Six Flags Great Adventure

Review: On Wednesday, July 29th, 2015; My family and I went to six flags Hurricane Harbor NJ. It was the worst experience in our lives. The park was so over crowded, it was impossible to walk with two kids around. The wait lines were more than 2 hours long and we could only do one ride because of the amount of people.

Moreover, the park was also unsanitary: Not just because of the amount of the people but also because of two major factors:

- Some people were fully dressed in their personal clothes and personal underwear and going inside the pool which the staff did not forbid or reinforce. I did not feel safe having my kids in the pool with other persons with their personal underwear.

- the color of the kids' pool was not blue; it was opaque. I have a pool at home so I know what the pool should have as a color. It should be crystal clear and with the appropriate amount of chlorine.Desired Settlement: I just want my money refunded. I spent $152.95 for less than 3 hours spent at the park which was over crowded, unsanitary and way over the occupancy limit. Even as we exited, the cashiers were still selling tickets.

Business

Response:

Response:I am sorry that you had such a unsatisfactory visit with us here at Hurricane Harbor. We do not offer refunds but can offer you and your family return tickets to Harbor or to Six Flags Theme Park. Please accept our offer of four (4) return tickets to either Six Flag great Adventure or a return Trip to Hurricane Harbor. Again we are sorry that you had such a unpleasant time with us at Hurricane Harbor. To redeem this please visit the Guest relations window with the GSR# [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

A big thank you for the Revdex.com to always look out for customers.Also, thank you for the response of six flags. Even though there is no refund, I am very pleased with the response and that they not only give me new ticket but the choice between Hurricane Harbor or six flags.

Review: I mailed out the following letter to Six Flags and received no response. The letter details my horrible experience of non-service, and time and money wasted.

September 15, 2014

Six Flags

1 Six Flags Blvd

Jackson, NJ 08527

To whom it may concern,

We came to Six Flags with my family yesterday and it was one of the worst days of my life. When we arrived, the first ride we waited for 45minutes. As soon as we were next to go on, the power shut off. We raced to the safari, the only ride that was running, and after 21/2 hrs. I had a panic attack and got out of line for a bit of food. The only area open was boardwalk, in which was another line and I waited for 45 minutes for food. To make matters worse, we sat in line in the parking lot for an hour and couldn’t leave because of the traffic mahem. My mother was so upset, as was my son and partner. I would like a refund of my ticket, my son’s and my partners, and the parking that we paid for. I live out of state and didn’t get to ride on any of the rides. I was at your amusement park from 1pm to 8pm and received nothing from what I paid for. I do not want tickets to go here another day as I do not plan on coming back. Please refund our 3 tickets and parking. I have a huge family and friend base in the [redacted] and will spread the word of how horrible your establishment treats guests if you do not. Also, my workplace advertises Six Flags and I will give you a bad review to them as well if you do not refund me. I’m highly regarded in the workplace. Please do the right thing.

Sincerely,

[redacted]Desired Settlement: I would like a refund for the 3 tickets and parking.

Review: I signed up to be a member of six flags but when I entered the park was informed that I was committed for a year. I was told by a park official that if I cancelled my membership effective immediately it would not be a problem. I did so. The company continued to bill me, and when I stopped payment on my card they sent threatening emails. I have attempted to contact them through email, print mail, and phone. All communication is ignored.Desired Settlement: I want my money refunded and the threats to stop. I want for the company to stop sending me these bills and threats

Business

Response:

Review: On October 9, 2015. I have Combo pass which is include the parking. I have season pass # if you want to look it up. Anyway that day I enter to 6 flags around 5:00pm or so. I know my pass has include parking. When I arrive to cashier which handle the parking. I gave them the pass and they said my pass has expired, and told me that I have to pay $25 for it. I argue with her that it is COMBO pass and they denied to cooperate with me and I have to pay $25 for it. I was directed to parking, then we walk to admission for ticket and I told them I have one friend with me and I would like to use up the coupon for "bring a friend for $9.99." Unfortunately, their swipe card has down and force me to go ATM and charge me $5 fee from ATM. I came back to same cashier and he told me to go back in the line. I was like "SERIOUS?!" I forced to go back to the line. I have to wait another 20 minutes I have to hurry because six flags open from 5:30pm to 12am so I try to go on many rides much as I can. Anyway, I finally to cashier and I have $20 with me.... and finally purchase for a friend. We were ready to go to admission. The cashier yelled at me to get my attention... he said WHERE YOU GOING? I told him we are good to go? He said NO your season pass has expired and want me to pay $70 for admission. I decided to storm out of 6 flags since I have to spent $25, $5 and $10 and now tell me to spend $70 for the season pass has expired. I checked holder account and NOT say anything about expired. I really disappoint.... It really waste my money for season pass and expired which is not true. I really disappointed with six flags and I tried to call customer service and all is records and records... NO live rep at all.Desired Settlement: I would appreciate for TWO combo season pass and a parking pass for 2016 since they is like my season pass and parking pass has expired which is not true. My friend is the one who drive me and him to 6 flags and he wasted his gas money.

Business

Response:

Response:Hello [redacted], I am sorry to hear about your experience. Your pass is valid until January, 3rd, 2016 so you should never have had any problems with that. Since you did not enter the park, we will be more than happy to accommodate you with a refund. Please just mail in the receipts to [redacted]. If you ever need to speak to a live operator please call [redacted] (option 1, option 4, option 2, and option 1). We will have someone available during park operation hours as well as 9am-5pm during the week when we are not in operations. Hopefully this finds you well, [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I don't have receipt because I paid it through 3rd party that offer discount for disabled people. I bought it through Katzenbach School for the Deaf in [redacted] so what else I can do???

Regards,

Business

Response:

Response:I am confused as to why the response was rejected. [redacted] contacted the park via phone on November 12, 2015 and agreed to compensation. Compensation that was agreed on was one gold season pass that must be picked up between March 23, 2016 (opening day) and May 30th, 2016. this issue is closed.

Review: Order# [redacted] WU 7/17/2013 Active

Great Adventures member website has no information or ability to cancel membership when logged in. When trying to login, they reap extra months by stating you need to tell them with 45 days notice prior to being able to cancel in the next cycle. Hence, they will bill me and everyone else wishing to cancel in the current month for 2 additional months. This practice is without a doubt immoral and unethical.Desired Settlement: I wish to cancel immediately as I paid for about 15 months not having even gone more than once if that. While this was based upon my own busy schedule, it really upsets me that they ask for 45 days notice (what possible reasoning could they have?).

Business

Response:

Our online website has a tab for membership and passes. There is a FAQ that tells you where to go to cancel and the 45 day notice. This information is in the contract that the Guest signed and the cancellation information is stated. Guest went online and cancelled on October 16th, the day the claim was filed

Review: I am trying to cancel my membership with Six Flags. My agreement tells me to call a number [redacted] and there is never an answer, only a recorded message to use a web based cancellation www.sixflags.com/cancelmypass. The first several attempts made in late August to cancel it came back with an error message stating my ID could not be found. I called the customer service number and was transferred to the memberships dept, which went to voice mail. I left my name and number and never received a call back. I cancelled the bank card and began receiving emails immediately from an automated/ do not reply to email address for non payment. I updated my card with them, which they promptly charged and once again tried cancelling through phone and internet options. There is still no answer on the phone number provided, but now the message on the internet cancellation says my account is on hold and will update within 24 hours. I have been getting that same message since October 8th. I again left a message on the membership customer service line and again have not received a call back.Desired Settlement: I would like my membership cancelled, a refund for all charged from August until they stop charging me with no way to cancel.

Business

Response:

Guest's order was delinquent. Guest paid the membership to bring it current. Guest's membership was cancelled and was offered a refund.

Consumer

Response:

I am rejecting this response because:my account went into delinquency after several attempts were made by me through phone and internet to cancel my membership failed to yield results. I was forced to cancel the card they were charging in an attempt to stop payment. Six Flags is purposely making it difficult for people to cancel their memberships in order to collect monthly memberships longer.

