Six Flags Great Adventure

Review: At the end of 2014, Six Flags had a promotion for buying your 2015 passes. My boyfriend [redacted] and I each bought a pass for 2015. With the pass we were told that we could use the pass for the rest of 2014, use the pass to get buy one get one free Flash Passes, and get free parking in 2015. The only reason we bought it was for the buy one get one free Flash Pass because we will not go unless we are willing to buy the Flash Passes. We went this past Saturday (June 6, 2015), went to purchase the Flash Passes and were told that they changed their policy. Now each pass holder would only get $5 off a Flash Pass instead of buy one get one free. So instead of paying $110 for two Platinum passes, it would cost $210. We spoke with two managers to try and fix the situation. We said we would have never bought it if we were told the policy would have changed. They said they could do nothing. (We talked to [redacted] in Flash Pass Services about it.) We do not think this is fair at all.Desired Settlement: We would like to cancel our season passes and get our money back. In was in October when we purchased it, so I do not remember the exact amount. I believe it was $70 a piece. We would both like our passes canceled and a refund. ([redacted] & [redacted]). If they have have a different amount, that is fine. We just want whatever the amount was cancelled and refunded.

Review: I purchased tickets for my son and I online for September 6. On the calendar for park September 6 was listed as private event. I called prior to purchasing the tickets and was told that it was Muslim appreciation day. I was told that they were allowing guest in for additional ten dollars. So I purchased tickets online. I arrived at park at 400 pm we again were told in parking lot that there was a private event and it would be additional 10 dollars . We park car and walk to security gates to enter. When it was my turn at security I was stop to say I would not be allowed into park because I was wearing tank top. I was embarrassed . I told security that I wanted to speak to guest relations to request a refund . After ten minutes the security officer spoke to his boss an I was given permission to enter to go to guest relations . My son and friend were ask to wait outside. At guest relation booth I explained what had happened. I was told that I could not receive discount . I was told that when I purchased tickets I accepted terms and conditions. I explained to women that there was nothing on website about dress code . There was also no information on type of event. ( this s why I called before driving one hour) I told her that if it had stated a strict dress code I would not have accepted those terms. She told me that if I READ , I would have seen all information. I became angry and ask to speak to supervisor. I was to, she was supervisor. She then to,d me tat security would escort me off premises if I did not leave. This is just ridiculous ! Why I was not able to enter a park because of a tank top? I am not Muslim and we are not in place of worship.I called great adventure the next day on September 7 . I explained sorry . She told me that I was correct and website did not explain or state a strict dress code. She also stared that event type was not listed. This is what guest relation told me . She extended my tickets. I am not happy and want refund .Desired Settlement: Full refund ! I will never go to a park that embarrasses people. It was false information

Review: My daughter was charged to replace 2015 season passes that were provided by Six flags. On August 26th she went to the park handed the attendant the 2015 passes she was previously supplied with and was told the passes were not valid. Then they proceeded to charge her 21.60 to reissue the 3 passes. There is no reason why season pass holders should be charged additional for something that is clearly a fault with the six flags card reader- I wonder how many more people they have done this to. It is a dishonest practice.Desired Settlement: I would like my $21.40 back from Six Flags. I did reach out to them and spoke to an area supervisor - [redacted] who told me there was no one other than him that I could discuss this with.

Business

Response:

Response:Season Pass replacements at the park are $21.40 per pass. This is stated on our website under the Guest Relations section as well as the frequently asked questions for Season Passes. If the guest has had the pass replaced in the past and brings the wrong pass the card number it would be invalid. The guest may have brought the wrong pass on their visit, this would be considered an invalid pass and they would need to replace the passes with the Guest Relations office.

Consumer

Response:

I am rejecting this response because: the pass brought to the park was the one issued by the park for 2015 ( we have been been pass holders for the past three years) - there were 2 adult witnesses to this ... The attendant said the machine was not recognizing the card and therefore needed to charge my daughter to issue new passes. It's not my daughter's fault the machine couldn't read what was issued. I wonder how many more folks had 21.40 extorted from them for a bad pass. This is not honest on the part of 6 Flags.

