Sinemia

Website advertises $7.99/monthly to watch 2 movies/monthly for family of 4. Charged for $7.99 x 12 months. Paid $110.95 first month then $30.99/mo
Aug 3, I signed up my family of 4 for Sinemia's summer sale offer of watching 2 movies a month for the low price of $7.99. When being billed it stated on their website that it will be billed for 12 months. So I paid. Each time you buy tickets on their mobile app, it's an additional charge of $2 per tix. On Sep 3, I got charged $30.99 from Sinemia. When I emailed them, they responded that the first month was only for initiation fees and first month fee. Their website showed no breakdown of "initiation fee" and it gave the impression that you paid $7.99 for the 12 months would cover the entire year. I was given NO RECEIPT that would show what that breakdown was.

I purchased this service (full years payment + immediate access fee) and it has never worked. I have asked for help and also a refund and was refused.
I purchased this service on 08/16/18 and tried to buy movie tickets online on both 8/16 & 8/17 and their form of payment was denied by their own vendor (movietickets.com). I e-mailed and sent messages on twitter and no one resolved the issues. I asked for a refund and was told they don't give refunds.

Business refuses to supply me with a physical card to use at theaters that do not offer online ticket sales.
Sinemia claims that I can use their ticket buying service at all theaters. My theater does not do online sales, therefore I need a physical card that I can use at the theater. Sinemia claims that I can use their service at this theater, but after a week of back and forth emails, Sinemia is refusing to provide me with a physical card and is saying I can't use their service at this theater. They claim I can use their service at literally any theater. This is blatant false advertising and abysmal customer service. I just want a physical card so that I can patronize my favorite movie theater.

Material facts about required fees not disclosed clearly and conspicuously. Does not issue refunds even though this is likely to lead to confusion.
On 9/2/2018 I signed up for the Sinemia '3 movies for $9.99/month' service for 12 months at a cost of $119.88 (there is a $20 signup penalty if you sign up for monthly billing).

When signing up you are informed a physical card is optional.

What you are not told and left to your own devices to discover afterward:

1) Without the 'optional' physical card, you are required to use third party websites to purchase movies which incur fees of up to $3/ticket. Instead of disclosing these required fees, they instead only state that they pay "only" the movie ticket price. If a customer is not aware of the requirement to use a third party service, or the requirement of paying convenience fees, their disclaimer is not enough for the customer to understand what will be required.

2) There is a two week waiting period after signing up to use this service, or you can pay a $10-$20 fee. This is not disclosed until after you sign up.

On 9/5/2018, after coming to learn about the undisclosed but required convenience fees if not using a physical card, I requested the "optional" physical card or a refund. The response I got was a physical card "is an option and will be available to be ordered via Sinemia App. Unfortunately, it can not be ordered now because Sinemia was turned to Cardless on the 21st of June 2018". A total catch-22. A physical card is an option, but you can't order it anymore.

Even though on sign up it stated a physical card was an option and even though I have never used their service or purchased any tickets, they will not issue a refund.

Cannot use service due to unclear and or I correct directions, problem is not being resolved by customer service, refused a refund.
Purchased service beginning of August; when activated could not use it due to faulty instructions and customer service took a while to get back to me. The only rep ated the exact instructions listed in app with no further explanation. Responded several times with specific questions which went unanswered. Still cannot use service. Was told the don't give refunds but I have prepaid for a year.

Card has not been provided and now they want me to use the limited online service until they can send the card. It has already been over two months??
Company has not provide what was agreed upon. On June 19th 2018 I joined Sinemia Movie Service. They charged my credit card for a full year upfront $239.88. And sent me a email stating that my card was being prepared and could take up to 30 days. It also stated "Your membership will begin right after your card is delivered." Today is September 2, 2018 and still no card, 75 days later. After multiple attempts between the last week of July and mid August I attempted to contact them using their "live chat" which is not live and essential sends some sort of ticket to them...I received no response. At that point I logged on again and I realized that they had already started my account despite the fact that I had not received my card which means I had already lost 1 1/2 months of benefit. On August 13th, I contacted them via email. I received an auto reply that they received my email and they would get back to me soon...they responded back on the 17th to say my account began on June 19th when the cardless option was activated. I never agreed to activate the cardless option at that point I didn't know it existed. After several back and forths they stated that I could use the cardless online option and that they would reset my start date to Aug 22...but after looking into the cardless option online there are substantial complaints with it not functioning properly and little to no customer support. I told them I would prefer to stick to the card option. After three or four emails back and forth, they were still unable to give me a ETA on when to expect my card. At that point I requested a refund on the basis of failure to provide services purchased. I have received several email responses with the no refund policy which is outrageous. They have not provided the service I paid for and they do not have any tangible idea of when they will be able to provide the card. I am no longer interested in dealing with this company or their services. I have filed a failure to provide service dispute with my credit card company but at this point, to my knowledge, they have not responded. Sinemia's business practices and lack of customer service is borderline fraudulent and I no longer wish to do business of any kind with them. Please help me get my money back.