Business

Response:

Business Response to a Complaint

I received a letter that the Guest rejected the response. There is nothing else the company can do for this Guest. We cancelled his membership and gave him a refund of $180.20.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: On the Six Flags website: https://content.sixflags.com/greatadventure/tickets/seasonpass/ it states that there are different types of season passes and members with premium season passes are entitled to "extra free friend days" which the other types of season pass holders are not entitled to. Based on that knowledge I purchased 4 premium season passes for my family. When I contacted six flags they gave me a list of when those free friend days were but the list was for all of the types of season passes. The employees told me that there is only 1 season pass coupon booklet for all season pass holders even though they have made a distinction between the levels of season passes.Desired Settlement: I would like to either be refunded my season passes to either be refunded, honor the claims on the website and tell me when those extra free friend days are, or give me season passes/ tickets for my friends to be able to come along with me when I go.

Business

Response:

Six Flags great Adventure offers (3) three different season passes: • Thrill Pass • Regular Season Pass • Premium Pass We offer one coupon book for both the regular and premium season pass. This year we offered one additional Bring a Friend Free coupon for Premium season pass holders. It is on page 19 and clearly states: Premium Pass Holder Bonus Bring a Friend Free on any regular operating weekday August 5-9, 2013. Here are the dates of our Bring a Friend Free coupons and our Bring a Friend at a discount: Bring a Friend Free: Mother’s Day, May 12, 2013 or Father’s Day, June 16, 2013 (page 5) Any operating weekday May 28 - June 14, 2013 (page 7) Any operating weekday July 8 – 19, 2013 (page 11) Any operating day Sept.13, 14 or 15, 2013 (page 11) Valid only for Premium Pass Holders BAF Free on any operating weekday Aug. 5-9, 2013 (page 19) Bring a friend for a discount: Pay $19.99+ tax for a General Admission ticket on April 26, 2013 only (page 19) Pay $17.99+ tax for a General Admission ticket any day March 23 - June 15, 2013 (page 13) Pay $19.99+ tax for a General Admission ticket any weekday during July 2013 (page 13) Pay $19.99+ tax for a General Admission ticket any weekday during Aug 2013 (page 15) Pay $17.99+ tax for a General Admission ticket any day Sept. 13, 14 or 15, 2013 (page 15) Pay $19.99+ tax for a General Admission ticket on Sept. 13, 14 or 15, 2013 (page 21) Savings for Hurricane Harbor: Pay ½ price on a General Hurricane Harbor Admission ticket any day May 25-Aug. 9, 2013 (2 coupons-page 17)

Sent on: 7/7/2013 1:08:36 PM

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have a yearly membership. I called about 6 weeks ago and was told I can't do anything to cancel until after August 28th (my last payment). Then I can go online and cancel. Today I went online to cancel and the message indicates that I will be billed AGAIN on Sept 28th. Why wasn't I told this 6 weeks ago when I called. I could have gone online and canceled then? They are going to bill me for 1 extra month because I listened to their representative? Also, at the end of the online process it said I was DECLINED. I couldn't cancel??? My credit card was billed on 8/28/15 (my 12th payment). I just received an email indicating that I owe money? I tried to call customer service but their voice system won't let me speak to a person. I just want to get out of this 12 month deal. I have paid the 12 payments and done what I was told. How do I cancel and why are they billing me for an extra month??? What a scamDesired Settlement: Cancel my account and do not bill me for an extra month.

Business

Response:

Response:I just looked at your order # [redacted]. It looks like [redacted] from Six Flags Great Adventure was able to cancel your order, and made sure you did not get charged an extra month on September 1st. I also saw that you did not get charged on September, 27th which would have been the day the charge would have taken place. Please contact us if this information is not correct at ###-###-####.

Review: my belongings went over the gate. Where it's a ride. I was told to go to the lost and found file a report I also have the security officer saying I could get my stuff back later. I go to the lost and found the lady didn't want to file a report. Because is only a ball ? I had to pay 40$ to win that ball now it's becoming an issue to get I have the video if u guys need it thanks .Desired Settlement: I want my [redacted] ball back that I won

Business

Response:

A [redacted] basketball will be mailed to the Guest