Sinemia

I purchased membership in may 2018 it's now sept 30, 2018. I still haven't received my card.
I have emailed this company several times about not receiving my card. They say the same thing that demand is high. But I would say 2 or 3 weeks would be a reasonable delay of the card not 4 months. So I am forced to use a ticket service to buy my tickets for an extra 1.50 per ticket. I have a plan for a total of 4 tickets a month so that's an extra 6 dollars. I wouldn't mind doing this a couple of times but it adds up to where it's not worth it. I frequently go to early cheaper shows. It's so frustrating that I'm wasting my time on here but they do not seem to care at all about customer service. I don't see how it could be so hard to send out the physical card. I don't know what I have to do to get the product I wanted. I don't want to use a ticket service and it wasn't explained that it was mandatory to use a ticket service anywhere in their terms and conditions. I see lots of other complaints about this same issue.

Service never available for advertised price
This company provides a certain number of movie viewings for a certain price.

In the last six weeks I have tried to use the service and it gets declined EVERYTIME (except once). Each time it's declined I email their provided "service" department where I'm provided with a standard "try now, we've resolved the issue"

I shrug my shoulders and think, ok, we will see. Then I go to another movie a week later, and I get the same result. I'm now up to my forth experience with this service not working. I have a screen grab showing the error, but I don't see a place on here to upload. I have emailed their terrible "support" email, but I know nothing different is going to happen.

I

I pre-paid for a year's worth of service (2 movie tickets per month). Now Sinemia is trying to tack on a $.99 surcharge every time I use the service.
I pre-paid for a year's worth of service in January, which gives me 2 movie tickets per month. Now Sinemia is trying to tack on a $.99 surcharge every time I use the service to redeem one of the two movie tickets I paid for. This surcharge was not in the original terms I agreed to when I pre-paid for my year's worth of service. Also, this kind of credit card surcharge is illegal in my home state of Massachusetts. I contacted them with email and never got a response, and then again via Twitter, but they did not address my concern or offer to remove this fee. This basically charges me an extra $24/year to use the service I already pre-paid for. My account is under username ***@***.

Sinemia refuses to process a refund, and keep telling me to check with my bank. They have agreed to issue me a refund a month ago yet nothing happened
When I signed up for Sinemia, I signed up for a family plan. They incorrectly processed my order as an individual plan. When I went to the website to upgrade to a family plan, it turned out that the upgrade would only take effect one year from today. Why would I want to pay for something one year in advance?? I emailed them and they said they would cancel this family plan upgrade and issue me a refund in the amount of* which was billed to me on 8/26/2018. Since then, the refund has not been processed, even though I have checked with them weekly. They are deceitful and unethical people and I wouldn't recommend them to anyone.

Website is misleading and business refuses to proceedto provide refund or physicall card.
In July I signed up for a 1 year subscription and paid upfront. After doing much research through the FAQ on the website I found that the site says the physicall card can take up to 2 months receive. It also started that your subscription didn't start till you first used the card. 2months later and I reach out as I haven't received my card. Upon contacting them they say they went cardless back in June. I pointed out that thre website still shows card delivery in 2 months in FAQ. Also they're telling me that my membership has started 2months ago even though I haven't usedit. In addition their cardless option chargesme a fee everytime I use it. Requested a refund since the service is not what I paid for but was denied.

when I signed up for this service I was under the impression that I would be billed monthly. They billed for the whole year at 1 time $191.88.
I then found out that there was an additional fee to purchase the tickets. I sent e mails to cancel the service. They deactivated the service but never sent a refund. They will not respond to e mails or phone calls. I just want my $191.88 to be refunded

joined Sinemia issued a credit card. It no longer works and they refuse to respond. and keep billing me.
I ordered Sinema with my Amex card this summer. At first it worked fine. Then without warning the card became useless and is declined for every transaction. Sinemia refuses to answer queries and removed chat and phone support.

NO card received, NO responses to emails, undisclosed fees charged
When I signed up for Sinemia, the cardless feature was advertised, but it also said I could expect a physical card in the mail in 30 days. They even have this listed in their FAQ still that you can expect your card in 30 days. Yet they are saying now that their service is only cardless and they don't provide a card.
Cardless is great and all, but they don't tell you when you're signing up for the service that you're responsible for processing fees and you'll have to use third party websites to buy your movie tickets. This is a shady business practice, and I want the physical card that I was expecting based off the information provided by your website when I signed up for this service.

