Six Flags Great Adventure

Response:Season Pass replacements at the park are $21.40 per pass. This is stated on our website under the Guest Relations section as well as the frequently asked questions for Season Passes. If the guest has had the pass replaced in the past and brings the wrong pass the card number it would be...

invalid. The guest may have brought the wrong pass on their visit, this would be considered an invalid pass and they would need to replace the passes with the Guest Relations office.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Fright Fest is the busiest time of the year.  When we sold Haunted Maze passes, there was signage at the location and on the receipts that you are not guaranteed to enjoy all of the attractions.  We do not offer refund if you cannot visit all of the Haunted Mazes.

Business Response to a Complaint
I received a letter that the Guest rejected the response. There is nothing else the company can do for this Guest. We cancelled his membership and gave him a refund of $180.20.

Complaint: [redacted]
I am rejecting this response because: When this purchase was made, I contacted SixFlags about my dissatisfaction of the poor customer service that was experienced trying to access this plan in the parks, the amount of time it took to activate it and causing a diabetic member of my party an excessive wait time of providing this service, when their sugar was low and they were in need of a meal immediately. After the nightmare experience, I didn't return to the park that year to utilize the plan. My complaint was never addressed after two attempts and three years later someone responds. I do not have a problem settling my debts, but after three years I am now being reminded of a debt that should have been reintroduced so it could have been taken care of at that time, instead of letting years pass before I was made aware of having an account that is in default. The fact that I was in the process of making a purchase indicates that I was unaware of having a default. I have been a patron of this business for many, many years and have had several seasonal Passholder accounts for me and my family without any issues or complaints, and the fact that I am now being faced with this issue in such an untimely manner is both disheartening and disappointing. 
Regards,
[redacted]

Response:We do apologize for the occurrence in the park. The information you provided will be sent to the rides department, to ensure that all of the employees involved are counseled on guest interaction. Six Flags does appreciate all guest correspondence and we take them very seriously. Guest...

enjoyment and safety is always our number one priority in the park. According to your correspondence you have two unused tickets. I do apologize that this was not taken care of at our Guest Relations office but we would be more than happy to invite your husband and yourself back to the park on us. I would also like to issue you two meal vouchers as well as two ride exit passes. The exit passes will allow you both to skip the lines on two rides in the park. To redeem these items please visit the Guest Relations office in the 2015 or 2016 season and present GSR number [redacted].

Complaint: [redacted]
I am rejecting this response because:This clearly is a denial of wrongdoing. I couldn’t see how I am being given a break for the 45 day cancellation fees when I have paid for three months of a membership that will never be used. I still feel like it’s a rip off when my card was charged the day before I finally got through to someone and a refund couldn’t be reversed then. It was one day! I have long ago fulfilled the contractual agreement. Although Six Flags thinks they are cutting me a break, I don’t see why it refuses to recognize a problem with their system and service. I am disturbed by the lack of integrity of this business. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Six Flags said in their original flash sale on Labor Day weekend that purchasing the 2018 passes at that time would allow us to bring a friend to the Fright Fest.  It said that once we redeemed our passes prior to 10/31 we could bring a friend for free.  A week and a half later I receive an email stating that there was only one weekend to bring a friend for free and that was the weekend of September 21st.  That email was sent out only 4 days prior to that weekend.  When I called their Customer Service department the representative Doris said she agreed that it wasn't right for them to have done that and said Customer Service was inundated with complains about that promotion.  They used false advertising to entice customers to purchase the 2018 season passes.
Regards,
[redacted]

Response:I am confused as to why the response was rejected. [redacted] contacted the park via phone on November 12, 2015 and agreed to compensation. Compensation that was agreed on was one gold season pass that must be picked up between March 23, 2016 (opening day) and May 30th, 2016. this issue is closed.

Response:The guest called and spoke with a supervisor and was told on 11/6/2014 the exact date they can cancel. The guest did not go online to register to cancel. If they would like the account canceled they will need to go to www.sixflags.com/memberships to request cancellation.

