees were never in any of the advertising or in the contract. They are stating that the convenience fee is associated with their own third party billing. I honestly don't know of one third party credit card billing company (i.e. square) that charges $1.80 for a $5 - $10 charge.

Undisclosed fees after signing up for an yearly plan, refused to refund the subscription fee of $130
Sinemia promises its subscribers to pay for the movie tickets. I subscribed to the annual plan on 10/21/2018. They charged $120 for an yearly subscription and $10 for an expedited activation. After they received the money, during attempt to buy movie tickets they wanted to charge an undisclosed fee of $1.80 per ticket. I never used the service, they never paid for my tickets, and I asked for refund immediately after seeing this fee. I contacted them through e-mail and twitter (the only support options they have) the same day. They refused to give the refund. This is a fraudulent bite and switch tactic which should be stopped and refund should be issued. There are thousands customers like me out there

Sinemia added fees after signing up for 1 year subscription
About a month ago I signed up for an annual subscription for Sinemia. It was not disclosed to me during sign up that there would be additional "processing fees" for using their service. Sinemia has now told me that they are going to charge $1.80 each time I use their service in addition to the subscription I paid and addition to fees that I may be charged by online providers to purchase tickets.

I reached out to Sinemia on 10/21 and asked them to provide another way for me to use their service without the fees. They declined to offer any options. I then asked them for a refund of my subscription since I considered this change to be a violation of good faith on their part since it its raising my costs after I have joined for an entire year. They refused.

I had an issue with checking in with the app, contacted sinemia for help, they closed my account without a refund
I had an issue with checking in to a theater, which they require to maintain membership, I had issues with a checkin after an updated, contacted them immediately. Sinemia, didn't respond for over 3 days, after which they said just make sure you do it next time, something that looked liked it was copied and pasted. While waiting for their response I tried using my brothers phone who also has a Sinemia to checkin hoping that it would work as I was afraid of losing my account. last week I received an email that my account was closed because I used someone elses phone to login to the app. I have tried reaching out via email , through their website, through personal email, and twitter, it takes 3 days for them to answer only to say that they won't refund me even though they charged me for a full year, even though they said they would charge me monthly and that they won't reactivate my account even though I did this in fear of losing my account. I had no warning nor any effort on their part to help me.

scam
cancel my account that I already paid for a year without a refund

My premium account got locked right from the first day. Support from the team is worse, been 2 weeks and no proper response yet.

I have activated my Premium membership and cardless in July, but the app wasnt user friendsly and I couldnt book the movie I wanted to watch. so I raised an incident and they provided me an refund.
Then on october 5th I again ativated my premium subscription for 119.88$ and 3.59$ as transactionfee through mobile app. Waited for two days for my cardless activation but it wasnt happening so I paid 9.99$ and 0.29$ as transaction fee to activate it.
Afer activation, once I go into advance ticket tab I was getting some error message, so I reinstalled the app from play store. From then I wasnt able to login to the app, it was denying my login. I tried to reach out to customer care from october 8th, but they replied me back after a week on october 14th mentioning they will get back.
on october 16th they responded me as, "I have tried to login with two or more accounts so they are terminating my account".
I have explained them I dont have another account with sinemia and I never used another account to login. But they are not responding properly, and they are just closing all the tickets am raising without any resolution.
Its a serious pain to get a reply from the support!
Have paid a year subscription but am facing issue right from the first day.
1. I asked them the proof, date and time + the second account I used on sinemia app form my mobile but they are not responding.
2. WHy will I use another account on my mobile when I have my sinemia premium subscription not even used for a day yet. its literally cheating.
3. They responded me like they cant resume my account neight issue a refund! am not sure how could they even respond like this. I paid my premium and got blocked the next day without allowing me to book a single ticket!

Paid for an annual subscription plan, where TOS stated any changes in plan would happen in the next billing cycle, but they did not honor that.
The annual plan consisted of paying 9.99/month for 12 months upfront, in exchange for obtaining 3 free movie tickets per month, with no hidden fee/additional fee. Their terms of service had two sections 4.3 and 27.3 which stated any changes to the plan would NOT happen or occur during mid-cycle. But conveniently, AFTER I had paid and agreed to their terms, they changed and took out that section, stating they can change their terms and conditions as they wish, therefore charging me as much as they want as they feel the need. I messaged them via their support page on Twitter, asking for a refund, however they completely dodged my complaint, and stated that I can cancel my auto renewal, and use my plan to the last day - which has nothing to do with what I had said.