It could be great...but it's not. I've had the service for almost a year but I won't be renewing. I haven't had too many problems but when I do it's so hard to get ahold of customer service you might as well forget about seeing the movie you planned. The thing that really gets me is their lack of communication and contstant changing of their service. I've never received one email of notification from sinemia; not when I signed up, not when their service isn't working, not when they start adding on extra fees. Most recently, I have to pay 99 cents every time a buy an advance ticket. This was the whole reason that I got the service and now I have to pay every time I book. This was never part of the service contact when I bought a yearly membership. Was I ever notified of this change? Of course not. The business practices are just shady and that's certainly not something I want to give more money to.

Communication issue in regards to practice or cherry picking email information if customer as specific questions.
I had intentions to use Sinemia on 9/14 for seeing a film at 9:15 pm est at the Naro expanded cinema in Norfolk, VA. The option was no longer available.

I've used the service back in March 2018 to see the Isle of Dogs at that theater. *** from Sinemia was the associate who confirmed *** being added to the database when asked to add a new theater. I do retain the email if requested to bring forward.

When I tried to email them (in the span of 1pm to 6pm EST on 9/14) to see about adding Naro to the list (which they are good with replying within the hour), it seemed liked my emails were ignored if a span of 5+ hours occurred.

Eventually, they were able to communicate via Facebook. When they confirmed the existence of the emails I sent, this is how the conversation followed.

***:"This theater does not sell tickets online."

:"It is in regards for check ins. It was available before for Isle of Dogs. It was on the map before in early 2018 and now not available. I am trying to see if it can be available for check in purchases or see if there is a reason why it's not available anymore."

AJ:"I did have an email from *** (who is an associate from Sinemia) that added the theater on the map.

I'll forward the conversation."

:Sent screenshots of the email with *** from March

***:"We can not activate it for online ticketing as it does not sell tickets online."

***"What about personal check ins to just use the master card to buy the ticket before the showtimes.

As in the 2nd option if someone wants to get the tickets in person instead of online or is selling tickets online a requirement to be added to the list."
***:"I am aware that the theater does not sell tickets online since I frequent the area.

However, what I'm trying to understand is that are there a specific set of requirements for a theater to be added to the list.

Unless if there's a push to make the service exclusively for online ticket purchase only, I believe the "buy a ticket using premium" is there."

End

I am aware of the Naro not selling tickets online since I do visit them several times. What I'm trying to understand is now what do they mean by "Online Ticketing". Does that apply to customers who by tickets at the box office? Does that means theaters must sell tickets online to be entered in the database? Kinda left hanging.Yet, I was able to check in to that theater with their card instead of buy a ticket online back in March.

The company overcharged my account and although they claim to be a US company pulled my money as a foriegn curency causing extra fees.
I was charge 40.99x12 instead of the agreed upon 15.99x12 for a year movie subscription. The company does not have a phone number or email address to talk to in order to resolve this issue. I filled out a form on their website, but no one had contacted me.

Furthermore I was charged a foreign transaction fee by my bank for this transaction even though the company claims to be based out of ***.

I couldn't use the service and customer service is non-responsive. Waiting for my refund, after cancellation
The company didn't send the member card as promised. Multiple emails sent to the customer service department went unanswered. The company-provided instructions to use the movie pass were unclear. As a result, I could never use the service. I've cancelled my membership, but have not received a refund. Another email to customer support inquiring about my refund has been unanswered. In fact, the only thing this company has done is process our credit card.

Sinemia failed to provide me with physical card and is now forcing a $1.99 per transaction fee to use the cardless option.
I purchased an entire year subscription in April 2018. The subscription was to include a physical card to be used to purchase movie tickets, and they promised to mail this in 3 business days. Six weeks later, after receiving nothing, I emailed to ask on the status of the card. They advised me there were longer than usual delays, but said the card was still going to be sent. They told me to activate Cardless in the meantime.

I activated the cardless option and was able to purchase movies in advance without issue. I resigned myself to using this option as the card never arrived.

On September 13, I attempted to purchase an advance ticket using the cardless feature and was advised that this would incur a $1.99 processing fee, which would be charged to the credit card on file.

At this point, I feel cheated because I paid a full year up front. Now, if I want to use the service, I have to pay additional fees because they have failed to provide me with the card on sign up.

I have contacted them multiple ways, via Twitter and email. Each time I am told something different. The Twitter agent first said that mailing a card isn't possible but I would have the option to buy one in the future. Then they told me that they no longer offer a physical card. The email rep told me they would still send me a card.

I have asked to have a manager call me to resolve this, and both the Twitter and email reps have ignored this request. Sinemia has no contact phone number. My money is being held hostage - they have not provided me with the service as advertised and expect me to pay extra fees to use what I have already paid for.