Review: I have tried several times to cancel my membership with Six Flags Great Adventure. There is no way possible to speak to a representative via phone, and on line is the only way to cancel a membership. When I tried to cancel on their website they are telling me my account does not exist. The last transaction from my bank account was on 5/05/15 for the amount of $27.16. I only wanted a one year membership that should have been canceled on 10/31/14, yet they are still withdrawing from my account.Desired Settlement: I would like a refund starting from 11/31/15 until 5/05/15 total amount of $190.12, and also please cancel my membership!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I tried to cancel my "membership" with Six Flags on May 5 by calling, emailing them and cancelling on the website and their representatives did not process my request. I purchased season passes for each member of my family March 2013 and paid them off in one year. They proceed to charge my account even though I paid for the services they provided and I no longer had access to their parks. I called, emailed and tried to cancel on their website on May 5 in accordance with their policy. They did not process the cancellation and I continued being billed for this "membership" even though I don't have season passes anymore. I have been in contact with American Express to let them know these charges are fraudulent and they gave me credits for the unauthorized charges and they eventually set up a block on my account. Now I am getting threatening emails from Six Flags that my account is going to go to collections since they aren't able to process the payment. I tried calling them and there is no answer. When I tried to email them under the specific reason it wouldn't let me and it directed me to the phone number that doesn't get answered. I just left another email message under a general heading before I filed this complaint, but I honestly don't want to deal with their representatives anymore. They have all been very rude and unhelpful whenever I have called them in the past. I would appreciate the Revdex.com contacting them and work with American Express to get these charges to stop occurring. Thank you.Desired Settlement: I just want the charges to stop. I will accept the one additional charge in April because I didn't cancel when I was supposed to even though I was done paying for my season passes at that point, but I do not want to be charged for anything after May 5 which is the day I tried (a few times) to cancel my membership.

I would also like the Revdex.com to looking into their policy of charging for a membership even though they aren't providing any services once the season passes are not in effect. I think this is unethical.

Business

Response:

From: [redacted] [mailto:[redacted]]

Sent: Tuesday, November 04, 2014 3:57 PM

To: [redacted]

Subject: Website: Complaint Response

Review: I canceled my membership last year oct and they continue to take payments since and I want to be reimburstDesired Settlement: I want refund I canceled last oct and they continue taking money out we had nothing but problems at park

Review: My sister (20) and I (19), applied for a Six Flags membership last year, 2014. We thought we would go maybe twice a month. We work together in A&P. Everyone left for college so my sister and I really didn't have a choice but to work almost every day. We simply did not have time to go to Six Flags. Keep in mind that my sister was paying around $35 a month, while we did not go and use our memberships. So we decided to cancel our membership. That's when they told us the contract said we were in a contract for 1 year which means we couldn't cancel our membership until last week, August 2015. So besides the fact that my sister spent almost $400 for us to not go to Six Flags ONCE, I still can't cancel the membership. I've called and called but they don't have an operator to talk live with. THEY DON'T HAVE A LIVE PERSON TO SPEAK TO IF YOU HAVE PROBLEMS. IT'S JUST A MACHINE. So I went online like the machine told me to do and I tried cancelling the membership. But after I put in my sister's name, email, credit card number and phone number, They Said They Couldn't Find An Account? How could this be? They are still charging my sister's card! Please help us!Desired Settlement: My sister paid almost $400 for what? Nothing. Absolutely nothing. We never had a chance to visit Six Flags due to work so our memberships were never used! Is that even allowed? To just take our money just because of the contact? We would like to get some money back if not all.

Business

Response:

Response:The guest called and spoke with a supervisor and was told on 11/6/2014 the exact date they can cancel. The guest did not go online to register to cancel. If they would like the account canceled they will need to go to www.sixflags.com/memberships to request cancellation.

Review: I purchased 2 memberships online in July 2014. I went to the park to have the passes printed. The employee informed me the online sale did not go through, so I would have to purchase passes at the park. Memberships are only sold online so he offered me 2 "weekend passes." We paid for these passes, used them that weekend, threw them away and forgot about it.

I have been charged every month since July for memberships. I recently spoke to a supervisor who informed me "weekend passes" do not even exist at Six Flags, and the passes I was given were really my memberships. They will not refund the money because they show the memberships were used that weekend, but I was told that the passes given to me were only "weekend passes," not memberships. Obviously if I knew my membership purchase was processed successfully, I never would have thrown them away, I wouldn't have paid extra in-person that day, and I would have been able to use them over the past 9 months.

