Sinemia

Initial card issued never worked. Never received replacement
I purchased my card from Sinemia in April 2018. I paid for 1 year up front and selected to have a card issued to me to be used. When I received my card just a week later, I was supposed to activate it and then I could use my card. When I attempted to activate my card, I received an email stating there was a issue with my card and that I would receive a replacement card in the mail shortly. I waited 4 weeks and never received a replacement card, so I emailed the company on May 24, 2018, since email was the only contact option available. I received an automatic reply stating they would get to my issue as soon as possible.
I waited until June 19 before emailing back about still not having received my replacement card and I received no reply. My brother then reached out to them via Twitter on June 30 explaining my issue. Sinemia replied on July 1 stating they would get to my issue as soon as they could and that in the meantime, I could begin to use their cardless feature. The cardless feature works by buying tickets online through movie theater websites, so you still have to pay the additional processing fee that I would not be charged if I was using an actual card at the theater.
My brother reached out via Twitter again on July 31st stating I still had not received my card. They replied the next day stating that they could not give an exact date of the shipment of my physical card and that I would receive an email once it shipped.
In September 2018, I emailed the company through their website once more stating my problem and asking for a reimbursement of the movie tickets I had not been able to use due to not having a physical card. I had been able to purchase a few tickets using their cardless option, but I purchased the year-long membership based on having the card so that I would not have to pay for the online fee. It was also inconvenient having to plan ahead of time for the movie and purchase the ticket prior to my arrival. I stated that if I did not hear back from them by the end of September, I would be filing with the Revdex.com. I received no reply, not even an automatic reply.

I have been using the service for 3 months, this is my 4th month. The first three months were okay, as I was waiting for my physical card in the mail (they said it could take up to 2 months to be delivered). I have been using the "plan ahead" feature to buy tickets costing me an additional $1.50 per ticket that I don't want to pay, but figured it would be fine for just a few months. I reached out to them twice last month (September 2018) through their website to see where the card was and they never responded. I just wrote them again today ( 10/14/18) and will hope for a response. I also went to buy tickets and was told I would be charged an additional $1.80 per ticket that I have never been charged before. Between all of the fees I am being charged to use the service, there is almost no savings if I just drive to the theater and buy a ticket myself. I will gladly update this review if I hear from sinemia as I had been relatively happy with the service up until this point.

Twice I have been unable to use their service and I have been unable to get help from their customer service people. They have no phone number.
on 10/10 I tried to use their app to see a movie. I was unable to see a movie, I was also unable to get a hold of customer service and I was also unable to cancel the reservation I made. Eventually they did respond to me via twitter and email but they did not resolve my problem. I have been pestering them with emails and twitter messages trying to get a respond. I wanted to see a movie again today. I figured out some of the steps - but again I am unable to complete my reservation and I can also not cancel it. I paid $95.88 for a year of their service. My bank statement shows pending charges of $.50 convenience fees from them. More than anything I would like to talk to someone who can help me who works there but they don't have that option. I want to either be helped so I can get the value of my purchase or be able to cancel and get a full refund as I have not been able to use the service at all.

After hours of digging through the website I still haven't figured out how this works. Only after purchasing service did they tell you you can't use it immediately, and that there's another fee to do so. This is clearly a scam. They will not respond to emails. I will be reversing this charge through my card issuer.

Missing leading price. After selecting 3 movies a month for 2. I went to make payment where it stated how much I would pay, 65 or so dollars. there was no sign of it would charge me for the whole year. so I was charged over 400 dollars and they refuse to give back my money even after notifying them the minute I saw the charge.
Also at checkout, I was never giving any way of seeing how much the charge was going to be. I would have never known before hitting make payment.
watch out for the discount codes they send. It seems like that was how they got me. it switched my monthly to yearly without knowing, again only after getting charged

I signed up for their movie plan and paid for the full year. The plan was for $7.99 a month for 2 tickets.The 1st month using the service went fine. I was able to purchase the ticket with no additional charge. Starting the 2nd month they started charging a service charge of $1.99 per ticket!!!!!! this service charge was not mentioned at sign-up and is not on the website anywhere! so on a $7.99 plan they charge $4 in service charges!!!!!!!!!!!!! There is no customer support and the whole thing is very fishy!

Purchased service does not work.
On June 12, 2018, I purchased a one year subscription to the Sinemia Movie service. I paid $60.00 for the service. When signing up, I was told I would receive a membership card in the mail to use at theaters that do not ticket online. After one month of not receiving the card, I sent Sinemia an email through their website. I got no response. Approximately one month later, I sent the second email regarding the membership card. Still no response. Approximately, one month after that (September), I sent the third email regarding the card. Still no response. On Wednesday, October 3, I sent them a message using Facebook Messenger. Still no response.

