Six Flags Great Adventure

The guest purchased season passes that had an expiration date for the free upgrade items on September 2nd The online store sent a request for an address correction on September 4th The guest contacted the park for the first time on September 22nd and advised us she received an email stating that the vouchers were not able to be delivered We do not receive why they were not deliverable The guest was responded to and the vouchers were emailed to the guest on September 24th The guest waited until October 29th to contact us again to let us know that she cannot come to the park to pick up the passes and requested a refund The Guest was advised we do not offer refunds and was advised that the deadline was extended If the guest would have received the order in the mail, she would still have had to come to the park to process before October 31st- the deadline was extended to November 5th because the park was closed on October 29thThe guest will still have passes if she processes after November 5th, however, she will not have the bonus items that had an expiration date

Response:We do apologize for the occurrence in the parkThe information you provided will be sent to the rides department, to ensure that all of the employees involved are counseled on guest interactionSix Flags does appreciate all guest correspondence and we take them very seriouslyGuest enjoyment and safety is always our number one priority in the parkAccording to your correspondence you have two unused ticketsI do apologize that this was not taken care of at our Guest Relations office but we would be more than happy to invite your husband and yourself back to the park on usI would also like to issue you two meal vouchers as well as two ride exit passesThe exit passes will allow you both to skip the lines on two rides in the parkTo redeem these items please visit the Guest Relations office in the or season and present GSR number [redacted]

Response:Hello [redacted] , I am sorry to hear about your experienceYour pass is valid until January, 3rd, so you should never have had any problems with thatSince you did not enter the park, we will be more than happy to accommodate you with a refundPlease just mail in the receipts to [redacted] ***If you ever need to speak to a live operator please call [redacted] (option 1, option 4, option 2, and option 1)We will have someone available during park operation hours as well as 9am-5pm during the week when we are not in operationsHopefully this finds you well, [redacted]

Complaint: [redacted] I am rejecting this response because: It makes sense nowSomeone stole my originalsPlease issue me free tickets or an online refund Regards, [redacted]

Guest's order was delinquentGuest paid the membership to bring it currentGuest's membership was cancelled and was offered a refund

Six Flags does not offer compensation for rides being closed- for the day or temporary times during the dayIt is posted on our web site on the Safari Off Road Adventure page that the Safari will close at 4:30pm or earlier due to popular demand The Safari closes earlier than the park so the last truck can get through the Safari and the animals can be gathered for feedings and to be directed to their housing areas for the eveningOnce the queue reaches maximum capacity for the day the line is closed We do not allow any Guests onto the line if it has been closed for the day, we cannot make any exception due to the demand of Guests that wish to visit the Safari On the day of the visit the Guests entered the park at 2:51pm, the Safari Off Road Adventure was open for Guests to enter the line to ride.Attached is a link from our Safari Off Road Adventure page with the closing times: https://www.sixflags.com/greatadventure/attractions/safari-road-adventure

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

I am rejecting this response because:The information presented in their response is direct and to the point and easy to understand, however, the information in their response is NOT explicitly stated as they say it is, especially when we weren't able to get a pass because we were never able to get into the park when the ticket was purchased Yes, the agreement was months assuming we could get into the park, but it doesn't say anywhere that the park is subject to close at any time as their response states This is the first time I hear about Hurricane Harbor being "added" to the membership as wellas if it's a courtesy Had this information be shared BEFORE making the purchase, we would have never purchased the pass in the first place Why would we put ourselves in the position of spending unnecessary money knowing that the park can close anytime when we live so far away? It doesn't make any sense and it's unfortunate that they were clear in their response and they're not clear in their "agreement" which leads you to believe that the only way you wouldn't be granted access is if there are "blackout dates" which you're notified months in advance aboutThis whole situation is a real shame and I can't believe that throughout this whole process, such a large and popular corporation refused to provide any assistance/support

Response:Season Pass replacements at the park are $per passThis is stated on our website under the Guest Relations section as well as the frequently asked questions for Season PassesIf the guest has had the pass replaced in the past and brings the wrong pass the card number it would be invalidThe guest may have brought the wrong pass on their visit, this would be considered an invalid pass and they would need to replace the passes with the Guest Relations office

I apologize for the delay in the refund The refund has been processed

Complaint: [redacted] I am rejecting this response because: Six Flags said in their original flash sale on Labor Day weekend that purchasing the passes at that time would allow us to bring a friend to the Fright Fest It said that once we redeemed our passes prior to 10/we could bring a friend for free A week and a half later I receive an email stating that there was only one weekend to bring a friend for free and that was the weekend of September 21st That email was sent out only days prior to that weekend When I called their Customer Service department the representative Doris said she agreed that it wasn't right for them to have done that and said Customer Service was inundated with complains about that promotion They used advertising to entice customers to purchase the season passes Regards, [redacted] ***