I paid in-person for the "weekend passes" and they STILL will not stop billing me for the membership. They state they would need a receipt from 9 months ago showing my cash purchase at the park, otherwise they will not do anything at all to correct the situation. I even asked them to look at the surveillance tapes from that day to prove it but they refused.

I even tried placing stop payments on these transactions with my bank, but I have to pay for every stop payment I request and they only last for about a month, so every month either 6 Flags debits my account or I have to pay the bank in order for them to refuse payment.

I have paid almost $350 total now for ONE weekend visit to the park.Desired Settlement: I would like to be refunded for all debits made to my bank account since July. I paid separately for the passes I did receive, so I paid almost $150 in person and almost $200 has been taken from my checking account. They need to refund the recurring membership charges and stop charging me in the future for something I don't have and was never able to use because of what their employee told me.

Business

Response:

Guest contacted us March 17, 2015 about an issue that happened July 2014. Guest claimed that she purchased tickets at our ticket taker location and used them to enter the park, these tickets were a weekend ticket. Six Flags does not offer a weekend ticket- a two day ticket or a combo ticket. The Guest purchased a membership and used the membership at the toll plaza on July 26, 2014. The membership tickets were processed on July 26, 2014 and the Guest made a return trip where the membership season passes were used at the toll plaza and for entrance into the park. I requested proof of purchase from the Guest so I would be able to request a refund. This is the response I received: "We were told they were weekend passes so we used them that weekend and threw them away. We only stayed about an hour the first day and came back the next morning. I certainly hope you don't think it's reasonable to ask me to find a receipt from July - if your employee was incorrect or dishonest, that's not my fault. As I remember the total was a little under $150, which was outrageous, but we were told that was the only option. If they were really membership passes, we obviously would have kept them and continued using them since that's what we wanted in the first place. I shouldn't have to pay $150 plus $20 monthly for a two-day visit to your park. Given that you've taken $20 monthly for 9 months now, that means I've paid about $330 for one visit to your park." Six Flags cannot provide a refund without proof of purchase. We are waiting on proof of the purchase because all evidence that we have is the Guest used their membership to enter the park and used it a second time the next day. There is nothing showing that the Guest purchased anything else to enter the park.

Review: I recently purchased a 2 Season passes. Sunday Sept 14th I went to activate my pass which I had more than a 2 hour commute to the park. I activated my pass as well as utilize a "Bring a Friend" free that was good for only that weekend. After activating my pass I proceeded to get on the Superman ride line. After waiting on the line for almost 2 hours an announcement was made that the ride had minor difficulties and there was no indication of when it would be up. The only information provided was "if I chose to leave it was my option to give up 'my' place in line" Upon leaving the line I found out that none of the rides were functioning. I proceeded to the main entrance to further investigate what could be wrong only to see a long line of frustrated park attendee's. Waiting in that line would have been another 3 hours of inconvenience aside from the 4 hours of traffic I endured on my way home due to the events occurring at the park. It was utter chaos of aSunday. Although incidents may occur it is not just for park goer to be misinformed and kept waiting. I invested in a Season pass to take advantage of its Bonus', such as the "Bring a Friend" free on certain weekends/days, and to fully enjoy the park but on that day I was not able to accomplish neither. I made several calls to the head offices. I have left voice mails but still not response. I have even filled out surveys indicated the issue and still nothing. I recently received an email stating that a new "bring a friend" on Friday October 3rd or 10th pass will be given to all that encountered that problem. This is a coupon that was already included in my season pass upon purchase so how is it a form of compensation if it does not rectify the problem of loses? I feel that that both "Bring a Friend" passes should be replaced and extended plus everyone should of been given something more, especially those that it encountered an extra out of pocket expense, like myself. With all the money I lost, I understand aDesired Settlement: A replacement of our passes lost and 2 or more extra

Consumer

Response:

I am rejecting this response because:I did not received any passes. I received a missed message but when I call back to ask questions no one answers. Now the season is over and I am disappointed I waited so long for a response.