I kept attempting to do an early cancellation of our membership online & wasn’t successful. I contacted Six Flags Member Services because my family & I are moving out of the country in a month. The intent of the call was to request an early termination. After holding for 30 minutes I finally got through. Although the rep was polite, she gave me step by step instructions to do online again and to submit proof of relocation. HOWEVER! It was the same steps I had already taken but the system does not allow you to even attempt to cancel if you’re too early into your membership. I will call again, sit on hold... will update this review if any progress. But so far, nothing but the runaround

Review: I traveled from Brooklyn ny with my girlfriend to nj hour and a half paid dollarsParking I still have the ticket and I bought tickets over dollars I walk in to get on the rides but the staff wouldn't let me in they said I was too fat the only ride I was allowed on was skull mountain and the ride got stuck in mid air I ran to customer service they wouldn't help me after arguing for a while they gave me a code that includes free tickets for I don't want to go there ever again it was embarrassing and humiliating the confirmation number for the two tickets they gave me for is # [redacted] Desired Settlement: I want the money I paid them parking and two tickets
Business
Response:
Our rides are designed with the safety of our Guests as the first priorityThey are also designed to accommodate the varying sizes and shapes of our many Guests while maintaining our commitment to safety
However, sometimes in the design of the rides, maintaining the safety factor overrides the ability to accommodate every GuestThe manufacturers of these rides recommend that the shoulder harnesses or lap bars "click" closed to a certain point to be safely latchedAt the entrance to the rides that have size restrictions there are various signs such as, "all passenger restraints including lap bars, shoulder harnesses and seatbelts, must be positioned and fastened properly to allow guest to rideDue to the restraints, some guests may not be able to ride
”We offer test seats at the entrance of our major coasters (Superman, Green Lantern, Kingda Ka, El Toro, Bizarro, Batman and Nitro)
This is taken from our website:What is considered exceptional size where rides are concerned?Safety is our number one priorityGuests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designedSpecific ride information is available at the ride and at Guest Relations
Due to each Guest’s body being different in shape and size it is difficult to say what rides Guests would be able to rideSome guests that have a larger torso may not get on rides that Guests with a smaller torso can get onSome Guests that have larger legs and thighs may not get on rides that Guests with a smaller legs and thighs can get on-
El Toro and Batman are the most restrictive of our roller coastersBizarro has one larger seat in row It is the third seat across; it has the double seat belt
Skull Mountain is less restrictive than the other coastersRunaway Mine Train and the Dark Knight also have lap bars and the front rows give you a little more leg roomHowever, if you have larger legs, you may not be able to ride
We do not have weight limits on our rollercoastersWe have weight limits on some of our other rides: Cable Cars-pounds per car, Parachutes-pounds per chute, Log F lume- pounds per log, Dare Devil Dive- per flight
This is from our website:Do you offer a non-rider discount?No, Six Flags GreatAa'venture is a pay one price facilityBecause of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment
.On the day that the Guest visited we had our Fright Fest event going on along with our regular entertainmentThere was entertainment in the parkHere is a sample of the things that took place that day:
Thrills bv Dav-Geared to Families (included with park admission)Trick-or-Treat Trail-Trick-or-treating and meet-and-greets with the Looney Tunes
characters'
Professor Slithers’ Creepy Critters-Live animal show featuring snakes andreptiles~
The Spooky, Kooky Magic Show-Kids’ magic and illusion show featuringmaster illusionist Doc Swan.'
Six Flags Spooktacular Street Party-Street dance party'
Dawn of the Dead & Local-Live music showcase'
NEW! Monster Maze-Kids and kids-at-heart can find their way through this new cornmaze with surprises from some of Halloween’s most famous characters.-
Seafari Theater-Animal presentation featuring Asian small-clawed otters.'
Sea Lion Scary Tales-Halloween-themed sea lion show
Fright bv NigQt-Geared to Teens & Adults (included with park admission)~ The Awakening Parade- Dead Man’s Party-The Guest List-Fright Fest’s signature dance show withspecial effects and pyrotechnics features new songs and storyline!' Circus of Thrills-Circus acts featuring the globe of death, Wheel of destinyand sway poles' Doc Swan’s Sideshow of Oddities-Amazing feats and superhuman strength' The Ghoulrnaster’s Ghosts-Dance and multimedia stage spectacular featuresnew music and surprises- Dead & Local Music Showcase-Live music showcase
Zombie Zones — Themed Midwavs - Bone Butcher Terror-Tory-Western zombies terrorize Frontier Adventures - The Bloody F ountain-Colonial zombies roam the Liberty fountain and MainStreet area ' Circus Psycho-Zombie clowns have taken over the midway of the Boardwalksection - NEW! Straw-Man Stalkers- The Lakefront is stalked by demonic scarecrows!We do not offer refunds, however, we offer Guests tickets to come back on another day either the same season or the next season or we offer them a ticket to come back to our Waterpark, where the attractions are less restrictiveWe do not offer refunds for parking
Consumer
Response:
I am rejecting this response because:
That Is Very Good But All The Testing Of Seats Are Inside The PArk That Means To Find Out If I Can Get On The I Would Have To Pay Just Like It Happened I Went In Found Out That We Were To Wrong Shaped To Get On The Rides And We Went Straight To The Information Desk We Did Not Stay For Fright Fest Because That's Not The Reason Why We Paid Money We Came To Get On Adventurous Rides And We Were Denied That And We Were Told That There Is Other Activities I Don't Want Anything Else I Just Wanted To Get On The Rides With My Girl So I Don't See How Giving Me Tickets Will Help I Have To Go To The Gym For Month To Return To The Park I Don't Think IM Wrong I Wasted A Whole Day And Money Aside From The Humiliation And They Say No Refund I Am Willing To.Pursue This Legally If I Have To