I purchased a one year gift subscription for a movie service from Sinemia on 5/13/18. No card was issued and they app does not work. Refund refused.
Purchased gift subscription to movie service from Sinemia 5/13/18 ($167). Terms of sale were that gift card would be issued by mail in 7 days. Once gift card received, the membership was to be activated. Never received card. After 7 days, website stated it would take 30 days to get the card. Still haven't received gift card to activate membership. Sinemia has no phone number to call to resolve dispute and failed to respond to email inquiry after several attempts to contact. They have finally responded via email, stating that I need to activate the card on their mobile app. Their mobile app does not link to a membership thus does not work. I am unable to access this service whatsoever. Further, subscription purchased under the terms a physical card would be issued. My mother in law is 65 and does not want to use a mobile app to complete purchases. Sinemia now refuses to return funds and have offered no resolution to their app issues preventing any access to the movie service.

Signed up for the membership and never received the membership card. Emailed customer service and never heard back.
Bought Sinemia membership in April 2018 and never receive membership card from Sinemia. Emailed customer support but never get any reply. Tried contact customer support a couple times in May and June.

No Card. Service Doesn't Work. No Customer Support.
I read through the public complains below. Almost all of them say the same thing: The promised card wasn't delivered. The cardless program doesn't work. No one at the company responds to email. And so one.

My experience is the exact same. I was promised a card. It never came. The company told me instead to use some cardless credit card number with an online company. It doesn't work. They have no customer service number. So I can't call them.

It's a monthly service, for which I'm presently being charged, even though I've never received the promised card that would let me use this service.

I want a full refund and never to deal with them again.

I have been in contact with Sinemia no less than forty times on Facebook, their website, and email. They did not cancel my membership.
The card hardly works (half the time) and they apparently did not cancel my membership after no less than ten requests. Now after charging me again for the service they refuse to refund it and now for the first time say I can go online to cancel. I can't find the area to cancel online and they won't tell me where. They are scammers and just really incredibly rude and money hungry. I haven't been able to use this card and can't cancel!!

Requested a refund for services not yet provided. Sinemia has declined.
I purchased an Annual Subscription by accident wanted a different plan. Now they won't refund my money, I tried instantly canceling upon make the transaction even tried to dispute the transaction (ongoing), nowhere does it show that their are no refunds on their website. Besides their terms and conditions. It is also not easy to find on their terms and conditions. Only 1 sentence is dedicated to mentioning no refunds and it is cleverly hidden in the middle of the paragraph.

Applied for a monthly membership, bulled for annual. Service didn't work, no refund issued.
Problem date: 8/18/2018
Purchase date: 8/18/2018
Sales rep: ***
Sale amount: $371.88 + $9.99
initial issue was the fact that I was charged a yearly subscription fee instead of the monthly. Secondly, I was not even able to use the service. was not able to create or even view any advance tickets. I tried to check in, but was not able to do so as I clicked the option to check-in, the app closed the screen with the advance tickets. This ticket confirmation did not appear again anywhere in the app for me to access and show the movie clerk proof of purchase/resevration. After seeing this, I had to generate another ticket as I was put on the spot and this ticket also disappeared, without any proof. Now, I couldn't even create any more advance ticket requests as my two failure attempts restricted me as I only have access to two tickets monthly. I did not even receive any mobile tickets. It's as if the tickets were never created in the first place and would not let me access it. Lastly, I tried to reach out to customer service about the issue and it's as if they did not have any regard for my feedback or conconcern. I also do not feel safe with this company having access to my credit card if they are going to charge me in that regard without any sort of discretion or even openness to resolve my ussue. I truly feel backed into a corner.