On Friday, October 5, I attempted to secure an advanced movie ticket for the following evening. I followed all of the directions on the Sinemia website and it did not work. I tried on two different computers using two different browsers. I ended up purchasing the ticket through Fandango for $14.00. Had the Sinemia app worked the way it was supposed to, I wouldn't have had to pay $14 for the ticket. When I got to the theater, I deliberately didn't check in as I knew I wasn't using Sinemia. However, they still authorized three $.50 charges on my debit card. On Sunday, October 7, I sent another message via Facebook Messenger regarding the app not working. Still, no response.

Continued billing after account closure
I continue to be charged the monthly subscription fee after my account has been closed for more than four months. I've called customer service the first two times, which the money was returned. I disputed the third charge with my bank, who issued me a check themselves. I need the newest charge in September refunded.

I signed up for the 9.99/m membership because my friend recommended it to me. When I check my bank account a day later I was charged $119 and then a couple of days later they charged me $120. When I emailed the company they said that they do not give refunds and that I signed up for a year but I didn't choose the year membership plan so they automatically charge you for the whole year instead of month to month but I was charged twice. There is not even a number to call to get in contact with them to find out why I got charged this much. I can't even use the membership at all because it says I have to pay additional money to speed up the activation process, which they never mentioned before you sign up. It took 6 days for someone to even get back in contact with my from the company. Bad customer service and unprofessional.

Has not sent card / Family plan is misleading
I signed up for the annual Family Plan and was activated on 9/20/18. I've attempted to contact Sinemia multiple times and haven't heard back.

Family Plan: It was not made clear that signing up for a Family Plan would entail both users seeing the movie together, and that one user seeing it by themselves would count towards the two. I've asked for my annual plan to be transferred to two individual plans and have heard nothing back.

Card not sent: The debit card to purchase tickets has not been sent, as promised in agreements. Instead, I'm forced to purchase tickets online and pay a fee.

Fail to book tickets using the information Sinemia provided, but Sinemia took away the credit from my monthly plan.
I attempted to use the information that Sinemia provided to book tickets from Atom Tickets, but the transaction was declined and tickets were not successfully booked. However, Sinemia still took away my monthly credits as I have booked tickets. So no tickets were booked, no movies watched, and yet Sinemia considered tickets booked and took away my monthly plan credits.

Product hasn't worked as advertised and customer service has been both unhelpful and rude.
I had been a month to month subscriber at the price of $9.99 for 6 months when Sinemia both "updated" their app and tried to increase my monthly rate (without notice as indicated by their Terms) to $14.99 per month. After taking several weeks to respond, they finally agreed to refund that month's charge and allow me to pay for an annual subscription at $119.88 (9.99/mo). At that point I started having constant difficulties with their new app. These difficulties resulted in various issues from not being able to use the service when I wanted to or spending literally hours trying to convince them I was at the theater at the time in question despite the app refusing to recognize this fact and allow me to check in. When I attempted to use the service this month, it informed me that I had to pay their processing fee of $0.99 to purchase my ticket. At this point I've been a member nearly a year and there has never been a processing fee that was charged. I ignored (though in retrospect I likely should not have) when they started charging the convenience fees back to the customers as my membership in the theater loyalty program covered that charge for me and I was not out anything extra. Customer service's claim is that it is in their terms and I'm simply out of luck. As I previously stated, I've never once been charged a processing fee for using the service. $0.99/ticket on a 2 ticket plan is effectively a 20% cost increase over what I agreed to pay. Their terms specify that "Sinemia will not make any changes to your plan mid-cycle, all changes will be in affect at the start of your next billing cycle." As I am on an annual cycle now and have only been so since June they most definitely made changes mid-cycle. Customer service alleges this only applies to the cost of the subscription and not to any additional charges they deem necessary but that isn't what their terms say. I told them that between the app failing to work the majority of the time, the horrible customer service and now this effective 20% price increase, I simply wanted them to refund the unused portion of my subscription and cancel my membership. They refused.

Ordered gift. Never received. Requested refund. Support doesn't answer for months.
Ordered gift. Never received. Requested refund. Support doesn't answer for months.

Sinemia uses false advertising to make users sign up for "fixed price" monthly plans but then charges "processing" fees that were never disclosed.
I joined Sinemia on June 26 and paid for the $4.99 / month membership, which they bill annually, with the promise of an annual membership that would allow me to watch 1 movie every month. After 2 months without incident, Sinemia has suddenly introduced a $1.99 per booking fee that was never disclosed before sign up and even now cannot be found on their website. So now instead of my original payment covering my fees, I have to pay an additional $1.99 each time I watch a movie -- 40% more than they originally advertised!

they charged me for a full year of service and they advertised as a monthly service company, billed monthly. I emailed them several times no response.
I would like a refund. they charged me for a full year instead of monthly and they have no customer service number. I have sent several emails and gotten no response. I was willing to pay monthly, but at this point I just want my money back.