Review: Six Flags automatically renewed my season pass subscription. I cancelled it online in accordance with Six Flag's guideline. According to Six Flag's I would still be responsible for an August 2014 payment and then the season pass would be cancelled. However, Six Flags has continued to bill me. They billed me for September, October and November. I want Six Flangs to cancell the season pass member ship once and for all, and refund the three payments they withdrew erroneously.Desired Settlement: I want my three payments to be refunded.

Business

Response:

The Guest did what she was supposed to do, we however, did not. Our system did not cancel out her membership as requested. I have gone in and cancelled the order and requested a refund of two payments that were overcharged. The total of the refund is $62.08($31.04 X 2)

Review: There are 4 of us in the family, me, my husband and our 2 kids. We are all Season Pass holders. We also bought the Season Parking. Last Saturday, [redacted] 2013, it was only me and the kids who went because my husband had to work. Since the Season Parking tag was put on my husband’s Season Pass ID, I brought his Season Pass ID with me to present for parking. But at the gate, I was told that we cannot use our family's Season Parking because my husband was not with me. We bought the Season Parking with the understanding that it would be used for the whole family. Besides, my husband's Season Pass ID was with me, it was not as if he can use it later that day. Again, we bought the Season Parking with the understanding that it can be used by the whole family. We were not advised at the time we got our Season Pass IDs to put the parking tag on someone other than my husband in the event that he is not with us since we just assumed that the parking privileges is for the whole family. We paid for parking on that day even though we own Season Parking.Desired Settlement: For Six Flags to refund us the parking fees we paid on [redacted], 2013.

Review: 2 memberships were purchased- 1 on 7/29/15 and the other on 8/1/15. We live in PA and over an hour away and On the day I purchased the 8/1 membership, we drove to Hurricane Harbor and at that point my wife was over six months pregnant which can be quite an uncomfortable ride in itself, but tolerable if we would've been able to get into the park for a few hours and enjoy the water. Unfortunately, upon our arrival we were turned away immediately because the park was too full. We were told to go to Six Flags since it's a combo pass for both parks. However, our intention was not to attend Six Flags as we purchased the pass mainly for Hurricane Harbor. What made it even worse was that we were told to see Guest Relations at Six Flags so an over hour ride to the park turned into another hour wait in line at Six Flags to be told that nothing could be done for us because we were members and could come back the next day. After the wait we were told they couldn't do anything. We were then told to call Guest Relations after a very long wait on the phone we were again told that no one could do a thing for us. To top it off, the day that my wife purchased the membership for herself and our son, she drove out there and took my mother in law and they said there was no parking close and made her park on grass. As she was walking in there were plenty of spots available. Then as she went to purchase my mother in laws ticket, just the wait in line in the pure sun was awful because there were people complaining. Then we she finally got the ticket, they didn't let her in because she had to take off my son's life vest because it wasn't up to code and had to walk back to the car to take it back. That left them only 1 1/2 in park. When they went into the park they closed the 1st kid attraction for 1/2 hr and when they went to the next one they closed that one too for a 1/2 hr. Being with a child, they were left with only the lazy river option and that wasn't ideal.Desired Settlement: Our request is a refund and cancellation of agreement. We had requested to cancel our membership with Six Flags before and they refused. Although the contract is clear in stating that one cannot cancel before 12 months, it is vague in some areas and isn't explicit when it comes to stating that there's a possibility that you may never be provided service. We were in fact told by Guest Relations that service is never guaranteed because they can't keep tabs on online ticketing. So as customers, we expect to get a service in exchange for our payments. We are frustrated because we haven't received an apology from the company addressing our concerns at all. They only contact us to send payment. We explained our situation many times and they have yet to acknowledge the horrific customer service and experience we had with them. They didn't even offer us a voucher for a free meal for the inconvenience of such a long ride when we were turned away. They said: Just come back tomorrow.