Business

Response:

aid who goes to a theme park for food and shoppes! She was not happy that I told her kiddie rides were open because they were useless to them. I told her that you told me your brother was here and I do not know how old he was, so I told you everything that was open.: [redacted] The Brothers Girlfriend: [redacted] She said they each brought a Guest, however, there is only one scan of the season pass, there is no scan for a Guest. I offered a ticket for this year or next, I told her to have her brother call us and I will send him the ticket, he has to choose this year or next. As per [redacted] in Corporate: NO FURTHER COMPENSATION OTHER THAN THE ONE TICKET OFFERED I now have the Guests email, I will mail his a ticket for the 2015 season

Review: I bought 3 adult tickets for my parents and myself on 9/13/2014 to visit six flags the upcoming weekend which was the 13th and 14th. It rained on the 13th so the only day left was the 14th on which the tickets could be utilized since my parents were leaving the very next day i.e on 9/15/2014, proof of which is available in the form of their tickets.

Well, it was a bad day for everyone at six flags since there was no electricity since 1 pm, which we were told while waiting in a line for almost an hour since we reached around noon. The entire staff had no definitive answer as to when the problem could be solved so we simply waited till evening when we were told that the company is distributing complimentary tickets, which unlike most of the people there were meaningless in our case. Since I was not leaving with my parents so I thought it was unethical to put a dispute on my ticket and hence took only 1 complimentary ticket for myself. But I must ask and argue on ethical terms why should my parents be wasting their money on a service they never utilized? Hence we stood in another line in front of the the guest relations for about an hour just to be handed over a business card with an extension that nobody ever answers. Honestly, if I were to buy something from this company, would have they done the same to me by not answering?? Why is it so difficult to refund money for a service they never provided. Moreover, I did go over there ridiculous refund policies on days when there was more than hour electricity shutdown and found it extremely vague saying that 'the company will take appropriate measures to compensate'. Honestly what do they mean by 'appropriate'? Shoving complimentary tickets at people who would never be able to use it, is that appropriate? Or I guess its just an easy way out for them to embezzle people's money by putting a justification that makes their side of the argument appropriate.Desired Settlement: All I'm asking for is a little refund for the 2 tickets that I bought for parents, the hard copy of which is available with me since I DID NOT give it up in exchange for a complimentary ticket. It's a mere value of $41.73 EACH, which may seem little in this currency but means quite a lot in international currency.

I wish companies like these can be more tourist friendly in the future and give them a little bit more attention since people from abroad are truly in awe of such parks and have high expectations from them.

All we wanted is a nice family day filled with fun turning into a big disappointment and honestly shocked at the way the company and staff dealt with consumer problems. Definitely not upto the standard of a developed country.

Business

Response:

Response:

Guest was here the day the transformer blew on September 14th. We offered comp tickets, no refunds. The Guest was given a refund today due to the family being out of town.

Review: We purchased a Premium season pass that included admission to the Six Flags theame park along with a halloween event called FRIGHTFEST -At the time we purchased the tickets we asked if everything was included and was told yes - a few weeks ago we were speaking with friends who also have season passes and they said they thought that FrightFEST was an additional cost -we went to the Customer Service kiosk and again asked if FrightFest was included they looked at our passes and said yes it was included - a few days ago we were speaking with friends agian and they said they called the information line and and was told there was additional charge - I called myself and was now told yes their is an additional cost per haunt . I feel they have been dishonest and lying by omission - We asked directly if there wads additional cost and was told no plus none of the information states that there is an additional charge for the haunted attractions .Desired Settlement: allow entrace to the haunts like we were told we would

Review: I purchased a 2014 Season Membership from Six Flags. The same day I purchased it, a customer service representative cancelled it without my knowledge. A couple of days later, I went to the Six Flags Great Adventure Theme Park and was told that the membership was cancelled and that I would be refunded my money. I was granted 4 complimentary passes to the theme park for that day. A couple of days later, I was refunded approximately $11. However, I have yet to received a full refund of the price I paid which was approximately $25. This happened in June and as of today, I have not received a full refund or a call back from my numerous phone calls and email attempts. I have a confirmation number of [redacted]. I have also contacted and left voice messages at [redacted]. And I also sent an email via the Six Flags website.Desired Settlement: I would like the rest of the refund that I am entitled to receive, an apology, and complimentary season passes for the rest of the season including fright fest as I have not taken my kids again this year and refuse to until this situation is rectified.

Business

Response:

The system rejected the refund. We will be refunding the money.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still have not received the refund as of today, November 5. However, I am hoping to receive it. If not, another complaint will be filed.