Sinemia is charging the same for 4 people to watch movies individually or as a family (requirement is that the planowner has to be present).
I signed up for a plan for 4 people. My plan was activated on 9/17 when I discovered that I have to be present for the other 3 members to see movies. The cost is $9.99/mth which is the same as buying 4 plans separately. I tried to contact them but their email bounced back, they do not have a phone line and they did not respond to the inquiry submitted through their website.

Tried to contact customer service twice regarding billing as well as cardless. No one has answered.
I have tried to contact customer service twice. I signed up for the 2 movies per month plan, I want the 3 movies per month plan that was introduced right after I signed up for 2 movies. No one has answered. I also want to switch to a physical card because the company did not tell me they charge service fees if you go cardless, and did not give me the option for a physical card. Again, no one has answered.

No activation of service. Hidden fees. Asks for social security number. Refusal to offer refunds or partial refunds despite not activating.
This service is fraudulent. Once you pay you have top wait for "activation" to use it ... it has been almost a week and my account is still not activated. I asked to cancel or get a refund and I cannot cancel because my account is not yet "activated"

They are asking for the last 4 digits of my social security number to activate. Never have I provided this info for a subscription service or product. The reviews of this service online are terrible.

They refuse to allow me a refund despite my service not being activated yet. I am afraid they will use my charge my card multiple times like they have done with other users. And afraid to use mt SS# to activate my account to use it. Please look into this business and read their reviews in the apple app store and shut them down.

Misleading advertising, lousy customer service.

Physical card presented as optional, but once subscribed, there is no way to request one.

No activation fee advertised, but once subscribed, "accelerate cardless activation" fee of $9.99 required or you must wait 2 weeks to use the service. This is extortion.

Non-existant customer service.

I purchased my subscription on 5/13/18. I have not yet received the card needed to use the subscription, despite repeated contacts with the Company.
On or around May 13, 2018, I purchased an annual subscription to Sinemia's movie service. Following the purchase, I was advised it would take approximately 7 days to receive the Visa card needed to purchase move tickets. Having not received it for a couple of weeks, I contacted Sinemia and was advised the card was delayed, but I could use the new "cardless" option. This option allows use of the subscription through a third party site (such as Fandango) to purchase movie tickets. Using this third party app requires payment of a service charge in the amount of $1.75 per use. By comparison, the subscription alone was approximately $5 a month. While I have used this twice, paying another 40% in a fee is unacceptable.

Since my initial contact, I have sent approximately a dozen emails and numerous "tweets" to Sinemia (they have no customer service number). In response, I have been provided several responses, though nothing substantive on my question. I have been told my issue was "escalated" about 45 days ago but no response. No one is willing to look into why my card is not being shipped.

I subscribed to Sinemia believing that I could use the subscription at a theater 15 minutes from my house as their website indicated.
I subscribed to sinemia believing that I could use the movie theater subscription service at the Batavia *** 15 theater, as their website indicated. The theater is 15 minutes from my house. Turns out, this theater is not honoring the Sinemia subscription service where movie tickets are booked through movieticket.com or atomtickets.com. This misrepresentation and their solution of driving to a theater 30 minutes away does not fly with me.

Additionally, I have sent several emails to their support email provided by their website over the previous months, but they never replied. I only found out recently on reddit that they only respond to twitter and messenger(?!). Their customer service support is horrible.

I have requested a refund and they will not comply.

My account was activated June 5th and still no card in the mail yet. That is past THREE MONTHS.
My account was activated June 5th and still no card in the mail yet. That is past THREE MONTHS. Now I lose online convenience fees for online tickets and there's no wait to "pause" my account so that I can wait until my Sinemia card arrives to continue using my months.

I've email support numerous times, useless. They can't see where my card is in the queue or how much longer I must wait for it. So the price I paid for deal is not truly the deal I'm getting because I have to pay convenience fees everytime to use the online tickets which amounts to $2 convenience fees x 2 movie days per month = $4 per month of extra convenience fees, and multiply that by 12 months of a year = $48 (assuming my card never arrives). It's been 3 months so far and that makes it $12 of EXTRA money (so far) on top of the Sinemia package I paid for. Their site indicates cards be sent out one month but avoids notifying customers just how long the delay may be. If I knew it was going to be this long then I would've waited to receive my card BEFORE activating my account via the cardless option. The tricky part of that is that customers cannot pause the account once activated if they decide to stop using the account after activation in order to wait for the physical card and that's the trick.

Note I've stopped using Sinemia since July, not August, not Sept.