Business

Response:

Response:Each Season Pass or Membership Pass purchased for Six Flags Great Adventure is specifically for the theme park. The Hurricane Harbor portion of your Membership was added to your pass as an additional option to visit our water park and entry can be denied at anytime. Prices, availability and park hours are subject to change at anytime. This information would be provided on the back of your Membership card. Hurricane Harbor occasionally closes it's entrance gates for our guests safety for various reasons. While I do understand the concern Six Flags Great Adventure would not be able to reimburse for your membership account or any additional guest tickets you purchased as the park does not offer any refunds, rain checks exchanges or cancellations on any purchases. When placing the order for your Membership account you electronically signed and agreed that you will meet the 12 month requirement before canceling. If you request cancellation any earlier there will be a cancellation fee of the remaining balance left on your account.

Consumer

Response:

I am rejecting this response because:The information presented in their response is direct and to the point and easy to understand, however, the information in their response is NOT explicitly stated as they say it is, especially when we weren't able to get a pass because we were never able to get into the park when the ticket was purchased. Yes, the agreement was 12 months assuming we could get into the park, but it doesn't say anywhere that the park is subject to close at any time as their response states. This is the first time I hear about Hurricane Harbor being "added" to the membership as well... as if it's a courtesy. Had this information be shared BEFORE making the purchase, we would have never purchased the pass in the first place. Why would we put ourselves in the position of spending unnecessary money knowing that the park can close anytime when we live so far away? It doesn't make any sense and it's unfortunate that they were clear in their response and they're not clear in their "agreement" which leads you to believe that the only way you wouldn't be granted access is if there are "blackout dates" which you're notified 5 months in advance about. This whole situation is a real shame and I can't believe that throughout this whole process, such a large and popular corporation refused to provide any assistance/support.

Review: I purchased my tickets online to the park and also paid for parking. The online tickets told me I had to bring the tickets and ID to the gate. In other words I needed the tickets printed. My printer would not print the tickets. I tried to call the customer service number but could not even get in line to talk a person. It took me over an hour and a half to figure out and talk to a person. I live over 2 hours from the park. I would have been more than 3/4 of the way to the park. I have a six year old and he wanted to go to the safari. We would not make it to the park in time.

When I did get to talk to someone in group sales the told me all I had to do was bring the confirmation number. I did not need the tickets. That is not what you are told when you go to print your tickets. You have to give the name for the person for each ticket. It tells you to bring the ticket to the gate and have ID. It is not clearly stated any where that you can just bring your confirmation number and get your tickets printed there.Desired Settlement: To get my charge of 130.07 refunded.

Business

Response:

Please know that the tickets purchased can be used for any time within the 2015 season. This is a copy of the web site FAQ for people not able to print tickets at home. What if I cannot print my ticket(s)? Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply. This can be found on the web site [redacted] under Guest Relations FAQ. If you are unable to use the 2015 season we can cancel the 2015 tickets and issue 2016 tickets for you and your son. If you do not use your 2015 tickets please bring this number [redacted] to the Guest Relations Window at the Park in the 2016 season.

Review: Last year I purchased 5 season passes, plus 2 food options and parking passes. One was for my daughter's friend who moved to Florida. I wanted to cancel the automatic renewal of the 5 passes and buy just 4 passes this year. However no where on the website does it give you the option to cancel online, you can purchase online but to cancel you have to call. So I called 35 days before the anniversary of my purchase and was told because I did not give them 45 days notice (which I agreed to 330 days prior in small print as you click thru the purchase process) I was to be charged an extra month. I have called guest relations at least 6 times and have left 3 messages. No phone call was ever returned. I emailed and received a standard reply from a "no respond" address that my cancellation had been processed. With additional information stating that I would be charged the extra month as per the policy. The cancellation number you call is just a call center and they do not offer any help. Email does not provide any help, only form letter responses are sent. Calls go unanswered and not returned. I was going to buy 4 passes this year but after the way they treat their guests I do not wish to do business with this company any more. I do not think I should be charged 13 months on a 12 month contract when 35 days is more than sufficient notice to cancel something that needed to be renewed anyway.Desired Settlement: I am well aware that the March payment is valid as per the original contract but I do not believe I should be charged the April payment because I ONLY gave 35 days notice instead of 45, especially since the website does not allow cancellations, but does allow purchases. This is obviously so that they can sign up as many people as possible and make it that much harder to cancel.