The company is unreachable. No response to multiple contact attempts. No customer service number. Have not received the product in weeks.
I accidentally signed up for a more expensive service when signing up for a membership on their website because they tricked me into adding on additional services I didn't need. I immediately tried contacting them to cancel the membership or change it to the lower one, and they never responded. Week goes by and I hear nothing, so I email them again. Week goes by and nothing. SO I email them again. That was a week ago. They have no customer service number. There is no way to reach them directly. It's up to them to get back to you when they want to and IF they want to apparently because I still have not received a response. They're shady. They're misleading. And after going through this I found multiple review websites where people are complaining about the same things as me. I never should have signed up for their service.

I have emailed them many times over the past few months, and have never gotten a response.
I signed up for Sinemia in May of this year. I did not get an order number, but they charged me $179.88. They said they would send me a card to use their service. After a month of no card, I emailed them asking when I would get one. Then I saw I could use their service limitedly by ordering tickets online for an extra fee. I used it a few times, frustrated I had to pay more.
I have tried five times to try and contact someone at Sinemia- oddly this company has no phone number. I never received my Sinemia card. I tried contacting them a month later asking where it is- then a few weeks later, and two more times after that. I have never received a response back. No indication my card is coming. And the last two times I've tried to cancel my membership and get a partial refund. Still, no response.

I joined Sinemia a week ago because my previous subscription service failed. I paid the card activation acceleration fee to start using my membership immediately. It works so well so far. I could book my first movie for the same night. It is a true advantage for users to go cardless, it saves time and super convenient.

Pay for one year service in advanced and expect at least threes weeks or more to be able to see movie. Or you can pay 19.99 fee to see movie immediately. The fee was never disclosed while you are signing up for the service. Also, the payment cant be refunded after realizing that you have to pay 19.99 to see movies right away even though all the advertisement stated you can see movie right away.

False advertisement, hidden fees, does not work at stated theater, no card with service.
I purchased a movie subscription service from Sinemia on 7/31/2018 and waited a week to get email updates about my account activation. I then asked Sinemia about when I would receive my card in the mail and they stated that there would be no card and their service is now cardless. This was never stated when purchasing the plan. When purchasing tickets online there are also hidden convenience fees that are never stated during the sign up process. I then asked my local theater if they can take a cardless payment and they said no they cannot even though it says on Sinemia's website that it works with my theater. My account was never activated and I never used the service so I politely asked for a refund in which they refused. I am just looking for my full refund of $95.88.

Horrible customer service. They were rude and kept offering me an option I did not want. I signed up for the card in May and this is already August 1st and I still do not have a card. They could not even get my name correct even though I made several attempts to get them to use my proper name. They are just really rude and this is not the way customers should be treated.
Poor service.

I paid for a service, which has been unactivated and unused based off of misleading marketing material and I would like a refund for this.
On July 27th, 2018 - I purchased a service from this company for 167.88. My account is still not activated, I have not received my card in the mail yet, and so this account has been completely unused. After purchasing this product, I find out there are still fees associated with this product because what it really does is send you to third party sites to buy movie tickets, in which they all charge you for fees. This was NOT in good faith and very misleading. I would like a refund for this service in which I've not used at all.

Issue with using Product and Receiving Product
I submitted a payment of $239.88 to Sinemia on May 4, 2018 and after several months I have yet to receive the physical card and have only been able to use the service once. The company claims that the physical card is the same as their app service, however it is not, as it has system limitations, such as the recent server issues that rendered it completely useless, which resulted in cancellation of plans, which would have not occurred if I had the physical card.

I have contacted customer service over 4 times in the time period since my purchase, asking for either the physical card or a refund, to which I am told that I am put as a priority to receive the physical card and that I should continue to use the app. This is after being told when I initially purchased the service I was told 7 days to receive the card, which went to 30 days soon after.

The reason that I also would prefer the physical card is that I don't want to go through the app to have make the purchase, not only does this take extra time, but I also have to pay convenience fees through ticket sites, which is an unforeseen extra price.

On a side note, customer service is very lacking in this aspect. I'm not sure if they're limited to canned/scripted responses, but it is very frustrating to get a "use the app" response to a issues with using the app.