Review: [redacted]

The reason of my letter is because. I would like to receive an apologies and the full reimburse of my membership from six flags Gran Adventure from NJ. I got 8 full gold membership the last year, (4 for my kids, daughter and myself) and 4 for my sister family. I was paying every month on time the membership, until October 26 2014. We drove almost 2 hours with my Kids to one of the last season’s festivals. My daughter [redacted], [redacted] and myself we passed the entrance door them our surprise was when my daughter [redacted] try to pass the gate, the card wasn’t reading They told me that I have to go to customer service. I went to make the customer service line, it was full. When I got there a young women with very disrespectful attitude ask me yes. What you need!! . I explained to her that the card is not reading well, them she ask me to wait, she took about 2 minutes and then she return, toke my cards telling me they aren’t mine. (she never confront it with my ID), I asked her to give me back the cards for several minutes, she was very rude and disrespectful with me in front of my child, I never received back the cards. I went to make a line again and see a supervisor, the line was so full. So I had to return with my family after a long driving and gross attitude from the six flags customer service person. Immediately the next follow day I called to my chase bank to cancel any further payments to six flags, until them apologies and give back my cards.

I did phone call and sent email trough their website, several times with no results. Around January 15, I received a phone call from a private number, they were a six flags customer service, she just toll me to contact to collection department because my account was in collection, never listened what I said and didn’t apologies. I see the possibility to take to court to six flags. I want to establish a precedent in order of received respect and good customer service for the people.

Thanks.Desired Settlement: We would like to received an apology and the complete refund of the money paid.. for all my family membership.

Business

Response:

Response:Guest was here on October 19th. All four season passes scanned with no problems. The daughter that they said the pass would not scan was the second to enter (4:20:03-Alba,4:20:47-Geovanna, 4:20:51- [redacted], 4:21:30-Diego) The Guest stated he stopped the payments. When the payments did not go though, we contacted the Guest: 11/26, 11/29, 12/11, 12/26 & 1/10 via email and 11/26 voice mail and 12/26 the call was answered by the Guest. January 5th Guest called to cancel. He was advised that he could not due to signing the contract, The guest stated he will be taking us to court- used profane language at our team member who ended the call. February 12th the Guest contacted the park- He refused the collections number and stated he is getting an attorney. Guest spoke to me today- He stated he was not let in the park- our records show otherwise. Guest admitted he stopped payments. I advised we attempted to reach him and he did not follow directions to keep the payments up. He wants an apology- I offered an apology. We cannot assist the Guest because he stopped payments and is now in collections

Review: I went to Great Adventures with my family in August 2014, We are a family of 6, went to the park and had trouble with the way people that are disabled are treated. I am disabled and when I went to get on line with the handicap sign is I was told to buy a fast pass. I made a complaint and it took them over a month to respond. The settled with giving me 6 passes at $14.95. But they did not tell me that was only for the 2014 season. I called to ask what the time frame was so that I can make plans to go this summer with my family and they told me that the offer ended in 2014 and it was for only 5 people. I asked them to please extend it for this season because they did not tell me it was only for the 2014 season, and I was not aware you can use them during halloween season, they said no. I asked why they said because it was only for that time. I am a disabled person who was not allowed to go in the handicap line because they said I needed a fast pass not to wait on line. I can't stand for long periods pf time and I need help walking. I think that this unjust to me and I feel that I should be reimbursed the entire amount that I paid on that day which was $305.22. I also think that the young adults that run the rides learn to be more respectful of people that have disabilities instead of make fun of them, I found them and the things that were said disrespectful. I was not born with a handicap, I became disabled after a fatal car accident. So to be made fun of is not nice, especially at an amusement park.Desired Settlement: I would like 6 passes to be able to go back, or a full refund in the amount of $287.94 plus tax which is $305.22 which is 6 tickets at 47.99 plus tax. I will be happy 6 pass to return to the park. And to be able to go on the handicap line without any issues.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I did not hang up on the agent I asked the agent if I could speak with a supervisor and she told me she already did and that they were not going to do anything about it. I asked why an she said because it was only for the 2014 year. I was unaware that I was able to use them during halloween. So I don't understand why they can extend this out of courtesy. At no point of time did I hang up on the agent, I told her that I would once again contact the Revdex.com snd she told me to go ahead, and that is what I did. I plan on send a letter to the owner of the park and advise him/her how the staff at six flags has treated a disabled person and how they were not in any shape or form willing to work with me. Thank you

Regards,

Review: Six Flags practices deception with its monthly payment plan which I somehow signed up for without my knowledge. This plan charges unknowing customers a recurring monthly charge for season passes year over year. However, this company allowed me to purchase season passes separately even though it had been charging monthly all year without my knowledge. The internet blogs are full of people complaining about this deceptive practice. If they're charging people for passes, why don't they mail the passes each year? Instead they take your money with absolutely no correspondence throughout the year, auto renew you, and then take your money again for a season pass knowing you've been paying all along.