Business

Response:

Consumer signed agreement agreeing to terms and conditions. one of the terms and conditions is you are required to give 45 day notice when cancelling

Review: I had a truly bad experience at this park on saturday 9/19/I just want to preface this by saying I don't usually complain, as I previously worked in customer service for years and know how truly stressful it can beMy last visit to six flags prior to this trip was in April of and I remember thinking how ridiculous it is that you are not even allowed to bring a bottle of water into the park, so that you can be charged almost $per bottle once insideWhat a scam, after paying $for ticketsAnyway, that enough wasn't enough to keep me from coming backNot even the fact that it is impossible to speak to a live human regarding issues with the season pass/membership was enough to keep me awayHowever, this last trip takes the cakeIt started almost right awaymy husband and I were in a group of that had previously ordered ticketsAnother people joined the group and one of the individuals in that group inadvertently purchased tickets for my husband and I, not knowing that we already had ticketsWe bring the issue to customer relations and are told that no refunds are issues, even though the tickets had JUST been purchased (of course), and that we had till september 27th to use the tickets, which was the next weekNICE! We decide to just write it off as a loss, and entered the parkThe purpose of my complaint is the HORRID customer service and the way the employees were treating the patrons (who keep this business running, by the way)Our first run in with a rude employee was in the free fall ride by kingda kaNever got the employees name, but it was the evening shift, she was wearing a green shirt, heavy set, african american woman with a boy-short haircutThere is a gate with a yellow line painted on the ground behind it where they keep you waiting while the guests are on the rideIn front of the yellow line there is a size chart to measure whether you are tall enough to get on the rideOne of my friends, who is a very petite female under feet was measuring herself to see if she was tall enough and the next thing we know the employee is yelling at "GET BEHIND THE YELLOW LINE NOOOOW!!!"She was literally screaming at herShe was so venomous in her approach that her eyes were bulging and spit was coming out of her mouthSo of course my husband says "she didn't hear youWhy are you coming out of pocket like thatYou don't talk to people like that"She then proceeds to say" I said it times" while twisting her neck and rolling her eyesSo my husband says" well she obviously didn't hear you, don't take it out on her because your mad at life"The woman than snaps at my husband " WELL SHE HEARS ME NOW!"I couldn't believe itNever in my life have I ever witnessed such a grotesque display of customer serviceAs we were waiting for the ride to take off we witnessed her proceeding to yell at more guestsI don't know what her issue is, but she clearly does not like dealing with people and she maybe be put away from the publicHer behavior was completely unacceptableOur next experience was after coming off of NitroThe booth after the ride that shows you the picturesThere was an older hispanic woman back there and a caucasian male, who was wearing a different shirt than herIt was like a rust colorAs I am looking at the picture the woman cuts the picture off real quick and I hear her say" NO, no taking pictures"I had no idea what she was talking about until I turn around and see that my husband has his phone out behind meMind you he was not taking a picture, he was texting a member of our group, and not to mention the fact that there are absolutely no sign in the area to even indicate that you are not allowed to have your phone out in that PUBLIC areaSo I tell my husband to put his phone away and wait to txt the person until we step away when the guy proceeds to say" Sir, I need to see the camera roll in your phone..' WHAT??! First off, that is not even LEGALInvasion of privacy to the fullestYou don't tell someone give me your phone and let me see your camera rollAre you crazy?? So my husband, who is quite mad at the time says "And what are you going to do when I show you and its not there?" the guy just shrugs his shoulders and says " well I could call park security and get you banned for a year"My husband shows him the camera roll and says " I didn't even do anything!"the guy does not even apologize and just says " well they watch us on camera and we get yelled at if we don't do this"I REALLY hope that is not six flags policy, because that is a complete breach of privacyPUT SOME SIGNS UP if you don't want people using their phones in that area, but DO NOT tell your employees they need to take people phones and check camera rolls because you are going to have some huge issues on your handsAfter that experience I was doneWe did no even stay after thatI was completely disgusted and personally witnessed employees yelling at other guest like they were animalsFor instance, this blond girl working el diabloThey were even yelling at childrenI would really recommend teaching these people that work here what true employee service isAs for me, this complaint is not just going to stay hereIt will go to every legal platform I have till I am heardSix flags has lost many lifelong faithful customers after thisGet you act togetherDesired Settlement: I would like some disciplinary action to be taken by the company towards those employeesI would also like some sort of refund at least for the additional tickets purchased
Business
Response:
Response:We do apologize for the occurrence in the parkThe information you provided will be sent to the rides department, to ensure that all of the employees involved are counseled on guest interactionSix Flags does appreciate all guest correspondence and we take them very seriouslyGuest enjoyment and safety is always our number one priority in the parkAccording to your correspondence you have two unused ticketsI do apologize that this was not taken care of at our Guest Relations office but we would be more than happy to invite your husband and yourself back to the park on usI would also like to issue you two meal vouchers as well as two ride exit passesThe exit passes will allow you both to skip the lines on two rides in the parkTo redeem these items please visit the Guest Relations office in the or season and present GSR number [redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: My family & I had the WORST EXPERIENCE at Six Flags in Jackson, NJ on Monday, 8/10/2015!! We were a group of 10 people altogether, 4 adults (ages 40yrs, 39yrs, 31yrs & a senior 62yrs), 2 teens (ages 15yrs and 16yrs) and 4 small children (ages 11yrs, 11yrs, 8yrs and a 6yr old). So we had to purchase 8 adult tickets and 2 junior tickets which the total weren't cheap at all. Now with that being said, My family & I don't appreciate being HARASSED by a team member by the name of [redacted] (security) at the Safari waiting line to get on the tour (this was only our 2nd ride). We waited on line for OVER AN HOUR! As we were waiting some of the kids were tired & didn't want to stand on line so we told them to use the restroom & find a seat to rest, we'll call them when we're ready so we'll all be together & won't get lost. As we got closer to get on the Safari tour we called the kids to join the rest of the family. We took our family Safari picture & walked up the stairs to get on the tour truck then, security team member [redacted] walked up to us (at 4:22pm) & said we can't get on the Safari tour because our children came to join us & weren't waiting over an hour with us. I was appalled of what I was hearing & EXTREMELY EMBARRASSED that he caused a BIG scene in front of everyone! I asked him what does he want us to do with our children & why were we being picked on when other families were doing the same thing. [redacted] purposely didn't allow us on the Safari tour for a while & letting so many people in front of us after waiting so long & told us, that was him being fair. Our frustration was building up & we asked if he was going to refund our money for all the tickets we bought because we were ready to leave Six Flags even though we recently got there. My family and I felt disrespected by [redacted] and was told to wait for a supervisor that NEVER showed up.