The Labor Day Flash Sale offered a Bring a Friend, there was no date, there is never a date, the coupon with the date is added to the app when the purchase is made, there is a followup the week of the coupon The only compensation that is being offered is the offer of the additional dates of October 30th and 31st

When a membership is delinquent we attempt to reach the Guest via email to let them know that the membership is delinquent There were three emails sent and the fourth email was the termination email There are also calls that are made via phone from a pre-collections agency that can take payment over the phone Once there is no payment for days, the membership is sent to a collections agency We work with three agency's, we do not have the name of the agency it is with We offer Guest's the phone number of the agency [redacted] )- the Guest leaves a message with their information and the voicemail are retrieved and sent to the proper agency and they will contact the Guest Once the membership is days delinquent, Six Flags does not have the membership and payment can only be made to the collection agency I will reach out to the agency to have them contact the Guest for payment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Please know that the tickets purchased can be used for any time within the seasonThis is a copy of the web site FAQ for people not able to print tickets at homeWhat if I cannot print my ticket(s)? Check to make sure your printer is plugged in, properly connected and turned onMake sure that all color and black ink cartridges contain ink and are working properlyIf you are not sure that you have ink, please print a test page such as an email or a photographIf you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for youA replacement fee will applyYou will need to bring the following: The credit card used to purchase these ticketsPhoto IDYour email receipt or your order confirmation numberIf you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these ticketsA replacement fee will applyThis can be found on the web site [redacted] under Guest Relations FAQIf you are unable to use the season we can cancel the tickets and issue tickets for you and your sonIf you do not use your tickets please bring this number [redacted] to the Guest Relations Window at the Park in the season

Fright Fest is the busiest time of the year. When we sold Haunted Maze passes, there was signage at the location and on the receipts that you are not guaranteed to enjoy all of the attractions. We do not offer refund if you cannot visit all of the Haunted Mazes.

Guest contacted us March 17, about an issue that happened July Guest claimed that she purchased tickets at our ticket taker location and used them to enter the park, these tickets were a weekend ticketSix Flags does not offer a weekend ticket- a two day ticket or a combo ticketThe Guest purchased a membership and used the membership at the toll plaza on July 26, The membership tickets were processed on July 26, and the Guest made a return trip where the membership season passes were used at the toll plaza and for entrance into the parkI requested proof of purchase from the Guest so I would be able to request a refundThis is the response I received: "We were told they were weekend passes so we used them that weekend and threw them awayWe only stayed about an hour the first day and came back the next morningI certainly hope you don't think it's reasonable to ask me to find a receipt from July - if your employee was incorrect or dishonest, that's not my faultAs I remember the total was a little under $150, which was outrageous, but we were told that was the only optionIf they were really membership passes, we obviously would have kept them and continued using them since that's what we wanted in the first placeI shouldn't have to pay $plus $monthly for a two-day visit to your parkGiven that you've taken $monthly for months now, that means I've paid about $for one visit to your park." Six Flags cannot provide a refund without proof of purchaseWe are waiting on proof of the purchase because all evidence that we have is the Guest used their membership to enter the park and used it a second time the next dayThere is nothing showing that the Guest purchased anything else to enter the park

Unfortunately, the membership dining only had one payment and is in a collections agency The membership is no longer with Six Flags I have sent your information to our collections agency for them to contact you.Because there was a default on an order, you cannot order from our website, however, if you put the order in under another name (family member), you would be able to make the purchase

Response:Each Season Pass or Membership Pass purchased for Six Flags Great Adventure is specifically for the theme parkThe Hurricane Harbor portion of your Membership was added to your pass as an additional option to visit our water park and entry can be denied at anytimePrices, availability and
park hours are subject to change at anytimeThis information would be provided on the back of your Membership cardHurricane Harbor occasionally closes it's entrance gates for our guests safety for various reasonsWhile I do understand the concern Six Flags Great Adventure would not be able to reimburse for your membership account or any additional guest tickets you purchased as the park does not offer any refunds, rain checks exchanges or cancellations on any purchasesWhen placing the order for your Membership account you electronically signed and agreed that you will meet the month requirement before cancelingIf you request cancellation any earlier there will be a cancellation fee of the remaining balance left on your account

Six Flags does not have any of the dates for their coupons on the websiteWhen the Flash sale offer was made for tickets, there was an email that was sent out with the dates the week of the offer. The dates were also listed on the Six Flags app and online coupon portal. There
are two dated that have been added for guests that have not used the Fright Fest bring a friend ticket- they are your choice of October 30th or 31st