I discovered this by chance as I thought this was theft of my credit card when I happened to catch it on my bank staement. When I called the park the person who helped me cancel this plan admitted she gets many calls per day from angry people not knowing they were paying for this.. This is Fraud and nothing less. Whether I inadvertently left a box checked by default when purchasing a pass on line, this company should be punished for this deception. And they threaten to affect your credit report as they charge you an additional month when you cancel.Desired Settlement: Since I payed for season passes to the park for this year not knowing I had already paid for them monthly, I expect a refund. How can a legitimate business charge their customer's twice for the same product.

Business

Response:

From: [redacted]

Sent: Friday, November 14, 2014 2:33 PM

To: [redacted]

Subject: Website: Complaint Response

Review: I had purchased a bouncy ball & was told I could pick it up on my way out of the park. Upon leaving, guest relations was closed & the security officer I dealt with was very cold, rude & extremely unhelpful. I explained the ball was a gift for a birthday party the next day but the security guard didn't seem to care. I asked for a manager or supervisor but was basically told I was out of luck-there was no one there to help me. I proceeded to call guest relations the next day & after over a half hour of trying to get someone, I finally had to go through human resources to be transferred to a live person as there was no option to speak with someone. After speaking with someone in guest relations, I was told a supervisor would call me back. After a few hours, a supervisor called me back & I felt as though I was bothering her. She seemed to not care about my situation & what happened-I felt she was reading a preprompted script. She took my address & information & said my ball would be mailed to me & she specifically told me she would follow up with it that afternoon & have someone call me back to let me know it was sent. That was 10 days ago & I haven't heard from anyone nor have I received my ball in the mail. I'm very disappointed & appalled by the service I've encountered. Great adventure should be ashamed of themselves & the staff they hire that is supposed to be customer friendly.Desired Settlement: I honestly am not sure what I want.

Business

Response:

Response:I gave this to [redacted] to reach out to the Guest. [redacted] (Retail Manager) contacted the guest.... 7/31/2015 2:30 PM by [redacted]: Contacted the guest and left a message to return my phone call. 8/7/2015 2:54 PM by [redacted]: Made a 2nd attempt to contact the Guest with no answer and left a message to return my call. 8/12/2015 9:17 AM by [redacted]: Sent the guest a follow-up e-mail, awaiting a reply. 8/24/2015 5:23 PM by [redacted]: Made a fourth attempt to contact a Guest. 8/30/2015 6:56 PM by [redacted]: Called Guest and left a message.

Review: Last year I ordered season passes for 4 people. Two passes early April and two more about 10 days later. Somehow they turned my order for season passes into some membership. I clicked on order season passes not a membership. Nowhere in an email that they sent me did they send me a contract for me to sign for this membership nor was I aware of a contract since I never signed one. I was aware that I could make payments for 12 months for the season passes. In April of this year when I was charged for passes again I called to find out why and they said I had to cancel my "membership" 45 days in advance to avoid billing. I was not aware of this and again, I was not aware of any contract since I never signed one. They have an extra months billing and tried to bill me again for the second set of passes I ordered. In the email I received they stated they will enforce collections for some contract I was not aware of nor did I sign. If I was not aware of their bait and switch practice when ordering SEASON PASSES how many other people have they done this to? This is an unethical business practice and I don't want to be harassed for payment for something I do not believe they should be trying to collect. I paid my twelve months for the season passes I ordered and do not think I should have to pay any more money for passes I did not order!Desired Settlement: I would like the extra month they charged me in April for the first set of passes I ordered and I want them to stop trying to charge more passes to my paypal account. I want them to stop harassing me for payment for something I do not owe them. I have since cancelled the "membership" and stopped the authorization to paypal for something I do not want. I also want them to stop their bait and switch practice and if they want you to join some membership then they should so state in an email and make someone sign a contract.