my baank refunded our money from sinemia and we never used there service and sinemia sent paperwork saying the charge is valid.
June 25th 2018 I signed up thinking I was being charged monthly when I checked my account that day I noticed I was charged for a full year, I immediately tried getting a hold of the company, but there's no number to talk to an actually human, so I used the support email portal on the app and said I would like to cancel and have my account refunded and I will not use the account, I sent multiply emails thru the support portal getting no responses from anyone so I called my bank and told them what was going on and they refuned my money, no one from sinema emailed me until September 6th about the charge back and said I had to go thru my bank basically which I had already done, so I thought everything was taken care of until yesterday october 1 2018 when I was charged by sinema because they sent paperwork saying it a valid charge when in fact its not I have never used there service at all and will never use there company I also deleted the app that day June 25th I'm highly upset and will go to all social media outlets and news channels about this problem if its not fixed. I don't want to use your services at all and we've never used your service and also emailed thru the support portal the same day we signed up June 25th and never got a response until September 6th which is totally unacceptable. I also sent this same email today october 2 2018 thru my gmail and there app and I have yet to receive a response from any of the email help support

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My number is XXX XXX XXXX

The Sinemia website has deceptively designed homepage. I accidentally signed up for a 9.99/ month plan BILLED YEARLY. They will not grant me a refund.
On the evening of 9/28/2018, at the behest of my girlfriend, I went to the Sinemia website and decided to sign up for a 9.99/month plan to get three movie tickets a month. I was not given an invoice, nor given a chance to approve the charge amount for my card, so I assumed that I would be charged 9.99 plus applicable taxes and fees.

Moments after signing up, I received a fraud alert from my credit union, saying that I had been charged $119.88 (I was billed for a full YEAR). I tried to stop the charge through them, and also tried to correct the mistake on Sinemia, to no avail. I sent a message to Sinemia customer service asking them to change my plan to the 9.99 a month, billed MONTHLY. No response.

I looked back at their website, and saw why it was so easy to make the mistake. The button I clicked did indeed say "9.99/ per month" but underneath, written in light gray, it reads "Billed Annually." At the top of the page is a toggle switch to switch between "Monthly" and "Yearly" plans, but the default is set to "Yearly." And as I said above, there is no confirmation screen to let you know what you are being charged so that you can correct any mistakes before finalizing.

Waiting to hear back, I immediately read more about their business practices, including most of the 80+ complaints (at the time) about them on the Revdex.com, before deciding I did not want to be involved with this company.

I wrote to their customer service again (there is no phone number listed for customer service) saying that I had been overcharged and received no opportunity to correct on a confirmation page before being charged. As I had received no card and used no service (this was the next day, and it takes at least a week to receive a physical card, and several days for their "Cardless Function" to be activated), I informed them I was cancelling and demanded a full refund.

They finally responded to this customer service ticket, saying that as per their terms of use, I could only cancel upon receiving my card but all payment for services were non-refundable.

This, coupled with a website seemingly deliberately designed to be confusing, strikes me as an attempt to trick unsuspecting people into paying for a full year up front, and then refuse to grant a refund. The entire affair is shady. I was willing to blow $9.99 and tax to try out their service for a month, but $119.88 is a ridiculous amount of money to waste for a service you haven't used, and be UNABLE TO CORRECT a mistake.

I understand people need to read the fine print carefully, as well as Terms of Service, but the NO CONFIRMATION PAGE was the clincher. Again, you're signed up for something without being able to double-check what you're paying for. How is THAT legal??

PS: they got my girlfriend too, who signed up a few minutes before I did, and she also had no idea what she was signing up to pay, and only found out how much when I got my credit union fraud alert for my subscription charge. She went and checked her bank account, and was just as shocked as I was when re-inspecting the Sinemia site and realizing how easy (again, deliberately easy) it was to get overcharged by this service without knowing what you were getting into.

Refused to refund and charged twice when I changed my plan.
I have asked for refund as I didn't like their product and they refused. I have changed the plan to a different plan and they charged me again.

No where easily accessible on the site does it say we have to pay the convenience fees for online tickets. I also don't know if I will get a card.
I recently purchased a Premium membership from Sinemia. I was told I would have to wait 1-2 weeks for activation. The last day of the 2 weeks arrived and it was finally activated. When I went to purchase my first movie ticket, I was told there would be a convenience fee that would be added to my payment method. No where in their description of the plan or in the FAQs of the3 website was it mentioned that we would be charged a convenience fee. I did a little additional research online and found other people were having the same issue. The only way to avoid the convenience fee is to use the physical card. I have seen people mention they have never received a card. I have written multiple emails regarding this subject, and the only emails I have received have been emails saying "Your support ticket has been marked as Closed." with no additional information.

Cannot Contact Anyone
I have been trying for several months to get in contact with them regarding my account. The first problem I ran into, was wanting to get a cheaper plan, or a better plan. There is no way to do it on the app, or on the website. I was told it would be only 2 weeks before I'd get my credit card (6-27). However I never received the card to use at my local theater, and its been two months! At this point I'm fed up.