What was suppose to be a wonderful family trip, turned into being HARASSED by [redacted]. We will not return to Six Flags!!!!!Desired Settlement: I would like an apology and want to know why were we treated in such a manner that we had to be embarrassed like that in front of everyone? Is this how Six Flags in Jackson, NJ train their employees to handle customers unfairly?

Review: I purchased a six flags membership pass in April 2013. In July 2014 I called the number ([redacted]) they provide to cancel my membership and it says an operator is not available so they directed me to a website address (www.sixflags.com/cancelmypass). I cancelled my membership through that website on July 30 2014. Now, they not only continue to charge me a monthly fee BUT because my credit card has declined payments they are threatening me with a collection agency. I emailed them through that same website about this being an error on their part and they have not responded yet. I tried to send another email but when I enter MY email address for them to contact me the system wont allow me to send them any emails. I have tried calling the Jackson NJ office which then refers me to the the original phone number that then refers me to that same website. In other words they do not answer or respond and I have heard from several people that the same thing is happening to them as well. I really need your help to stop the scam they are running on customers.Desired Settlement: I just want them to cancel my membership and stop charging and threatening me.

Business

Response:

From: [redacted] [mailto:[redacted]]

Sent: Tuesday, November 04, 2014 3:42 PM

To: [redacted]

Subject: Website: Complaint Response