Review: I have been a Six Flags pass holder for several years. I generally order at least four passes at a time. I last ordered four season passes at the end of the 2013 season for 2014. I was able to take the photos on two of the passes. On the other two, the children were ill. I spoke to customer service on the matter, as the passes said that to get the Hurricane Harbor and parking pass on these two season passes, they needed to be issued before the end of October. I was told that it would not be a problem to complete the photos for the passes in April 2014 when the park opened and that I would get the Hurricane Harbor and parking, as I had two passes that had been validated. When I went to the park on 4/18, I was told that I had passes to enter the park on the two season passes in question but no Hurricane Harbor or parking. I was told to go to the "Red tent" to fix the matter, as I had all my paperwork. I waited 90 minutes on line. I was told by a representative to speak to a supervisor. I waited an additional 20 minutes for a young male supervisor, who told me that there was nothing he could do. He told me, "Call corporate." I asked for the phone number and he told me to check the website for the number. When I checked the Six Flags website, I found a number to the [redacted], NJ customer service: ###-###-####. I was forwarded to extension [redacted] ,where I left a message on the voicemail on 4/23/14. I have not received a return call on the matter.Desired Settlement: I would like the issue with my passes for [redacted] and [redacted] corrected to show that they have the access to Hurricane Harbor and their parking passes.

Business

Response:

From: [redacted] [mailto:[redacted]]

Sent: Friday, November 14, 2014 2:50 PM

To: [redacted]

Subject: Website: Complaint Response

Review: I purchased tickets through the [redacted] on May 19th for $90.43 but had purchased them for [redacted]. When I arrive to the Great Adventure park on May 21st, the tickets did not scan. I was referred to Guest Relations who told me they weren't able to exchange my tickets but that they could issue me a refund and that I had to repurchase the correct park's tickets for $92. The men who helped me said that it would take about two weeks to receive a refund and if I did not see it on my statement, I should call the park's toll free number. I tried to get in touch with Guest Relations many times over the phone but I'm just bounced through automated lines. I emailed through the website about two weeks ago on June 16th and still have not heard back. The website said a response would take less than a week. The Guest Relations reps at the park told me a refund would take up to 2 weeks tops. This is almost 6 weeks later and I have not had a refund issued on my credit statement. I would like to be contacted with a direct line to someone who can help me with this. I have my receipt for the tickets I had to repurchase as well as a printout with a confirmation number.Desired Settlement: Refund in the total amount of $90.43

Review: On June 19, 2013 I received an email from a law office (Law Offices of [redacted], [redacted] & [redacted], P.A.) claiming to represent Six Flags Great Adventure in a claim against me for failure to make agreed payments on a "Retail Installment Contract" regarding the arrangement of four (4) season pass tickets. Per the email I received from Law Offices of [redacted], [redacted], & [redacted], P.A, the office is demanding I pay $275.59 plus 5% in late fees. Six Flags Great Adventure does not give you the option to activate your passes without proper payment, so if you're payments have failed for whatever reason after 90 days the Season Pass ID's are permantely deactivated. Since I had season passes from the previous year (Season 2012) I chose to forgo the option and choose other family friendly activities elsewhere. Why would I knowingly pay for services never rendered nor wanted? Like the year prior (2012 season) I set up the Pay Later feature and eventually paid it with a different credit card, from the one that was on file, weeks later.

After carefully reviewing each email I received from Six Flags Great Adventure, there has not been a single piece of evidence to even show a "Contract" was in place. I called Six Flags Great Adventure and was told by the operator that I would need to contact the "Electronic Payment Department" to clarify things. I was given the phone number of said department at ###-###-#### and tried three (3) separate times to get in contact with someone. Unfortunately the line was dead air and I became stuck.Desired Settlement: I want BOTH the Law Offices of [redacted], P.A and Six Flags Great Adventure to clear this misunderstanding up. I do not want to be contacted by said law office again. I want to make sure this does not happen to any other unsuspecting indidivuals.

Business

Response:

The order in question is buy now pay later. The order was placed on November 11, 2012 for season passes for the 2013 season. This order was purchased in November and due to be paid on March 1, 2013. This order was never paid for and was placed in collections on June 12, 2013